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Kraft Heinz
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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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B
2:02 pm EDT

Kraft Heinz breakstone cottage cheese

I've eaten breakstone cottage cheese every day for the past several years because it came highly recommended and it's good as far as cottage cheese goes. my most recent container purchased at walmart, however, was the consistency of sour cream and I was very disappointed. did the recipe change? don't mess with some thing that works. It sounds boring to eat the same thing day after day but my doctor recommended protein & vitamin D and the cottage cheese contains both.

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2:19 pm EDT

Kraft Heinz kraft dinner quality

So my complaint is about the Kraft dinner, I am not sure if you have changed the making of this but whatever you did... It Is Horrible! the noodles are half the size, you can see they are a darker color, they have ridges on them... when I was cooking them not even 2 minutes in they were falling apart turning to mush. I threw it out didn't want to eat them. What the Hell! I opened up the other 4 boxes that I had and it was the same got rid of them as well... If this is how you are making this product now I will never buy it again... it was just Terrible!... why would you change something that isn't broken?! this has been a staple in so many lives for so many years... All I have is "why"?

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4:19 pm EDT

Kraft Heinz planters peanuts

Sam's Club carries a 48 oz. box of 48 individually wrapped 1 oz. servings of Planters peanuts. The outside box states that the ingredients are: peanuts, peanut oil and sea salt. I am on a whole food, plant based diet therefore the purity of ingredients are important. These minimal ingredients and usage of the natural oils from the peanuts sold me on this purchase. Inside the main box are two individual boxes each containing 24 1 oz. packets and again on the box the ingredients list: peanuts, peanut oil and sea salt. But when finally getting to the 1 oz. packets the labeled ingredients include: peanuts, peanut and/or cottonseed oil and sea salt. Cottonseed oil, even though may be acceptable by FDA standards, is not for those of us who depend on the organic quality of foods.
I was disappointed and felt deceived with your inconsistency of ingredient labeling. The outer containers should reflect the possible usage of cottonseed oil so consumers will be properly informed at which point the choice and responsibility is theirs alone as to purchase or not.

Thank you for your attention regarding this issue.

Wes Bigelow
[protected]@tampabay.rr.com

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1:48 pm EDT

Kraft Heinz diet country time lemonade

I used to buy tubs of Country time diet lemonade but for the last year or more i cannot find it on store shelves. On your website i saw single serve diet Country time, but no tubs. Has Kraft stopped making tubs of diet Country time?
if Kraft has stopped making this product is there a reason? does Kraft think it bears any responsibility in providing Americas consumers with a beverage containing no sugar and less calories?
a reply would be appreciated!

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2:56 pm EDT
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Kraft Heinz smart ones

I purchased a overpriced healthy dinner expecting the get food that was somewhat similar to the photo or at least included everything listed on the box . However obviously you can see there is no Broccoli . Highly disappointed. When you pay the extra price you expect to get quality and that is missing here . I have always been a fan of this product and have never had a problem up until now .

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1:33 pm EDT
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Kraft Heinz kd original (kraft dinner)

I am 68 years old and have recently stocked up on this product for the cottage season. It has been a long time staple for the fulfilling desires of my children in the past and now for grand children. Just this weekend past I discovered that the product absolutely disintegrated into a gelatinous mass when cooking as instructed. I opined a second package for inspection of product to discover that the pasta product was entirely impregnated with what appears to be fractures. Following this discovery I opined each and every packet to discover that all 26 packets at the cottage suffered from the same manufacturing defect. It is concerning that kraft foods with their quality control would unknowingly distribute this defective product. It is my opinion and concern that by marketing this product in this condition and without labeling as a substandard product the consumer such as me has been literally hood winked! I feel that this has been a knowingly perpetrated and fraudulently delivered product for consumer purchase. Kraft foods may well have gotten rid of a million boxes of this defective and sub standard product saving them from product loss costs had they simply trashed it. I may well only be out of pocket about $30xx canadian but one must consider the perhaps 1 million consumers or even more that have suffered from misrepresentation of a defective product as being the usual and fulfilling product standards. This kraft foods deception to the consumer could well ne in excess of $30, 000, 000xx dollars (is this ceo another berny madock profiting from consumer deception) kraft foods would have been doing a greater service if this conglomerat had gifted the entier defective product to refuge encampmants world wide for consumption rather than commit consumer fraud. Kraft foods may well have been able to have writen off all of their production costs for taxation purposes. I am now trying to consider just what product can acompany all of those hot dogs as a side delight for the kids this season. Disgruntled I am. Feeling hood winked! Ps. Just why is it that your (1 800 567 kraft number on all of your packaging for years past and present is a non number. Another deception.?) aubrey mac naughtan ([protected]@live.com). Photos attached. Thinking I just might go and have a conversation with each of the store managers and take up their time about the defective product they are selling. Wall mart; food basic ; scobie's ; independant ; and food land. Present each with a opined box and a baggy of its contents of shattered crap.

