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The Brick
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2.3 1339 Reviews

The Brick Complaints Summary

419 Resolved
915 Unresolved
Our verdict: Engaging with The Brick, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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The Brick reviews & complaints 1339

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C
5:07 pm EDT

The Brick Dining chair

I purchased a dining chair on clearance and noticed it was just a bit wobbly and asked the salesperson what was wrong with it, and he indicated there was nothing wrong to his knowledge. We noticed a few small scratches and I assumed perhaps since it seemed unstable this is why it was on clearance.
Once I got it home to put footpads on a few days later and turned it upside down, I saw that it seems the chair had been completely damaged at some point and the frame attempted to be glued and hidden. Obviously did not see this in the store nor able to investigate thoroughly enough there to find this.
The Brick clearance items I see on your bill are "as is" and non-returnable. I have attempted to repair but am unsuccessful and now have bought a chair I have not and will not ever be able to use. I find what this Bricks location did in selling this chair and hiding this large damage as being deceitful and fraudulent. Shame on The Brick for allowing these practices to happen.

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4:02 pm EDT
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The Brick stove - fridge - dishwasher

I bought 3 appliances on august 19th 2019.. Still not delivered. The brick has been paid since august 19th (making money with my money but I have no appliances!). The delivery date was postponed 3 times and I was never advised. I have to do my own follow-ups. Next delivery date is oct 24th («maybe» they said!). At first they told me sept 11th, so I sold my 3 appliances 2 days before so I could clean up and be ready for delivery. I have no appliances ever since! This is the worst service ever! After all my complaints (many many phone calls and going to the store twice) they never tried to help in any ways. I'm the one who came up with a solution: lend me a stove & fridge. Finally they came up a solution for my dishwasher: we will split the order as it is available. Why didn't anyone think of that before? They called me on monday to advise of my dishwasher delivery the next day (oct.8th). I waited all day! No one came! Nobody cares about customer service at the brick. Today, oct. 14th, I am suppose to get my dishwasher: I have an appointment (they never showed up!). It's the 4th time I take a day off for the damn appliances. I should get (without asking for it) a reasonnable refund for all the wait, the hastle, the frustrations, the stress and those days at work I have to give back (1st day «unpaid»)! The brick = worst service ever. Can't wait to see the condition of their products. I am so worried this roller coaster ride of anger & disappointments will go on if ever I need «after sale-service». See invoice : 081993mdool

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Update by sandra winchester
Oct 17, 2019 4:31 pm EDT

They didn't show up on tuesday nor on wednesday like they were supposed to as the clerk had told me the week before. They don't even honor their own word! NOBODY bothered to called me on monday nor tuesday nor wednesday to let me know i shouldn't waist another day waiting at home... I have to call and do my own follow ups! I am tired of not being advised, waiting for nothing, having to arrange overtime with my boss to give back that lost time for the Brick - WORST service ever!
I have a new appointment for saturday oct. 19th... and the damn roller coaster goes on!
The Brick - where customer service isn't important AT ALL!

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5:32 pm EDT
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The Brick 30” conv range & warranty

I bought this stove and was asked if I wanted to purchase the warranty. I said no not interested. She proceeded to tell me I get it back to put toward something in the store. I haven't heard back from the brick on when it was over. I just remembered about it and called and they told me rudely (manager) that I'm to late by a few months. That was up in August. The girl never explained how this worked. No notifications from you's and I filed and forgot. Now I'm out 170$. The manager was very rude about it. Told me I should have put dates into my phone as a reminder. I'm very upset first of all I would not have taken the extended and now I've lost the money back I was told I would get back. (170.00$). I'm pissed.

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8:16 pm EDT

The Brick bed

They promised delivery and assembly. They just delivered the bed in my room and left.
I called the Brick several times and there was no follow-up. They never answered my phone on the second day. I had to visit the Brick store to request refund. They don't have return policy.

I'm sleeping on the mattress with boxes of the bed delivered in my room. No follow-up and no return policy. Unbelievable.

