The Foschini Group
reviews and complaints

My reference number is *[protected]*
My account was handed over to Fourie and Associates, On 20 May 2021 I made a cash payment of my settlement amount of N$ 24 00.00
They emailed me a settlement letter without proof of cash payment receipts.

I wasn't happy with the letter hence letter sounds as if I did bank transaction payment. I called and Emailed them several times to provide me with cash receipts which they failed to do and made an excuse of they don't give cash receipts when settlement payment is made.

I tried calling again to speak to their supervisor but receptionist and the guy who took cash payment and emailed me the settlement letter keeps avoiding me to talk to supervisor or get my cash payment receipts

For cash payment I need the cash payment receipt and the letter should also be change and state that I made a cash payment and to reflect on the letter with reference number.

Please can you look into this and advise. Since money is involved and to avoid money fraud.

Regards

If someone does not phone me asap I'll take my matter further and it will lead to legal action

I'm writing to you to express my absolute dissatisfaction ONCE AGAIN with regards to how you handle your online sneaker releases. You are not clear and concise when providing the release information on your social media pages. The Grade School Michigan Nike Dunk, advertised on your website to be launched on 16 April 2021 - it is now 17 April 2021, 08:24am and still nothing on your website?

You claim to be having "website issues" (which seem to occur every time there's a launch) but instead of updating it on your Instagram story, for everybody to see, you instead give this poor automated response to everyone in the comments section. There has been no update from you regarding this. You instead carry on posting about Puma sneakers and whatnot, instead of providing your LOYAL customers with an update or timeframe as to when you might be releasing this sneaker online.

This is not the first time you've let many cultured sneakerheads down, I now understand why people would prefer to wake up at ungodly hours of the morning to stand in a Shelf Life or Jack Lemkus line for just a CHANCE at being lucky enough to buy the sneaker they want.

Your lack of communication and updates regarding such high heat is appalling, whoever runs your social media pages needs to rethink how you reassure your customers when it comes to these technical difficulties you're always having.

Don't even get me started on the STORE STOCK, on your Instagram page you advertise ARCHIVE SHORT MARKET STREET for CPT and SANDTON for JHB stock, however, ARCHIVE CANAL WALK is the one who receives the stock with no mention of that on your Instagram page? Please explain? Yet I'm all the way in Short Market waiting for over an hour to see if they're getting the stock. There are boxes of stock in-store, manager opens them and none of them are the Dunks. While over in Archive Canal Walk, they've sold out - with absolutely no mention that they were getting stock in the first place. I had a very polite manager from Canal Walk who informed me they had stock but as it is ‘first come, first serve' - I was getting ready to be at Canal Walk within 5 minutes before he informed me he'd just sold his last pair.

These sneakers were supposed to be for a birthday present and you've let me down. Mind you, this isn't the first time. I will keep me eyes open for hopeful updates on your social media pages for the stock to drop at the supposed advertised stores.

a wedding ring at Sterns waterfall mall worth R80k (S solitaires 18ct white gold with 1.00.10 ctc diamond) on the 25th March 2019. Only started to wear the ring on the 23rd September when I got married. Stopped wearing the ring mid February 2020 because it could not fit anymore as I was pregnant. Took the ring in for enlargement end September amd received it back in October 2020. About a month or month and a half later the ring broke off underneath amd i stopped wearing it. Took it in at the store where I bought it and I've been taking it for all the repairs January 2021.

I refused to pay for the damage to the ring, the amount of money I paid for the Forever ring was a lot. I thought that the quality was good enough for it to last much longer than 2 years not forgetting that i only wore it for about 6 months.

Now the store tells me that they can't do anything. That i must pay for the damage which is now the broken band and the cracked diamomd. What is the point of buying a pricey ring?

My ring has a piece underneath where it broke off that does not look like the rest of the ring. I asked the manager about it but he avoids my question. I requested that it must go for quality check, according to him it went for quality check but i still did not recieve any feedback.

This is so frustrating!
Rebaone [protected]

I purchased a cellphone on the 20th of October 2020 at exact Durban (workshop branch) start of December the phone was only half charging, 11 December 2020 I returned the phone for repairs and got a ref no rlr083433 and was told to wait 3weeks and I waited for 4weeks

I received a call to come collect the phone as it was ready and fixed on the 11th of January 2021 and I picked it up later the same day, to my surprise when I charged my phone it was still charging up to 50% only, the next day I called the store and they want to take away my phone another 4weeks and I can't afford not to have a phone a month again

On Sunday, 01 november 2020, my son and I went to the American Swiss in Mokopane Mall, as we entered the the shop a lady walked away from the door to speak to a gentleman who was busy helping another customer. She then vanished to the back. My son and I sanitized ourselves and started browsing.

After about 4 minutes we just stood still waiting to be help.
The same lady, who I assume is Dineo, according to the till slip, then appeared from the back and again engaged the gentleman at the till.

After another good minute, this lady (Dineo) shouts from the front it she can help us (we were standing viewing the men rings, 1st display at front door.

We then indicate that we want a ring.
She comes over and insists on sanitizing us, we explain that we already did and been in the store for a good 5 minutes already. She rudely says that she did not see us sanitizing. Note that I was addressing her in English, while she engaged us Sepedi. I not for my son who knows Setswana well we would not hear her.

We immediately address her attitude. And go on to say that this is the first time we treated like this in an American Swiss store.
Where we are: not greeted, shouted at from the tills and be treated so rudely.

The lady (Dineo) said that that's how they work in American Swiss!

The rudeness is unbecoming. I ask for a follow up on this.

