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Coca-Cola Customer Service Phone, Email, Contacts

Coca-Cola
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1.3 842 Reviews

How responsive is Coca-Cola's customer service?

68 Resolved
774 Unresolved
Very poor 🤒
We don't know much about how Coca-Cola handles customer complaints outside ComplaintsBoard, but what we see here, on our website, is quite disappointing. We think there might be reasons for the company's actions (like not knowing about the complaints), and we would be happy to see them among customer-focused businesses that easily solve customer problems. But until that happens, we ask reviewers to be cautious when dealing with Coca-Cola and using their services, and to carefully read the experiences of other customers on ComplaintsBoard, because who is warned is armed, you know! 💪
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Coca-Cola reviews and complaints 842

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Newest Coca-Cola reviews and complaints

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J
7:58 pm EST

Coca-Cola coke

For the Coca-Cola Company if you have a promo like the code to send it to the Messenger if the customer win a patches and then claim it to SEVEN ELEVEN any branch in Iloilo City, Philippines I try 3 tisme to claim the patches but still they push me through different store and the promo will expire until December 31, 2019. How could you do this to your customer. I'll tell this to all of my friends that your promo is useless and to all those who knows Coca-Cola Promo.

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L
10:17 pm EST
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Coca-Cola diet coke

I have drank diet coke for the past 25 years im a devoted diet coke person it's diet coke or nothing at all the reason why i'm writing you today is because I would like for you to please bring back the diet coke santa packs again I don't feel it's right to put the santa packs on all of the other coke products and not on the diet coke ones I really love the santa packs I look forward to seeing it every year and nothing it is such a let down I buy 12 to 15 twelve packs every month so could you please bring them back thank you

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L
5:16 pm EST
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Coca-Cola 16.9 oz coke plastic bottles

Lately all my 16.9 oz plastic coke bottles taste flat and have hardly any carbonation bubbles. Although I accidently dropped one on the floor recently it fizzed some but not like before .
Under the cap is 4kkvp4k8v9wtkw
I usually buy my coke products at Firelake Grocery Store on Gordon Cooper Drive in Shawnee, OK
This is not something that just occurred it has been going on with every 16.9 oz bottles that I have purchased the last few months.
I have been buying coke products in 6 packs ( not individual bottles)in cases. I would like a coupon for a free case of 16.9 oz plastic coke bottles.
Why are these cokes taste blaugh and flat?

Linda Bliss, 46606 Hardesty Rd., Shawnee, OK 74801. Email address: [protected]@yahoo.com

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J
6:12 am EST

Coca-Cola employee

There is a coke merchandiser named chris that works for coke stocking products at the kennett Missouri Walmart that I have seen high on meth on several occasions. The first time I didn't think anything of it, however after observing him on several different occasions there was no doubt that he was tweaking and out of his mind. I take my daughter to that store and am very concerned that coke would align themselves with people who do not care what they make the company look like. Please address this issue

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I
10:45 pm EST

Coca-Cola employee

Chris Clendenen, he is a polar bear at the Disney Springs location. Clendenen, has been stealing merchandise in the form of clothes key chains souvenirs and now food. I am afraid to report him without retaliation.

Threats have been made to management and no one is doing a thing as if this is all a joke. He has no respect for staff and constantly goes to his car and smokes marijuana and drinks alcohol in his container. Some of us can clearly smell it but ate too afraid to speak out.

As an employee it is very hard to find someone who will listen I am afraid for my own safety. Which is why I decided to reach out to corporate.

Sincerely,

Concerned and afraid employee.

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Update by Izz
Nov 29, 2019 10:56 pm EST

I have worked with Coca Cola at Disney Springs for some time now and I have never encountered such disgusting disrespect and no care for our store or the team or the guests. I am afraid and concerned because no one is saying anything about Chris Clendenen.

He smokes marijuana in his car and drinks alcohol in his containers. He has been stealing merchandise from clothes key chains scarves food and hides most of the things he takes in the Polar Bear costume then to the back of the cave where he puts them in his bag.

I am scared of retaliation and my car being destroyed or followed please help do something I do t know who else to turn to because management does not care and others smell the marijuana but are too afraid to speak up.

Concerned and afraid.

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C
4:09 pm EST

Coca-Cola empty diet coke cans found in cartons.

Hello:

On occassion I have found a sealed empty Diet Coke can within the 12 pack carton. The one I did hold onto from a few months back has the followind identification information: May0619KEC11281.

Please see if anything can be done to prevent this from happening in the future.
I truly enjoy my Diet Coke beverage!

