Honey Baked Ham
reviews and complaints

CAUTION!

Due to UPS shipping delays, there is no guarantee your order will arrive on time. The day before Thanksgiving, I received an email that my Thanksgiving dinner order would come AFTER Thanksgiving.

Also, they advised to THROW OUT THE MEAL because they cannot guarantee the quality of the product.

Honeybake Ham is refunding my credit card, but that does not help my disabled family member with Thanksgiving dinner.

I am trying to find something via Grubhub to deliver something today.

I am so frustrated since I ordered this weeks ago to avoid this scenario.

On 12/28/2020, I purchased an online $100 gift card. I used it on 11/22/2021. The card was only valued at $50. I went ahead and used it, but kept the card. I called customer service, but they did not help. They gave me an email to send copies of my transactions.
I have not heard from them. Calls placed to customer service state call cannot be completed. They shorted me $50.

I place the order last night at around 11pm. I follow every step to change the shipping address for the recipient and save it. When I push the button, the shipping address went back to the old one. At night they are close, today at 9am the costumer service is telling me all the supervisors are busy and she can't change the address or cancel the order. If I can wait they can call me back at a later time. I told her I can wait over the phone and it has been over 1 hour of no answer or anyone trying to assist me. I don't want my money back just cancel the order and let me get if from other place or just change the address on the package. The order number is: [protected].

I purchased a large bone in ham at the Waldorf MD store 9/8/2021. OF course you are not allowed to look at the ham. I was told it was a fresh ham. Paid over $68 dollars for my ham. Brought it home and it had a wonderful appearance but it had no taste. It could of been a cheap store bought ham . There was no honey flavor or sweet taste that use to make these ham so delicious. I have been a loyal customer of Honey Baked Ham brand for over 30 years. I've never had a ham with no flavor .
So I found the contact email address to notify the company. I just received back from my email that it only covers California stores . They sent me a link for another form to be completed but it never open.
What a disappointment in customer service and overall commitment to the customer .
I would of accepted a gift certificate or a partial refund .

The last 3 hams I have purchased have all had sections of black/burnt. I've been buying hams from honey baked for more years than I can count starting g in Ohio. I'm in Frisco Texas now. I'm very disappointed in the quality. Years ago they would never let a burnt ham go out. See photo. During pandemic you can't open the ham you have to walk to car or look at it when you get home.

Just bought a Honey Baked Ham for Easter yesterday for $86 at your Willougby Store in Euclid Ohio... Ham is the most salty ham I've ever tasted! This was my first time buying a ham from the Honey Baked Ham company and I'm 66 years old! I've had them before at relatives home! This is my first time my experience is horrible, ruined my Easter Dinner

I have been ordering this as a Christmas dinner for my parents for a few years. However this year due to a computer glitch it was sent to me instead. I am grateful because I saw what I had been gifting. I spent close to $100 on the gift due to their website being down for so long they were out of nearly everything. I ordered a Turkey breast and 2 sides. The Turkey arrived it was a BAG OF SLICED PRESSED TURKEY THAT WAS THAWED! IT WAS A BAG OF ROTTEN MEAT! THAT ISN'T SAFE! I contacted them and they sent a rude so what email about the delivery being wrong. I sent another email regarding the BAG OF UNSAFE MEAT and didn't even receive a reply! They are a horrible company and sell horrible unsafe food!

I spent $240.59 with this company for christmas gifts. The hams were not delivered. They won't answer the phone or respond to emails. Not sure what to do next! The order was placed on december 2, 2020, for 3 'quarter' hams. I have been calling every day. There is a recording to request a call back in 30 minutes... I've tried that 5 times. There is also a way to stay on hold... No one ever picks up. I've stayed on for as long as one hour!

Ordered a ham for thanksgiving but, unfortunately, it arrived 5 days after thanksgiving in a destroyed box. I do not fault the company for a shipping error. My complaint is that from the day before thanksgiving and the days following to this present moment, they refuse to communicate and/or apologize for the situation I found myself in on thanksgiving with no ham.
I am a long time customer and this is unacceptable customer service. I received a notice of a refund but nothing from the company. I honestly believe that if I didn't do all the work to track down the ham I wouldn't have received a refund at all.

ordered 8lb ham, roasted turkey breast, & mashed potatoes
got 2 mashed potatoes & NO ham43

order # 708143

Want my ham - and a refund for shipping

Ordered a ham dinner for my sister on April 1st for delivery April 9th. The ham wasn't delivered. I tried to tracking link but I kept getting an error message. My sister didn't want to miss deliver so she stayed home all day. I tried to call the company to make sure there would be a delivery that day but I was told I was number 189 in line and it would be 177 minutes (just under 3 hours) to talk to someone. I emailed customer service and told them the link they emailed me to track the delivery through UPS wasn't working. I received an error message each time that listed 4 non existant tracking numbers different numbers. I emailed honeybaked again with my issue and the idiots actually sent me a copy of the first email with the same link that didn't work. All I asked them for was the tracking number so I could track it like they apparently were unable to do. I am still waiting for that tracking number. All I know is I have a confirmation that my sister's ham dinner was going to be there on April 9th, it is now the 10th and no ham for easter. She now has to go out in this viral infected public and purchase a ham dinner, if there is one to be found the day before easter. This company sucks but yet they were still advertising ham dinners all day on the 10th. Moral is, don't use them. They SUCK!

By the way, still waiting to hear from them after my third email with a screen shot of the error message I receive when I hit their tracking link. Just give me the tracking number because I can do anything better than those morans!

I went to the Honeybaked Ham location on Menaul in Albuquerque, NM to purchase a ham the Wednesday before Thanksgiving. While in line 2 local firefighters came in to pick up an order for the station. The line was long so one asked since they pre-ordered did they need to wait in the long line. The cashier stated yes but would ask the manager. When the manager came he was rude and stated they needed to stand in line then turned around and walked to the back. These are our first responders and need to be shown respect. No one in line minded if they were waited on first. This will be the last time that I purchase from Honeybaked Ham.

So just 2 days before family arrives Honey Baked calls to says my order never made it out of UPS shipping it is being returned...order will NOT arrive and there is nothig they can do about it. This is the 3rd time this has happened with this company, they truly dont care it is all about the money and zero to do with customer satisfaction. Not worth the headache that this has caused. Very frustrating when they can not even give you a reason