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4.2 11298 Reviews

Home Depot Complaints Summary

231 Resolved
2152 Unresolved
Our verdict: With Home Depot's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Home Depot - bogus 1 year warrant

On 11/22/13 last year I purchased six (6) strings of "300 Mini Icicle Lights, High Density" from "Home Accents". Within 2-3 weeks of use, several strands of lights on three (3) of the sets (i.e. 50% of my light sets) became defective. I though I had a whole year to make use of the warranty, so I casually waited until June 2014 to make use of the warranty...

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Home Depot lying to customer

I called this store The Home Depot, on Sunset Blvd. Hollywood, asking if they had a one piece shower and tub in their store. They said that they had four in stock at their store. So I went to their web site and saw that they had three in stock. So I called them again and the lady said "you already called earlier about this, I told you we have four here in stock." I told her I will be there in an hour to buy two. When I showed up there, they said that they did not have any. I asked them to go in their stock room to see and they flat out told me NO. I told them I called twice and was informed that there were four in stock. Their reply was, The people in our store don't know what they are talking about. When I asked to speak with the lady who I spoke to on the phone, they told me she is gone for the day.
I drove one hour to get these items and they were too lazy to go look in the back. If your website says three in stock and the sales rep said they had four in stock, why do they lie. Then they sent me to The Home Depot on Wilshire Blvd and said they have one in stock. So I drive another hour in the traffic to this store for them to tell me they don't have any. I was so upset and demanded for them to check in their back stock and sure enough, they found one. Is this they way customers should be treated? I don't think so.

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Home Depot worst service - do not use!

An order placed through HomeDepot.com on May 20, 2014 indicated that the patio furniture set was in stock, and immediately available. Estimated delivery was within a few days. On May 26, 2014 I received an email from NonStop Delivery confirming receipt of the shipping order. At that time, they pushed back the estimated delivery date to June 4, 2014. Not happy, since that was after Memorial Weekend and a planned backyard gathering. Since then, the tracking has not been updated. Nor has the shipment arrived. Phone calls to NonStop end up in a call line with a number of callers ahead. After being put on hold, an automated response tells me that there is a high call volume and I am put into voice mail. I contacted Home Depot for assistance on June 11, and that service rep (who was great!) was able to find out that the delivery was sent to the wrong hub, and was going to have to be sent back to Marietta, GA and then onto my hub in Romulus, MI. Revised estimated delivery date was now June 17, 2014. FOUR WEEKS after the initial order was placed. Today, June 17, there was no update on the tracking page indicating that delivery was on its way. So I called NonStop, and got put on hold and then into voicemail. I then emailed (actually got a response) and was told that the order would ship to Romulus in the next 4-6 days, with no further explanations. That will put the delivery out FIVE WEEKS after I placed the order, IF IT ACTUALLY SHOWS UP! If you are ordering from Home Depot, please consider pick up in store and not the home delivery, as you will be very disappointed and will regret that choice.

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Home Depot home depot racial and ill treatment

We made an online purchase for pick up in store at the end of April, when we picked up the items several of them contained no boxes, which at first was not a problem as they were all items that needed to be used anyway. One particular item was a circuit breaker for a new sub panel we were installing in our newly purchased house. About a week later my husband (along with our electrician) returned to Home Depot because the circuit breaker we ordered online was not the type we needed. My husband and electrician went directly to the electrical aisle in order to compare the item we purchased with the new circuit breaker they needed to replace it with. My husband asked an employee for assistance in finding the breaker they needed. The employee then took the breaker directly off the shelf and told my husband he could collect it at the Customer Service desk. Both my husband and electrician were shocked and wondered why the employee behaved this way and asked why. The employee did not answer and simply told them to collect it at the customer service desk. My husband abided as he had a return anyway and upon arriving at the service desk the electrical employee argued with the CS rep to not allow my husband to return the breaker as it "had been used". Both my electrician and my husband let the CS rep know that the breaker has NEVER been installed let alone used and was out of the box when we picked up the items from our online order. Eventually the CS rep let the electrical employee know that she could handle it and completed the return and purchase of the new breaker. This in itself would not be a huge deal though we did want to let the corporate Home Depot know that the service we received was sub par.

Corporate Home Depot then informed the South Portland location of Home Depot of the incident and the assistant manager explained to my husband that the electrical employee walked that item to the service desk because it is policy to occasionally walk items of such value to the desk. I then followed up with the contact at Home Depot Corporate to find out whether or not this was true. I forwarded my receipt to her and the Corporate employee let me know that this is NOT the policy for that item and she wasn't sure why the Assistant Manager would tell me that. She assured me that the situation would be handled at the store both with the employee and the assistant manager and that they would be looking to pull camera footage from the time of the incident in order to investigate and that they were taking the matter very seriously. We then received a phone call from a claims examiner for Home Depot who indicated that the management team did not feel that pulling camera footage was necessary as the electrical employee indicated to them that the reason he walked the item to the desk was to assist my husband in getting a SKU number for the item he was returning. (this was also a lie) she then let us know that the store was sorry for what happened but didn't feel it required investigating and offered us a $100 gift card. My husband declined.