I don't want to sleep in that bed any more even if they come back to my home and assemble.

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3:45 pm EDT
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The Brick customer service/product & delivery

We are writing to express our frustrations that we have experienced since we made our purchase of a bed and mattress on January 2nd of this year.

The bed that we had ordered was out of stock, therefore we had to wait until March 3rd to have the items delivered.

In order to even arrange delivery is very frustrating as when we call during business hours, the phone continues to ring. There is no answer, nor an option to leave a voice message. We have literally had to call and hang up continuously and even then there has been no answer.

Once the items had finally been delivered to our home, we started to open the packaging and discovered some of the slats were damaged and not flat, therefore making it difficult to attach the slats to the frame.

Furthermore, the upholstered headboard had a tear and a button was not pushed in as it should be. Also, the headboard did not look to be the same as what we saw in the store. To say the least, we were very disappointed in the quality of the product.

We called The Brick on the same day to advise them of the damage. They asked us to open all the boxes and assemble the bed.

We called back on March 4th again and they stated they will look into it and get back to us.

After numerous calls, we had arranged for an exchange of the slats. Also, a technician was arranged to be sent to our home to review the damage to the headboard.

On March 5th, we were asked to disassemble the bed along with the foot board.

On March 8th, The Brick sent the wrong box to our home. We did not receive the slats.

On March 13th, we contacted The Brick. The phone continued to ring. We called back again three times, entered 2 for customer service, also tried 3 for delivery line. There was no answer with either option and no response when contacting the operator. We then received an option to leave a voice message through CISCO. We left a lengthy message advising of our frustration including details of the situation and to receive a call back.

On March 15th, we spoke with Megha again to arrange delivery of the slats.

On March 17th, the slats were delivered however the delivery driver told us to also exchange the foot board and box. We advised that it did not make sense to do that as only the slats needed to be exchanged. We had already been inconvenienced and did not want to disassemble the bed. The Brick then agreed to make an exception to only exchange the slats.

On March 18th, we received a voice message advising the headboard was not repairable and would need to be exchanged, however it was out of stock and would not be available until after April 20th.

Once the item arrived we had been contacted to arrange delivery. In July, we had asked for the product to be thoroughly checked before delivering it to our home. We were advised that it would take a few days and once they had confirmed the headboard was good they would contact us to arrange delivery. Weeks went by and we did not hear back.

We went to the store in August and the lady who reviewed our file mentioned there was no note of our previous discussion and that they still did not have the headboard. Keep in mind the item was purchased in January and we are now in September.

Finally, we received a call to arrange delivery last week. We agreed for the item to be delivered on Friday, September 13th. On Thursday, we received confirmation that the delivery would be made between 8:15 am and 11:15 am. We had to re-arrange our work schedule and drop off and pick up for our daughter's school in order to be home for the delivery.

We checked the delivery status which notified us that the delivery was delayed. We understand that due to unforeseen circumstances there can be delays.

After waiting well past the delivery time the status of the delivery for this date had been cancelled. We did not receive a phone call nor an email. On September 29th we received a voice message to arrange delivery again. We have been more than patient and cooperative throughout this process but have now reached our limits.

The lack of customer service received has been very disappointing and frustrating along with the quality of the product. Our experience with The Brick has been very upsetting.

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2:55 pm EDT
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The Brick Sales

Hello my name is Sheranne McNaughton I am writing to make a complaint about your corporate sales person Alicia at the Brantford location she falsely advertised items she sold saying they were capable of sanitizing my childs bedding which she also sold me the bed and mattress covers my total purchase was $16, 748.00 for the items the federal government had paid. These items where purchased to help with my disabled childs special needs but they are not capable of doing what your salesperson stated they could do after such a large purchase you would think that the sales person would have adequate accurate information regarding the items she sold I want this problem rectified immediately this is not acceptable

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Update by Wildberries
Oct 08, 2019 3:07 pm EDT

