Menu
The Cheesecake Factory
The Cheesecake Factory Customer Service Phone, Email, Contacts

The Cheesecake Factory
reviews & complaints

www.thecheesecakefactory.com
www.thecheesecakefactory.com

Learn how the rating is calculated

1.1 279 Reviews

The Cheesecake Factory Complaints Summary

8 Resolved
260 Unresolved
Our verdict: If considering services from The Cheesecake Factory with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for The Cheesecake Factory has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of The Cheesecake Factory. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

The Cheesecake Factory reviews & complaints 279

Filter reviews by rating
5
1 review
4
0 review
3
0 review
2
0 review
1
10 reviews
Sort by:

Newest The Cheesecake Factory reviews & complaints

ComplaintsBoard
E
5:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory service

As we arrived last night at CF for dinner, my daughter in her big, pink birthday dress said to the waitress "Guess what today is? It's my 5th Birthday!" We then ordered and ate our meals and I then ordered a single piece of cheesecake for our daughter. The waitress then brought me a bare dessert, no candle, no singing, no anything. I grumbled about no candle to my husband and my daughter then looks at me and says so sweetly that I cried " Mama, we can just pretend there is a candle on it."

I thought possibly the waitress had just forgot, that it was my dear daughter's birthday that we were there to celebrate; despite the pink dress, but then she drops the bill off and wishes my daughter a happy birthday. I am sorry, but I am so upset and sad that we chose the Cheesecake Factory to celebrate her 5th birthday at! It was so overwhelmingly disappointing! Heck, I didn't need much recognition, but a candle would have been great!

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
R
10:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory product

Hello

I was in pleasanton cheesecake factory and i ordered the steak diane medium and the steak came out well done and salty... i didnt want to complain at the time because i was embarass to do so but i believe i need to make the money worth. I have dine in cheesecake in sacramento and i didnt have this problem . I hope you would try to compensate my bad experience Thank you

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
S
11:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory service

Myself and family ate dinner at the Lenox Mall location on 7-4-18. I was very disappointed with your service! Our food was cold and we spent alot of money there! No one was happy with their food. I didn't complain then because I was with my in-laws and my kids. I decided I would contact you guys instead! The waiter was just ok and seemed to be in a rush although I can understand it was busy that day but our service should have been better..i had a party of 5! I won't be returning to this location again! Food was horrible!

Read full review of The Cheesecake Factory and 1 comment
Update by Shearn34
Jul 07, 2018 11:22 pm EDT

Food was cold and tasted horrible!

Hide full review
1 comment
Add a comment
M
M
Mom4life
, US
Jul 31, 2018 7:51 pm EDT

Hmmm, now why wouldn't you Express your concerns to the manager or server at that location? Makes no sense.

ComplaintsBoard
T
10:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory service and cleanliness

Our waitress was very good, amount of time it took to receiver to meal was well over 45 minutes, our appetizer came out relatively fast, the food was good and meet my expectations when we received it, the two tables next to us remained uncleaned the whole time we were there. One person did pick up the plates and glass ware but the table still was not washed down, believe they were understaffed for the evening on Tuesday with lots of people waiting to get seated

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
C
5:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory physical damage

On June 21st while eating at your Bay Shore Long Island New York Restaurant not only did we received bad service but on of my teeth in my partial broke from a hard piece of bread. As well we had to wait for nearly two hours for our food. The well done hamburger was raw. When the manger finally came out that was when we were told about the kitchen staff was short

My smile is everything with my appearance.

I need a response as soon as possible.

Thank you

Mrs. Carole K. Tucker
caroleking.[protected]@yahoo.com

Read full review of The Cheesecake Factory and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
M
M
Mom4life
, US
Jul 31, 2018 7:56 pm EDT

Get over yourself Carol. No one will see that tooth unless you smile with your mouth wide open, which is creepy. Take some personal responsibility for eating the bread. Unless the server knocked your tooth out themselves, pipe down and go see your dentist.

