The Cheesecake Factory
reviews and complaints

Of August 21st, reservations were made on the 21st of August for a party of 15. It was recommended to call and confirm August 26th, did that. The party arrived at 7:00 p.m. August 27th. The manager on duty Logan Shannon put a party in place of ours, and said " It's a 2-3 hour wait." I said, sir, set the reservation way before time and it should be set in stone, simple! I also told him we're celebrating the birthday of a child who turned 11 years old. Nevertheless, Mr. Shannon showed no empathy, bot instead, shrugged his shoulders "oh well". I asked him a simple question. So our party of 15 are to wait 2-3 hours right? He said Yes. I said, you will be closed by then. He's talented in shrugging his shoulders. Where does this leave our party and plus a hurt 11 year old? My name is Natalie Brown-Johnson. My number is [protected].

8/28/22 7:00pm

this was my bday dinner with my parents and i got this horrible server who ignored me and wrote down some stuff, which i assumed she’s taking order. but it an awkward min of her writing in silence. i then asked her to repeat my order because i was suspicious of her not paying attention where she repeated only half of the orders i ordered. i ordered two coke two sprite and when the waitress came out with our drinks which was completely wrong… she said “oh im sorry she must have told me the drinks” like how can you mess up on drinks. our food would constantly be delayed due to her forgetting to add it…i just can’t believe they would just zone out while i was ordering and couldn’t even repeat back what i ordered. ive been here many times before and im usually greeted nicely with warm bread and attentive happy server but this time no bread, bad vibe, and awkwardness

Hi. My name is Jessilyn Fletcher. My family and I went to your Woodland, TX restaurant yesterday, August 7, 2022. This was a party of 5 with my bill of $159.99. I ordered the Truffle Honey Chicken. One of the side dishes was asparagus. The asparagus was long and skinny like pine needles. I uploaded a picture of my plate and what pine needles looked like. I'm only showing 3 of the asparagus because I eat two of them. I asked the waitress to get the manager because this was unbelievable. The manager was Melanie Armstrong. She was uncaring, cold, arrogant and rude. She said oh well that's what happens sometimes and walked away. I felt disrespected. I spend a lot of money at your restaurant and I have never complained about anything before, so I didn't deserve this type of treatment. This was very embarrassing in front of my family.

Please make sure no other loyal customer gets treated like this.

Jessilyn Fletcher

[protected]

on Sunday, July 31, 2022 my group of 7 adults dined in at the Cheesecake Factory at the Santa Anita Mall, Pasadena. Upon being seated, there were flies flying around the table. We ordered our food but could not enjoy the food because we were constantly using our napkins to swing at the flies. We requested to go boxes because of the flies and the discomfort being in that type of setting. It was like being outside eating vs. in a clean, sanitary restaurant. While at the table, we complained to the manager while she brought us the to go boxes. Initially she offered us complimentary cheesecake and gave us all a menu. She returned shortly and informed us that she could only give 3 complimentary cheesecakes. We were all confused - she had originally given us all a menu - we were all affected by the flies. We declined her offer of only 3 cheesecakes and left the restaurant. The receipt number is 0260a - total amount spent was $268.02. I am not sure why there was an infestation of flies, why the manager changed her mind on complimentary cheesecakes. No consumer should have to experience this in any restaurant.

I can be reached at [protected] or [protected]@aol.com.

Awaiting your response.

John McCall, LCSW, ACSW

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We went for dinner last Saturday night Bayshore LI Location. Food was very good. We ordered two appetizers. We were still enjoying the appetizers when they brought out our dinners. There was not enough room on the table for both so they wrapped our appetizers which did not taste as good the next day. Our check came to over $120. You should not be rushing us.

Hi my name is Emily and I was hired on with the Cheesecake Factory about a week ago I started training or the day and today is Thursday I'm on my way to work when I had a blowout on my tire

I called and spoke to the manager on duty because I'm training at a different location then I will be actually working at. I spoke with the manager and she simply stated that I would be busy too much training if I could not make it and then was confused and said what do you mean and she told me to not even bother coming back to work we are talking about maybe 45 minutes late I am devastated and I don't know what to do she is not even my manager my managers are the ones over in a different location I've been studying the miss you like crazy and I have over 20 years experience in the industry so it's not like I don't know or won't know how to do my job I've always wanted to work at the Cheesecake Factory I think this is completely unfair and I don't know what to do I'm just going to go in tomorrow morning to talk to my managers and hope that they understand and let me work there the way that she treated me was pretty much say that if I don't have money I can't work there

June 27th 2022 7pm

Went to one in Brandon Florida. Ordered 2 Tex mex egg rolls. They were burnt crisp. Ordered key lime cheese cake and it was loose and leaning over in container. Ordered the apple crisp gave me diarrhea and didn’t get the ice cream. Thunder storm so didn’t go back out.