Just this past Friday a separate (yet we believe related) incident occurred. A deal was advertised on the Home Depot website for a 12 pack of garage door lubricant for $4.27. My husband purchased the item online for in store pick up and received a receipt indicating the same. When he arrived on Friday evening to pick up his order he was given a single can rather than a 12 pack. He politely let the CS rep know that he had ordered a 12 pack and not a single can. The CS rep asked to see his receipt and my husband obliged. She agreed that the receipt showed a 12 pack and called her manager to rectify. The manager indicated to my husband that there had been an error on IT's part and that this price was a mistake. My husband let him know he understood but that was Home Depot's error and they should honor it as it was not our mistake that they advertised something incorrectly and did not notify us of the mistake before we arrived to pick up the item. The CS Rep also said to the manager "but he has a receipt for a 12 pack", the manager ignored her. The manager then picked up the slip from the desk (which had my husband's name on it) and his attitude instantly changed. He immediately said to my husband "how can you expect to purchase a 12 pack of these for the price of one can?" my husband said that stores do deals all the time and you can get items for 90% off on occasion, perhaps Home Depot was liquidating that brand, there was no way for him to know. The manager then told him "I will give it to you this time but don't ever come back to this store again". This was the store manager, we believe he was dealing with the issue with the electrical employee from the previous incident and wanted to take revenge on my husband for the issues he had been dealing with recently.

We ended up leaving without the items we picked up and without processing a return for it either. We decided to contact the online support to find out whether or not the online support team would do the right thing and honor the purchase we made. I explained the situation to the rep and let her know that all we want is to be able to pick up the item we paid for and was reflected on our receipt. She asked me how I got the impression that the price was for a 12 pack. I had already informed her that my receipt said a 12 pack and that I could indeed read. I asked if I could forward her a copy of my receipt for her review. She gave me her email address and I forwarded her the receipt. I then explained that this was advertised on several deal websites (DealNews FatWallet etc) and was reflected on the Home Depot site. Her response was that there was no way that Home Depot could be responsible for a “third party’s typographical error”. I told her again that this was not a third party error, this was reflected on the Home Depot website AND on our HOME DEPOT receipt. She declined to answer.

Upon further research it appeared that Home Depot was aware of the issue and online customer service reps were instructing local stores to honor the misprinted price for those who purchased the item. It would appear that the store manager at the South Portland location did not do as he was told.

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Archide
, US
Apr 12, 2019 12:22 pm EDT
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This place is not professional what so ever, beginning with Home Depot through the whole process, unprofessional Staff, especially the Managers, the GM in the Venice office, will never take your calls, never, nor the Regional Manager. The installer we had was drunk and High, at 10 in the morning, and installed the wrong cpt? Well it just goes to show the Management does not know how to manage.

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Home Depot installed inferior product than what was presented to me

I paid Home Depot to install new fencing. The material used is not the same as the sample that the Home Depot employee showed me when he first visited my home to give me an estimate. I was shown 2 samples of wood. One was much thicker, and looked like it had been sanded as it was smooth. The other sample was thinner and very rough. I choose the heavier, better quality, sanded wood sample. However, the wood that they installed looks like the lesser quality sample. The product installed is inferior quality vs. what I was shown. I contacted Home Depot’s corporate office and received a letter from their Customer Care person refusing to do anything.

I believe what they have done is fraudulent in that I was shown one product, but a different, lesser quality product was installed.
I am going to report them to the Texas Attorney General, BBB and FTC, and every review site that I can find on the internet. People should be warned about this company.

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mad wife of employee
, US
Jun 01, 2015 11:18 am EDT

Why is it that my hubby works for home depot and they have a company picnic but he can't bring his family was told he cab only come. Kinda stupid!

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Jerry W Smith
, US
Jan 19, 2016 11:38 am EST

The cooler stays at 69 degrees, it will not reset. Some one said it needs a new relay, where can I get one or does anyone have a cure for this problem. Its 7 years old and should last for many more years.I paid $431.92 in 08.

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Vickey Alexander
Rockford, US
Jun 14, 2015 12:45 am EDT
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My father is older and purchased a Husky a few years ago. He had never used it because he had become ill and it sat in his basement unused all this time. I have been taking care of him and thought that I would surprise him by cleaning his patio and wood awning. Plugged the unit in and started working on the wood, was impressed how well it got it clean, but after an hour of spraying the gun started gushing out water, causing the pressure to decrease significantly. I opened it and saw the o-rings were split. Went to Ace and found that the 0-rings are not a typical size so looked on line to order more when I started reading all this negative information about the unit. I know it was sitting around for a few years but come on? Are the guns really that shoddy that they can't handle more than an hour's use? My father was just sick to see what a horrible unit this is and to know how much he paid for it. I think this company should have done a recall instead of bilking it's customers out of their hard earned money for the unit and repair parts. Now I have a half done project and need figure out how I am going to get another unit (renting or purchasing) to finish the job. I refuse to buy any replacement parts from this company after reading all of the issues these washers have. I am afraid it I pay money for a new gun, something else will go and it will be an endless process of repairing this POS!

