The Classy Home reviews and complaints
The good, the bad, and the ugly - discover what customers are saying about The Classy Home
Welcome to our customer reviews and complaints page for The Classy Home. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with The Classy Home.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used The Classy Home's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with The Classy Home, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with The Classy Home. Your feedback is an important part of our community and will help others make informed decisions.
Customer service - returns - wrong descriptions
I purchased this table and 6 chairs. At the time of purchasing the description included "white and chalk grey. I received the table and chairs the day before Thanksgiving (which I needed it for)- 2 of the chairs they sent were espresso colored with black leather seats. As this is a counter height set - I had to put them together to use for seating. I was at...
Damaged furniture
On March 07, 2020 purchased above coffee table with a Warranty Protection for additional $26.96. On April 28, 2020 item was delivered. Shipping box was intact and not damaged. We opened shipping box and noticed immediately Coffee table was gouged, scratched and damaged. I contacted The Classy Home via email immediately and was offered $90 discount; which I refused. I stated I wanted a table that was not damaged. 48 hrs later I received a 2nd email offering me $165 and that I should hire a Handy Man to fix the issues. I replied I would not even buy a piece of furniture damaged like this no matter what the Discount. I requested a full Refund, to which, next email was to contact the Warranty Company. I have left Voice Mails which have been ignored. I emailed them my dissatisfaction. At every level I requested that a Supervisor call me. On May 04, 2020 I contacted Bank who advised me they would reach out to The Classy Home, I would have to return The damaged item and send proof of mailing it back and once The Classy Home received the item they would Refund my purchase price. The cost of shipping was $281.73. I sent item back to The Classy Home with signature receipt required. I still had to contact BBB and supply all copies before getting Refund. I am confident that The Classy Home deliberately sent a damaged item, knowing all too well that either way customers will either accept damaged goods rather than pay for return shipping. I am confident this company will send this item to another Customer.
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