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Kraft Heinz Customer Service Phone, Email, Contacts

Kraft Heinz
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1.1 926 Reviews
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Kraft Heinz complaints 925

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M
5:56 pm EST
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Kraft Heinz Breakstones - 2% cottage cheese

You have lost another long time customer, the consistency now is nothing more than thick milk. Absolutely no curd at all. Such a shame you had a really good product.

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W
6:08 pm EST

Kraft Heinz Shake and bake pork

I was making shake and bake pork chops I poured the shake and bake in the bag and it went right through the bag and all over everything one bag wasted so I grabbed the other bag it was sealed on both ends it was a very messy and upsetting experience I think I should be reimbursed with something

Desired outcome: Free case of shake and bake for pork

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B
8:07 pm EST

Kraft Heinz Kraft Mac and cheese

I purchased Kraft Mac and cheese probably in the fall of 2021 from Meijer and tonight I opened four different boxes of the Kraft Mac and cheese all set to expire in July of this year and all four boxes had bugs in them.

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M
10:41 pm EST

Kraft Heinz Nacho cheese lunchable

I recently bought this lunchable and when opened i was surprised to see only about a tablespoon of cheese. I eat lunchables on a daily basis so i'm hoping it is just this one. I posted a picture below. Hope you can fix this issue for me.

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6:39 pm EST

Kraft Heinz Taco Bell Crunchy and Soft Taco Taco Dinner Kit

On January 18, 2022 I purchased the Taco Bell Crunchy and Soft Taco Taco Dinner Kit from Fairplay Foods at 2323 West 111th St. in Chicago. On January 22, 2022 I opened the box and then the foil wrapper which contained the soft tortillas and to my amazement they were molded. I was livid. I don't usually complain about a product but now I am. I would like some resolution to this matter.

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C
11:41 pm EST

Kraft Heinz Knudsen Cottage Cheese Small Curd

During the past 7 months I have consistently tried to find your small curd cottage cheese. I have tried full fat, low fat, 4 packs and different months and batches. In all batches and multiple stores I find it to be watery large chunks of curds and absolutely discusting! I have seen multiple complaints to this effect and NO replies or explanations. I am greatly disappointed in the lack of response or decent courtesy of a response to address this issue going back to at least 8 months. I'm tired of wasting my money on an advertised product that I loved only to throw it repeatedly in the trash. I understand Covid issues could have an impact on your business but I don't forgive the courtesy of an explanation or an attempt at a correction of this product. I would rather see you temporarily discontinue making it than to continue thinking the customers just won't notice. You should be ashamed of yourselves.

Desired outcome: At least offer up an explanation and hopefully return your formula to the original format.

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12:38 pm EST
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Kraft Heinz Tripple cheddar cheese

I bought bags of your cheese, and they are molding before expiration date. This is a disappointment which I've never experienced with Kraft.

Desired outcome: Coupons

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G
7:50 pm EST

Kraft Heinz Shake and bake

I love shake and bake use it all the time. But this picture will show you can only put a strip or nugget in bag. arlene.[protected]@yahoo.com. Have never seen a bag like this and found the other bag the same way. I hope you r not getting cheap on the bags. Everyone laughed when o showed it on Facebook. It is funny but not when I have to waste it

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C
9:58 am EST

Kraft Heinz Kraft Dinner

I opened a box of Kraft Dinner and the cheese package was opened..and clearly wasn't sealed ..I was quite upset considering this was my last box in the house

Desired outcome: Would like to be compensated for it

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6:09 pm EST

Kraft Heinz Smart ones santa fe rice & beans

Recently bought Smart Ones Santa Fe Rice and Beans for the first time and was sorely disappointed! It tasted like cardboard! Had to throw it away.
UPC for 9 oz: [protected]
ID panel: M S 33321F31 16 30
Best by: 19 NOV 2023
Please refund my $2.50, and/or replace with free coupon

Thank you,
Paulette Falsone
1931 King James Pkwy. #319
Westlake, OH 44145
[protected]@yahoo.com

Desired outcome: Refund and/or replace

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11:40 am EST
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Kraft Heinz Breakstone 2%Milkfat Lowfat Cottage Cheese

I always by Breakstone 2%Milkfat Cottage Cheese, however the container I purchased did not contain 2% it tasted like 4% creamy texture that I do not care for. Kraft Foods #[protected]. Bottom stencil 31 Dec 2021 18:05,
W4 36-2158.

I am sure that this was a production error. How is this possible?

What can Kraft do to replace this product? [protected]@earthlink.net

Owen Royce
4520 Fulton Road
Jacksonville, Fl. [protected]

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B
12:17 am EDT

Kraft Heinz Breakstone Cottage Cheese

Runny, Runny, Runny. How many times must I say this! Last purchase of this product. If your corporate product checkers do not do quality control any better, then I am done buying Kraft products! Cottage cheese is not made to be pure water. get it together and care more about your customer, it affects your BOTTOM LINE!

Desired outcome: Send me a refund

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L
8:13 pm EST

Kraft Heinz Philadelphia cream cheese

The commercial with the cream cheese and lady eating it going into a. Different world with a white cat is DISGUSTING. I NEVER will eat cream cheese again after seeing this. I hate cats they are gross and I'm sure other cat haters feel the same way. Why would you put a nasty cat in a human food commercial? I thought the commercial was originally for cat food. This ruined cream cheese for me forever.

