The complaint has been investigated and
resolved to the customer's satisfactionResolved The Pavilion Fitness Club — Terrible experience
resolved to the customer's satisfaction
I was a member of the Pavilion Sports/Fitness Club in Thornhill, ON for 12 months in [protected]. I had purchased a one year membership and when it expired I did not renew it. Today, October 29, 2008, I received a call from a collection agency indicating that I owed them over $400 because, according to the collection agency, the Pavilion, in fine print on the back of their contract, indicated that I would have to tell them to cancel my membership - otherwise they were entitled to an ongoing membership fee.
At no time did anyone at the Pavilion point out that there was negative billing attached to the contract and, in fact, negative billing is illegal in Ontario. Beware of this Ripoff club - they are desperate for money. If you're looking for a fitness club DON'T join the Pavilion - they will RIP YOU OFF at any chance they get.