The complaint has been investigated and
resolved to the customer's satisfactionResolved The Freedom Blanket — Blankets never arrived!
resolved to the customer's satisfaction
The Freedom Blanket assured Christmas delivery for orders placed before December 16. I ordered two on December 9. On December 17, I received an email stating they were on the way.
They never arrived.
The DHL tracking information never changed--it stated they would arrive by December 21, but it was never updated to show progress. On the 23rd I called DHL and found out the company had entered the shipping information but never sent the package.
I emailed and called the company and never got any response. Finally I spoke to an online customer service rep who told me they were overwhelmed by their holiday orders.
They should have called or emailed to let me know--instead, I kept hoping my gifts would arrive. The customer service girl just acted like it was no big deal: "your order is set to ship this week." I don't think so. Even after that chat, I have not received any kind of confirmation that my order has been canceled. The site is now offering free shipping for orders that are placed before Dec. 31--DON'T DO IT!