Thank you,

Cynthia Illicete-Burns

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S
2:22 am EST

Coca-Cola coke... sprite

As a long time Coke, Sprite, Mt Franklin customer, It disappoints me to inform that I choose to boycott all Coca Cola Company products in the future. This is because my conscience & human dignity reject the Company's public support & promotion of the sinful & corrupt, sodomite / gender confusion propaganda. I want to enjoy a cold Coke, not finance the poisoning of children's minds with demonic & perverted sexual concepts, that should be kept in private (if at all). Good bye Coke...hello new alternative brands.

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U
7:33 pm EST

Coca-Cola dairy ties

Are you proud of yourselves?

https://vimeo.com/340292407?outro=1&ref=fb-share

Accountability is around the corner. Companies making dirty money will soon be seeing CEOs and other executives in jail.

Repugnant unless I see a public apology and the company removing all ties publicly as well. I'll die of thirst before buying from you again. Including all subsidiaries.

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H
8:55 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Coca-Cola service

SIR/MA'AM

REG: SECURITY RIGHTS AND THEIR FOOD.
LOCATION OF THE EVENT: SAINT MICHAEL COLLEGE OF LAGUNA

KAWAWA UN MGA SECURITY MGHAPON NKATAYO 1TUBIG, 1Coke mismo.. Wala pa merienda deretso dretso nkatayo. Pati un ginamit na SECURITY UNIFORM babawiin dahil gagamitin daw bukas s BATANGAS.. Mghapon gamit ng security ipapagmit ulit.. MANAGEMENT NG COCA-COLA pki check naman s coordinator nkuha nyo Nakakahiya un gwain..Pati un na banned na isang babae.. Sna kung mali un ginwa ng babae sabihin at sitahin ng maayos at hindi un paluin nyo ng thong sa braso.. Wlang karapatan sino man manakit ng isang babae lalo na ng dhil lng s pagsita. Pki tanong nlng po un incident regarding po s ngyri ngaun gabi s Saint Michael College of Laguna Nov. 23, 2019.

Hope It will reach to the management and Hoping to hear how will the company take action about this matter.

Thank You.
HAYDEE M. CASUNURAN

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F
11:24 am EST
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Coca-Cola order of product

Should have service reps that know policies so they can inform you when you place a delivery order. Care center should have a way to contact driver to see where order is when it doesn't arrive as scheduled and you've called twice on status. When you are told the driver will call at delivery and doesn't, not too good. Having to hunt your delivery down to see where it was delivered and then having to retrieve 15 cases of product yourself is not providing customer care. Finally calling and speaking to a supervisor on how this was handled who is now telling you what you were informed when ordering, is not their policy and just saying the usual "I apologize" and "what do you want me to do" does not cut it for me. Sorry coke...

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T
11:35 am EST

Coca-Cola truck driver

At approximately 11 am, truck 70220 ran me off the road when we were both merging from rte 2 west to rte 495 north in Massachusetts. The Coca-Cola truck was coming from behind me going well over the speed limit. The driver proceeded to drive over 80 mph on a busy highway, going too fast for me to get the license plate number. I've attached a photograph to assist in identifying the truck. Of note, there are two trucks in the picture, but it's the red Cocacola truck who was driving recklessly. They need to just slow down.

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L
11:37 am EST

Coca-Cola most coke products

Coke was one on the last companies NOT to poison people with sucralose. However I ordered one the other day in Leon, Chihuahua... The packaging looked the same, it said original flavor but yet it has Sucralose in it. Stop putting poison in your product so you can make a little extra money and addict the rest of the world to your now MORE deadly product.
JL Claycomb MD

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C
6:17 am EST
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Coca-Cola deplorable appearance of can coke

on 11/6/19 while having lunch I purchased, as I do daily, a can coke from the vending machine at work. the can has some type of fury growth and unrecognizable black
substances and stains on the top/lid area, see picture.
I would like to be compensated for losing my appetite and being totally inconvienced . That .75 cents was the only change I had, I only had $20.00 bills. The vending machine serial #, barely recognizable, appears to be Dixie-Narco 0799 6477CW

I work at Atlanta Public Schools, Facilities Dept., 1631 Lafrance St, Atlanta, GA 30307.

Thank you,
Corliss Bivins-Reese, MCT
Custodial Services Technician
Atlanta Public Schools

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M
10:30 pm EST

Coca-Cola 16.9 fl oz coke bottles

For the last three times that I have purchased Coke bottles in a six pack and have bought them from Walmart and Food Lion at least one of the bottles out of the six won't open. It appears that the bottle lid was the best I can explain is that it won't break and open. I have used pliers and had other people try and out of the last three purchases it was one bottle out of each pack. I still have the bottles. I know mistakes can happen but we drink Cokes all of the time. My son drinks Vanilla Coke and me regular Coke.
I just hope that in the future that maybe a precaution can be taken to make sure the bottles open.
Thanks,

Melissa Holland

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K
12:24 pm EST

Coca-Cola cloth cotton or gauze like material with spots found in minute maid strawberry lemonade container

I purchased a container of Strawberry Lemonade Minute Maid on Friday, 11/1. The expiration date was for December 2020. I purchased this and other drinks for a housewarming I was throwing on Sat 11/2. After purchasing the items, I went home, & put them in the refrigerator for the next day.