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NobleTinMan
Greenville, US
Jun 19, 2012 2:42 pm EDT
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please check out...

https://www.youtube.com/watch?v=E3CaRrut6UY&feature=plcp

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Pissed
Marion, US
May 10, 2009 6:13 pm EDT

Bought a Husky Power Washer 1800 psi. Used it 2 times. Followed instructions to store for the winter. Now it doesn't work. Can't find parts for it. It's a piece of junk that makes for a great paper weight.

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Towncrier
Macedonia, US
Jun 07, 2014 8:30 pm EDT
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Determined that the backflow valve that feeds the soap dispenser is defective and forces water under pressure to the selector knob. The hose that I mentioned replacing in my previous comment is slightly oversized, so any amount of backpressure causes the hoses to come loose. There is a spring, ball bearing, and o-ring inside the aluminum nipple that attaches to the hose that runs to the selector knob. I found that the o-ring had somehow worked loose. Unfortunately, this is not a part that you can order separately. I am tempted to fill the valve with epoxy and forego the soap dispenser feature. That way I might be able to get another year or two out of my Husky before I kick it to the curb.

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Towncrier
Macedonia, US
Jun 04, 2014 11:15 am EDT
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Replacement knob was $12 (plus $12 shipping and handling). I installed the knob and, when I turned on the unit, one of the hoses to the manifold blew off the soap switch and the unit was spraying water everywhere (except where I wanted it to go). I reattached the hose with a clamp, reassembled the unit, and the same thing happened, only this time the other end of the hose blew off. I am hesitant to clamp the other end of the hose as I now suspect that the original problem was that the switch that turns off the electric motor when 1800PSI is reached is no longer operational and that is the original reason that the selector knob blew off. I will check the switch tonight and if I still have problems, the unit is going out with the trash. I probably should have done that in the first place.

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Towncrier
Macedonia, US
Jun 04, 2014 11:11 am EDT
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Purchased the new knob for $12 (plus $12 shipping). Installed last night. Hoses keep blowing off various connections inside the unit. I assume that the reason the first knob blew off was due to over pressure. Perhaps the switch that shuts off the electric motor when the unit reaches 1800 PSI is no longer operational. One more try tonight, then out to the curb for the trash collector.

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Towncrier
Macedonia, US
May 27, 2014 9:50 am EDT
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The soap dispenser has never worked correctly. The first time I disassembled the unit, I discovered that when the unit was manufactured, one of the cover screws went right through the hose from the soap reservoir to the selector knob. I repaired that and had moderate success with the soap dispenser. I have had the unit apart countless times to reattach the internal hoses. The last time I decided to use a hose clamp. Not sure if that caused the problem, but the next time I used the unit, the soap knob shot off the front of the unit and halfway across the yard. I forced the knob back on, and now the unit leaks like a sieve and does not shut off when you release the trigger on the spray gun. Not sure if I should spend the money to buy a new soap dispenser knob assembly or simply try to bypass that "feature".

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BEEFMAN
Nutley, US
May 26, 2014 5:14 pm EDT
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My Husky power washer is also a piece of garbage. Nothing but problems after the first year. I have used it four or five times to clean my boat, that's it. Motor keeps running, no real water pressure, gun leaks water from all over. A real piece of crap. It is time to start demanding better products, not cheaper ones. If all we want is CHEAP, that's what we are going to get.

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Home Depot delivery issues

I ordered two patio sets from Home Depot on 10/9/14 and selected ship to home. Delivery estimate I was given by Home Depot was May 15th through May 23rd. Home Depot's website said that I would receive the order in 3-10 business days, which would equate to receiving it May 23rd at the latest. When the order was turned over to the delivery service, Nonstop Delivery, I was given a tracking number showing an estimated delivery date of 5/23/14. The patio sets were picked up in California on 5/13 to deliver to my home in New Jersey. By 5/18/14, tracking was updated as being at a location that was 27 miles from my home. I contacted Nonstop Delivery on 5/23/14 because the tracking information still showed that the patio sets were at the location 27 miles from my home and did not show as out for delivery. I was told "Your item(s) are in transit on their way to the local terminal in [a location that would now be 45 miles from my home]. Once they arrive and are checked in the dispatcher will update the website with the actual date and time of delivery." I told them "I was told 3-10 business days to receive the order. Today is the 10th business day." The gentleman I was chatting with responded, "My apologies if there has been some confusion. The 10 business days exclude weekends and holidays." I in turn stated, "I realize that. I placed the order on May 9th. That is 14 days with weekends but for business days, this is the 10th business day." He then told me, "The 10 business days would begin from when the order was registered with NSD. That took place on 5/13." I then asked him when it would get to the new location that would be further away from my home and he responded, "I was unable to get in contact with the carrier but, I would anticipate it getting to [the new location] no later than Tuesday 5/27." So he is now telling me that it is going to take 4 days to get to a location that is only about 45 minutes from the location where it sat for the past 5 days and I can now assume that at the earliest it will be delivered to my location Wednesday, 5/28/14, 2 business days (5 total days) after the delivery date I was told when I placed my order. As of today, 5/24/14, the tracking has not been updated. The latest delivery date that Home Depot provided me was when I expected my order and I planned accordingly. I will never again order anything ship to home from Home Depot.