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2:40 pm EST
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Kraft Heinz Kraft dinner

I purchased a carton of Kraft dinner. After opening one box and noticed there were 4 small bugs in the pasta part of the box. It grossed us out unable to eat it. This was purchased at Costco in Peterborough Ontario. My name is Steve French e mail [protected]@gmail.com [protected] It was purchased about one month ago around October 2021 The code on the box is22 Fe 05 11:54 cp45 I hope your company will do something about this. I will also complain to Costco. ca

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R
4:41 am EST

Kraft Heinz Nacho cheese and salsa

Okay so I was unsure where to file a complaint I hope this is the right area. Really just looking for someone high up in the lunchables executives to somehow see this. I am 25 years old and I love lunchables but my favorite is the nacho cheese and salsa I buy on average 10-15 a week. Unhealthily I know but I love the product. They recently changed the lunchable though. The cheese portion now comes in a square container which is fine butttt it is now a different recipe. The cheese is wayyyy to salty so bring back the regular cheese please. Also the salsa is now different it's still good but it's not as good as before. Before the salsa was 10/10 best salsa I've ever had anywhere. Blame my taste buds but this is my opinion it's even better then any restaurant. But now it's like a 7/10. Cheese before had this aftertaste that just was addicting 10/10. I can still taste the similarities in the cheese from before and whatever they changed for the new recipe. But it's now a 6/10. I ate 2 and it has different packaging so I know it's now different so please revert back any changes in the recipes for the salsa and cheese. You can keep the packing differences because I quite like the square part for the cheese. It makes it easier to scoop so kudos on that one :) please and thank you I hope someone reads this. Also I'm in Oklahoma don't know if the changes are country wide or localized.

Desired outcome: At least a response

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K
7:25 am EST

Kraft Heinz Breaksonte's 2% large curd cottage cheese

Worst cottage cheese I've ever purchased. Store brands are much better. Bought it because it was on sale. Will never try it again. Cottage cheese is supposed to be thick not watery.

Kevin

Desired outcome: Change your process

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D
12:59 pm EST

Kraft Heinz Breakstone's 2% Milkfat Lowfat Cottage Cheese --24 ounces

Product is too watery. I have noticed that containers purchased over the past few months have become more watery than usual. I have eaten this product for over 20 years. The last 24 oz container that I purchased is even worse. This problem must be corrected, or I will be changing to another source for cottage cheese. The date and code printed on the bottom of this last watery container is as follows:
17 Nov 2021 16:06
V4 36-2158

Please reply and give me a reason to stay with Breakstone's cottage cheese. My email address is [protected]@gmail.com

Desired outcome: Change the quality control of this product to sell a product like it used to be, not watery.

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T
8:09 pm EDT

Kraft Heinz Macaroni and cheese

I have opened 2 boxes in a row now that have less cheese powder than usual. Definitely not enough for the amount of noodles. And the more full ones still feel less full in my opinion. Super frustrating and has never happened to me before. Hope it's just a bad batch or I need to stop wasting my money on your Mac n cheese!

Desired outcome: Changes made with quality control??

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S
2:31 pm EDT

Kraft Heinz Slow Roasted Turkey Breast

I cooked my meal for lunch today and was shocked when I pulled back the film to stir and saw the amount of turkey that was in the dish. It's false advertising! The picture on the front of the container shows a lot more turkey. I've had this meal multiple times and it has never been this scarce.

I just bought this from Kroger yesterday. I would like a refund or coupon to make up for this false advertising.

Desired outcome: Coupons

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11:29 pm EST

Kraft Heinz Velvetta macaroni and cheese

Maggots found in single serve package when my 10 year old went to heat or up for herself. Absolutely disgusting. Once she showed me one - i mixed through the shells and there were dead maggots all over and throughout.

Desired outcome: This is disgusting

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Overview of Kraft Heinz complaint handling

Kraft Heinz reviews first appeared on Complaints Board on Jun 18, 2008. The latest review Salad dressing was posted on Apr 16, 2024. The latest complaint vomiting was resolved on Jan 06, 2014. Kraft Heinz has an average consumer rating of 1 stars from 926 reviews. Kraft Heinz has resolved 23 complaints.
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  1. Kraft Heinz contacts

  2. Kraft Heinz phone numbers
    +1 (800) 543-5335
    +1 (800) 543-5335
    Click up if you have successfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number 0 0 users reported that they have successfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number Click up if you have UNsuccessfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number 0 0 users reported that they have UNsuccessfully reached Kraft Heinz by calling +1 (800) 543-5335 phone number
    United States
    +1 (800) 567-5723
    +1 (800) 567-5723
    Click up if you have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have successfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number Click up if you have UNsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number 0 0 users reported that they have UNsuccessfully reached Kraft Heinz by calling +1 (800) 567-5723 phone number
    Canada
  3. Kraft Heinz emails
  4. Kraft Heinz headquarters
    801 Waukegan Road, Glenview, Illinois, 60025, United States
  5. Kraft Heinz social media
Kraft Heinz Category
Kraft Heinz is related to the Food Production category.

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