The last time I visited ordered 2 cheesecakes they were not in the bag.

couldnt apply summer10 code for $10 off $40 purchase if delivery or pick up...i did pick up store said they couldnt do anything to contact corporate..order number [protected]

horrible service/experience, I place a takeout order when I got home opened the bag, and was missing 3 items, I called the restaurant they keep putting me on hold and after 45 minutes, they hang up, I kept calling no one ever answer, I was charged $71, and didnt get my food, this is the 2nd time this happened, and I let it go, but this time is not happening, I am will put a dispute with my credit card company to stop the payment, horrible customer service they dont care.

I purchased $400 worth of gift cards and received $120 (8x$15) gift cards. All with $0 balance. I only found this out when I tried to use the cards at a different location. Called CC corporate and said I would have to go back to the original store where they were purchased and could not help me. So frustrating...

i took my wife to cheese cake factory located in freehold, NJ, on December 23rd. for the drinks we ordered lemonade, which tested really bad, i think was made with tab water which is not really great in NJ. then we orders appetizers. chicken wings was so bad, it was so dry, and tested like it was fried and thrown in the oil over and over. cheese burger rolls, was so greasy, and fatty. nachos was not even crispy, and had some of artificial, lumps of cheese on it. the crab cakes were ok.
i was so hungry i forced my self to eat, and my wife also was hungry and she did not want to disappointment me, that she does not like it.
of course we did not finish the dishes.
also to mention that when my wife went to the ladies rood twice, it was back up and so dirty, and disgusting.

after we ate half way, i personally felt that my stomach hurts. WE CALLED THE WAITER WHO WAS REALLY NICE, BUT IT TOOK HIM FOREVER TO COME, THEN AFTER WE TOLD HIM, HE SENT THE MANAGER.
the manager came and she offered free desert, which we could not even accept due the stomach ech we had. we went home and it took us a while to be able to sleep after taking paptobesmo, and milanta.
my name is George mousa
my address is 84 g Manchester court freehold, NJ 07728.
my phone number is [protected] .
response will be very much appreciated

Cheesecake Factory is trespassing people that are not vaccinated. They did this to 30 people in NYC because they did not poison themselves with the vaccine . Eating at this dump full of fatty horrible food is a mistake. This rotten chain needs to be taught a lesson that you do have to show a vaccine card to enter any establishment. What if they required you to show a card that you are of black heritage before you could eat there ?

I visited the Cheesecake Factory in Brandon, FL Westfield Mall on 10/31/2021. I spent 81.00 including the tip. I ordered Steak Diana to go and asked that it be cooked well done. But when I got home and warmed it up and started to eat, I saw it was so pink on the inside still. I called and one of your managers took the call and I could tell already that he didn't want to hear what I had to say. I told him about the situation and his response to me was to come back and get another one. I live about 25 mins about and was not about to drive back to the mall. Then he said was it still pink after you warmed it up I said yes, then he said I will send you a gift card you will get it in about 6 weeks which I thought was ridiculous to even say but I've waited and have not seen a gift card from Cheesecake. I believe he just wanted me off the phone I feel like if that is not the course of action he wanted to take to resolve this issue he should not have said so. Please refund my money back to my American Express Gold Card.
Tracy was my waiter we sat at 0300-table 303

9/12/21 approx. 4:45 pm Sunday evening I took my family of 4 for dinner,
we ordered dinner after round of appetizers, and 20 min after ordering dinner the waitress came back to tell me they could not provide my selection for dinner. I inquired what the issue was, lack of one item or another? to which she replied no that the manager declined my order to lack of staff. there was a handful of patrons in the location at the time . I looked over the menu again but was turned off by the answer I had received, so I asked for the manager to explain. Paul came over and said that I could order one or the other but it would not be good if I ordered the chicken Marcella and the steak Diana combo. Our order was in already for approx. 30 min so I chose to order a piece of cheesecake because I didn't want my family to have to wait longer and I was turned off by the managers lack of customer service. spent 150 + $ to not even have dinner and couldn't even take off a soda . [protected]@yahoo.com [protected]

Due to the ongoing covid issue we only go out when we can be outside, one of the few places in our area with outside seating is the Cheesecake Factory. We drove a long way to get there after work on Wednesday this week for my birthday. There were 13 empty tables outside and the hostess would not seat us outside - she said they were full outside but they could seat us inside. She was not at all friendly about it - it looked like she hated her job that night. We complained and she said they only have one server and we would have to wait for at least an hour to be outside. With restaurants losing so much business I can't believe they turned customers away. If there were servers inside there could be servers outside too. Very unhappy about the service - it is becoming a regular thing now - bad service everywhere we go. We also do not like to be inside there - way too too too loud inside, music so loud you can't talk to each other.