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Home Depot poor customer service

just bought the LG Electronics 7.3 cu. ft. Gas Dryer in White from Homedepot, Customer service
Representative said is free installation, but the deliver guys said they could not do the installation in the garage. Ridiculous!. Then talk to the homedepot customer respenstative again, want to return. They said the product is non-returnable ! Cost almost $900 for non-returnable ! Terrible customer service, be aware of homedepot, you may buy expensive stuff for non-returnable !

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Home Depot assistance in window treatment

I was in Home Depot, Nashville, TN. The store on Briley Parkway in Madison, TN. I went into the section looking for assistance in getting some vertical blinds installed. The store employee in that section clearly saw me. His name is Ben. He quite smoothly disappeared <
into another area of the store. I kept browsing, thinking he would return. First, he saw I was
African American, So, he surely did not return. Home Depot employees are notorious for their racial prejudice in assisting black customers. I have noticed this for a long time now. I will be going to Lowes for my blinds. This guy was paged to help me. He pretended he did not understand what I was explaining to him; he was clearly peeved he had to wait on me. I was really taken aback. He said, well someone will need to come out and measure your blinds and you cannot schedule that tonight. It was Sunday evening around 6:30pm. He said, I will take your name and have someone call you tomorrow. It is two days later, noone has called. This is really sad business and buyer beware. Shop at Lowes. They are much more customer friendly. This old white guy needs to take his racial hate someplace else. He is losing money for Home Depot.

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Home Depot - in store music

I was shopping at Home Depot looking at some plumbing fittings and noticed that the music was in Spanish. This is America and we speak English in this country, this PC c*** is out of hand. To be honest it was more than a little irritating, suddenly felt as if I were in a different country. Put the fittings down and went across the street to Lowes. It won't...

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Home Depot inexperienced installers

Home Depot offers delivery and installation services of appliances. Do not use Home Depot's "service." They contract with Spirit Delivery to deliver and install the appliance. This company uses inexperienced movers and installers. They actually dropped our dishwasher getting it off the truck, which damaged the unit, and we refused delivery. To get another unit took 5 days to order and deliver. This crew punctured the drain hose during the install. Spirit refused to cover the damage and said we had to order a new hose through Samsung - even though Spirit installers damaged the line. After hours on the phone with Home Depot, Spirit, and Samsung, this hose takes 8 more days to arrive. After several more hours, finally, Home Depot hired an actual dishwasher installer to come and fix the problem. DO NOT USE SPIRIT DELIVERY. They are inexperienced, clumsy, and do not take any responsibility for their mistakes. We ordered our dishwasher on Nov. 11 and it was not fully operational and usable until Dec. 12 due to the incompetence of Home Depot and Spirit.

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Ptricia
, US
Dec 14, 2021 2:49 pm EST

Ordered new stove. Day before had gas line checked and was fine (have report to prove it). Next day old stove moved to prep for new one, but new stove damaged so denied delivery. Called myself to start replacement. When replacement delivered they refused to hook it up saying shut-off wouldn't work and gas line was leaking. (mind you 2 1/2 weeks before nothing wrong but old and still in great shape for age according to professional). Got nasty with my mom who was there, and when I told her I was on my way from work they packed up truck and left. No one can explain why they were going to switch it out before and now won't. I called delivery company but they just hung up on me, and Home Depot couldn't help. I paid to have it installed when delivered and paid to have old one hauled away, Neither of which was done. I now have to pay someone else to install and I don't know what to do with old one. Probably pay city to come and get it. One word...WORTHLESS!

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Coleene
Hopewell, US
Jul 03, 2015 7:20 pm EDT

Company is a joke. Delivery between 4 and 8. Call at five they can't give an ETA. Then call a little before 8 to see what's going on and I sit on hold for over ten minutes getting told I'm moving up the line for a representative only to find out their call center closes at 7. It's now after 8 no delivery no call nothing and I can't contact anyone until Monday if they don't show up. Will never purchase an appliance from Home Depot again because they contract with this company.

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cristinaberas
, US
Jan 20, 2015 9:20 am EST

I have had a very similar experience with Spirit Delivery and Home Depot. Unfortunately this is the only company they hire for their deliveries. I am running on my third attempt at a diswahser delivery because they are so irresponsible with their timelines and work commitment.

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Home Depot rude employee

We were in the lighting department and we opened the box of a light that was already opened. Bob, one of the employees, asked us very rudely if we were gonna tape the box back since we opened it. I told him it was already opened and he started cussing at us. He said ### lady that's ridiculous and mumbles some other words and walked away. He should not be in customer service if he doesn't know how to treat one. We complained to another employee and she said oh you must mean bob. She said he was rude to one of her customers too. That is ridiculous that he gets away with the way he acts. I will not be at Home Depot anymore!

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HomeDepot_Care
Atlanta, US
Jan 13, 2014 9:40 am EST
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Alowe11,
I do apologize for the associate being rude; there is never a reason to be anything but polite and helpful to our customers.
I'd like to let the store manager of Bob's location know about this experience so he can address.
Please send an email with your post above, remind us you posted on ComplaintsBoard.com, provide your contact info & most importantly, the exact store location you were in.
Thank you for posting!
- Nicki (TeamSocial@homedepot.com)

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MkStItCh
West Seneca, US
Jan 11, 2014 1:37 pm EST

So... My question for you is "Why did you open the lights?"... lol
Sorry but I had to ask?