ComplaintsBoard
B
11:55 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory chicken

My daughter and I and 2 of my sisters ate at the Cheesecake Factory at Woodfield Mall in Schaumburg, IL yesterday. My daughter and I ordered the chicken avacodo salad and one of my sisters ordered the Tuscan chicken. The chicken in all 3 of our meals was so tough and cheery we couldn't eat it all. No one asked how our meal was or anything. I asked for more water and never got any. The Cheesecake was delicious as always. Very disappointed in the meal and may not go back for lunch or dinner.

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
N
10:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory straws

I find it disturbing with all the news stories and press about the length of time it takes to decompose plastic straws that you continue to use them freely. In case you were not aware it is reported it takes up tp 200 years. If you order water you serve it with a straw. If you order ice tea you serve it with a straw as well. And more. At the minimum I would think that your wait staff should be instructed to ask your customers if they want a straw before just serving with a straw automatically. If I had a choice I would certainly decline. I love your restaurant except for your annoying use of straws. Is there any possibility you will take a look at your policy and making some adjustments?

Read full review of The Cheesecake Factory and 1 comment
Hide full review
1 comment
Add a comment
M
M
Mom4life
, US
Jul 31, 2018 8:01 pm EDT

I find it disturbing that you took the time to send this "complaint ". Straws? Really? With all of the global problems we have, you are asking them to reply to you about straws? Get a real hobby like painting or jogging.

ComplaintsBoard
L
12:22 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory cheesecake factory - curbside to go service - lexington, ky

The cheesecake factory - net income of more than 100 million while charging customers $76.29 and providing nothing in return.

Location: lexington, ky

Address: 3545 nicholasville road, lexington, ky 40503

Phone: [protected]

On saturday june 2nd we placed a curbside order with this restaurant.

Within one minute of placing the order we called in to speak with the restaurant regarding the order as the total charge was incorrect.

Once someone got on the phone we were told that one of the items we had ordered. Mahi fish tacos from their website was unavailable as this restaurant didn't serve this item, and I had to hear this long drawn out story as they weren't close enough to the water, and how homer didn't have a long enough fishing pole... Or whatever that long story was... I glazed over after the first minute as I just wanted to get some food together for my guests.

When the person finally took a breath, I eagerly jumped in and asked if the other items from our order had been started yet, as I definitely didn't want to pick up food that had a vast difference in starting cooking times so my final pickup of food would be as fresh as possible for all of my guests and not two of the entrees just sitting while trying to work out what to do with the third part of our order.

Sounding beleaguered, he proceeds to tell us that he would go to the kitchen to find out.

After waiting more than 18 minutes... Yes, you read that right, more than 18 minutes... As I have proof and timer on my cell phone, another person gets on the phone and asks if they can help me. Knowing that i'm starting this whole call over, I ask to speak to the manager at this point extremely unhappy.

I was told by this lady she was the manager, so I proceed to tell her of what the issue was and how long I had been on hold. I told her to just cancel the order as I hadn't even left my home yet to come pick up the order as I was waiting to find out what its ultimate status was.

She then proceeds to tell me the rest of my order is already done and what did I want to replace the third entree with?

Now with me being some 10 - 15-minute drive from the restaurant, why in earth would I want to pick up 15 - 20-minute old food and possibly one fresh entree as a replacement to what my guest actually wanted and ordered?

I told them to cancel the order and told this person how unhappy I was with the whole experience and total waste of my time as my guests still don't have food and now some almost 30 minutes later I have to start this process over again with a different restaurant.

She proceeds to tell me that she will tell her manager. But wait!

You told me you were the manager in the earlier part of our conversation.

So, which is it? Does asking to speak to the manager mean nothing anymore? Perhaps I should have been clearer. When I asked to speak to the manager, she said she was the manager as she is the manager of herself. And I should have been more precise and asked to speak with the manager over her! Lol...

Needless to say, I now speak to another person and was assured that we would be credited for the order. As you can imagine they took the money from our american express within milliseconds of me pressing the enter key, yet now 10 days later and yup, you guessed it. No credit has been issued.

I have reached out to their corporate offices through their website now on two occasions and all I here are the crickets chirping, with the executives looking out of their corporate offices screaming turn the lights off and pull the curtains and maybe he won't know we are in here!

Once he leaves we will duck out the back so we aren't confronted with having to return their money for doing nothing other than giving him 3 big plates of aggravation with side orders of really pissed off!

