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Kraft Heinz
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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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Newest Kraft Heinz reviews & complaints

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8:06 pm EDT
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Kraft Heinz cool whip

I defrosted my cool whip I bought a day ago in the refrigerator. When I unsealed it and opened the lid I found the most gross mold in it.
It was totally bad! Yuck!
I have pics to show you what I found.
I have never had this happen to me ever in my entire life, and i'm 50+.
I have used cool whip for as long as I can remember in indiana. Now I have lived I hawaii for over 25 years? And I don't like the generic brands,
So I have been a very loyal customer.
Patricia smith
[protected]
[protected]@gmail.com

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1:35 pm EDT

Kraft Heinz heinz ketchup and kraft macaroni and cheese

Heinz ketchup contains toxins. High-fructose corn syrup is becoming the #1 cause of obesity in America. Even more concerning than the link between obesity and high-fructose corn syrup, however, is the fact that high-fructose corn syrup has been found to contain the toxic element mercury. Toxic in all forms, two studies found that around half of tested high-fructose corn syrup samples contained mercury. What's more,  mercury was also found in nearly a third of 55 popular brand-name food and beverage products which contained high-fructose corn syrup as the first-or-second-highest labeled ingredient. Despite public outrage over the findings and consumer groups demanding the FDA to take action, the agency has still done nothing to address the issue! 
For your own sake and the sake of your children you should read the labels and ban any products containing this toxin, including Heinz ketchup.  Do your DD.
Kraft macaroni and cheese is another toxic food. Lab tests revealed that toxic industrial chemicals, called phthalates, are found in 10 varieties of macaroni and cheese, including eight out of nine Kraft products. These phthalates are hormone-disrupting chemicals that could cause reproductive and thyroid issues, as well as neurological problems in kids and unborn babies.

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1:36 pm EDT

Kraft Heinz kraft dinner sharp cheddar

I've been eating KD for 40 plus years and I purchased 2 boxes last week and there is something terribly wrong with the cheese mix you know right away at the first taste that something isn't right and the terrible taste stays a long time in your mouth.
I checked the expiry and it is good til Sept18/19 so it is not because it's old!This was purchased at Sobeys in Sackville N.S. Canada and I am very disappointed with this product.

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1:31 pm EDT
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Kraft Heinz kraft pineapple spread

Every year at Easter my family especially enjoys the Kraft Pimneto Spread and the Pineapple spread with celery as an appetizer. For the last few years it has been increasingly difficult to find the Pineapple spread. This year I cannot find it in any of the grocery stores near me. I live in Irvine, CA zip code 92618.

Can you please tell me if there is a store anywhere near me where I can buy it by Easter Sunday? Thank you.

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10:12 am EDT

Kraft Heinz smart made dinners

Provided feedback on how much I disliked the smartmade by smart ones dinners. They told me that they would send reimbursement for the product. My reimbursement was a coupon with a picture to purchase the very same product that I just told them that I did not like. When I contacted customer service about this, they argued with me and told me that this is the only way they handle customer complaints is to send a coupon for the same product. When I asked for a supervisor, mark in consumer relations would not give me his last name, made up a badge number of 12345, and then told me someone else (not a supervisor) would call back in 24 hours.

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3:33 am EDT

Kraft Heinz knudsens cottage cheese

When I opened my cottage cheese it had a weird looking pink film on the top. The the expiration date was May 15th 2019 so it is not expired. So can you please tell me why there is a pink film on the top and what is it? It's upsetting to make it home, open my newly purchased cottage cheese and see this. I would like this resolved as soon as possible. Please respond. Thank you, Christy Yorks

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9:12 pm EDT

Kraft Heinz kraft finely shredded colby jack cheese

I bought 2 packs of cheese at my local super market 5 days ago they both have the same date on them and neither had been opened and I opened one to cook dinner last night and it was full of mold balls. It was so nasty I had to throw it all out including the food I was putting the cheese in. The other bag didn't have any in it thankfully. I have always bought Kraft cheese and even recommended it to friends and family. I'm not sure whether I should keep purchasing it or not I would not want to feed molded cheese to my small children.

