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4.3 884 Reviews

Cato Complaints Summary

10 Resolved
157 Unresolved
Our verdict: If considering services from Cato with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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K
6:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cato employee

I went into the store last night 9/26/19 around 8:40 pm. I was fully aware of store hours and knew the store closed at 9:00pm. I went in to the jewelry section looking for a pair of earring which really should not matter what I was looking for. I saw 2 employees behind the counter. One employee said "M'am you do realize we close in 10 minutes. I stated to her yes I know that and I was only looking for jewelry. I was taken aback of how rude that was as I still had 15 minutes to look and or purchase any items. I went around the corner to look at Jewlery displayed on the mannequins and I heard the employee say "is she gone yet". At that point I said loudly no I'm still here. At that point I was so mad I left. I got in my car and the time said 8:47. A woman pulled up next to me with a Cato bag in her hand and I told her she may want to hurry up and proceed Ed to tell her what the employees told me. She said she had a return and they don't close for 10 more minutes and shook her head. I shop Cato frequently and I am familiar with several employees as I usually shop in the afternoon. But this particular evening I was at Walmart next door and stopped in Cato on the way home. The fact that yes I do realize the store hours and the employees want to go home but I also know that you should not be that rude to your customers. EVER! needless to say I am extremely unhappy and is why I am sending this.. My name is Karen Jacobs and my email is [protected]@yahoo.com.

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8:40 pm EDT

Cato sales rep

I have been shopping at cato for over 35 years and used to be employed by caro.
My daughter and I went to cato in thursday, 9/19/19.. The time was 7.50 p.M. The store closes at 8 pm. As soon we entered the store a lady who was employed by cato approached us and said exactly.. The store will be closing in 5 minutes. Nothing else. Not how are you, are you looking for something special, directly the time. She went back behind the register and started talking to the other employee.
That is very bad customer service. Cato should welcome any customer, but she was getting out of there at 8 pm. Of course, me and my daughter turned around and left. I can tell time, i'm not stupid, is what I felt like telling the very rude employee of yours.
I have spent alot if money in cato over the years, but this cato with the employees there now, want be there too much longer. No one is never in there. I can see why. They run them out so they don't have to wait on them.

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5:31 pm EDT

Cato service

I went into Cato Fashion in Suffolk, Va 23434 and found a pair of earings that I wanted to purchase. The Sales Assoc. explained she could not ring them up because the price was missing from the earings. We both looked for another pair just like them but they were all sold. There was a pair very similar so I asked if she could use that tag and she said no she could not sell me the earings because the manager was not there. I asked her to hold them until I could come back the next day to give them so time to research the correct price tag with another store. I went back 24 hours later and the 2 sales associates still had not looked into the correct pricing but knew about the sitiuation. I stood there while she called multiple stores in the area. I understand that they were only following company policy but this is ridiculous to loose a sale over a pair of earings and to inconvenience the customer 2 days in a row. I have spent thousands of dollars in this store over many years and I will be very reluctant to go back. This type of poor customer service is why stores end up closing their doors. Even Walmart will use another price tag of a similar product
to make the customer happy.

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1:42 pm EDT

Cato customer service

I was at the Cape Girardeau store on 9/12/19. the associate there was very rude. she is always rude, and looks at a person like why are you in this store. As I was waiting, she complained very loudly and rudely that corporate would not allow more than one associate working during certain hours. she stated that this was hard to do, and that corporate didn't care. she was also talking about the lady she had just waited on, and had left the store. the associate was saying that she had to call in the ladys charge card to save her $2.00. this associate should learn to keep her mouth shut. she should not be talking about people like this in front of customers, VERY rude and certainly not professional! I had quit coming in your store because of rude employees, if you want to return something they act as if you are taking it out of their billfold! women notoriously change their minds about clothes, so they need to let up on acting pissed when you return something.
I will again quit coming into your store. I refuse to give my money to rude people. if us consumers quit going in there, salesperson 121 will not have a job. that is what she deserves if she cannot be nice. its a shame I write this one day after 9/11, I am sure you can find nice people to work in your stores.

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5:07 pm EDT

Cato unethical behavior

I brought my 18 year old dauggter to your store in Bellmead Texas today with her trained service dog to look for a dress for a funeral. We chose not to put him in full vested gear since it was 103 outside. The associate came up and said we needed to leave with the dog since he was not vested. Meanwhile the dog sat quietly waiting while we shopped. We explained about the heat and that he was a service dog. She then wanted papers that are not required by law. She stated that this is corporate policy. My daughter tried to explain the ADA laws and service animals to her and was told to prove those laws. This was done with a very rude and superior attitude. My daughter did pull up the federal laws that showed the associate in the wrong. Afterwards she stated that she will have to speak with the district manager. The stress of this incident caused my daughter to have an attack at which point her dog had to apply deep pressure therapy. If I wasn't in such a hurry and the fact that we found the perfect dress I would have left. I will never go back to that store again. As I was checking out she continued to be rude and gave no thank you.