Do Not shop here things are over priced the sales people are not well aware of the items they are selling they give out inaccurate information regarding their stock they say anything just to make a quick sale they are a horrible company I spent 17, 000 on king size ajustable bed, accessories, matteres covers, pillows washer and dryer. The washer and dryer was purchased because of the sanitation options to be able 5o sanitize the bedding but it turns out the washer is not capable of doing what the corporate sales person stated they could do . I am very unhappy with there misinformation faulty sales persons advertising all so they could make a sale Do Not Shop at the Brick Buyer be warned

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4:43 pm EDT
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The Brick Manager yelling at his associates

I was at your location at hwy 7 and airport rd in brampton on on Sunday morning at approximately 1045 am.
There was a group of associates huddled in an area and what I assumed was a manager speaking with them. As I was shopping around this manager started yelling at one of the associates and was telling that person that if you do it again I'm sending you home. I couldn't believe my ears, this is how a manager speaks to his employees and worst if all on the sales floor for everyone to hear! Who ever this man was he shouldn't be speaking to anyone in this manner AT ALL!
I have been a retail manager for over 20 years and would never speak to anyone in this manner ever and not on the sales floor. I was disgusted with what I heard that I left the store and went across the parking lot to sleep County and spent my money there.
If this guy doesn't know how to manage his people then maybe he shouldn't be doing this job. I was extremely disgusted by what I heard and will never be back to that store ever again.

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3:44 pm EDT

The Brick customer service

I took a friend to the Brick to shop last night. While in line to buy the products she wanted, the man behind the counter took the people behind us and said " He would get to us when he could as he was very busy". My friend is older and has a handicap and this behavior was unacceptable. We left and will never go back to this store again. We have decided to pay a little more and go where we are treated properly. Needless to say they lost about $5000.00 dollars in sales. And in a small town word gets around

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12:03 pm EDT

The Brick stove

I bought a stove in 2016.I paid the extended warranty for it. Now in 2019 I had a problem with my stove it's turning off by itself the oven is not working properly. We called the brick customer service and it was the worst customer service that I had. When I demand to speak to somebody hire they declined my request and hang up on my face they told my the supervisor will call me back but I never heard anything from them. They told my the technician we submit the report with 72 business hours and they will call me with an update anything. I really regret buying staff from this company. It's the most [censored] company and the most disrespectful company
Even though they don't want to exchange my stove they want to give me a credit for 682$ and I bought my stove for 1199$ without the taxes and the extended warranty. They are thieves. The only thing that I want is to exchange my stove and get a new one ... but I will share my situation in social media and let everybody know about yours worst and [censored] company

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12:14 am EDT

The Brick dining table and 4 chairs

on asking17 Aug 2019 i purchased a round table and 4 chairs floor model some minor scraches on the chairs the table was fine they load it in my van i live 2 km from the store within half and hour i went back with tabel top damaged nd ask to replace the top they were so rude i was not asking for refund they refuse within one hour i stop the transaction hopefully the resolve the issue or repair the damage when they found i stop payment they called they will send it to collection in 40 years dealing with furniture stores never i experience unprofessional customer service

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10:47 am EDT
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The Brick did not receive all furniture bought

Sept 14/19 my husband and I bought a couch, chair and ottoman from the brick.
Monday Sept 30 the couch and chair were delivered. When the furniture was being unloaded the delivery driver noticed the chair had been dropped at the warehouse. They did not give me the chair. They took it back. Received a call the next day that more chairs were in stock and I could get one wed. If I wanted to pick up I could. I said they could deliver since I had to pay for delivery.
That's not even the issue but was an inconvenience as I had to make sure I was home two days.
I was just told on wed, oct 2 it was going to be at least another month before I could get an ottoman. I find this very unacceptable. Probably would have bought furniture somewhere else. I need all I have bought and are paying for.
Any assistance in getting an ottoman sooner would be greatly appreciated.

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9:47 am EDT

The Brick delivery/ installation

If you are planning to buy washer/dryer, the salesman promote free installation if you buy installation kit. However, brick is sending delivery guy to install. They don't know how to install. Also they took all my installation kit and said money will refund. I wait two weeks didn't refund. I went to the shop and they said I was lying regarding installation kit. They didn't refund either. I will never buy anything from brick. They are thieves.

