Menu
Kraft Heinz Customer Service Phone, Email, Contacts

Kraft Heinz
reviews & complaints

www.kraftheinzcompany.com
www.kraftheinzcompany.com

Learn how the rating is calculated

1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Kraft Heinz has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Kraft Heinz. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Kraft Heinz reviews & complaints 925

Filter reviews by rating
5
0 review
4
0 review
3
0 review
2
0 review
1
1 review
Sort by:

Newest Kraft Heinz reviews & complaints

ComplaintsBoard
C
9:53 pm EDT

Kraft Heinz mac & cheese dinner - four cheese

I followed the instructions for the oven option on the box, which said fan forced oven at 180 degrees Celsius and my entire packet melted and so did the plastic on top. Such a huge safety hazard. Very disappointed. Shouldn't have an oven option if product packaging cannot handle it. The packaging melted had caused so much build up of smoke that the fire worm went off.

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
B
11:51 am EDT

Kraft Heinz lunchables/extra cheesy pizza

At the Lewis household we use a lot of Kraft Heinz products. One item we use a lot of is the Lunchables/extera cheesy pizza. Today we bought five and a few days ago we bought ten. This item is important because we have an autistic child who is a selective eater. He will not eat like most kids .
Today there was only two crust in the lunchable package. We had to open a second package so he would have the three little pizzas that he is used to.
You may not understand children with autism, but it is a big deal to them.
Please improve your quality control so this will not happen again. It has happened many times in the past.

Thank you
Lloyd Lewis

Read full review of Kraft Heinz
Update by Buddy Lewis
Aug 17, 2019 11:55 am EDT

I can not give you an update on my complaint that I just made five minutes ago since I haven't heard anything from you.

Hide full review
ComplaintsBoard
M
10:35 am EDT

Kraft Heinz kraft macaroni and cheese commercials

These commercials showing kids refusing to eat, faking throwing up, threatening parents with sitting at the table until eternity unless they get mac and cheese reduces parental authority. The product is excellent and I have been eating for more than 50 years. Your company commercials says to kids that it is ok to disrespect parents without punishment. I ask you, would your parents have put up with this behavior? I am sure the majority of employees at Kraft grew up with 2 menu options... take it or leave it.

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
K
10:21 pm EDT

Kraft Heinz jello sugar free pudding cups.

I tried sugar free jello pudding cups. This is more of a question than a complaint but I've found mixed reviews.
On the nutrition label of a 4 pack, for example dark chocolate and vanilla both say 60 calories per serving. In small print it says 4 servings per cup. So does that mean that each snack pudding cup is 240 calories each?
I've gone into MyFitnessPal, and other calorie counting sites and they all say 1 sugar free jello pudding is 60 calories for the two flavors I listed above. However, the label is not clear and it appears as though each snack cup should be 240 calories, not 60. It should either say per snack cup/container or have the correct calculated per snack cup calorie.

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
B
7:34 pm EDT

Kraft Heinz velveeta shells and cheese

I recently purchased a box of your Velveeta shells and cheese, 25FEB2020 15:50 CF46, at my local grocery store.Upon preparing the meal I took one bite and could not take another, the product tasted sour and was unedible, I love the taste of this product usually but am hesitant about buying another box for fear of the same issue--please look into this matter!

Mr. Brian Barney
302 Crescent Blvd
Bennington VT 05201

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
B
1:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz macaroni and cheese

Disgusting. I bought a 4 pack. All broken. Looked like mush after cooking for 4 minutes. Could not serve. My kids grew up on this. It never looked like this before. My grandkids will not be eating this. It does not even resemble macaroni. I do not believe it was just these four boxes that were affected. Quality! Not quantity. Slow your process down. Make quality product like years ago. A huge thank you for wasting my time. UPC 04050032695500

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
T
5:59 pm EDT

Kraft Heinz philadelphia cream cheese

The 2 pack of Philadelphia Cream Cheese I purchased at the Wal-Mart in Bluffton, Indiana is all dry and kind of crumbly. It also has a sour taste. I'd like a replacement . The expiration is 31 Dec 2019 (22:05 F1) The proof of purchase has several numbers on it. The top is [protected] and the bottom UPC is [protected] 7

Therese Renner
PO Box 194
Ossian, IN 46777

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
F
1:38 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz kraft american singles

Have Kaft America Singles been reformulated? We use this product everyday and the newest four boxes purchased at Costco have different texture (Brittle), melt point and flavor. Is this a reformulation issue (I don't have previous ingredient declarations to compare) or a quality issue? The cheese slices are lower quality than in the past.
UPC: [protected] 9
03 Jan 20 S74175 06 08

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
J
12:14 pm EDT

Kraft Heinz american cheese food

I purchased what I thought was deli deluxe cheese mainly because of packaging. Got home and it was cheese food what ever that is, can I return for refund an open package?
OR
Can you make this right by sending out a coupon for the Deluxe cheese 16 Oz $5.68 what I paid?
Sincerely.
Janie Ems
1434 Valley Dr.
Arnold, MO 63010
[protected]@gmail.com

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
G
11:30 am EDT

Kraft Heinz planters mixed nuts.. less than 50% peanuts

29000 02676...15 oz container

i don't know who "counts" the peanuts but i poured the entire pkg out & got about 7 pecans...lots of tiny almonds...lots of hazel nuts...a few small whole cashews & many small broken pieces...& about 75% small peanuts...

this is nut the way i remember Planters being...i think i paid a little over $7 in Target...

if i'd wanted peanuts, i'd have bought them instead...