Since this company doesn't really have a real mechanism for logging and or handling customer service issues professionally obviously, I will begin to post on various social and other public websites so hopefully the president david m. Gordon or based on my earlier problem of speaking with the real boss maybe his manager david m. Overton will get this resolved. Smh!

Just goes to show bigger doesn't mean it's better folks... Just means it's bigger. Support your local small businesses!

Reason of review: poor customer service.

Monetary loss: $76.

Preferred solution: full refund.

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
C
11:22 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory ripoff, unethical and unprofessional.

Net income of more than 100 million while charging customers $76.29 and providing nothing in return.

Location: lexington, ky
Address: 3545 nicholasville road, lexington, ky 40503
Phone: [protected]

On saturday june 2nd we placed a curbside order with this restaurant.

Within one minute of placing the order we called in to speak with the restaurant regarding the order as the total charge was incorrect.

Once someone got on the phone we were told that one of the items we had ordered. Mahi fish tacos from their website was unavailable as this restaurant didn't serve this item, and I had to hear this long drawn out story as they weren't close enough to the water, and how homer didn't have a long enough fishing pole... Or whatever that long story was... I glazed over after the first minute as I just wanted to get some food together for my guests.

When the person finally took a breath, I eagerly jumped in and asked if the other items from our order had been started yet, as I definitely didn't want to pick up food that had a vast difference in starting cooking times so my final pickup of food would be as fresh as possible for all of my guests and not two of the entrees just sitting while trying to work out what to do with the third part of our order.

Sounding beleaguered, he proceeds to tell us that he would go to the kitchen to find out.

After waiting more than 18 minutes... Yes, you read that right, more than 18 minutes... As I have proof and timer on my cell phone, another person gets on the phone and asks if they can help me. Knowing that i'm starting this whole call over, I ask to speak to the manager at this point extremely unhappy.

I was told by this lady she was the manager, so I proceed to tell her of what the issue was and how long I had been on hold. I told her to just cancel the order as I hadn't even left my home yet to come pick up the order as I was waiting to find out what its ultimate status was.

She then proceeds to tell me the rest of my order is already done and what did I want to replace the third entree with?

Now with me being some 10 - 15-minute drive from the restaurant, why in earth would I want to pick up 15 - 20-minute old food and possibly one fresh entree as a replacement to what my guest actually wanted and ordered?

I told them to cancel the order and told this person how unhappy I was with the whole experience and total waste of my time as my guests still don't have food and now some almost 30 minutes later I have to start this process over again with a different restaurant.

She proceeds to tell me that she will tell her manager. But wait!

You told me you were the manager in the earlier part of our conversation.

So, which is it? Does asking to speak to the manager mean nothing anymore? Perhaps I should have been clearer. When I asked to speak to the manager, she said she was the manager as she is the manager of herself. And I should have been more precise and asked to speak with the manager over her! Lol...

Needless to say, I now speak to another person and was assured that we would be credited for the order. As you can imagine they took the money from our american express within milliseconds of me pressing the enter key, yet now 10 days later and yup, you guessed it. No credit has been issued.

I have reached out to their corporate offices through their website now on two occasions and all I here are the crickets chirping, with the executives looking out of their corporate offices screaming turn the lights off and pull the curtains and maybe he won't know we are in here!

Once he leaves we will duck out the back so we aren't confronted with having to return their money for doing nothing other than giving him 3 big plates of aggravation with side orders of really pissed off!

Since this company doesn't really have a real mechanism for logging and or handling customer service issues professionally obviously, I will begin to post on various social and other public websites so hopefully the president david m. Gordon or based on my earlier problem of speaking with the real boss maybe his manager david m. Overton will get this resolved. Smh!

Just goes to show bigger doesn't mean it's better folks... Just means it's bigger. Support your local small businesses.

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
N
12:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory management

Good evening,
My family & friends are visiting your Pleasanton location. We are here celebrating my nephew & his girlfriends graduation. We have a party of 10, I undersand they are busy. We were willing to wait. My nephew is leaving for college on Friday. This is our last family dinner with everyone. We were told they had two booths next to each other. I am literally about 15-20 steps away from the other booth. The manager Amy told my sister "you can take it or leave". The professional in me said let's go, I know when we are not welcome. My nephew & his girlfriend wanted to stay. So we stayed & I'm sitting here emailing you because i can't even see my nephew or family.