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10:13 pm EDT
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Kraft Heinz jello cook & serve chocolate pudding

When we made 2 oz chocolate pudding, it tastes like chocolate banana pudding. This is the second box that this has happened. The box is labeled chocolate not chocolate banana. It is very disappointing.

The contents have been mixed up. The pudding were both purchased at my local Kroger's

Susan McClure
8203 Silent Cedars
Houston TX 77095
[protected]

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J
9:51 pm EDT
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Kraft Heinz velveeta shells & cheese

5/31/19 on this day I grabbed a box of the product from my cupboard. I had my 3 grandchildren over and was making it as part of their lunch. After the water started boiling, I dumped the box of shells in the water. Something else came out of the box with the shells. I am sending the picture. It appears to be a broken piece of wood trim. I just wonder how something that obvious would pass thru the inspection process. I feel the resolution should be more than the price of a box of the product. I'm requesting a $25 refund. Jeanette Niehm [protected]

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Update by Jeanette Niehm
Jun 03, 2019 9:55 pm EDT

I see that my picture doesn't show the whole piece of wood. I'll send out another in the morning that just shows for object on my counter.

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9:27 pm EDT
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Kraft Heinz indulgence: limone chicken linguine dinner

This is my first time buying your INDULGENCE dinners. I bought 2 of your INDULGENCE: LIMONE CHICKEN LINGUINE dinners.
On the package it says they are suppose to have:
ROASTED WHITE MEAT CHICKEN & TOMATOES OVER AL
DENTE LINGUINE IN A LEMON GARLIC SAUCE.

They both had the chicken, linguine and the lemon garlic sauce.

Only one of them had the TOMATOES.

Even though there are very few tomatoes in this dish I would think
they should be there if they are listed boldly on the front package.

Just letting you know of the slip-up.

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9:23 pm EDT

Kraft Heinz smart ones frozen dinner. ziti

I purchased 4 ziti frozen smart one dinners and 3 of them the seal was broken. We had to throw them out as we weren't sure they had not been tampered with. This happens to us with roughly 1 out of every 10 we buy. You need better quality assurance.
We like these dinners and like the price but if we have to discard 3 of 4 purchases, they are no longer a good buy and will have to look at other brands.

[protected]@sio.midco.net

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12:10 pm EDT

Kraft Heinz cottage cheese

As of yesterday I was an employee with kraft heinz. I hadn't quite made the union so I was an easy target for my boss to "throw under the bus". For months now I was in charge of blending the cottage cheese with the dressing and I had to do things I didnt want to do or risk being fired. These things include pumping vats of cheese that weren't dont for the sake of "production" and my boss mark henderson looking good on paper for his newest promotion as an even higher up manager at the walton ny kraft plant. He even once stood on the scale of my blender to trick the system into thinking all the curd was in the blender because he didnt want to wait 20 minutes for the cheese to finish cooking. I made a couple mistakes of my own as a new employee but made sure the first person to know about it was my boss and quickly worked to provide a solution and learn from my mistake to which I did and always made sure to check everything. The day before yesterday though a blender of cheese sat untouched for over 4 hours because something had broken down either on that and another blender or on the corresponding line those blenders were connected too. I wasnt briefed at all on the matter I just knew we weren't going to be running cheese on that line that day and that the cheese needed to be discarded but instead the same boss sent that cheese to the line many hours after it should have been tossed. I told him we shouldnt be using it and as a result the kid to my blender found itself shut shortly after I checked it and when I went to fill it found a mess instead. Now we rewind back about a month and even though I told my boss that the belt on the pre-drainer (a machine above the blender that separates the cheese from the water) was loose and as a result cheese was getting into the whey silo. For whatever reason he refused to believe this notion. He started to take a little heat because this was an ongoing thing and I believe he was trying to make me the responsible party. Even though hed keep rushing the cheese and having us send it unfinished and extremely soft and undercooked in a pre drainer with a loose belt he was not going to be held resposible. He wanted to look good for his superiors and show that he could get all that product out fast and efficiently even if the product he had us put out was [censored]. He knew I wasnt comfortable with this and he knew I knew the truth. I could tell he was having me set up since I had no union to back me and when he wrote me up for someone closing my lid after he told me it wasnt my fault I knew then and there he was making me his skape goat and I walked out. I showed him all the cheese and foam in the pre drainer and he looked me dead in the eye and said that it wasnt cheese but just foam and to check on my newly acquired checklist that it was fine. This checklist was solely for me and no other employee was required to fill it out not even other blender operators which I found quite odd and obviously a way to make me responsible so I knew I had no chance of keeping my job.