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Home Depot management staff & customers

I've worked for home depot for a year now. It's not too bad but I have some MAJOR issues with some of the management staff & customers, with the customers being the biggest problem. I get all types of customers here good and bad, but some are MUCH worse than others. I get idiots complaining about anything & everything. It's very frustrating dealing with DIY'ers who are clueless about what they are doing, asking an infinite amount of questions and getting upset because I DON'T have all of the answers because I'm an ASSOCIATE not a gardener, electrician, lumberjack, construction worker, painter, plumber, kitchen specialist...etc. These customers will come and expect a part time associate to know EVERYTHING, & if they don't, they go straight to the ASM's & b***h like the f****n' b*****s that they are. Then they try to make the associate feel at fault when they don't know what the hell they are doing their own damn self! Well Home Depot has this customer first policy that makes sense since it is a retail store. Problem is some of our "valued" customers are nothing but a bunch of ### who take advantage of this & go talk to the managers for ANY little Bull***t to complain. As an associate there isn't much I can do about it, clicks & favoritism runs rampant. My only option was to come here & vent, since they will just blackball me inside the workplace for bringing their attention to this type of thing. The problem is at store 1911 in Cicero. Great place to work, not so great customers and a couple [censored]bag ASM's. I've had customers making up complaints about things they did not like and stretch the truth a LOT. How do I let it be known that this Home Depot has MANY, MANY rude, offensive & devious customers. Having ASM's who believe the customer's every word doesn't help matters at all. I'm a struggling student and I need this job or else I'd have quit already. The fact is that ASM will favor the customers most of the time, when some of those complaining customers & ASM's need to be investigated themselves for their own s***ty conduct. Ask any other Home Depot employee about this & they will tell you the same. After working here I've learned that the world has WAAAY more idiots, ###s & lowlifes than I ever thought existed. Like I said great place to work but too many s***ty b***h customers, store managers & ASM's.

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Tiena James
Dacula, US
Feb 12, 2014 8:12 am EST

Home Depot had issues with racism in the workplace toward employees. I am an African American woman who was in management. I was terminated from the Lawrenceville Ga store by a white manager with a history of EEOC complaints and the company does nothing but continue to promote Aaron Seay. I am a diaylsis patient with whom he would not schedule coverage to attend treatments. He showed a disparity of treatment between myself and the white managers. Please write to Frank_Blake@homedepot and voice your complaints about hearing about this. If you have been wrongfully terminated contact the EEOC at Denise_Mims@eeoc.gov and voice your complaint.

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Home Depot toxic chemicals

I hired Home Depot to install a new laminate floor which Home Depot contracted out to Carpet Pros. Long story short is Carpet Pros brought toxic leveling cement into my house with out notifying me either before or after and then took 7 days to come back to continue the job during which time all my floors with this toxic cement were exposed and one of my foster rescue cats unknowingly walked through this days later and the dust got on his paws and days later was showing signs of being sick so I took him to the vet and was told he had ingested toxic chemicals which turned out to be the leveling cement secretly used by Carpet Pros. My foster rescue cat then had to spend 2 weeks at the vet with an IV and meds which cost over $2, 000.00 dollars. Now Home Depot says they aren't responsible for the toxic chemicals and that its my fault for remaining in my house and Home Depot and Carpet Pros still won't even fix my floors which are still incomplete 2 months after it was suppose to be complete. Don't do business with Home Depot, go anywhere else and don't do business with their installer, CARPET PROS. I even have the vet signing off on this being the cause but Home Depot and Carpet Pros don't care since they can bully around customers given their size and money to fight these issues. I can't afford a lawyer and none will work this case on a contingency fee basis so my next resort is to drag Home Depot's name and Carpet Pros name through the mud and let everyone know what awful and deceitful companies these both are.

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Update by Devin C
Dec 16, 2013 5:04 pm EST

If you don't want my responses then don't make comments on my posts "Not so logic"

Update by Devin C
Dec 13, 2013 4:07 pm EST

Quit spreading lies then "Not so logic"

Update by Devin C
Dec 12, 2013 6:19 pm EST

Not true poster cause according to Home Depots order summary, I can stay in my house and flooring will be installed in 2 days with me there. I also confirmed this prior to install so please check your facts before you give your uninformed opinion. Your comments don't help anyone or are you a Home Depot rep trying to support their illegal use of toxins which is illegal in California with out notifying the home owner prior to bringing them onsite.

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Home Depot theft of confidential bid

I paid $40 to have blue prints printed for the home depot (Pro-desk store 6613) to do a take off on custom interior doors for a nearby 4 story apartment building. The bid came to $240, 000. The regional manager Cameron Mickey contacted me by phone and through their employee and told me that my customer was on their commercial account list, but didn't have their contact info. (REALLY?) They were asking me for the contact names so they could go direct to my customer and cut me out of the project. I refused. They found the information anyway and killed the project for both of us.