I manage a professional establishment. I am emailing you because I felt the need to share this experience. Your other staff here seems professional & polite. Our waiter came to us & is apologetic, but it's not his fault. He's wonderful. The lack of professionalism that Amy presented tonight was outrageous. I would want to know if any of my employees acted in this manner. It is unacceptable. I can tell this is not the level of service you expect from your establishments. I have visited plenty of time prior. It's Amy, I highly recommend her going through management training.

After my experience tonight, i will not be returning to this location again. I can't stomach the thought of having another interaction with your manager Amy.

Had she walked one of us over & asked if the booths were ok, we could of explained to her that we would wait for a larger table or booths that are next to each other. She had all of us walk over. My mother was recently released from the hospital & not able to walk far. As we stood there being "told" by Amy, my mom was getting unstable.

Thank you for taking the time to read my about my experience. I would like this comment to reach David Overton. I would like to know if this is the level of service he expects from his managers.

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
A
3:37 pm EDT

The Cheesecake Factory customer service

Today, me and a coworker, placed an online pickup order for macaroni balls and a salad. Keep in the mind that the pickup time was 2:53, I placed it at 2:34pm. We arrived at 3:00pm to pick it up. We went up to the hostess and explained that we were here for a pickup and we gave our name. She told us to go to the bakery. We walked over (it was a 20 second walk) and told the woman that we had a pickup order and that we needed. She told us to sit and wait and that a cashier will come shortly. We waited for 20 minutes... Moreover, we are interns at ibm, and we only receive a 30 minute lunch so we wanted to grab our food and go. After waiting 20 minutes, and no one had come up to us. Most of the workers saw us sitting there, offering no help. We had to go back to work at that point, we tracked down a worker and told them that we needed our food now and that it should have been ready nearly 25 minutes ago. She then proceeded to check the back. 5 minutes later she comes back and she allows us to finally pay for our food. Now we would have spoken to the manager then because we checked the food, the macaroni balls were cold and the salad was soggy because it was tossed, the avocados were blackening. We then raced back to work, at this point late, and called the manager of this restaurant to tell him our issue. I called and the manager picked up. I told him my issue and he cut me off and asked me things like "have you ever placed a pickup order before?", "did you even go up and ask someone?" "how long did it take you to ask someone at the bakery?". I tried to explain that these questions were irrelevant since I have ordered pickup many times at multiple restaurants, and that we went up and asked questions, and did as we were told. But he kept arguing and saying it was our fault, that the food was ready and that it was our fault we sat down. Not once mentioning that it was an error in communication, or that he apologizes for his employees not knowing what to do. Nothing. Instead he placed the blame on me and my co-worker, continuously saying that we don't know how to get a pickup, and arguing and rudely cutting my coworker off when she was speaking with him. And understand that we entered the restaurant wearing business formal and we told the hostess we were in a rush to get back to work, so we looked and had an urgency. Yet, we were treated as second class citizens. Keep in mind if I hadn't gone up after the 20 minutes to grab an employee to inquire about our food for the third time, we would have been sitting for god knows how long. We weren't taken seriously in the restaurant, and the manager on the phone talked down on us, instead of just listening. The manager even said that "the reason your food came out late is because you didn't know where to go", when we had spoken to not one, but two employees, the hostess knew we were waiting for the order, knew what order but informed no one, even though multiple servers walked by, the lady at the bakery knew our issue, yet told no employee. We literally had to grab one and tell her we had been waiting for so long.in other restaurants people go up and ask how we are doing, if we need anything, if we have been helped, multiple times. Here no one blinked an eye, didn't care, and we are now sitting in the office, late for our meeting, with cold food, and an immense amount of frustration. I can only imagine what an immigrant, or someone who doesn't know english that well would do if they were in our situation and would have had to dealt with this kind of treatment. They would be sitting there waiting, not knowing what to do and no one would have cared. If you don't treat business professionals the correct way, then how could you possibly treat other americans who may be bilingual, or have never placed a pickup order before. Instead of guidance, we received an uncaring, ill-mannered, impolite experience. The hostess was aloof, uncaring and was too busy talking with the servers, the lady at the bakery didn't know english well but understood enough to say that a cashier will come, but didn't say anything to one when we saw them arrive at the bakery, and the manager who completely placed the fault on us. Cutting us off, and at one point leaving the call to do something and we thought that he hung up on us. All the while blaming us. If the phone conversations are recorded please listen, if there is video from that day please check that. We received cold and soggy food, an awful taste in our mouth about the cheesecake factory, and a manager that could have fixed it by simply apologizing for the service and being sympathetic. But no, we where met with a man on the phone who talked down on us as if we just stepped foot into the world of eating out. Eventually after he argued with us he offered to refund our meal, but that was after he insulted us. Never again will we ever eat at this location, nor will I recommend it to others at ibm.