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J
12:06 pm EDT

Kraft Heinz kraft macaroni & cheese dinner

For the past year when we purchase this product the noodles split & make a awful batch of Kraft Dinner. I cannot tell you how many times this has happened. I have eaten Kraft Dinner for over 50 years & now my grand kids eat it. Today my grandson asked "why did I cut it" & refused to eat it. He usually will eat 3 bowls full. The photos I have attached are from today...I end up throwing it away and have started to buy different brands Would appreciate some feedback & refunds for the numerous boxes I have had to cook then through into the garbage My name is Julia Tizzard [protected]@rogers.com

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jimboy747
, US
Jun 03, 2019 1:46 am EDT
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my wife had the same problem today

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S
11:24 am EDT

Kraft Heinz just crack an egg

This morning I went to use a Just Crack an Egg Rustic Scramble.
The pouch containing the potatoes and peppers was puffed way up and was leaking in the container. Apparently there must have been a slip
up on the assembly line or something. It has an expiration date of
Jun 17 19 X15 17:55.
I started using this product months ago and have not had a problem until
today.

I can not have peppers and don't like sausage.
The only one I can us is the bacon and potatoes, which I like.
Maybe you could think about having one with ham, potaotes,
and cheese. My husband likes the other three you make.
.

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11:48 am EDT
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Kraft Heinz stove top chicken stuffing

The instructions call for 1-1/2 cups of water to microwave. After following instructions, ruined the stuffing due to instructions calling out for too much water. The stuffing was nothing but a water mess and would never thicken up. Even tried to cook for a longer time with no success. I am sure many people have ruined their stuffing following the instructions. This is bad business and Kraft needs to compensate those who have experienced this and need to correct the instructions on the box.

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9:51 am EDT

Kraft Heinz macaroni and cheese easy mac paw patrol

Purchased a 4 pack of this item when I opened the first one to fix for my Grandkids it the noodles were all stuck together and some type of white substance was on them and they were stuck to the cheese package open @nd pack and it was the same way so I did not want to use it.Have bought this product a lot and never had this problem.Threw it all away.

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Update by Laurie Boatfield
May 09, 2019 9:53 am EDT

Please send me a refund

Update by Laurie Boatfield
May 09, 2019 9:52 am EDT

Would like a response to this asap

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R
11:47 am EDT

Kraft Heinz triple cheddar shredded cheese

I purchased several packages of shredded cheese using here and there the triple cheese after a while it became moldy, this was a first for me
as the other cheeses were fine, I have been leary about trying it again. This was a few months ago I am just getting around to sharing this.
The dates on package 08-Jul-2019-6-02-07:50-02-11.

Thank You

Ruth N Smith

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5:32 pm EDT
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Kraft Heinz philadelphia cream cheese 8 oz. boxes

I purchased 4 boxes of cream cheese to make a couple pumpkin cakes for a big work party. And the cheese was to make frosting for my cakes. The cheese was expired i will give you datethat was on 2 of the boxes. Aug/ 07/ 18 how could this happen? Other code under the date is--B3 14:29 upc code--021000 61223 9 purchased at my local meijer store. That is all the information I can Give you. thanks Danni

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Update by chalupa
May 05, 2019 5:37 pm EDT

my cheese was spoiled.

Update by chalupa
May 05, 2019 5:35 pm EDT

No Thank You

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K
9:08 pm EDT

Kraft Heinz two packages of cheese moldy when opened

Hi, although I am writing with what I consider to be a somewhat serious complaint, this is not an angry letter. I've been eating Kraft foods for the last 42 years without issue. :) However, in the last three weeks I've bought two packages of 8 ounce Kraft sliced cheese (two different shopping trips to Woodman's in Kenosha, Wisconsin) and found the cheese moldy upon opening. The last one was Pepper Jack which I bought on April 26. I can't remember what type of cheese the other one was, but it was the sliced 8 ounce package as well. I do recall that the package opened funny, like something was wrong it. Anyway, one package...okay, but two? I figure I deserve at least a coupon for some free cheese. I am optimistic that I'll get some sort of compensation, but in the interest of that happening, I should disclose that I am a rather self-righteous consumer, and when I feel a company doesn't care about my patronage, I am stubborn about not buying their products anymore. I've attached a sad-looking photo of the above mentioned cheese. Hope to hear from you soon.

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10:53 am EDT

Kraft Heinz commercial

I find your commercials to be disgraceful that allow the children to dictate to the parents what they will eat. If you want to promote your food items, then demonstrate how good they are and the best way to use them. Your current commercials do a disservice to all families! I do not know who created those commercials for you, but they certainly must not have any children.

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9:04 pm EDT

Kraft Heinz polly-o string cheese

I'm writing to inform you of a possible quality control issue with your polly-o string cheese low moisture part skim. Each package states that they are 1 oz yet all of the sticks are different lengths and sizes. I feel like I pay a lot of money for good quality cheese and feel that I am being ripped left as many are less than they should be. How can we rectify the issue?
Danielle Oliver
[protected]
[protected]@aol.com

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Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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