The complaint has been investigated and
resolved to the customer's satisfactionResolved The Rental Store Inc — illegal practices
resolved to the customer's satisfaction
I had purchased a couch through TRS at Ashley Furniture and at the time was told that if I could not come by the store to make the payment, they would come to me free of charge. Little did I know, come to find out later, they were charging me $20 each time they had to come out. If a payment was late, they would come to my house at 6pm and peer through my backyard windows looking for me, it was at that time my sister-in-law caught them and asked them what they wanted. She was told, they were looking for the couch and that if we didn't come in to make a payment, they would send out the cops and charge us with theft! Of course we made our payment, but that was the start of the harrassment. The account is under my boyfriend's name, however, they have accepted payments made by myself using my debit card as well as allowing me to go in to make my payment. My boyfriend was supposed to go in to make a $200 payment, but because they refused to aknowledge the request of them to stop calling him at work, he got suspended from work for two days without pay, and could only pay $100. I had gone in to make the payment and explained to Tim why it wasn't the full $200. He then got agitated with me saying he can call whoever, whenever he wants. I explained to him that he couldn't and by law if it is requested that they stop calling an employer in attempt to collect debt, they have to stop calling. He then refused my payment of $100 (which they have accepted out of all the payments in the past) told me my balance was a little over $300 and kicked me out of the store. That Sunday, we received a call from TRS Inc, wanting to know where the payment was. I explained that they refused payment from us, and until we can consult an attourney, they wouldn't be receiving payment. They then informed me that the balance was now over $500. How can a balance go up over $200 in two days, when they refused the payment!?!? More calls started flooding in to him at work. I faxed them a letter 3x requesting that they stop. They claim they never got this fax, I have the fax receipt confirming it reached their's with no errors. Now corporate is involved and they are trying to settle for $300. However, we have paid well over what the couch was selling for, and were charged $100's in payment pick up fees that was supposed to be free. No where in the cotract does it indicate that there would be a payment pick up charge. This company needs to be reprimanded because they shouldn't be able to take advantage of those who don't qualify for normal financing. Especially when TRS isn't a finance company, they are a rental company, but make themselves out to be a finance company. At this point, I don't know where to go or who to go to in regards to this, because they keep hiking up my balance and refusing to accept payments.