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Home Depot defective item

I just purchased a Gas Powered Home lite Weed Trimmer from the Home Depot store in Canton, Georgia.
I used it one time and it would not stay cranked so I took it back to exchange it well I though this want take long I will exchange it go home and finish the yard work. Well it did not work that way instead the return specialist would not exchange, return or refund the item. I ask to speak to the Manager on Duty his name is Matt he said sorry he could not exchange the defective item.I then called the Customer Service at Home Depot to have the issue corrected. His name was Vincent he put me on hold for several minutes then return and told me he spoke to the store manager on duty his name is Matt he would not exchange or offer a refund. I have since got a E-Mail from Home Depot saying they was sorry for the confusion and they would give me a 20.00 Gift Card and I could rent a Weed Trimmer from the rental department but still no exchange or refund. I am only letting other Consumers know that they are taking a gamble buying any Gas Powered piece of equipment from Home Depot because they could careless about customer satisfaction This was all over a 99 Dollar Weed Trimmer. consumer be aware of Home Depot Return Policy on Gas Powered Equipment!

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Update by NO CARE Home Depot Canton, Ga
Nov 25, 2013 10:07 am EST

The weed Trimmer is still Brand new used one time it will not stay running I just wanted to exchange it for one that works.
Yes I am confused why they will not accept the exchange. I guess it is the store managers at that location they are Matt and Eric they are very hard to deal with they even tell The Home Depot Customer Relations what to do.

Update by NO CARE Home Depot Canton, Ga
Nov 25, 2013 9:59 am EST

I bet if they had a issue with something they purchased it would have been a different story.
Home Depot in Canton Georgia stay away they have very poor Customer Service. Instead of having 20 People ask you every time you walk into the Store can I help you why not really help someone instead of just saying it over and over. It does get old after a while.

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snifflesnake
Stockton, US
Dec 09, 2013 3:15 pm EST

Let me guess, you didn't have a receipt and paid cash? Gas powered equipment must have a receipt AND be returned within 30 days. Otherwise you can have it repaired which may or may not be at your expense depending on two factors: have a receipt to prove purchase date and that you didn't misuse it. All of this same information is on Home Depot's posted return policy including a small blurb on your receipt. Can your further elaborate on these issues?

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blame the parents here
dfd, CA
Nov 25, 2013 12:24 pm EST

"Why did they refuse to replace it? Did you violate the terms of the warranty in some way? If so, how? "

looks like the OP "forgot" to add that part in this review.

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Home Depot customers service

I'd brought a replaced bulb for my desk lamp that I always did every 3 months. However, I took 1 in a hurry lunch-break & paid as previously & found that bulb in the box isn't the right 1to fit my lamp. Then I let my mom to exchange the right one w/receipt & within 10 days, but the customers service didn't believed that's their product & said no exchange for this reason. We don't mind to pay for products we used to, but I really brought from that store with receipt paid & the box package & bulbs that's able to find in that Store. Mom paid the new one finally for I really need that! Why they said no? They said that the right bulb should be in the right box & they don't believe the wrong bulb go into the other box package. Does any one had this experiences? I felt very upset for our new house will need a lot of appliances & maintenance products in Nov. "Mom say never go Homedepot in the rest of life! The lady with bad temper in Customers Service" Then, we should go to Canadian Tire / Bestbuy... Any advice?

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JoeKay
, US
Sep 12, 2013 4:37 pm EDT

Stay out of Best Buy (crooks). Buy the stuff at Lowes. Maybe Canadian Tire, but not Best Buy.

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kadusa25
, US
Sep 11, 2013 7:18 pm EDT

Summer. I agree that Marvin`s posting is cool, last friday I got audi since I been bringin in $5868 this-past/month and more than ten thousand this past month. with-out any question its the easiest-work Ive had. I started this 7-months ago and immediately made more than $87... per-hr. I use this web-site, http://www.mac22.com

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Home Depot store manager

I'm a customer at Home "Depot and I was passing one of their employees and store manager talking and witnessed their manager Rhonda Worley being very rude to her employee about the way she talks, since the time of service I've came to this Home Depot this employee has never been rude to me nore have I questioned her choice of vocabulary.I'm sending this conplaint because I beleive no matter how superior an indivdule think they are I beleive its disrespectful for a Manager who has her face up in the store everywhere to be so rude to her employees.After hearing this and witnessing the insodent I waited for the employee to return to the floor to see if everything was ok, and after doing so I left this Home Depot to go to another home depot to further my business.

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Home Depot home depot employees convicted felons!

I was shopping at the home depot and noticed someone who looked very familiar.
I look a little closer and its none other than Genesi m ledesma!
Apparently he is a "met" team supervisor after he was convicted of money laundering, fraud, theft and drug trafficing!
How do i know this?
Because he stole money from my fathers company for the last 3 years!
I am shocked that a store with such a reputable name like the home depot has convicted felons working for them as their management team!
Do they not run backround checks?
What did they think he was on vacation for 2 months?
Im am disgusted and i will never shop again at the home depot for allowing animals like this to work for them!