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5:17 pm EDT

Kraft Heinz kraft dinner original

Purchased two boxes of original draft dinner, cooked one and when finished boiling noddles, they were mush and the pack of cheese sauce mix was hard as rock. The best before date on both boxes is 19 SE 29. When opening the second box to cook as we throw the first one out, noticed the noddles were very unually small in size do not look like the usual noddles that come with kraft dinner. I would like these boxes replaced with new ones. Thank you

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8:29 pm EDT

Kraft Heinz kraft unicorn macaroni and cheese

Excited to hear about this new product - decided to surprise my granddaughters with a case. Ordered online from Target, upon pick up it turned out to be the wrong item - Star Wars mac & Cheese. Associate scanned bar code on Star Wars box and her screen showed the Unicorn mac and cheese. They checked and had none in stock. So I figure Target has there numbers crossed in their system, go home and order a case from Amazon to ship to granddaughters. Very disappointed young granddaughters because the box shows up and it's a case of Star Wars Mac & Cheese. I call Amazon and they swear they have the right product and will check their pick location in the warehouse etc and send again. Another case of Star Wars showed up yesterday. I can only surmise it must be a Kraft issue of using the same bar code for both Items? I can't be the only one that ordered from these retailers - I'd say you have quite a number of disappointed customers. I spent time to order, drive to pick up in stormy weather only to find wrong item. Then not once, but twice, I had to call Amazon customer service and spend 30 minutes the first time and 28 minutes the second time trying to get a refund because the wrong item was shipped. Needless to say I'm not happy with Amazon (or Target as they still haven't refunded me) but I'm really most disappointed in Kraft.

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12:27 pm EDT
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Kraft Heinz smart one meals

I recently purchased 10 of your Smart Ones Weight Watchers meals the broccoli and chicken when I went to use them there was no chicken in any of them I was very disappointed I use them on a regular basis and these were the only ones that I had a problem with would you kindly please look into the matter I would greatly appreciate it thank you very much My email is [protected]@gmail.com DIANE Cotman 17 camp st FL 2 Waterbury Connecticut 06704

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2:21 pm EDT
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Kraft Heinz miracle whip

We bought a jar of Miracle Whip yesterday. The expiration date was 06/04/2019. It looks like it is curdled and has yellow lumps in it. Has anyone else had this happen to them? Please tell us what to do next as we are not going to eat it for fear of food poisoning. Please contact me at [protected]@yahoo.com or call at [protected]. Any advice would be greatly appreciated.

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Update by Alice Adamek
Mar 23, 2019 1:24 pm EDT

The first picture shows that the contents is a yellow color, very unappetizing looking. It also looks curdled and with bubbles in it. The jar has not been opened. I am afraid of what it might smell like. The expiration date isn't until 06/2019.

I am 74 years old and have used Kraft products for many years. This is the first time I have seen anything like this.

This is the second time I have sent this message and have not received anything back.

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2:50 pm EST

Kraft Heinz jello cook & serve chocolate pudding

Have not had this in 10 months because of on a diet. Saw new disclaimers as to changes but "same great taste."

Not! Could tell immediately when started cooking something was wrong.
Grainy. Lumps of seed shaped chocolate. Tastes like baby food.
Incredibly disappointed. Why did you change it. If customers liked the way it was,
It is there choice. Awful. Will try walmart brand.

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Update by Stephanie Palmquist
Feb 14, 2019 2:52 pm EST

It is their choice.

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5:28 pm EST
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Kraft Heinz stove top stuffing

I recently purchased a box of chicken stove top stuffing. After I cooked it yesterday, there were so many stems in it that it was not edible. I've never had this problem before with this product. I thought that you would like to know. This was purchased in January, 2019, from our Kroger store in Lawrenceburg. It did not meet our expectations at all; and I don't know if we will be able to purchase again!