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Kathym61
, US
Oct 21, 2019 1:23 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

They are not required to wear a vest and you do not have to show papers. Tell them you are filing a complaint against them citing the American with Disabilities Act.

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V
12:36 am EDT

Cato bad customer service

Good morning and to whom it may concern, I've shopped cato stores and have purchased many items (Ahoskie, NC) no problem. But last Saturday (August 3rd, 2019) I visited a store in Portsmouth, VA (Churchland shopping center) walked in the door with no greeting, but another lady walked in and was greeted, but here's the thing I did not get asked for help or may I help you I was in that store for 15mins. A customer got rung up so friendly and she left, I'm still in the store still no "can I help you or have you found what you're looking for" now I'm the only customer in the store same thing, their conversation was about going out and I'm still looking, so finally this lady was working on the clothes still no help, I had to go to her and ask for help, she answers my question unfriendly, maybe I didn't look like I had money to spend, but I did that feeling was awful and it was a suit I wanted, but I didn't purchase it and I love the clothes.

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L
2:18 am EDT

Cato looking for work

I turned in a paper application for this Cato on August 5, 2019. I said to one of the workers that I was going to come back and turn in my resumé. Two days pass and I get a call from Rachel about my application and to bring in my resumé. I walked to the library to print it out and I walked to this store to turn it in. She tells me that she wanted to interview me on Friday August 9, 2019 for 1:30.

The day of the interview she calls me at 12:07 to cancel because the position had already been filled. That's highly unprofessional. That was a waste of time, money, effort, energy, and a hot and sweaty journey for nothing.

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11:44 am EDT
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Cato service

I went into this Cato store, and I was treated very rudely, I felt like the African Americans decades ago, when they weren't aloud in stores to shop, I'm an older brown Hispanic American from TEXAS, and I never thought I would be treated like this, I personally felt the employees do not want me to shop in their store, they ignored me, I asked for a shoe size, and the employee would not get it for me she ignored me, I had things on hold, and I waited at the register and no one said anything, finally after they checked all the white customers out, I was able to purchase my items, when I gave her a brand new 100 dollar bill she clenched pug got a long time looking up at it, which is fine I understand, we have to make sure it real, but then she turned around and infrint of all the customers she hands it to the other employee and says does this look real, and stared at it for a long time up in the light, finally they determined it was good and they checked me out, it was alittle embarrassing, how they treated, but what can I do, my mother lives in the area looks white and shops there so many time s, and she was there that day and gave a 100.00 dollar bill and was not treated like that at all. If I'm treated like this Again, my mother and I will hire an attorney to protect are rights as American citizens

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8:42 am EDT

Cato technical

This is crazy this is 2019 there is no way you should have only one register in a store i went into your Tampa Fl location Waters Ave on sat the store very busy on 2 people working, one registrar and a lady had to write a check and it took forever i heard the assoc explain to her that there system is old. This is ridiculous the check system should be updated just in case you have a customers who wants to write a check there should be no calling on the phone and going thru a bunch of promps. We are in the year 2019 REALLY COMPANY. THE CHECKS SHOULD BE AUTOMATIC GOING THRU THE SYSTEM.
AND THERE SHOULD BE 2 REGISTRARS, SO INCONVENIENT FOR THE CUSTOMERS AND STAFF. THE ASSOC LOOKED SO DISGUSTED BECAUSE IT TOOK 10-15 MIN TO GET THE CHECK APPROVED THRU THE COMPANY. PLEASE GET WITH THE PROGRAM AND COME UP UNLESS YOU WILL LOSE BUSINESS AND PLEASE GET MATURE ADULTS WORKING IN THE STORE.

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Molly from Arkansas
, US
Aug 18, 2019 3:06 pm EDT

I worked for Catos for years and yes the systems is old, however, smaller stores (making less than $1 million a year) only have 1 register because the traffic is low. On the check issues, the customer writes out the check, its scanned through the computer then given back if approved (this possesses normally takes 2-3 min) they most likely had to call in on the check becuase something was wrote wrong or unclear on the check making it impossible to posses the check through the computer, so instead of making a customer void their check and rewrite it (taking more time) we call it in to the help desk. Yes the process can take a few minutes depending on how busy the help desk is that day.