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Mismatch Batchmunch
Roseburg, US
Mar 23, 2015 2:00 am EDT
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All humans are animals, Complaint-ant. That is where you lost me; the unmistakable moment you couldn't resist dehumanizing another person to fully embrace your strong feelings. I agree, sympathize, or identify with much of what you said. But that animals remark was unnecessary and reminded us of your powerful bias, which is very understandable, but also risks turning you into the same thought pattern that fuels some criminal behaviors, believe it or not.

And the next commenter goes a step further, then, comparing theft/ fraud type charges to sex predators in a manner that mostly seems to do nothing but equate them. Next, that same person accuses the next replier, JuliePooh51265 --who pointed out that the felon seemed to have served his time, & presumably therefore one of the most factual things posted yet -- of being some sort of dangerous criminal sympathizer. That kind of unfocused blame-mongering is dangerous, particularly in a time when prison-for-profit is at an all-time high, and more Americans than ever have seen someone they care about become a part of the USA's prison-industrial complex. Or more importantly, you just called someone criminal for not agreeing with you. Remind me to never support your bid for public office.

To that shameful accuser, how are you different, I wonder, with your reckless words towards so many people you've never met? How does your lashing out help those who are struggling to redeem themselves amidst a system & country rife with mental health issues that no one seems to prioritize or figure out how to spend money on? I do not know how I can keep up an attitude like yours any longer against those who've wronged me, and live my life without premature illness.

I may be blessed enough to not have been to prison, but I know an ignorant person when I see one, for I have taken the discomfort to work towards knowledge of that which I do not understand. It is a lifelong effort. I'd wonder how long you'd last on the street, let alone in prison, if people knew that you consider any felon equivalent to a sex offender? That remark truly shows you've no interest in learning anything about deeper about how we make prison work best, or anyone who might be redeemable. You are more interested in stroking your anger and blaming than seeking solutions to a growing national crisis.

Dmendoza, you didn't even bother to clarify what the felon's sentence was (you said, "... vacation for 2 months?", so did he get white-collar sentence, or what?) What is the problem here, the sentencing guidelines, or the judge, or the deep pockets of the defendant? Or that your father was unable to get sufficient recompense for the money stolen from him/ his business? You cast too wide an angry net with your lashing-out, and you provide too few details. I suggest you work on that, whoever you are, or imho, you have outstanding potential to be misunderstood. It'd be a shame for you to only attract angry people to your post.

And to the person who jumped to defend the complaint-ant and turn this into a character attacking session, we have no doubts about what kind of person you are now. You told us very plainly, whiteboysteve. Sure, you're a law-abiding citizen like me, but I feel confident about entering a reality TV series competition with you, called "See Who Survives Longer In Prison". We're both probably ****ed, but the winning money is on me.

I don't want "bad guys" to get out of jail if they're gonna still be bad. But enough is enough, y'all are just starting to sound less like victims, and more like zealots. Learn about the system before you go blathering around aimlessly, even if it's "only on internet comment boards". And if you want the support of the rest of us, at least edit your posts next time.

Sincerely,
A Concerned, Law-Abiding Citizen

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tonybarrero
Bronx, US
Mar 23, 2015 12:29 am EDT

http://potomaclocal.com/2015/01/23/new-york-men-face-drug-distribution-charges-prince-william/

Need anymore proof?

JuliePooh51265
JuliePooh51265
Lancaster, US
Aug 26, 2013 9:12 am EDT

Actually, the 2 situations are completely different. While I agree, it would be foolish to hire someone to handle the money who has been convicted of money laundering, it's certainly not illegal to do so. When a convicted sexual predator (of children) is released from jail/prison, it is illegal for that person to have contact of any kind with children, even their own. So, you are talking apples and oranges here. The OP is upset because this person stole from his family and he knows him personally. The average Joe isn't going to know a workers background when they go shopping.

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whiteboysteve
Nyack, US
Aug 25, 2013 12:29 pm EDT

I took the liberty to google the guy he said and its true!
Amazing what one can find on the net these days. As far as the last comment goes, you sound to me like a fellow criminal defending man.

If it was my company i know i surely would not hire someone who was convicted for money laundering.
Im not even sure what that exactly is but it sounds pretty bad.
As far as the other offenses, i was asked to pay for a backround check so i have no idea what they can be.
The last person here posted that the original poster should shop somewhere else lmao!
Im sorry but we the "customers" are the ones moving the economy and we shouldnt have to go somewhere else because where we choose to shop happens to have people that
society has already "marked" as unfit for whatever reason.
For example, if he was convicted for a sexual offense towards minors and his job was to watch your child, would you be comfortable allowing him to do so?
I think the same applies here, the op said the guy was a manager so obviously he would somehow be handling his money.
And this applies even more if his title involves company payroll in any way.
Just my two cents.
Have a great day everyone.

JuliePooh51265
JuliePooh51265
Lancaster, US
Aug 20, 2013 9:34 am EDT

The man obviously served his sentence (whether you agree with the length or not) and now has the right to make a living. It's not up to you to decide what he is qualified to do. That is up to his potential employers to decide. If they want to take a chance on him, that's their decision. IF you don't like it, I'm sure there are plenty of other places for you to shop.