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8:07 am EDT

The Brick refrigerator

In December 2017 we purchased a Whirlpool refrigerator from The Brick in Newmarket Ontario. The sales man advised we also purchase an extended warranty. Now under your warranty for 5 years. Four weeks ago we noticed food going off. I got a temperature probe from my local public health, this is used for refrigerator temperature readings only, thus we determined that the refrigerator was no longer maintaing the correct cool temperature. We contacted our local store and were given a phone number and email to call for service. The phone number for King and State is never answered. Brick customer service says " yes they have an issue with their phone line" and the email address was wrong. The customer service at the Newmarket store is lacking. All they do is hide in the inner office and when they do speak to you it is a chore. Still now 4 weeks and counting, several visits to our local Brick customer service and no contact from anyone about reparing the refrigerator. Beyound frustrated now. Why have customers purchase a warranty that either doesn't really exist or there is no back up with. If my issue is not resolved soon a complaint will be lodged with the BBB and I will involve social media. The Bricks lack of follow through with the warranty they sell is shameful on your part. I expect a reply soon. Jillian Bloomer. Email [protected]@Rogers.com or contact number [protected]

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12:41 am EDT

The Brick lg fridge

I had a very hard time with Bricks. We bought an LG fridge a few months ago. That fridge creating noise from the first day. I contacted Bricks, she told me it will be ok after a few weeks. Noise was increasing day by day. After one month I contacted the warranty company so they sent a technician several times, last time he replaced the compressor advised by the LG representative but still the same noise. The technician told us that he recommended the LG company to replace the fridge. Now we are calling every week but they told us that call us next week.

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8:42 pm EDT

The Brick two queen size beds, headboard and couch

What happened to Customer Service? On July 2nd I went to #TheBrick St. James St. Winnipeg, and purchased 2 queen size beds, frames, a couch with a chaise and a fancy headboard for one of the beds.

Delivery #1- receive 1 bed, a couple weeks after date purchased, within their 4 hour delivery window. Hole in box spring. Ok. [censored] happens. They replace box spring in two weeks which makes it a delivery #2 to which a 4 hour window is given and I have to leave work.

The Brick calls me saying my headboard is ready, I ask could the headboard, 2nd bed and couch come all at once so I don't have to miss three more half days of work. No problem they say. Sooo, after not hearing from them in the first week of September I call them to find out they don't have any of my stuff anymore.?!? They sold it! All of it!

So, after I raise a fuss, they deliver a bed that I DIDN'T originally purchase, delivery #3. 4 hours away from work again.

My couch is delivered on September 11, delivery #4 and 4 hours out of the office again. Open the package, one of the legs is cracked in half. I complain, talk with the claims/warranty team and they order legs, minimum 2 weeks delivery for new legs. So I can't sit on my couch that I ordered July 2nd. And I still have not received the legs as of yet September 24.

Saturday, Sept. 21, they deliver my headboard (delivery date #5) that they sold and had to order me another one. I ask if they can assist in attaching it to the bed frame, also purchased with the queen bed at The Brick to which they say ‘sorry it's not on the work order', really. Look at the customer history, if the headboard would have been here at the same time as frame and bed they delivered they would have put it all together as they put the frame together and the mattress and box spring- with the hole I might add. So, I do it myself.

Now, my couch is in plastic in living room cause I can't sit on it as the chaise part has cracked legs, and when delivered will be delivery #6. I open up the couch portion to find out that the legs for the couch don't match the legs to the chaise part of the SAME couch- different heights and shape. So the legs I'm waiting for are the WRONG ones! (Pictures below)

I have called to speak with a manager and emailed them to which no one will return my call. I was polite, courteous and considerate. So today... with a friend that encouraged me to get in there and not back down...I went in there. After an hour of debate about the legs, I told them I was going back to work, they have three hours to solution the couch legs and the discount they will give me or they can come and take it ALL back and full refund as the couch is in plastic and I still have the box for the headboard.

