Cato

I went into Cato Fashion in Suffolk, Va 23434 and found a pair of earings that I wanted to purchase. The Sales Assoc. explained she could not ring them up because the price was missing from the earings. We both looked for another pair just like them but they were all sold. There was a pair very similar so I asked if she could use that tag and she said no she could not sell me the earings because the manager was not there. I asked her to hold them until I could come back the next day to give them so time to research the correct price tag with another store. I went back 24 hours later and the 2 sales associates still had not looked into the correct pricing but knew about the sitiuation. I stood there while she called multiple stores in the area. I understand that they were only following company policy but this is ridiculous to loose a sale over a pair of earings and to inconvenience the customer 2 days in a row. I have spent thousands of dollars in this store over many years and I will be very reluctant to go back. This type of poor customer service is why stores end up closing their doors. Even Walmart will use another price tag of a similar product
to make the customer happy.