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5:49 pm EDT

Cato credit account look up representatives

They are AWFUL and act as if they hate their jobs. They are unbelievably rude and could careless when it comes to helping resolve issues...They need to be trained on how to communicate with callers and helping Cato employees...They get seem to get angry if you EVEN attempt to ask a question. This is very disappointing and discourages employees from wanting help...

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10:34 am EDT

Cato professionalism

I visit this store often and have waited for the opportunity to praise the staff for being professional and helpful. There has not been a time that I visited this store and things changed. The staff is unprofessional, talk about seeing each other's body. One staff member has made statements such as, " I am not gay, I just want to come in the dressing room with you". The staff does not have any respect for the customers One staff member uses profanity and don't care who hears her.

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10:47 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Cato the manager

The new store manager is rude. She talks down to the employees even telling one that she was an idiot. I do believe she is prejudiced. She won't help white customers and then goes out of her way for others. Come on what's wrong here. Other employees are following her lead. The girl who she talked down to was a young white girl who has been an amazing employee. This really needs to be handled

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5:04 pm EDT

Cato a/c

I have been coming to your store for many years, not any more. The customer service is outstanding but the ac is not working and I have been going to the store everyday for the past week to see if I can finish my shopping but no I cant, because the ac is broken. How do you expect someone to try on clothes when they cant even breath and all the sweat that is disgusting. Not to mention all the nasty germs that you can pass through your clothes. I am so disappointed in this I will not be returning.

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7:01 pm EDT

Cato customer service

I went into your Madisonville, Ky store today to return some items I bought last week in the Owensboro, Ky store. I shop a lot at Cato and I will say that normally your company has the friendliest associates around. I travel regionally for work so I am in and out of stores all over KY and this is the 1st time I've ever considered never shopping with you again. I walked in and no one acknowledge me, in fact, an associate was taking to a friend and I had to walk around them just to look around. I was not seeing anything so I took my return to the register. A lady walked up and never acknowledge me but just said can't you just find something else? I explained that I just needed to do the return. Then it was a 10 minute conversation she had to have with every other associate that they were just going to have to take a hit because of me since they had not taken in enough sales to cover the return, I am a district manager for a finance co, I would terminate someone that made a customer feel the way they made me feel today. I know this is not the norm for your associates but what concerned me the most is that this woman seemed to be a supervisor. I will not ever go back to the Madisonville store again. Store 245, Cashier 101, 7/2/19 1:55Pm, Trans:6067, register 1, reference [protected] 6/26/19. I have never written a complaint before. I work with the public daily and have for 25 years so understand that this made enough impact for me to submit a complaint. Lisa Whitley 208 Camden Court Evansville, IN 47715/ [protected]@gmail.com

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9:45 am EDT
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Cato cato fashions

RE: Store manager, Cato - Seneca, S.C.

The two times I have visited this store I experienced the terrible behavior of that store's manager.
Apparently I was answering her quickly enough so she gave me the most disgusted look! She did it in front of other customers.
I have also witnessed the awful way she treats other customers and employees.
She intercepted various times while my register girl was working on the transactions by me and other customers. She took the merchandise from her hands and proceeded to scold her and ridicule her.
She acts like she's on speed! She talks on the phone while helping customers. Even at checkout. She runs around in a very hyper manner.
She yells out that customers should buy this or that.
She also asks customers where they bought the clothing they're wearing.
This manager asked me too each time I went into that store.
A customer had to use the bathroom because she was sick. When the customer cam out of the bathroom, this manager embarrassed her terribly because she used the toilet when she was ill. She did so in front of other customers!

I don't understand why she is kept as store manager and working with people.
Customers now have a name for her.

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6:57 pm EDT
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Cato in store customer service.