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
P
3:32 pm EDT

The Cheesecake Factory customer service (manager & staff)

I am highly offended and dissatisfied with the service I received today at the cheesecake factory location in bethesda, md (montgomery mall). A fellow intern and I placed an order online at exactly 2:34 pm and the system confirmed the order and told us it would be ready at 2:53 pm. We arrived to cheesecake factory around 3 pm hoping our order would be ready. As interns we are only allotted a 30 min lunch break so we didn't have much time to spare. We immediately went to the front desk to ask where we could pick up our order and gave our name. We were told to go to the bakery as that is where deliveries are picked up. We went to the bakery and asked about our order and we were told to wait. We waited 20 min (in addition to the 7-10 min we arrived later). At this point, we had gone over our lunch break. We approached a different lady and she said we were not supposed to go to the bakery at all, that in fact that is not where deliveries are picked up so she went to the kitchen to check on our order.

Of course, by this time our food was cold. I ordered a tossed salad which was completely soggy upon opening it up and my friend ordered the mac & cheese balls which were cold. We did not have time to talk to the manager there as we were already late for work so we called the restaurant and asked to speak to the manager. First and foremost, this was the absolute worst and rudest experience I have ever had with a manager. After explaining to him how we were misled on where to go for the delivery and who to speak with (as there was no sign indicating where to go for deliveries), he began to state that we were unfamiliar with how cheesecake factory does deliveries so it was not his fault that the food was given to us so late. That we went to the wrong place initially, we were supposed to report to the bakery. I explained to him repeatedly that we indeed did go to the bakery and he continued to tell us that the reason for us getting our food so late was because we had never done a delivery before. He was speaking to us as if we were stupid and ill-informed when his employees gave us wrong information and were not communicating with each other. All the people we interacted with at the restaurant were unfriendly and apathetic to when we received our food. No one checked to see why we were waiting or how long we were waiting for. No one seemed to care that we were even there. It seems very clear to me now why the employees acted the way they did, because the manager seems to have the same behavior towards his customers. We were not taken seriously at the restaurant or by the manager when we called. The manager implied and insisted that it was our fault and that we did not take the right steps when walking through the doors when we not only went to the hostess, but we also went to the bakery. The manager was arguing with me back and forth and it got to be very ridiculous that he was not respecting our time as I told him we were interns and we had gone way over our lunch break. He raised his voice several times and was speaking over us. I felt that our voices were unimportant and that no matter what I said he wasn't truly listening to what I had to say, he kept repeating the same things over and over again when I had done those exact things that he said I didn't do.

Overall, this was a terrible experience, we were on the phone with the manager for 10 minutes until he finally gave in and offered us a full refund. Before that, he wasn't willing to do anything for us. At one point, in the call he just stopped responding and I thought he had hung up. For about 2 minutes, we didn't know what was going on and if we should call back. When he finally responded, he did not apologize for leaving randomly.in the end he never apologized at all for the experience or on behalf of his staff. The customer service was awful and for a manager to not correct the way his staff behaves and communicates is unbelievable, but for a manager to treat his customers with disrespect and blame them for their lack of experience with deliveries is beyond anything I have ever experienced or heard of before. Of all things, a manager should cater to the customer and sympathize with them (especially when our experience caused us to be late to work), instead he did the opposite, he indirectly insulted us and treated us poorly, with no respect. This experience not only tainted my view of this location's restaurant, but of all cheesecake factory's everywhere, for a manager to talk to us like this - he clearly wasn't trained well at all and doesn't even have the decency to respect customers who have an issue with their service.

