Home Depot
reviews and complaints

The Canadian Website is Not working. I tried to shop for Plastic Storage Bins and it wouldn't let me past the first of four pages of product. Neither of the 2 different Customer Contact links would respond to my efforts to connect me.

The US Home Depot site worked fine for me and so did both the US and Canadian Lowes sites so it is not my IPad as I am a retired IT Technician and know what I am doing.

Ralph Hooper
[protected]@gmail.com

I got on line to view shower Candy's found one I liked said had 7 of them at wakeforest location . Got to store had that Ile closed wait couple hrs went back Ile was open but didn't have the candy they said they had ! Flue mad left store after I complained to one of the workers that was twice they didn't have item I was looking for .that they said online they had LIE ! OK came home got on line order the shower candy . ! Ok two weeks I received it loved it ! The next day I received another on . At their missstake . So I sent it rt back by UPS man never even took it in the house . Charged me 55.21 twice . I called about it won't return my money not all of it gave me 50.00 back on my credit card why do people have to pay for home Depot mistakes . I will not be ripped off cause some dumass made a mistake . & I pay for it nope I refuse to ever shop at home Depot again . Rip off their customer s .
Wakeforest NC

Back in November of 2019, I purchased flooring material for my basement. The product I bought was called Life Proof, a luxury vinyl plank. Before the purchase I asked the sales person (Lela) if I could use my own 3rd party installers and not lose any warranties. I was told that I could but if there was an installation problem, Home Depot would not stand behind someone else's work. Because of this warning I let Home Depot provide their contracted people to be completely insured starting with the installation.

A company called Romanoff Renovations (contracted by Home Depot) installed the floor in my basement on December 6, 2019. When the two installers were finishing for the day, I noticed some less than acceptable work around a door frame. When I questioned the workers about this they then tried to resolve this issue but it was not something they could redo. After a complete inspection on my part, I realized that they had botched up more than just that one area (see pictures).

The next day I went into Home Depot, and all those who saw my pictures of this finished product agreed that the installers were at fault with their work.

Days later, and on two different occasions two different men came out from Romanoff, to inspect the work. Both were in agreement that the Romanoff, installers botched up the work.

Roger, the first inspector told me he would see that proper repairs would be made and that a fellow whose name is Christian, would put my house back together again. When Christian (an independent contractor with Romanoff) came out, besides telling me that the Romanoff installers were more than likely at fault, he also informed that the door frames in question all needed to be replaced. He assured me that he would treat my home, and perform his work as if it was his own property. But, for mysterious reasons, Home Depot, does not want to use this contracted employee of Romanoff !

I am now starting with month 3 of only lip service and delays from Home Depot, with only promises to restore my home back to it's original state and to my satisfaction, but this has not even been even close to getting started. And, since Romanoff's work, Home depot has gone thru two other companies to restore my basement, but again for unknown reasons they (Home Depot) has shifted gears and changed out companies to start and complete the work.

I have kept notes of all interactions with all parties involved. From Home Depot to the three other companies, so far, who have been involved. My next step will be with posting my experiences on every Social Media Sight, and seeking help from experienced Attorneys.

Dominic A. Palermo

I recently purchased a washer and dryer through Home Depot online and had scheduled delivery in St. Petersburg, Florida on Thursday January 30th. This purchase was a wedding gift for a wedding taking place on February 1st. On the day of the 30th I was informed that all entityies involved were aware that the delivery was scheduled for that day, however the items had not made it onto the delivery truck and earliest rescheduled delivery would now be February 6th. I said that was unsatifactory as the wedding was on the 1st and I would be leving town on the 3rd. Then I was told I could go to warehouse and pick it up myself. Again unsatisfactory as I did not have a truck. After fruitless attempts over the phone to resolve I went to a local store so I could speak to someone face to face. That person got on phone and finally someone agreed it could be delivered on the 1st. I said it must be morning as the wedding was in the afternoon, and I was told they could not yet tell me time of day until later on the 31st. Finally I was told delivery would be between 9:30 a.m. & 1 p.m. on the 1st. In the end it worked out. But what I was appalled by the most was how no one from Home Depot seemed to care to address the fact that the entire oversight or lack of timeliness or what ever led to the order not being on the truck was entirely the fault of Home Depot, and yet no effort was put forth to make the situation right. It should never require a customer becoming outraged and incensed for any company to offer to fix that company's mistake. The manner in which this entire episode was treated leaves me for one as an unlikely future customer of Home Depot. At the very least you can be sure I will certainly shop elsewhere first from here on out.