Let me start by saying that I have been a CATO customer and card holder for many years. I have always shopped at this location and have never had an issue with any associate. I love the merchandise and even shop at other out of state locations and on-line from time to time. I arrived at the King George, VA location to shop on 5/21/19 @ 6:00pm. There were two sales associates in the store. They halfheartedly greeted me when I came in and I remember thinking that's odd because the associates are always so friendly and helpful. One was hanging or tagging clothes and the other was admiring the inventory. As I browsed, the associate that was admiring the inventory decided to try on a dress she had exclaimed was cute (only us 3 in the store). As I continued to browse the associate in the fitting room came out to the mirror and primped a bit and commented how much she liked the dress. After I made my selections, I went to the counter to ask for access to the fitting room and stood while one associate rang up merchandise for the other (at this point, two more people were browsing). As I stood there, I had to listen to their too loud conversation. The associate purchasing the merchandise did not realize she bought so much so they stood there removing items and discounting to get to a favorable total. The purchaser talked about her mother-in-law's account, vs her own and the reason she needed the purchase to be a certain amount. The whole time I'm standing there listening to their shennanigans, they did not acknowledge that I was standing there, they did not look my way, they did not say hang on a second or acknowledge me in any way. When I placed my items on the counter and began to walk out the store, the associate at the register asked "Are you ok?" I continued to walk out the store. Those two DEFINITELY don't fit the standards that CATO has had in this store in the past. Their attitude and even their appearance is a far cry from what I am used to when shopping at this location. I shop here because I live here. But if this is the best we get in our town, I guess I will have to shop when these two muggs are not on the schedule or switch locations. I would hate to resort to online shopping only and I would hate to have to drive 50-60 miles to another location. Not sure what you all do in cases like this or if I will be contacted about this complaint but I at least wanted to attempt to let someone know about my one and only bad experience at the King George Cato. I actually drive 30 miles to get here as I live on the other side of King George near Dahlgren. We are building up that side of King George...Maybe CATO can come to that side? Thanks for listening.

Jennifer Smith
[protected]@gmail.com
[protected]

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5:13 pm EDT
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Cato assistant manager

I was hired on May 10, 2019. The manager is amazing the assistant manager is horrible! She treated me as if I was inadequate to even walk in the store more less work there. She had nothing nice to say to me and was constantly on my butt everything I did or said was wrong. I truly know that I could've made Catos a career for me I loved my job but felt like I wasn't wanted there. I feel the assistant manager should be let go or disciplined!

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8:22 am EDT

Cato not being contacted when my online order has been delivered to the store.

I placed an order on May 1st and kept checking back online to see if any updated info had been added. Fastforward to today May 13th, I decided to CALL to check since no updates had been added to the site. The operator told me my order had been delivered to the store on May 6th! No one contacted me at all. Very poor customer service. The order was placed online and was to be shipped to 4111 New Bern Avenue
Raleigh, NC 27610
US

Order Date: 05/01/2019
Order Number: 4242658
Order Total: $96.47

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Update by Tonya James
May 13, 2019 8:23 am EDT

I just submitted the complaint 3 minutes ago. There is no update yet.

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8:33 pm EDT

Cato customer service

I used to work at this particular store and 2 years ago I quit for this same reason! I walked in today to get me a shirt to go to the festival I was greeted but didn't even see the person that was greeting me! I helped myself no one offered to help me and when I asked a question they kept doing what they were doing and answered my question from afar instead of walking to me and helping me! Also when I went in the dressing room to try on a shirt no one tryed to help me in there either! When I walked out dressing room all three employees that were working which one of them was the store manager were huddled in the back talking and laughing and just staring at me! I pretty much had no customer service what's so ever and even tho I worked there and didn't leave on the best terms I walked in as a customer and should have been treated as any customer would have! The only reason I didn't turn around and walk out without buying anything is because I was on a time limit!

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8:43 pm EDT

Cato store orders

I ordered a skirt on 3/23/19. I handed the employee a size 24 and asked her to order a size 28. She was talking to another employee and said 24 in her comment so I asked her, not once but twice the size she was ordering was a 28. She assured me very rudely that she was ordering a 28. When the order came in it was a size 24. I returned it and another employee ordered it yet again. The size she assured me she was not ordering. I just today, 4/23, a month later I finally received the skirt. On 4/6 I went into the same store 00016 and ordered a denim skirt. I paid for it and she said it would be in within 14 to 17 business days. This is ridiculous in itself however it is what it is. Well on 4/23 I called because I still have not received either of my orders. Well she told me the reorder was delivered yesterday so I would receive a call today. I asked her about the order from 4/6 she had not record of it. I was on the phone for over 40 minutes trying to get her to understand that I really did order it. The employee entered it as a sale and not a send sale. After trying to prove my case, a couple of hours later she informed me I would have to come into the store for a refund and they could reorder. Now I would have to wait another 2 plus weeks to get my order! I have left several messages for Joe or Jill Evans and she will not return my phone call. I have called others and no one seems to be able to do anything or could care less. I should not have to wait 2 more weeks for an order I paid for on 4/6 almost 3 weeks ago. Cato is my favorite store and I shop there ALOT but this is really causing me to reconsider and take my money elsewhere. The customer service absolutely sucks!