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
R
1:29 am EDT

The Cheesecake Factory racist, discrimination

I filled out a position for line cook. I have exceptional experience over ten years I got hired but the kitchen manager said everybody starts wish dishes first but he puts my nephew with no cooking experience on the line he even told the kitchen manager he has no experience but he put my nephew for line cook and said I'm hired for dishes work my way up are you kidding me if anything my nephew should work his way up this his first time in the kitchen but you said you start everybody with dishes he a lier his name Is Marko head chef I'm black with tattoos so he judged me my nephew looks Spanish lightskinned coler there racist and definitely discriminate against you and this happen today June 5 2018 I'm on thinking about suing them cause it don't make no since

Read full review of The Cheesecake Factory
View 0 more photos
Hide full review
ComplaintsBoard
J
2:07 am EDT

The Cheesecake Factory poor service in restaurant

Hi, I am writing to complain about the terrible rude service my wife and myself received from a lady called Kendra in your restaurant located in the outlet malls in Las Vegas. I have attached the receipt for info. Basically, we ordered our food and waited quite a while for it to arrive due to the restaurant being very busy. Another server brought my wife's meal only and I was still waiting for mine for around 3-5 minutes. We then called Kendra over to ask about the reason why we only had one meal. Instantly, she became snappy and rude, saying that the previous server only had one arm to carry our food. Basically she was carrying my wife's food and another party's food. However, when I asked whether we would be getting my food soon, she snapped at me saying she was busy. Maybe the previous server could have brought meals out at the same time 😩. However, Kendra went on to argue with us about this and when I asked, please just check on our food, she glared at me and walked off! She also, glared at us a couple of further times throughout our meal, making us feel very uncomfortable. Just to let you know, we are from the UK And visit the States regularly. Please can you let us know that this issue is being dealt with. Thanks - John & Lisa.

Read full review of The Cheesecake Factory
View 0 more photos
Hide full review
ComplaintsBoard
B
10:49 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory knowledge of product

I hate being "that guy" I really do...
But on our anniversary my wife and I treated ourselves to a decadent slice of peanut buttery cheesecake goodness - and for me this is truly a treat. Type 1 diabetes is no fun and requires a fair amount of precision when calculating carbohydrates.

When I arrived at the restaurant, I had a low blood sugar level of 46. I knew I needed something, my wife communicated that to the staff and our server promptly brought some bread. Once the sandwich and fries came (a meal my wife and I split), I took an educated guess as to how many carbs half a bun and half serving of fries and took some insulin.

It was great and we had left room for what we came for ;-)

Unfortunately, my wife (fairly tech savvy for an 80's chick) was unable to find the carb count for that type of cheesecake. I asked the counter (where they sell the product) and that associate disappeared to ask a manager. I'm putting those periods there to waste your time. So you can feel the way I did - confused. But completely aware that the longer it takes for this, the longer it will take for the insulin to kick in and the longer I have to wait to ingest the cheesecake (that's already been delivered to the table.)

Eventually the associate returns (maybe 5 minutes have passed?) with no information. The manager never comes and the young woman actually says "good luck."

So I totally guessed at how many carbs a watermelon sized piece of cheesecake has. Not surprisingly, I didn't exactly "nail it." I was later at 274. Because I didn't have the information I needed. Instead I got excuses from inept people who, I can only surmise, give no [censored] about my health. You can do better than this.

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
M
1:07 am EDT

The Cheesecake Factory chicken costello

I went to my local Cheesecake Factory expecting to enjoy my favorite meal. I placed my order and it arrived rather quickly, but 1/3 of the chicken was very dark and overcooked. I cut a portion of the burnt edges and kept them for evidence. I was finally able to summond my server Charles to inform of the issue he removed my place and asked if I would like a different dish. I said No" I love this dish without
the burnt edges. (Not once did he apologize).