Co: Home Depot.com
Delivery Company: RAS
Order#: W848858822
Items : LG Front Loader Washer/LG Pedestal Washer

Jan 21, 2020: Ordered an LG Front Loader Washer and an LG Pedestal Washer. Home Depot Online status showed a delivery date of Jan 25. This was about the same date the in-store purchase would have been had I not decided to purchase it online instead.
Jan 25: No delivery
Next date that popped up was Wed, Jan 29. I contacted customer service. They indicated there were 2 different delivery dates set up - one on Wed, and one on Thurs. He fixed the error, and set the next delivery date to Friday, Jan 31. The night before I got a call with the delivery window; 2-6 pm.
Jan 31: I leave work and wait at home until 5:30pm. Then I call customer service. They said the delivery company had called me early that morning saying the LG pedestal washer component of the LG twin washer system was damaged and there would be no delivery. But they called the wrong number! Note that I had provided my correct number at the time of the order. And, the person called the correct number the night before to give me the delivery window. I lost 4 hours of my work day to be home. Customer service 'corrects' my phone number and gives me a new date - Feb 4 - when LG can provide an undamaged version of their pedestal washer. During this call, I was put on hold for long periods of time.
Feb 3: I call the night before, they said they have no record of a delivery window for Feb 4. I was put on hold for long periods of time while they checked. They said call us in the morning.
Feb 4: After calling and being put on hold for long periods of time, a new delivery date is set. Feb 7 when I will get the LG washer and a replacement LG pedestal washer.
Feb 7: I have a window of 1:30 to 5:30. I leave work, again. I arrive home at 1:20. Phone in hand, not more than 18 feet from my front door with a window, watching and waiting. I get a phone call at about 1:50. The delivery company asks me to go outside and look for the delivery truck. He said the driver called me and I wasn't home. And they were at my home. I said no one is at my home, and no one has called me except you (a person at the delivery company). He patches me thru to the driver, thinking the driver needed directions. The driver had called the wrong number - again. The driver said to me 'I'll get back to you'. I wait about 40 min and called Home Depot - going thru the menus and being put on hold while Home Depot labors to contact the delivery company. They said he will be there soon.
Feb 7: Sometime before 3:30pm, driver arrives. He informs me the pedestal washer is damaged! I told him, the delivery was cancelled last week because it was damaged, and this is supposed to be the replacement.
I asked him to hook up the main washer of the twin washer system.
After he left, I called Home Depot again, this time to ask why did I get a delivery of a damaged washer - that was supposed to be replaced. They said they will contact LG and give me a new delivery date.
Feb 14 (still to come): I will have to leave work again to get the rest of my LG Twin washer system (that I regret purchasing now).

I have never had such a frustrating experience with an appliance delivery. Apparently, there was little clear communication between Home Depot and the delivery company.
Home Depot has no problem giving you multiple delivery dates and making you call over and over again.
Home Depot online is a 'different' company than Home Depot the store, I was told. So the only option you have is to call, over and over again, talking to multiple people and being put on hold until it adds up to hours of your life on the phone and days of missed work! (The menu options to get them are 2, 2, 2, then 5!)

The store and the online app lead you to believe you will have your items delivered in a matter of days. But it is actually a matter of weeks.

I will never order from Home Depot online again. It cost me hours of missed work and hours of being on the phone trying to get my order delivered.

A simple thing like getting a phone number right would have saved me so much time! I called Home Depot just before the delivery on Feb. 7 to make sure they had my phone number right, they insisted they did.

My co-workers are amused. The big question today, Feb. 7, 2020, was 'Do you have a washer yet?'

I am amazed that Home Depot can just say 'We will schedule another delivery date' . I was patient, until today, Feb 7th. At that statement, I was done! I mean, throw in a coupon or a discount or some offering to express some regret for the incompetence, inconvenience, and deception of the whole thing. Yes, deception. Another complaint against Home Depot on this site used that word, and I agree. It is a deception to lead customers to believe they will get a delivery in less than a week.

My new dryer will not be from a Home Depot store or Home Depot online.
It would be hazardous to my health and my job to do so.

I would like to say that the Home Depot customer service people from the online organization - the ones I contacted over this 3 week period - have been very nice. There is no complaint with them. At the end of each call, I rated them highly. They are governed by deficient company processes.
But even as nice as they were, I could not let just politely resolve it this time. The matter has to be elevated.

This complaint took more of my time to write. Hopefully it will help someone make a better choice than I did.

I do agree with the feedback I am getting about posting this Home Depot complaint to a broader online audience.