They actually told me that in all scenarios they made things right. I ordered 4 things and on delivery #6 1 week shy of 3 months ago! I received a bed I didn't order, a couch that is not ‘sitable' as I have no legs, a bed that had a hole and a headboard that they sold and had to order me another one. I am on three months and have yet to receive a piece of furniture that doesn't have a defect or that I originally purchased. I asked for a discount on my full purchase to which he offered a discount on my next item I order from that store... are you F$!@king kidding me. I will not take a step in that establishment again!

Oh... and they don't hesitate to collect the money on time, back in July!

The manager has since called me. It's been a week since I walked in there and still no legs to my couch and it's October 1st. This is completely unacceptable treatment to a customer. I am now demanding a discount or they can come get it as the couch is still in plastic and not being used!

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8:04 pm EDT
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The Brick Bedroom furniture

There are so many complaints on this site...is the brick store don't care about customer service anymore? Even after seeing so many complaints reading...service doesn't seem like improved at all. Here is another complaint...Bought bedroom set in April 2019. Still dresser and night table not delivered. It has been damaged twice but now store is saying they have discontinued this item. When I purchased this set...I got rid of my box spring as the set had built in frame. I have purchased all other items like art, rug and curtains etc to match set. The store doesn't have that colour anymore in any other set. Talked to Alana in the store. She said she can't do anything about at least lost my box spring due to their bad service. Kept my money so long and only thing can do is take the half delivered product and after refund my money?

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7:43 am EDT
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The Brick furniture assembling and customer care

Hello
Yesterday evening I had furniture delivered to my condo by the Brick. While assembling my bedroom set, the delivery men accidently hit a piece into my wall, which was freshly painted the day before. They also scruffed up my hardwood flooring in the same room. I was able to polish out the floor scruffs but the wall damage is permanent. The response from the driver was "I didn't do it", but I was just outside the room by the door and I saw him do it. He apologized and said "we'll just cover it with the dresser so you can't see it" This is unsatisfactory Especially considering I don't want the dresser in that spot.
As well, according to my agreement on purchase, EVERYTHING except a coffee table was to be assembled. They refused to do it. I am now stuck with boxes filled with a dining room table, coffee table, storage container for in front of my bed, a futon and an entertainment system table. I am a single mother who is incapable of assembling these items, which is why they were to be assembled for me. My salesperson Anata Francis assured me in person and by phone that everything would be assembled but the coffee table.
Throughout my journey with the Brick I have had many problems. Anata has been very supportive, but only her. All other services have been disappointing.
I need someone to come and assemble my furniture ASAP as promised and paid for.
I purchased my items at the Richmond Hill location.

Please respond ASAP.

Sincerely,
Rose Anne Socha
[protected]
8 Maison Parc Crt., Thornhill, On., L4J9K5

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2:43 pm EDT

The Brick warranty technician

I had claimed warranty for my furniture, Brick sent a technician to check the furniture, I was not at home and dad is not speaking English. Two weeks later I found the technician totally made things up to avoid warranty, ignored my pictures and who knows which part of furniture he took pictures from. I was not expecting Brick to send such unprofessional technicians to people homes, my dad said he was angry on me and staring at me.

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1:49 pm EDT
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The Brick product delivery

I bought bedroom and living room back on June. Till today I have not had a complete delivery. The Brick will neither credit my charge nor deliver the complete in-damaged set. The Brick tried to deliver the sets sex times. Each time the products were damaged. The seventh time we agreed with the salesman at the Brick either to deliver a good product or pickup the parts from my house. The product delivered then was damaged. The Brick still would not pickup the product.

