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1.3 841 Reviews

Coca-Cola Complaints Summary

68 Resolved
773 Unresolved
Our verdict: If considering services from Coca-Cola with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Coca-Cola reviews & complaints 841

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1:58 pm EDT

Coca-Cola Coke zero bottle 16.9fl oz.

Purchased 5 six packs in Stop & Shop supermarket 10/26/20. All bottles were undrinkable. Flat or taste bad. Disposed of product and called Coke customer service. Spoke with a "Robert", a real wise [censored]. Refused supervisor and stated cannot replace or refund Product without product inside?!?! Called corporate office at 404-676-2121 on 10/28/20. They took my complaint and stated a supervisor would contact me. Nobody has to date.

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11:20 am EDT

Coca-Cola Equipment repair / replacement

To all other Coke customers, Warning Coke thinks that your a second class citizen If you do not order enough products. We are a small gas station we only need to order Coke once a month. About three months ago our Monster cooler went out. They fixed it but it still wasn't cooling. They then determined it was goanna have to be replaced. They put in for a new cooler I didn't hear from them in a week. When I called to get an update they said we would get the new cooler on October 6th 2020. We never received it So I called them. They told me because we do not order enough volume they can not replace the cooler. So for the last three months we have been breathing in Freon due to a leak we could of died and Coke says they do not care and we can not get another cooler. We currently have the Monsters in a Pepsi cooler. This is not the first time we have gotten the run around from Coke. Bad business.

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8:23 pm EDT
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Coca-Cola Gold peak sweet tea 89 oz size

I have purchased four bottles of Gold Peak sweetened Tea, and all four have fermented product! Two of the bottles remain unopened, and are bulging dangerously from the chemical reactions going on within! I have written Coca Cola (e-mailed) and received two replies stating I will hear from them within 7-10 days, and another reply requesting information which I had already supplied in my first e-mail to them. I am becoming very concerned about the two unopened bottles and the likelihood of their bursting open before Coca Cola can examine the contents. Need response ASAP, please!
Thanks,
~Clyde Pharr

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9:05 pm EDT

Coca-Cola Original taste coke

Hi, this is is Kate from Villanova PA,

I drank a bottle of Coke on the way home from grocery shopping the other day. Temperatures here have been in the 90's for days, and I was dying for a Coke. I made a stop at Wawa solely to get a 20 ouncer. Boy did it hit the spot! When I got home I was still thirsty so I opened a can out of one of the 12 packs of Coke I'd just purchased, poured it over a glass of ice cubes and drank it.

What! Something was terribly wrong! The flavor! Where did it go?… It was like I needed to squeeze a lemon in it or something. It tasted unimaginative, plain, like I'd mixed a spoonful of sugar in dark brown bubbly water.

So I went and looked at the can…there it was…"Original Taste". I thought.. Oh my gosh, is this why I just paid double the money for these two boxes of soda?…. they changed something. At that moment, I was sorry I had them, and thought, I need to make sure not to pick up these "Original Taste" Cokes again.

But, in the two weeks following, "Original Taste" is the only thing I have been able to find in the grocery stores. Now what do I do?

Please, please, please bring back the other recipe. Don't make me buy Pepsi! I am a Coke fan.

Sincerely and respectfully,

Kate

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Billyjack365
Burbank, US
Nov 17, 2022 5:21 pm EST

I was at the market today and purchased a 12 pack of the new " Original taste" coke. I just stopped drinking coffee and wanted to get something with caffeine in it.

I am a coke cola fan from way back, and was looking forward to a fresh can of coke.

But, the first sip i took i knew this was not Coke.

The flavor had been changed and now tastes like an off brand cola.

Lately, alot of brands have been changing their ingredients to create inferior products due to rising costs. But, Now my favorite cola is gone also... Very sad. I will not be purchasing Coke anymore. Goodbye Coca Cola... It was amazing while it lasted. R.I.P.

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FrazierNoSpam
Boulder, US
Aug 22, 2022 5:28 pm EDT
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For sure -- they changed something and it does not taste good.