The next day I went to serve the drink and I noticed a white frothy substance. I initially thought maybe the refrigerator was cold and it was a little slushy with ice, no big deal. So I take a sip and see. It seemed to taste ok, so I thought nothing of it. A few minutes later, my throat and chest feel very weird. My taste buds are out of whack and I feel crazy.Then I notice this white mass did not dissolve. Yet is floating in the drink with the ice. So I take a closer look and pull out the particle. It is white and long and almost like a wet dirty cotton ball or gauze. I pour again and an even bigger mass of it came out, twice. Photos are attached and do it no justice. I was sick to my stomach. Not to mention, embarrassed. Most disgusting thing ever. Please contact me as this a major concern. My body is extremely susceptible to bacteria currently and whatever particles are in there could be in many other containers and cause harm or possible death if consumed for others as well. I can be reached at [protected]@jhmi.edu, or [protected]@gmail.com. Additionally, I can be reached by phone [protected].

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8:16 am EST

Coca-Cola 16 oz bottles coca-cola

Or the past week I have had to cut me drinks open bc the lids would not come off! I have been drinking coke all my life & never had such trouble. I tried different tools nothing worked & cut the rings off didn't help. My husband had same problem. I have spilled a lot of my drinks & cut myself. If this is going to be an on going thing then I am done with your products. We are very disappointed & upset about this.

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M
10:20 am EDT

Coca-Cola sprite

Hi I was want to know if anyone else notice the change in the taste of Sprite. It seem like there is no acid in it. We brought four cases for a retirement party and were going to shake them up for a toast and they did nothing. So I just want to know if I can get replacements for the four cases. They were flat for some reason. They were on sale and I said maybe they were about to be out of date but they were not.

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beckywiththegoodhair
, US
Jan 05, 2020 12:04 pm EST

I'd be more upset if my Sprite DID contain acid!

P
P
Paul E Bingham
, US
Dec 30, 2019 4:47 pm EST

The taste of coke has changed also. I had a case from Costco- JUL1320 - LPC3022 which had a good
taste. Now before Christmas I purchased another case from Costco- AUG3120 -LPE0719 with the bears on the cans. The taste is terrible and flat as if it has been mixed with Sunkist. Guess I will have to go with Pepsi from now on.
bingo3285@verizon.net

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L
8:10 am EDT

Coca-Cola diet coke multipack cans

Just opened my box of cans. Unknown to me the box was damaged and some of the cans had split and leaked all over the box. Purchased in tesco port Talbot South Wales on the 29th October 2019 in the morning.
These were priced full price. I know its not a fault of coca cola directly but tesco won't allow me to make a complaint and have asked that I direct this through you

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6:24 am EDT
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Coca-Cola barqs rootbeer

why do you not deliver Barqs rootbeer to the local dollar stores anymore? my local guy when i asked told me to go to Elberta grocert in elberta al. that they allways have them and that they are cheeper. Drove there bought a 12pak only to find out after i payed that a single 12 pak cost $5.99 .I bought them at the Dollar general $3.56 a 12pak. The laddy behind the counter said when i came back too see why it was so high tells me if i wold have bought 2 it cost $6.00 WHAT A RIP OFF ! ! So not only are they not stocking barqs at our local dollar general stores [that normally have barqs] they are lying to dollar general customers sending us to get ripped off. Not happy About being lied to . Have been drinking Barq root beer since I was a boy i am now in my 60's I've never had such a rip off skeem pulled on me. NOT right to treat loyal customers this way. Big sign coke products 2 12pks $6.00 they fail to mention a single 12 pak cost $5.99 { 2 weeks ago same place it cost $ 3.68}you don't find out until your paying out your getting ripped off. Again not right to treat people ..customers . Has coke got so big they don't care about the customers ?I feel like your people are stealing from us, I'am sure I not the only one that feels they stole money from us ! The $ 3.56 per 12pak is more profitable for coke

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S
11:18 pm EDT
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Coca-Cola 16.9 fl oz

[protected] is the product number on the side of one of the bottles. I have bought 4 different 6 pack of bottles recently from Dierbergs grocery store, Ballwin. Mo. From one 6 pack, 3 were flat. Not a fizz sound upon opening the cap. One bottle was even squishy before opening it. I wouldn't usually mention anything but on the next 6 pack, again, 2 so far have been flat. I have looked for tiny holes in the plastic but have not found any. I'm not sure what went wrong but thought someone should know.

Sheila McCann
[protected]@gmail.com

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