being 87 & on limited income, i won't be "splurging" like this too often!

gladys krasse

[protected]@aol.com

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
K
7:13 pm EDT

Kraft Heinz pioneer woman marinara

we cooked dinner then found a piece of something gross in sauce had my husband swallowed he would of choked . We lost a 20.00 meal . we can not afford to waste but I could not eat after that.I took pictures and I am returning other jar we will be trying to find out what this is we are grossed out .I have pictures you don't want posted this is gross

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
J
6:20 pm EDT

Kraft Heinz food commercial

The Kraft commercial that comes on the kids cartoon channels every five minutes that shows a young girl blowing a trumpet into her fathers ear is extremely annoying. it send the wrong message to children to be rude to adults and teaches parents to calm them down by feeding them. I turn every time it comes on the whole commercial just gives me a headache.

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
M
6:44 am EDT

Kraft Heinz breakstones 2%large curd cottage cheese

Very dissapointed in the overprocessed taste, texture and overall quality of your cottage cheese. While it was only about 10% 'large' curd, the rest was smaller than 'small, ' more comperable to the size of sprinkles or non-pariel candy. YUCK. Very bland, not creamy. As a Wisconsin grown girl, I was told years ago by a farmer to only buy large curd as it is processed the least and fresher. Not so with your product. Never again. I may consider buying your sour cream, I am forced to because of lack of choices in SouthWest Florida. Many of those choices are 'East Coast Retirees' favorites. Picture of container attached

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
S
6:56 pm EDT

Kraft Heinz velveeta loaf

I don't buy this product often due to the price...but occasionally splurge...I just opened the box and the loaf wasn't complete...it may seem trivial..but I expect to receive what I've paid for...I would like to include pictures but I'm not sure how...I would love to hear back from you...but I'm not even sure this page is ligit...Sincerely..Sue Speck. [protected]@YAHOO.COM

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
R
7:38 pm EDT

Kraft Heinz kraft creamy melt sharp cheddar cheese

Well, I opened the bag fully prepared to make a quesadilla, but when I started to pour out the cheese it was all moldy and blue. This bag had not been previously opened and there were no holes or any signs of tampering on the bag. The expiration date wasn't till the 31st of July. Today is the 13th. This was very much a bummer, as it was a waste of money. Is there anything you can do to rectify this situation. Please See attached photos.

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
J
12:28 am EDT

Kraft Heinz empty packets

We have been faithful customers of the crystal light drink mix for years, but for the last 4-5 months over and over we keep getting empty packets in each 44 variety pack that we buy at Costco in Melrose park Il 60160. At the beginning we use to joke about it but now it is upsetting as we keep paying the same price and we keep getting 3- 4 packets empty in each pack. I am willing to send and pay for the delivery of the last empty packet . I request refund and correction of this incident as I am quite sure there are many more customers that do not voice their frustrations . I truly hope that quality control can improve their productions . If you can, please send me the address and gladly will mail you the last empty packet . I also have to mention that most of the empty packets are from strawberry and and raspberry lemonade.

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
W
3:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz shake and bake

I have opened my recently purchased 730 g, Variety 10 pack of shake and bake. It is supposed to contain 6 Original and 4 extra crispy. Our previous purchases have always had each package labeled so we know which one we are opening
There are no labels on these packages to show which is which. There is a somewhat legible code but appears to be the same on each individual package.
This is CA QC 9(?)C 26 07 (or D7) 02

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
D
1:16 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Kraft Heinz smart ones frozen meal

Angel Hair Marinara, barcode 0 25800 02028 7, ID# MSL 20191411504, Exp 04-19-21. Saturday, July 6, 2019, I took this product out of the box to cook it and it was mostly uncovered, plastic not glued down, and the product had freezer burn. See pictures. Obviously I did not eat this, so it was wasted.

Very disappointing.

I don't have the receipt, but it was purchased at Walmart only the day before, Friday, July 5th. I also did not keep the product.

Idk if this is an issue with this particular lot of frozen meals or if I just happened to pick the lucky one, but for certain it was inedible and I would appreciate AT LEAST a coupon or SOMETHING to replace this wasted mess.

thank you,
Debbie Newton
[protected]
[protected]@gmail.com

Read full review of Kraft Heinz
View 0 more photos
Hide full review
ComplaintsBoard
J
1:40 pm EDT

Kraft Heinz miracle whip

I have used miracle whip for many years, but I don't like to use it anymore. The salads get runny in the first day. If I use it, I put it on just before I take it somewhere. I don't like this. Is there a reason that it changed over the years, I've never had this problem before, but noticed this years ago. So many people complain about how runny the salads get.

Read full review of Kraft Heinz
Hide full review
ComplaintsBoard
P
5:45 pm EDT

Kraft Heinz smart ones slow roasted turkey

I purchased this on 7/2/2019 for my lunch for work, the photo on the box looked great (fluffy mashed potatoes). I cooked as instructed on box and you had to eat it with a spoon, totally disappointed and not at all what was represented. Checked the date and said "best by 19 April 2021" Would hate to see how they come out then! My email is [protected]@yahoo.com please respond

Read full review of Kraft Heinz
Hide full review

Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Kraft Heinz customer service

Website

www.kraftheinzcompany.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Kraft Heinz?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Kraft Heinz Customer Service. Initial Kraft Heinz complaints should be directed to their team directly. You can find contact details for Kraft Heinz above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Kraft Heinz. Discuss the issues you have had with Kraft Heinz and work with their customer service team to find a resolution.