On January 28, 2020, I looked on the Home Depot online website to see if they had a product I was interested in purchasing. I found the product, looked at the pricing and checked availability for stores closest to me. I live in Big Bear City, Ca, 92314, so there are no 'close' stores as all are over 45 minutes away. I found the product available at the Redlands store so decided to drive there to get it. I arrived at the store, went to the carpet section where the artificial turf is located, and was immediately met by a good employee who retrieved the product, measured the amount I wanted, cut, rolled, and wrapped it up for me to take to the cashier. At the cashiers desk, the item was wrung up and immediately I noticed the price was 50% more than what I had estimated. I looked at the pricing and rather than charging the price I had seen on the internet, the price was 50% more due to them charging by linear foot on a 6 foot wide roll rather than the per yard price the internet displayed. I told her that was not the price I saw on the internet and she said that was the price it rang up as, so she called for a manager. The manager arrived, asked what the problem was and I explained to her that I had looked up this product 2 hours earlier online and the price was different in the store. She explained that they do not price match with their internet prices in the store. As my purchase was kind of large (I expected 400 dollars, not 600 dollars) I asked her how I would go about getting the internet price. She said I would have to order it online and then pick it up at the store. I said that would be fine. Then she stated I would have to wait at least 2 hours after my order to pick it up. No problem, I will pick it up the next day. I went to the Home Depot online site the next morning to make my order, but after many views, I found there was no way to order the product online and there were several statements that said product was only available in stores. There was a contact number to call to get an estimate down for the amount of material to be ordered. I called that number and was told that the flooring estimators did not do estimates or installs for artificial turf or any outside products and that I would have to contact the store to make the purchase. I then called Home Depots customer service number and spoke with Fallon. I told what I was trying to order and that I had hit a dead end through the website. She then asked for the internet item number and I gave it to her. She went through the site, confirmed that I could not order it online, told me I needed to contact the estimator who I said I had already spoken to and explained that they did not do that for this product. She checked that information and confirmed I was correct. She said I would have to go to the store and purchase the material at the store. I explained I had tried to do that the day before and was given a price that was 50% more than what was advertised online. She then said the store should price match the online price if the SKU numbers were the same. She said I should screen capture the online price and take it to the store with me. I printed the entire product description, pricing, etc to take to the store. I went to the store to purchase the material, I confirmed that the item had the same SKU, then went to customer service to confirm the price would match the internet. The initial customer service person said they could not help me, so they contacted another person who I assume was higher in the food chain to take care of me. This woman simply looked up the Store SKU number and told me the price was the price. I told her I had spoken to the online services people and they had assured me that the store would match the online price since the SKU was the same and the product could not be ordered online, but specifically says under the price 'In Store Only'. She then called for someone else to come speak with me. The next person was an assistant manager who came to the customer service desk. While he spoke to the woman who had been helping me, I called the online service people again to see if they would talk to the store. The woman who answered was named Ashley and she said she would look into the issue. Ashley then told me, first, that the price listed online was a misprint, but when I pointed out that the price appeared in 4 different places in 2 different forms, per square yard and per square foot and they all equaled the same price, she then said that the online product was just for browsing and was not suppose to represent products and prices at the stores. When I told i felt that was false advertising, she stated she was going to talk to someone else about this and hung up on me. I called back, this time a male answered, don't remember his name, but he said the stores could charge whatever prices they wanted because they were individually managed and pricing on the internet was not matched in the stores. And that was that. The assistant manager walked away without ever talking to me. I then went back to the carpet section where my wife was waiting and told her they would not price match their own internet price. At that point, the assistant manager was walking by and she said, 'Excuse me, my husband just told me you won't honor your advertised internet price.' The assistant manager said 'That's right.' and my wife said 'I am going to yelp this..' to which he said 'You do whatever you think you need to do.' turned and walked away. I guess I should have known this is how this would go down since I read the reviews after and saw where others had to fight this same battle to get the pricing advertised by Home Depot for this product. I wonder how many others assumed Home Depot was honest and would not bait and switch product pricing on customers?

I reserved and paid for two masks at the Home Depot this morning but an hour and a half after I paid for my order, the store called me and told me that they don't have any masks left despite the fact that I had paid for the masks already online. They said that they were willing to pay compensation for the masks we had paid for online. What is the point of having an online system to reserve items if you do not get the item that you paid for? The store is basically lying to their consumers through their online ordering system! I went to the store to ask why this happened but the store manager refused to take any responsibility for not having the item that was ordered online. He merely said that it is the online system's fault that the order went through and that we should call online support. He offered to notify me when the next batch of masks would come in, but when I asked repeatedly to talk to his supervisor and for the complaint line, he rudely ignored my requests and called the cops. This is the first time I have seen a store call the cops on a customer when the store is obviously at fault. I did not do anything that was threatening to his or the store employee's safety but he decided to call the cops because he didn't want to answer my question. There is no way I am ever ordering anything online from Home depot or buying anything from this store! AVOID AT ALL COSTS unless you want to talk to the police when you go into the store to voice a complaint.