I've been a Coca-Cola fan for years (I'm actually wearing a Coca-Cola shirt right now!). But I will not purchase Coca-Cola anymore. It has some sort of terrible off taste now that it never had before.

The first time I got this "Original Taste" stuff, I took the case back thinking it was bad. But then found out it all tastes that way now.

Dr Pepper is now my cola of choice. I'm so sad, because Coca-Cola was always my go-to before they changed whatever they changed (and don't want to admit they changed it).

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A
4:53 pm EDT

Coca-Cola Diet caffeine free coke

In the four store I shop at none of the have diet caffine free coke they say they cannot get it from you why is that they have plenty of other coke product but none of the caffine free diet coke not in the bottles or the cans I shop at wallmark ralphs albertsons and vons and ithas not been available for a few weeks now

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1:17 pm EST
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Coca-Cola coca-cola

I bought 2 cases of coca cola at meijers in swartz creek Mi I drank one coca cola and it tasted different. I have been drinking coke for 20 + year so i knew this was not the right taste, i open another can and tasted that one and it was the same taste. I then asked to other people who I know always drink coke to try one and the both said it tasted weird. Im not sure if i got a bad batch but this was very weird. On the case of coke it has these numbers on the outside of the case [protected] aslo has oct0520dta 125883 on the inside it has official code oh646xl4pp6t40 and also has 5504 11/18/19 01:53 ln . I wanted you to be aware of this concern and problem.
This was bought on 3/3/2020 i would like to get a refund for the case I bought or coupons something for my wasted money.

Tammy Liversedge
2307 Utley rd
Flint, MI 48532
[protected]

[protected]@gmail.com

thank you for your time
Tammy

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9:59 pm EST

Coca-Cola single use plastic bottles

You are greedy corporate [censored] and even though I've drank coke for years I won't be ever drinking it again You are pathetic not banning single use plastics. Just because you're rich and enjoying it now. You are so stupid Your children won't have a world because you are choking the oceans with your plastic and waste. People will eventually stop buying your product but probably too late. You will die alone and all the money in the world won't make a tiny bit of difference and whether you believe in an after life or not, you won't know peace. None of you who are rich, spoilt and extremely selfish beings. You do not know humanity you can't or you'd never agree to such a thing. Everyone I know would happily buy coke in a glass bottle and then recycle it or take it back to get some money for it like it used to be in the old days I loved recycling as we got money for it too. SHAME ON YOU WHO MADE THIS DECISION SHAME ON YOU.

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8:33 am EST
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Coca-Cola Truck driver

To whom this may concern, 2/10/2020

My name is Thiennga Vo, this morning I just dropped off my kids at school and waiting at the traffic light in the corner of Minton and Malabar road in palm bay, FL. There's a car in front of me making a turn and a lot of cars line up be hind me. This cocoa cola truck come from no where and cut through the line right in front of me almost hit my car. I honked him but he seems careless about this. I have the picture In the attachmentof the car this happened around 7:50 to 8:00 am he made a left turn into Cumberland. If I don't received a response from anyone higher show that they care about this matter, I will post this on social media.

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2:10 am EST

Coca-Cola andre brown jr/employee

A Coca-Cola Employee by the name of Andre Brown has been sleeping with my 17 year old daughter for 2 years. It has been brought to my attention that he has been having sex in several of the stores he works at in Greene County and Madison GA. My daughter is 17 and he is 45 and sleeping with young white girls while he should be working. It will look very bad for me to press charges against Coca-Cola because of an employee having sex in the bathrooms at stores while working for coca-cola.

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5:35 pm EST
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Coca-Cola Lottery award scam

Looks like it's doing its rounds again. I received an SMS saying my mobile number was drawn and that I won 950 000 GBP and that I should send an email with my name, age and number to getcoke@outlook.com to redeem, which I did. I then received an email from Coca Cola Center Ankara confirming my win and to submit my scanned passport and bank details, as well as physical address details of the bank. The Coca Cola centre email is from Mr. Osman Kazdal, Commercial Excellence Director and the person I should contact at Ziraat Bank is Mr. Metin Ozdemir, Head of Operations on +905363352218 or ziraatbankcenter@financier.com. I then received an email saying I need to pay over lawyer fees to clear 2 documents, an affidavit and an anti terrorism drug certificate. Looked legit until this point. Nothing made sense. That's where my feelers kicked saying this is an elaborate hoax. I'm just making you aware.