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12:28 pm EST

Kraft Heinz krafts "new look" honey mustard

My grand children and myself loved Kraft's honey mustard on our sandwiches. Recently I brought a bottle of the "new look honey mustard." When we put it on our sandwiches my grand children commented on the color change in the mustard. I assured them it was the same honey mustard but the color was now changed. When they started to eat they remarked this is not our honey mustard this tastes nasty. I tried my sandwich and I had to agree, this "New Look" honey mustard tasted awful. Well the "New Look" honey mustard went in the trash.

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8:57 pm EST
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Kraft Heinz chocolate cook & serve jello pudding

I purchased the Jello Cook & Serve Chocolate Pudding from my local Weis Markets. I followed the package instructions. The pudding never thickened after cooling for a long time and it ruined the graham cracker and oreo crust pies I was using it for. It also tastes terrible. I am highly dissatisfied with this product. I only purchased it because the store no longer carries My T Fine pudding. I would like to be reimbursed for the cost of the product and also the milk and pie shells that were wasted.

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6:19 pm EST
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Kraft Heinz miracle whip

Why does Miracle Whip now have mayo? Many people are not happy with the deceiving way your company snuck mayo in it! We can all tell a difference. No zing to the flavor anymore! Even the label is different, including the small lettering (with mayo) underneath Miracle Whip! If we wanted mayo, we would buy mayo! We just want to know!
Sincerely,
Wendy Appel

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9:08 am EST

Kraft Heinz mio energy black cherry

I have been purchasing the mio energy (black cherry) flavor for a couple years now. I have purchased the product at different locations all over oklahoma city, ok. Recently I purchased two mio energy (black cherry) at crest foods in midwest city, ok store number 2. I purchased these two during the week after christmas of 2018. The flavor was a completely different taste and tasted bad. I purchased another one on january 7th, 2019 at crest store #2. The mio was bad again.
The numbers that are on the product are
04050028683400
Xaw 8298 11 2 16:20

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6:42 pm EST

Kraft Heinz devour cheese ravioli with sun dried tomato

I bought this meal 34 days ago. I have eaten it before and found it delicious.
However today while eating it, there was a long white stringy that remained intact after chewing. I noticed it when I went tot swallow. I examined it. I still did not know what it was but I immediacy spit out what was in my mouth and threw it in the remainder in the trash.
I am very upset because it is likely contaminated with a worm(S) of some kind. Unfortunately I bought two of these meals.

upc [protected]

Product identification panel
MS07618F41 1131
BEST BY 12 MAR 2019

Yvonne King [protected]
626 Thornwood Trail
Grand Prairie, Tx. 75052

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Update by Yvonne King
Jan 06, 2019 6:43 pm EST

3 days ago my typing sucks

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2:52 pm EST
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Kraft Heinz kraft creamy melt mozzarella

Just bought a bag of kraft creamy melt mozzarella today (1/5/2019)and took it home to make food for our family Christmas and it has mold all over in it. What a disappointment, because now our pizza dip that we are making doesn't have cheese in it like it's suppose to. On top of that, our company is already at our house and it's rude to just up and leave. Some of them are here from out of state and because of the mold, they won't get to try our new recipes.

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6:51 pm EST

Kraft Heinz jello cook and serve pudding

This is a complaint regarding Jello Cook and Serve puddings.
Please remove the polysorbate - this makes the pudding different. It is not as good or natural. - it is a synthetic compound.
I have been making cook and serve pudding for 50 years and I immediately noticed the difference. Scalding is not a problem for most cooks and if the pudding scalds a bit, I just don't scrape the pan.

The more natural your product is the more likely Inwill continue using it.
Otherwise I will make homemade pudding - that is why Imoike cook and serve - it's closer to homemade and gets the skin on top.
Thanks
Mindwell Egeland

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Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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