10 minutes later a second server arrived with a plate that was cooked to perfection not a single dark(Burnt) or overcooked corner. Charles nerver came over to see if that plate was satisfactory neither did the restaurant manager.
I waited over 15 minutes then I finally got Charles's attention to request the check and a take out box.
The bill came again with NO APOLOGY and no form of an adjustment. I requested to speak with a manager in hopes of an apology or some deductions ftom my check for the innocence and very poor service that I received instead the manage informed that there would be no compensation because the 2nd one was fine and he did think that the 1st one was "Not all that bad".
I'm frequently dine at your restaurant, but tonight was the worst overall service I've ever received for and establishment.
NOT HAPPY WITH CHEESECAKE FACTORY RIGHT.
I hope that your office will practice GOOD customer service and make this right somehow.

Thank you in advance for your attention to this matter

Montiq' Davis

Read full review of The Cheesecake Factory
View 0 more photos
Hide full review
ComplaintsBoard
R
1:00 pm EDT

The Cheesecake Factory product

I ordered the Cajun chicken littles but was not able to eat at the restaurant so I took it home with me. When I was about to eat the dish at home, the chicken was a little bit dried and it did not taste right. I couldn't go back to the restaurant to return it/ complain because I don't live around the area.
The waitress was not very corteus either or friendly. She seemed annoyed when we asked questions . I am sure that she was very busy as she seemed to be working hard but she could have had a better attitude.

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
J
9:35 pm EDT

The Cheesecake Factory racist and unethical employees at cheesecake factory dadeland mall

I don't know where to start! as a resident of miami and former employee of the dadeland cheesecake factory, i'm disgusted and ashamed of my former employer. I will never step foot in that establishment again and will make sure my family and friends don't either. As a county employee we keep our personal opinions to ourselves and provide the best possible service. (un-biased)

don't know what happened but every employee who participated in this horrible event... "needs to be fired"!

there better be an investigation!

Read full review of The Cheesecake Factory
Hide full review
ComplaintsBoard
M
6:58 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory waitress/service

The first waitress was very rude. I ask him if we could get both type of bread and he told us that we have to wait because they just making the white bread and we said that's fine. So he came back and gave us the white bread and I ask him about the brown bread and he said they didn't have none. Next thing you know we see another waitress handing both bread to a different table. Then I ask him if he could give me a straw, remember we are sitting like 3 table away from where they have the straw and he took 5 min just to grab me a straw. I ask another waitress if I could get a manager to my table, so the waitress told my waitress and he than came to my table and ask me why I needed a manager and I told him I would prefer to let the manager know what's going on and the waitress leave the table smiling thinking it's something funny.

Than the manager comes to our table and she was not very helpful and I felt like she was just trying to cover the waitress back and excuse him.

We came to this Cheesecake Factory for the fact that my girlfriend loves to come to the one on marina de Rey and it was for her mother day present.

Read full review of The Cheesecake Factory
View 0 more photos
Hide full review
ComplaintsBoard
P
9:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The Cheesecake Factory spicy cashew chicken

HI I ordered cashew chicken yesterday and I almost completed 3/4 plate by eating most of it, and later I found that the half cut green coloured thing in my plate, I thought its a green vegetable but when I kept it in my mouth it was "Rubberband"

I showed it to the person who served it and she called manager, Manager came and took the rubber band and took away my plate saying that he will offer me new plate of the same dish and desert I rejected.

Once I came home my stomach was upset all night and didn't get enough sleep, my worry is there is only half rubber band that I found and the rest was missing.

My Questions:
1. What is the process of preparing the "Spicy Cashew Chicken" dish.
2. How the rubberband ended up in my plate as the ingredients are - Cashew, Rice, Green vegies, Sauce.

Hope for fastest reply.
Note: I asked the same question to manager instead the reply was they took out the dish from my bill saying "Comp".
This will not solve my worry on my health.
Please let me know if you need additional details like "Bill" / "Photo of rubberband"

Read full review of The Cheesecake Factory
View 0 more photos
Hide full review

The Cheesecake Factory Customer Reviews Overview

The Cheesecake Factory is a popular restaurant chain that offers a wide variety of dishes, including their signature cheesecakes. Our reviews show that customers are consistently impressed with the quality and variety of the food, as well as the attentive service provided by the staff. Many reviewers also appreciate the restaurant's spacious and comfortable atmosphere, making it a great place for both casual and special occasions. Additionally, the restaurant offers a large menu with options for various dietary restrictions, including vegetarian and gluten-free options. Overall, The Cheesecake Factory is a highly recommended dining destination for those looking for delicious food and a pleasant dining experience.

