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exchange non existent
I purchased a dog jacket and it arrived too big. Their website says that accept returns within 5 days of receiving item. I emailed the owner right away and got the run around. She kept asking me for the size of my dog and I sent this to her 3 times. I doubt I will ever get this resolved. After reading other reviews I worry about sending the product back and then not receiving the new items.
never received my item and refused to give me the status of my order
I purchased a dog carrier on 5.18.19 from theritzyrover.com and never received an email showing the item shipped so I contacted the owner via online chat and the owner refused to give me the status of my order after I aksed 3 times. The owner said she would call the factory the afternoon of 5.21.19 and send me an email with the status and of course she did not contact me at all. she had my phone number and my email address. I called their 866 number the next day and someone with a heavy accent said she was Angela the secretary. Angela also refused to give me the status of my order and kept saying she couldn't help me. I demanded a refund at that point which I have not received. I have had to file a paypal complaint, a BBB complaint and I filed a complaint with the Federal Trade Commission. What type of business refuses to give you the status or your order or a refund upon asking? Do not use this website theritzyrover.com
I haven't received my money back, I haven't received the status of my order and the owner says she will email you and she does not. Must be a scam. Don't fall for it like I did.
After filing a paypal complaint this worst seller on the planet refunded my money. HOWEVER, she then called my home phone number 2 times to harrass me and when I wouldn’t engage she began emailing me threats. I told her, the owner, Allison Allen, to stop contacting me or I would call the police so she proceeded to email me once more. I can only conclude that this seller takes your money, refuses to give you the status of your order and then to top it off she seems dangerous. I have NEVER had an experience like this ever.
worthy dog harness
I ordered this harness on April 27th, 2018. My credit card was charged on April 30th. I called on May 15th and spoke to Allison Allen because I have never received my product. She said their policy is to ship 5-15 days after ordering. WHY would a company charge your credit card before they ship the product? The product finally came on May 18th! I will never order from this website again.
Anna
Is The Ritzy Rover Pet Boutique legit?
The Ritzy Rover Pet Boutique earns 63% level of Trustworthiness
Good Credibility Notice: The Ritzy Rover Pet Boutique rated around 63% by Complaints Board. Generally safe, but exercise caution in information sharing.
Theritzyrover.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
However ComplaintsBoard has detected that:
- We detected that theritzyrover.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- The website belonging to The Ritzy Rover Pet Boutique has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to The Ritzy Rover Pet Boutique. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Never again!
I have ordered a cardigan for my dog from Theritzyrover and received the incorrect size, it was too small for my dog. I contacted customer service and they refused to exchange it. I wasted days just trying to get an exchange and they finally agreed and said that first I have to send the original product back. Return shipping was really expensive. Over a month already passed and I received nothing yet and they keep telling me that they shipped a replacement a long time ago and that I need to contact the shipping company. Never again!
Do not use this website or this store. I purchased a dog carrier from this lady and she never shipped it out. I could only contact the seller via online chat and I asked her 3 times what the status of my order was and when it was going to ship out, a perfectly reasonable question and she totally evaded my questions. She then claimed she would email me the status of my order that afternoon which she did not. She is a liar and a thief and has my money. I have filed a Paypal claim against this seller and a BBB complaint. And now I am warning all of you potential buyers out there to not use her website because she takes your money and doesn't ship the item out. This is for the Ritzy Rover Pet Boutique 12222 Holt-Kay Drive, Midland NC 28107. She also never answers her phone.
Exact same problem! I ordered a size medium dog sweat shirt. $50! I received an item marked medium that is 9 inches long and less than 7 inches across the chest. More like an extra small. They will not let me return it.
Thank you for warning us I won’t shop there! Who needs the hassle.
I ordered this harness on April 27th, 2018. My credit card was charged on April 30th. I called on May 15th and spoke to Allison Allen because I have never received my product. She said their policy is to ship 5-15 days after ordering. WHY would a company charge your credit card before they ship the product? The product finally came on May 18th! I will never order from this website again.
Anna
I am having the same problem with this company. I ordered a dog bed and the size on the tag is not the measurement of the bed. The owner, Allyson does not stand behind her products and lied when I escalated the claim with PayPal. Buyer beware with this company!
Overview of The Ritzy Rover Pet Boutique complaint handling
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The Ritzy Rover Pet Boutique contacts
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The Ritzy Rover Pet Boutique phone numbers+1 (866) 203-5533+1 (866) 203-5533Click up if you have successfully reached The Ritzy Rover Pet Boutique by calling +1 (866) 203-5533 phone number 0 0 users reported that they have successfully reached The Ritzy Rover Pet Boutique by calling +1 (866) 203-5533 phone number Click up if you have UNsuccessfully reached The Ritzy Rover Pet Boutique by calling +1 (866) 203-5533 phone number 0 0 users reported that they have UNsuccessfully reached The Ritzy Rover Pet Boutique by calling +1 (866) 203-5533 phone number
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The Ritzy Rover Pet Boutique emailsinfo@theritzyrover.com99%Confidence score: 99%support
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The Ritzy Rover Pet Boutique address12222 Holt-Kay Drive, Midland, North Carolina, 28107, United States
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The Ritzy Rover Pet Boutique social media
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