Melvin Palmer
email: [protected]@gmail.com
Cell: [protected]

I placed an order on the 6th of September 2020, paid for it by EFT-ozzy. Today I received an email saying my order has been cancelled due to payment not received, I really need those items I ordered them in time while there was stock. Please advise on when can I expect my delivery.

Good Day
To whom it may concern
I send this email for the third time now, asking for my monthly foschini statement. I received your last statement last year in August 2019.
Im not going to pay FOSCHINI any thing more till I get my statement from you. On both my accounts. I accept that I don't owe you anything that's why I do not receive any statements from you after several requests.

On the 15 November 2019, I closed my account with Foschini but I have been receicing threatening calls, SMSes and Emails to come and pay for the account that I closed.
I called and emailed the customer service, and they promised to sort it out but still I am still getting those communication. Its really frustating and irritating at the same.

Kind regards
T.Tokwana

I went to foshini store at Carnival mall. There was a price tag on the skinny pants of R199 each. The lady told me the price is incorrect and that it is R299 and she doesn't know who put it there. Should you not pay the price you see. She did not even apologize. She just told me no I don't know who put it there but it's wrong. They very unprofessional.

Good day

My name is Levinia Araes (Huises), reference no: [protected]. The reference for Fourie & Associates is 3919815-1. Contact number +26161222277.

I have been handed over to Fourie & Associates in Namibia. I however made arrangements to settle my account via debit order. I settled the account and received the final payment letter on 05/12/2019.

I applied for vehicle financing, but listed on ITC which reflects my account is overdue for 150 days, which is 2018-2019 for two years. How is it the case since I am paying monthly for the account.

Can Foschini provide me with the detailed statement of payments received. Kindly also rectify the ITC records as I settled the account and not owing any more.

Your prompt response on the matter will be highly appreciated.

Regards
Levinia Araes (+[protected])

My wife had a Sterns account. In 2015, we tried to close the account in Hemmingways Mall in Eats London, but the sales lady informed us that she can't close it at that stage. After that date we ran into some difficulty, where both of us was unemployed. The account was paid up though and we wanted to close it.

Years after, we started receiving threats from sterns for not paying the annual account fees. It is at the stage where we must pay in access of R700! For nothing. Because of a store's incompetence.

Attention: MISS MARILISE HERBST
Balance In Default: R 745.96
Matter Reference: [protected]

My contact number is [protected]

This is from the daily Credit Corporation.

Thank you Sterns for nothing, I will pay this account for no reason other than being hounded by you! As a matter of principal, I am very distraught in paying this as this account should have been closed years ago. I will never again open an account or purchase anything from the Foschini Group!

I applied for a new account online and was required to send through my documents of which I did. I never received any response regards my application. When I phoned them after some days I wad told that my application is declined due to affordability which I fail to understand when checking my credit score and the money I get left with after all my monthly expenses. My main concern though is why do they request for my documents and not provide me with response irrespective whether is approved or declined.

Good day

I am currently unemployed and and phone Foshini group to try and make arrangements to freeze my account for a month or 2 until I can find a job

I was told by customer servers that the only way for them to help me is to extent my credit over more months to reduce my installments

This will not help as I will not receive a salary and will be unable to make payments on my account

I have the account for over 18 years and this is how help me. No help at all

I wanted to inform them before the account went in to arrears

I went to the fix Mamelodi crossing I kept aside a dress as I didn't have enough cash on me, I decided to go and withdraw, only to find out that the Atm of the financial provider that am currently using were offline.
so I went back into the store and ask them to keep the dress aside until the next day..
As promised I returned to the store Only to find out that one of their staff (Annette) sold the dress to her friend and when I asked why she sold the dress, they told me she said that her friend called from Menlyn the previous day and none of the staff recalls receiving a call requesting a keep aside for a customer.
Apparently the dress it was the last one (size 8) in the company and I seriously need the dress for an upcoming event. :- (.
customer loyalty is very important for business and if such behavior and attitude from such employees (Annette) is not attended to, then clearly you wont be reaching your target.
your assistance will be highly appreciated in finding me the dress.

Olga-[protected]
[protected]@gmail.com

I have been receiving calls from Foschini call centers daily regarding an account which does not belong to me. I have stated that i am not the account holder and do not know the person, i requested that my details be removed off the system and the agents said they will do that.

This was not done as i am still being called multiple times throughout the day, i then spoke to a different agent who stated that i need to tell the account holder to change the contact details.. How do i do that if i do not know the account holder? Just how? Foschini get your shhhh together.

Kindly see the request details given. [410928314]RE: [407128229]Fw: [404047964]Fw: [401765265]NB delivery query

A order was placed for a tracksuit. The order was said to be delivered, then following a check up i was told the order was canceled. I asked if the money could kindly be reversed but i was told it was done. Spoke to the card division and asked for the merchant to send details. The email was forwarded to tfg online on 4th of july 2019 sadly no response

I purchased a a bag online at TFG order no P321429446 and R68.00 paid via EFT and R62.00 my account, they cancelled the order without telling me, they said I must place another I did P324931856 I paid R50 I queried and was told I must just pay fine I did, next day I get an SMS that P324931856 has been cancelled and there's a voucher of R100, I decided to phone to confirm and the lady just Said yes it's cancelled but I can place the order again, because I loved the bag so much I tried and used the voucher and the difference of R30 I paid via EFT P325138314 they cancelled this order again and invoiced the one I paid R50 Extra, then I queried my money R68.00 only to be told I'm telling LIES I never paid .I'm so fed up with TFG all the ladies at online services are rude 1 person was polite that was Aghmad