The Cheesecake Factory In-depth Review

Overall Rating: The Cheesecake Factory is a fantastic restaurant that consistently delivers an exceptional dining experience.

Menu Variety and Quality: The menu at The Cheesecake Factory is extensive and offers a wide variety of delicious options. From appetizers to desserts, every dish is made with high-quality ingredients and bursting with flavor.

Dining Experience: The dining experience at The Cheesecake Factory is always enjoyable. The restaurant has a lively atmosphere and comfortable seating, creating a welcoming environment for guests.

Service Efficiency and Friendliness: The staff at The Cheesecake Factory is known for their efficiency and friendliness. They are attentive to customers' needs and provide excellent service throughout the meal.

Ambiance and Decor: The ambiance and decor of The Cheesecake Factory are elegant and stylish. The restaurant is beautifully decorated, creating a sophisticated and inviting atmosphere.

Pricing and Value for Money: While The Cheesecake Factory may be on the pricier side, the quality of the food and dining experience make it worth the cost. The portion sizes are generous, ensuring that customers get their money's worth.

Reservation Process: The reservation process at The Cheesecake Factory is simple and convenient. Customers can easily make reservations online or by phone, ensuring that they have a table waiting for them.

Accessibility and Parking: The Cheesecake Factory is easily accessible and has ample parking available. The restaurant is located in a convenient location, making it easy for customers to visit.

Cleanliness and Hygiene: The Cheesecake Factory maintains a high standard of cleanliness and hygiene. The restaurant is always spotless, and the staff follows strict hygiene protocols to ensure the safety of customers.

Dietary Options and Special Requests: The Cheesecake Factory offers a variety of dietary options and is accommodating to special requests. Whether you're vegetarian, gluten-free, or have specific dietary restrictions, the restaurant has options to suit your needs.

Beverage Selection: The beverage selection at The Cheesecake Factory is extensive and includes a variety of alcoholic and non-alcoholic options. From signature cocktails to refreshing mocktails, there's something for everyone.

Wait Time: The wait time at The Cheesecake Factory can be a bit long, especially during peak hours. However, the staff does their best to minimize wait times and keep customers informed.

Portion Sizes: The portion sizes at The Cheesecake Factory are generous. Customers can expect to leave the restaurant feeling satisfied and with enough leftovers for another meal.

Special Events and Promotions: The Cheesecake Factory frequently hosts special events and promotions, offering customers exciting opportunities to try new dishes or enjoy discounts on their favorite menu items.

Online Ordering and Delivery: The Cheesecake Factory offers online ordering and delivery services, making it convenient for customers to enjoy their favorite dishes from the comfort of their own homes.

Customer Feedback and Reviews: The Cheesecake Factory values customer feedback and reviews. They take customer opinions seriously and use them to continuously improve their menu and dining experience.

Loyalty Program: The Cheesecake Factory has a loyalty program that rewards customers for their continued patronage. Members can earn points for every dollar spent and enjoy exclusive perks and discounts.

Social Responsibility and Sustainability Efforts: The Cheesecake Factory is committed to social responsibility and sustainability efforts. They prioritize using locally sourced ingredients and implementing eco-friendly practices to reduce their environmental impact.

Staff Knowledge and Recommendations: The staff at The Cheesecake Factory is knowledgeable about the menu and can provide helpful recommendations. They are well-trained and able to assist customers in making informed choices.

Business Hours and Availability: The Cheesecake Factory has flexible business hours, ensuring that customers can enjoy their meals at a time that suits them. The restaurant is open for both lunch and dinner, providing ample availability.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact The Cheesecake Factory customer service

Phone number

+1 (855) 820-9994

Website

www.thecheesecakefactory.com

Most discussed The Cheesecake Factory complaints

foreign object in food
2
(opinions to this review)

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with The Cheesecake Factory?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Cheesecake Factory Customer Service. Initial The Cheesecake Factory complaints should be directed to their team directly. You can find contact details for The Cheesecake Factory above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about The Cheesecake Factory. Discuss the issues you have had with The Cheesecake Factory and work with their customer service team to find a resolution.