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Cato Customer Reviews Overview

Cato is a popular fashion retailer that offers a wide range of clothing and accessories for women. The brand has received numerous positive reviews from customers who appreciate the quality of their products and the affordability of their prices. Many reviewers have praised the company for its excellent customer service and fast shipping times. Customers also appreciate the variety of styles and sizes available, making it easy to find something that fits their personal style and body type. Additionally, Cato offers a loyalty program that rewards customers with exclusive discounts and promotions. Overall, Cato is a great option for women looking for stylish and affordable clothing.

Cato In-depth Review

In summary: Cato Fashions offers a user-friendly online shopping experience with a diverse range of affordable women's clothing. The brand stands out for its inclusive sizing and trendy styles. While the quality of clothing receives mixed reviews, the company provides efficient customer service and a straightforward return policy. Cato's commitment to accessibility and community involvement adds to its positive reputation, although there's room for improvement in areas such as ethical practices and mobile app functionality.

Website Navigation and User Experience: The Cato Fashions website is well-organized with clear categories and filters, making it easy for customers to find what they're looking for. The site's responsive design ensures a smooth browsing experience on various devices.

Product Range and Selection: Cato offers a wide selection of women's apparel, including casual wear, work attire, and special occasion dresses. They also carry a range of accessories and footwear, catering to a variety of tastes and needs.

Pricing and Value for Money: The brand is known for its affordable pricing, providing good value for money. Customers can find fashionable items at budget-friendly prices, which is a significant draw for the cost-conscious shopper.

Size Inclusivity and Range: Cato is praised for its size-inclusive approach, offering a broad range of sizes in both plus and misses categories. This inclusivity ensures that a wider audience can enjoy their fashion offerings.

Style and Trend Relevance: The brand stays up-to-date with current trends, offering stylish pieces that resonate with modern fashion sensibilities. They manage to balance classic styles with contemporary trends, appealing to a broad customer base.

Quality of Clothing and Accessories: Reviews on the quality of Cato's clothing and accessories are mixed. Some customers are satisfied with their purchases, while others have noted that the quality can be inconsistent.

Online Shopping Experience: Shopping on Cato's website is generally a pleasant experience, with an easy-to-use checkout process and clear product information. However, the lack of a mobile app might detract from the experience for some users.

In-Store Shopping Experience: Customers who visit Cato stores often compliment the clean and well-organized layout. The in-store experience is typically positive, with a variety of styles and sizes readily available.

Customer Service Efficiency: Cato's customer service team is noted for being helpful and responsive. Issues are usually addressed promptly, contributing to a satisfactory service experience.

Shipping and Delivery Options: The brand offers various shipping options, including standard and expedited services. While shipping costs are in line with industry standards, free shipping promotions are occasionally available.

Return and Exchange Policies: Cato's return policy is straightforward, allowing customers to return items within a specified period. The process is simple, which enhances the overall customer experience.

Customer Reviews and Testimonials: Customer feedback on the Cato website and third-party review sites is varied. Positive reviews often highlight the brand's affordability and style, while negative comments sometimes point to quality concerns.

Loyalty Programs and Discounts: Cato offers a loyalty program that rewards repeat customers with discounts and special offers. This program is a boon for those who shop at Cato regularly.

Brand Reputation and Ethical Practices: Cato has a generally positive reputation among its customer base. However, there is limited information available regarding the brand's ethical practices and sustainability efforts.

Accessibility for Disabled Customers: The Cato website is designed with accessibility in mind, ensuring that customers with disabilities can navigate the site with ease. This commitment to accessibility is commendable.

Community Involvement and Social Responsibility: Cato engages in community involvement and social responsibility initiatives, which reflects positively on the brand and resonates with socially conscious consumers.

Payment Options and Security: The website offers a variety of payment options, including major credit cards and gift cards. The online transactions are secured with industry-standard encryption, providing customers with peace of mind.

Mobile App Functionality: As of the knowledge cutoff, Cato does not offer a mobile app, which could be seen as a missed opportunity to enhance the shopping experience for mobile users.

Marketing and Promotional Strategies: Cato employs various marketing strategies, including email newsletters and social media campaigns, to engage with customers and promote their products. They often run sales and promotions, which are well-received by their customer base.

Overall Satisfaction and Recommendations: Overall, customers express satisfaction with Cato's affordable prices, inclusive sizing, and trendy selections. While there are some concerns about clothing quality, the positives seem to outweigh the negatives. We would recommend Cato to shoppers looking for budget-friendly, fashionable clothing with a wide range of sizes.

How to file a complaint about Cato?

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4. Detailing the Experience:
- Provide detailed information about your experience with Cato. Include key areas such as transactions, nature of the issue, steps taken to resolve, personal impact, and the company's response.

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Phone numbers

+1 (800) 758-2286 +1 (704) 554-8510 More phone numbers

Website

www.catofashions.com

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