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11:04 am EDT

The Brick bed frame, mattress, pad 1983.75 deliver setup $103.49

The equipment, delivery and set up was purchased earlier in september 2019 with a promised delivery date of the following wednesday. The bed was delivered a week late with no set up. I did not initial the manifest attesting to condition of goods received as there was no way to inspect the goods without set up. My calls to the charlottetown brick are evidently blocked. This has happened to another complainant whose record I have. I have put a dispute notice on the purchase of service with my credit card company. As well, the men who delivered the furniture simply threw it against the wall, knocking the 2 lamps aside and damaging the base of one. The website announces the hours as beginning at 9 a.M. But the robot call blocker says 10 a.M. The brick needs set up the bed before september 30 as a medically compromised individual requires it. I have registered a complaint with yelp and intend to do so with the better business bureau and the local government authorities.

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The Brick In-depth Review

Overall Rating: The Brick is a top-notch retailer that consistently delivers exceptional products and services. I highly recommend them for all your home furnishing needs.

Product Selection: The Brick offers an extensive range of products, catering to every style and budget. Whether you're looking for furniture, appliances, or electronics, you'll find everything you need under one roof.

Pricing: The Brick provides competitive pricing, ensuring that you get the best value for your money. They frequently offer promotions and discounts, making it even more affordable to furnish your home.

Customer Service: The customer service at The Brick is outstanding. The staff is knowledgeable, friendly, and always ready to assist you. They go above and beyond to ensure your satisfaction, making the shopping experience enjoyable.

Delivery and Shipping: The Brick offers efficient and reliable delivery services. They provide timely updates on the status of your order and deliver it right to your doorstep. Their shipping rates are reasonable, and they take great care in handling your purchases.

Website Usability: The Brick's website is user-friendly and easy to navigate. It's well-organized, allowing you to find products quickly. The search function is efficient, and the checkout process is seamless.

Return Policy: The Brick has a flexible return policy, ensuring customer satisfaction. If you're not completely happy with your purchase, they offer hassle-free returns and exchanges. Their commitment to customer service is evident in their fair and transparent return policy.

Quality of Products: The Brick offers high-quality products that are built to last. They partner with reputable brands, ensuring that you receive durable and reliable items. The attention to detail and craftsmanship is evident in every product they sell.

Store Experience: The Brick provides a pleasant and enjoyable in-store experience. The stores are well-maintained, and the layout is designed for easy browsing. The staff is attentive and helpful, making your visit a memorable one.

Loyalty Program: The Brick's loyalty program is a great way to earn rewards and exclusive benefits. By becoming a member, you can enjoy special discounts, early access to sales, and personalized offers. It's a fantastic way to save money while shopping at The Brick.

Social Responsibility: The Brick is committed to social responsibility and giving back to the community. They actively participate in charitable initiatives and support local organizations. By choosing to shop at The Brick, you're supporting a company that cares about making a positive impact.

Competitor Comparison: When compared to their competitors, The Brick stands out for their exceptional product selection, competitive pricing, and outstanding customer service. They consistently outperform their rivals in terms of quality and overall shopping experience.

Pros and Cons:

  • Pros: Extensive product selection, competitive pricing, exceptional customer service, reliable delivery, user-friendly website, flexible return policy, high-quality products, pleasant in-store experience, rewarding loyalty program, commitment to social responsibility.
  • Cons: None that I can think of. The Brick truly excels in all aspects of their business.

Summary and Recommendation: The Brick is an exceptional retailer that offers a wide range of high-quality products at competitive prices. Their outstanding customer service, reliable delivery, and user-friendly website make shopping a breeze. With a flexible return policy and a rewarding loyalty program, The Brick goes above and beyond to ensure customer satisfaction. I highly recommend The Brick for all your home furnishing needs.

How to file a complaint about The Brick?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with The Brick. Make it specific and clear, such as "Defective Sofa Delivered by The Brick" or "Poor Customer Service at The Brick Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions you had with The Brick, the nature of the issue, and any steps you took to resolve it, including interactions with the company's customer service. Describe how the issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from The Brick, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, make sure to regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from The Brick or from other users who have had similar experiences.

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ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with The Brick?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with The Brick Customer Service. Initial The Brick complaints should be directed to their team directly. You can find contact details for The Brick above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about The Brick. Discuss the issues you have had with The Brick and work with their customer service team to find a resolution.