The Pep Boys
reviews and complaints

I have been a Pep Boys consumer for many years. However, in February and March of 2020, I purchased oil products with an advertisement for a $15 rebate per purchase. I have been waiting for my rebates since submission on both of those months, but have yet to receive my rebates. I have called, chatted, and e-mailed pep-boys and the blackhawk rebates with no resolution as of yet. Why does it take 9 months to process my rebates? This is totally unsat and I will never do business with pep boys again! Still waiting for my $30 worth of rebates!

My experience has been terrible dealing with pep boys. I had made an order online before and received message to pick up. When I arrived to the store I was told there was nothing to pick up that wasted my time. Every since then I feel I have been sent harassing emails I have unsubscribe plenary of times but you guys constantly keep sending me other customers information. I tried to give you guys business again yesterday but hat was a failure again. I will never purchase or refer anyone to pep boys due to the unorganized professionalism and poor customer service. I ask to please remove my email ([protected]@yahoo.com) from any of your data I do not want emails sent to me regarding other customers information. It seems your company is not handing customers data correctly. If you want to speak with me I can be reached at [protected].
PLEASE REMOVE MY EMAIL FROM YOUR SENDING LIST!

Why put a starter in a wilson reman starter if pepboys don't stock them. Now I see the reason for outside purchase$264.64. Also car was at shop at 8;30 am didn't get inside till 1 & ten mins later there calling telling me it needs2 tie rod ends, qs tie rod, wheel alignment. Anyway it took 2 hours to do starter and then car was put outside 3;30. No one called to say its done I called at 5 and was then told its done. Thats funny cause on 10/29 the car had a complete going over at my main garage, they didn't say anything about tie rods, and ive been dealing with them for 14 years. Also how I know when car was in &out there is a camera that records 360 degrees with time stamp. I seen the guy pull it into bay and back out when done and sat with no call for 2 hours. Something so simple as a starter rem.&repl to take 8 hours is ridiculus. They should stop trying to up sell. I would never send anyone to pepboys not even my enemy

Purchased battery on 929/20 returning on 10/1/20 would not refund my money will never by from them again, they store worker never said when buying I couldn't get my money back if returning battery that's something that should be posted on signage the store worker was very nasty and unprofessional

I walk in the the pep boys store 120 at 1029 E Altamonte Dr Altamonte Springs, FL 32701 to get an oil change. When I got there the gentleman at the counter see me there. Talk to the white guy that was in front of me. When he got done with him he called the white lady that was behind me and help her. I couldn't believe what I was witnessing I was a bit in a shock mode for a minute. I continue waiting after 25 minutes Waiting another gentleman come By and says someone will be right back with me. I stood there for another 10 minutes before the gentleman that ignored me ask me what he can do for me. I told I want it an oil change to get my headlights change. Look at me funny took my keys and said if I was waiting on it or coming back to ick it up. Which I dropped it of around 10.30ish am at 1.45 I called to know if the car was done they say yes it is ready to pick. I got there I was asking them for my car no one answer me it like I was invisible to them until this black lady come to the counter and ask me how she can help. Very nice lady very friendly they told me it would be 15 minutes before they get done. I ask her about the headlight she said it wasn't in the work order sheet. Might I told the guys in the morning then the rest of the white people didn't even say a words to me. I got my car service at pep boys a lot but never experience it that bad.

On 11/9/2019, I stopped into the Waterbury, CT location to have a "check engine light" diagnosed due to a faulty oxygen sensor. At a cost of $105.87 to diagnose which sensor needed replacing (which is ridiculous), I took it up on myself to do some homework after the diagnosis revealed that I needed the upstream sensor on my 2004 Chevy Malibu Maxx LS and a coolant sensor. The estimate was $566.00 (not including the $105.87 already paid).

I went to a competitor and purchased the upstream sensor. I watched a video on how to replace the sensor which is was VERY easy to do seeing as I am someone who is not a mechanic, but mechanically inclined. The sensor was $46 and it took me about 20 minutes to replace it. The system was "reset" and I no longer have a "check engine" light on. There was no issue with the coolant sensor because the "check engine" light would have come on again or stayed on. You can't diagnose a sensor that has not yet gone bad or malfunctioned and it has not been determined how you produced the diagnosis when in fact, it was fine.

I have no idea how you even conceived the estimate that you did, but I assure you of this - I am going to consult with legal counsel to determine if extortion, price gouging and just literally taking advantage of a customer could be enough for allegations and pursue this matter.

I am DISGUSTED by your business practices/conduct and will NOT tolerate this! You wanted to charge me almost $700 for diagnosis of a faulty sensor and for the replacement of the front (upstream) sensor and the coolant sensor (which nothing is wrong with it). I got this repaired for $46 and 20 minutes of my time watching a quick video.

You certainly do have some never taking advantage of people which is more than obvious with my case and there is no excuse you can produce to validate your actions.

"Check Engine" light is still off at the time of this email - 3 hours after repair….

-Bruce Lavigne

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Any probability of extortion, price gouging or deceiving the public [customer] warrants action. It is unknown how many other victims fell to the illegal actions of Pepboys who did not possess the knowledge of a legit estimate or failed to get a second opinion.

In my case, to cost me out [estimate] almost $700 for 2 sensor replacement (of which one didn't need/require it) is considered extortion, price gouging and/or fraud. As stated, I am not a mechanic, but did purchase the sensor I needed for $46 and replaced it within 20 minutes. How does this reflect the estimate provided by Pepboys? - it doesn't.

It's illegal and unlawful what they did and they should be held liable.

I had an appointment for an oil change and asked for an noise to be located in the front end suspension. Gave suggestion as to what I believed to be the cause(correct by the way)and left the vehicle. Called a couple hours later to find out what was going on and they told me oil change was complete and found the cause of the noise. Upper control arm bolts were loose and needed an alignment, also informed me that the front rotors and pads were in the red. I asked for an estimate to correct the brakes and was quoted for the oil change and alignment and brakes...right around a 1000.00 bucks...what? I passed on the brake job...! Later in the week, I pull off the wheels and check out the brakes and...wait for it...didn't need changed! Now grant you, not a mechanic am I, but have been fixing vehicles for over forty years now and only recently due to back problems have I been paying for those services. Give me a break (brake) pep boys and fix your staff. Never again and I'll tell who want to listen the same.