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Chandanask
Polonnaruwa, LK
Mar 13, 2021 12:19 am EST
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2021 දිනුම් ඇදීමට අදාල ජග්‍රහකින් සදහා ත්‍යාගය ලබා දීමට අවශ්‍ය විස්තර කොහොමද ඔබේ ආයතනය ලබා ගන්නේ. පැහැදිලි කරන්න.

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M
3:29 am EST

Coca-Cola tasted weird and bottle had metal smell

I bought a single Coca-Cola bottle of 20 FL OZ (1.25 PT) 591 mL and expiration date is MAR2320, LLF09211 that I bought on January 24, 2019 at Food 4 Less Store I work at. I opened the bottle, it had a metal scent, tasted bitter and metal scent was stronger when I drank a bit. I threw it away as I couldn't handle the smell. As this is my favorite drink next to a few others I drink as well and never have I had this problem before.

Thank You

Alberto Alegria

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9:48 pm EST

Coca-Cola can of coke

When I reached into the box to take out a can of coke to place into the fridge the cab exploded everywhere.
It has completely had the bottom explode out! I am not impressed at all and will be posting images as a warning to other consumers. It could of been a child who it exploded on and resulted in cuts etc that would of required medical attention.

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12:59 pm EST

Coca-Cola dasani water

First I would like to compliment your Desani water bottles. I have been helping my Aunt Gayle who lives a 4 hour drive from me; we both live in Texas. Her water tastes bad where she lives. She is 88 years old and has difficulty opening water bottles which require squeezing at the same time as turning the bottle top. She discovered that Desani bottles are stronger than other water bottles and so those are what she buys and drinks because she is able to open them without difficulty.

Here is the problem: theDesani water is only available in huge packages which she cannot lift. The people at Walmart are so kind to carry the huge water package out to her car. However when she gets home she must use a small cart and carry the bottles 4 at a time to her refrigerator.

I've been wondering, could you possible put the Desani bottles in small packages? There are plenty of elderly people who would appreciate smaller packaging. Thank you for your consideration.

By the way, I am currently on hold with Coca Cola number (800) 788-5047 and have been for well over an hour and 45 minutes!

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Karen Pierce Bowles
, US
Feb 19, 2023 1:16 pm EST

I don't like the new bottles that the Disney water is in the are too flimsy and they don't even stand up right they keep falling down and when you open them you squeeze it and it gets all over you the old bottles were good the new ones suck

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Lnstar1410
Cypress, tx, US
Apr 13, 2022 3:22 am EDT

I would like to say that I have been drinking dasani water for at least the past 5 years. Never had a problem with the taste. My comment has to do with the bottle. For the longest I can remember the bottle caps on the bottles were great as they were big and easy to open. But recently in the last few months the bottles have gotten to a plastic flimsy feel as the caps have gotten smaller and harder to open. I have had to squeeze the bottles as I try to twist the cap. I usually spill water on myself. I don't like the smaller caps. Maybe the company thinks they are saving money withe these bottle caps. They need go back to the bigger caps.

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A
6:55 pm EST

Coca-Cola tasted way off

I bought a 12 pk of coca cola cans a week ago (12/30/19) and they tastes TERRIBLE. I buy a 12 k of coca cola a day and this one tasted way off. the sku number is [protected] 4 it says proof of purchase [protected]. Expiration date Aug 17 2020 KHB19132. I live in Westerly Rhode Island and I purchased it at Cumberland Farms on Granite Street. I would appreciate compensation for the product I paid for. Even a gift card for new sodas. you can contact me at my email which is [protected]@gmail.com

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lauritsen
, US
Jan 29, 2020 12:02 pm EST

Why does diet coke continue to put aspartamine in product?