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speedyjoe
Jersey City, US
Aug 19, 2013 5:35 pm EDT

I agree!
With today's workforce being so demanding and with such a high unemployment rate, i can't understand why a big name like home depot would keep someone (as management none the less) who was convicted for a crime involving money.
They should look a little closer at their staff and realize that they are putting themselves at risk keeping someone like that on their payroll.
How Mr Ledesma still has a job at this point just proves to me that big companies like home depot, leows, walmart etc don't care who works for them as long as they just show up for their minimum pay jobs!
I'm sorry you had to ecounter him after what happened to your father, and i'm sure after this comes to their attention they will actually do something about it!

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Home Depot lawsuit filed against veteran.

Long story short, I worked for Tool Rental in Home Depot. I had been there for almost 2 years and received customer praises on a regular basis. I worked extra hours when they needed me to, and I provided exceptional customer service. We had about 15 carpet cleaners. Half of them got rented, the other half use to collect dust. Some employees would use them without telling anyone, then bring them back. I needed to use one for my college graduation, so I legitimately created a contract with my credit card. I had it for two weeks, but only used it for a day. I told my manager that I had it and that I was bringing it back the next day. He acknowledged it. When I brought it back, I charged myself the minimum charge($20) for a carpet cleaner that would have just sat on the shelf. (They got mad that I discounted myself a rental for using it for only a day, even though we discounted customers at over $300 on a normal basis).Next thing I know, Corporate fired me, claiming that I cost them the opportunity to rent it to the customer, THEN, after they fired me, they sued me for $585 to pay for the legal costs of charging me $200 that a 'customer' could have paid for, for the potential rental. When I went to the store managers for help, they just shrugged and said it was out of their power. I have never been treated with such disrespect after being a well respected and liked employee in the store. I have the legal paperwork for proof. [protected]@hotmail.com

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Home Depot 11 ft. dia. solar-powered patio umbrella

We bought a Hampton Bay cantilever umbrellas from HD. The umbrellas was made poorly, the metal handle enclosure broke (7 days after the warranty ran out). By the way, this is a metal fatigue issue. I called, the only choice I had was to buy a new unit, the company is aware of the issue, there are 44 complaints I have found on the matter and they do not offer a replacement part. I was absolutely told the warranty was out and I could buy a new umbrella. The only solution they offered was a small discount if I bought factory direct but I would have to pay $75 shipping and handling that resulted in the umbrella costing more if bought from the factory. I tried repeatedly to explain this is a design issue, it is dangerous and my child could have been hurt if she had been near the umbrella when it collapsed and the cantilever pole is more than heavy enough to break an arm of a child and with a sharp metal edge due to the break, it could easily cut off fingers considering the fact there was 40 pounds of weight slamming to the ground (the metal part that broke is the lower attachment point of the cantilever pole). I was told they were aware of the problem, but it was not possible to fix and if I wanted a replacement they would ship it as soon as they recieved payment.

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Kris D.
, US
Jun 08, 2017 9:08 am EDT

I had my exact same umbrella less than a year. 10 mph wind and a rib broke. They do NOT offer replacement ribs. New Umbrella top costs $120.00 and another $80.00 for shipping. Hampton Bay will never see another purchase from me. NOT HAPPY!

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Eagles01
, US
Jun 05, 2016 12:05 pm EDT

I had the same issue with this same umbrella. Not worth the money I paid for it. Only used it over a year, again right after the warranty expired. Don't buy, a waste of your money.

Home Depot Customer Reviews Overview

Home Depot is a leading home improvement retailer that offers a wide range of products and services to customers across the United States. With over 2,200 stores and a robust online presence, Home Depot has become a go-to destination for homeowners and contractors alike.

The company has received overwhelmingly positive reviews from customers, with many praising the quality of its products, the helpfulness of its staff, and the convenience of its online shopping experience. Customers have also noted the competitive pricing and frequent sales and promotions offered by Home Depot.

In addition to its retail offerings, Home Depot has also received high marks for its installation services, which include everything from flooring and countertops to windows and doors. Customers have praised the professionalism and expertise of Home Depot's installation teams, as well as the quality of the finished product.

Overall, Home Depot is a trusted and reliable source for all of your home improvement needs. Whether you're looking to tackle a DIY project or hire a professional, Home Depot has the products, services, and expertise to help you get the job done right.

Home Depot In-depth Review

Product Selection:

The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.

Quality of Products:

The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.

Availability of Brands:

Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.

Pricing:

Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.

Price Match Guarantee:

Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.

Discounts and Promotions:

Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.

Customer Service:

The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.

Responsiveness:

Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.

Assistance with Product Selection:

The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.

Online Shopping Experience:

The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.

Product Descriptions and Images:

Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.

Checkout Process:

The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.

In-Store Experience:

The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.

Availability of Products:

Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.

Assistance from Staff:

The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.

Delivery Options:

Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.

Timeliness of Delivery:

Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.

Packaging and Condition of Products:

Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.

Return Policy:

Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.

Ease of Returns:

Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.

Refund Process:

Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.

Local Community Involvement:

Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.

Environmental Initiatives:

Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.

Philanthropic Efforts:

Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.

Overall Experience:

Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.

Likelihood to Recommend:

I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.

Value for Money:

Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".

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