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Mitzi Clack
, US
Jan 12, 2020 1:16 pm EST
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Already done that twice

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Mitzi Clack
, US
Jan 12, 2020 1:15 pm EST
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Poor product quality control. 2 Eight packs bought at Walmart in Columbia SC Harbison store taste terrible

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Mitzi Clack
, US
Jan 12, 2020 1:14 pm EST
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I bought 2 eight packs of 12oz diet cokes from Walmart in Columbia SC and returned one for a refund as it tasted terrible as if the syrup was missing. When I tasted one from the second pack it was terrible also. My e-mail address is mitziclack@sc.rr.com.

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J
5:25 pm EST

Coca-Cola diet coke

I buy a lot of cokes, 12 cans for the last 3 12packs.. I have gotten are tasting bad.. I thought it just me & the my brother had some for when I came to visit.. I gave him one. I even tried to open another 12 pack cokes, & they were the same tasting.. I tried to fix it by adding another coke. It still tasted bad. This is why I would keep opening more.. I had to keep opening, they tasted like coke flavored water.. I buy lots of cokes, when they go on sale.. Out of all the fifteen cases, so far they tast like water, with the coke flavor. I get them when they are 3 for $10.00.

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amber radicioni-franklin
, US
Jan 06, 2020 6:46 pm EST

same thing happened to me!

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5:53 am EST
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Coca-Cola 6 packs of coca cola in plastic bottles

Hello, love my Coca Cola but I purchased four six packs of Coca Cola for my recent Christmas Party and they were all flat when opened. How disappointing when you know the taste of a good soda and you get flat soda and not just one but 24 bottles, I opened every plastic bottles and everyone is flat with no bubbles. I normally purchase these in cans as I think the taste is better from the can but I tried the bottles this time and am very disappointed, I got a bad batch from my local Walmart, I will say this is the first time this has ever happened as I've always loved the taste of a Coca Cola. Would appreciate getting a replacement as I've been a loyal customer for over 35 years, had to do without soda this year but it won't deter me from purchasing again, just weird the entire case was bad. I still have a few of the bottles left but threw most away as the taste was definitely not there, very flat tasting. Appreciate a replacement of these? Thanks for your time.. Laura Spence

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10:17 pm EST
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Coca-Cola lack of taste in 7.5 fl oz cans of diet coke

On December 26th, 2019 we experienced a very unpleasant experience. After enjoying many Diet Cokes over the years, imagine our surprise and disappointment when we tasted no flavor in either of two cans of Diet Coke and were forced to throw the contents away!

Several sets of numbers may assist in determining the batch or date of processing...in a small rectangle next to the bar codes were the following numbers 200343253 8 and 200450783 8. On the bottoms of the cans were stamped MARU215CVB05373NE5(cent sign) and JUL13150VC15573NE5 (cent sign). These cans were purchased in the Atlanta area, possibly at a Publix super market.

Clearly, a quality control issue is at stake and we bring this to your attention in hopes you find the source of this annoying problem and to avoid future incidents.

Thank you for addressing this issue.

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4:18 pm EST
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Coca-Cola dr pepper can not filled up all the way

I bought three cans of Dr Pepper from the deli on my block and two of them were filled up but the third one I opened they day after I bought them. It was less than what was in the other cans. I love Dr.Pepper but I haven't bought any these last couple of days because I wasn't sure if I would end up with a can like the last time. I really love the drink but you guys need to do better, thank you.

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10:40 am EST
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Coca-Cola sodas/tonics

there is nothing good in these sodas/tonics. Very carbonated hard to digest. with global warming, many products coming to the USA from third world countries filled with bacteria, salmonella, listeria, just to name a few. products being recalled by the USFDA. read the labels on these Coca Cola sodas/tonics, nothing good in them, for human consumption. with the water contaminated, polluted all over the world, these products not suitable for human consumption.

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7:58 pm EST

Coca-Cola coke

For the Coca-Cola Company if you have a promo like the code to send it to the Messenger if the customer win a patches and then claim it to SEVEN ELEVEN any branch in Iloilo City, Philippines I try 3 tisme to claim the patches but still they push me through different store and the promo will expire until December 31, 2019. How could you do this to your customer. I'll tell this to all of my friends that your promo is useless and to all those who knows Coca-Cola Promo.

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