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2.3 1339 Reviews

The Brick Complaints Summary

419 Resolved
915 Unresolved
Our verdict: Engaging with The Brick, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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The Brick reviews & complaints 1339

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2:25 pm EDT
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The Brick Couches - leather wore out prematurely

I paid for 5 year warranty and informed the Brick that one couch wore out badly and im 65, no kids, only i sit there.

They basically gave the the run around and then denied my claim saying i should have informed them within 14 days. This was slow premature erosion.

I had HEARD rumors anout the Brick and POOR warranty support.

Their warranty department basocally ignored me and then a lady Simranjeet told me they denied it.

Totally unacceptable.

How sad for customers fooled into their warranty misinformation.

Terry S.

Desired outcome: Even a discount on a new chair or loveseat wouldve been appreciated. Geez

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9:02 pm EDT
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The Brick Extended warranty

Purchased TV in May 2019, got 4years extended warranty for $199.99. Sales agent who assist me on the time I purchased tv and extended warranty told me that I can use the $199.99 in any The Brick after 4years if I haven't used the extended warranty. I went back to The Brick in May 2023 to purchased a tv using the $199.99 from my extended warranty and now they are telling me that I can only use the $199.99 on furnitures or mattresses, which was not mentioned to me when they offer me the extended warranty. And the Brick management are telling that I only have 3 months to use the $199.99 or else it will expired. they are insisting me to used it for furniture or mattress that I don't really need. And beside you have to purchase an item not lower $400 so the $199.99 can be applied to it. After I waited for 4years and the Brick used my money and they got an interest from it now they don't care about me anymore. Never ever get an extended warranty from the Brick it's a scam.

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12:28 pm EDT
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The Brick Service

Management 1 star, Unprofessional.  after charging credit card sales person informed me sale was final. I asked why product was final sale when the product was not on sale and no discount was added i payed the full amout the sale person asked me to sign on the paper sale is final. I after asked to talk to the Manger - he was very disrespectful told me when I get my product and open the box I can't return the product ( I didn't plan to return it But i'm trying to understand why i'm supposed to sign it , What's going to happen if product it's damaged? Answer was simple you opened the box product it's yours!)  I reject to sign and Ask my money back !

Manager  cencel credit card  transaction and told me  it's his store and his rules and asked me to leave the store.

When I told the manager I was going to leave a 1 star review he told me he could afford to buy a bunch of 5 star reviews on Google to cover my one star. So be careful - the rating of this store is not legit

Parking was empty (no clients) now I understand why this location doesn't have customers. You need To be very talented to lose client who already  pay money.

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4:32 pm EDT
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The Brick Drake sectional - within 5 years warranty

I contacted brick customer care in early April May regarding issues with Drake sofa and ottaman. They send someone for inspection and then there was no response. On calling them they said the sofa is not in stock so nothing can be done (It’s clearly showing up on their website : https://www.thebrick.com/products/drake-3-piece-faux-suede-left-facing-sleeper-sectional-cement-1)

They said take 10% store credit. I bought 5 years extended warranty just to hear this? Nobody told me while selling that extended warranty that my request won’t be entertained even if I am still in warranty. One rep said since you are near the warranty over period (it’s valid till Sep, I called them in April) so they can’t do anything? Seriously? I can call you even if I am on the last day of my warranty since it’s still in warranty? This is how you guys deal with customers once you have sold and minted money out of customer pocket? The reps need training on how to talk to customers too. You can’t fool around ppl by just selling 5 yrs extended warranty and not helping them when it’s time. On putting google review the Mississauga location called and Morisha sent me their warranty document. When I read it clearly says if it can’t be repaired it will be replaced. When she was caught and couldn’t explain that para to me she starting shouting at me and told me that I need a translator showing I am illiterate. She was extremely rude. It’s your company warranty document and you can’t explain or do what it says. She shouted and hung up the phone on me. Is this what you do after minting money from customers giving false details on extended warranty? I am done sending emails and explaining issues to these guys. You lost a customer and I will make sure none of my friends or family ever buy anything from you. Such rude and unprofessional staff. Teach them how to speak with customers and stop playing this cat mouse game they this store sold out, the rep left bla bla. Highly disappointed with the way this is handled.

Desired outcome: Sofa Replacement

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6:55 pm EDT
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The Brick Damage to floor during fridge delivery

RE: Complaint regarding the delivery of my fridge by The Brick on June 27th, 2023.

To Whom it may Concern,

On the 27th, 2023 I received a call that the delivery of my fridge was going to be 5 mins late. This was something that I was able to accommodate with no issues. When the delivery drivers arrived, they called me and asked me to meet them outside in the parking lot of my building as they did not know where my unit was. Once I got to the parking lot three delivery truck drivers were unloading the fridge from the truck. After taking the fridge off the truck the delivery drivers began to take all the protective packaging off the fridge in the parking lot including the Styrofoam, and plastic that was protecting the fridge. The three delivery drivers then rolled the fridge to my unit and into my unit with no protective packaging to the fridge. As soon as the fridge was set up one of the three male delivery drivers stood between me and the fridge in a small kitchen and asked me to sign a paper stating that the fridge was delivered and that there were no damages to the fridge. This was intimidating as I am a single woman with three older males in my apartment especially when the male is standing in from of the fridge not allowing me to check for damages. When the delivery drivers left my home, I notice that there was a rip in the limonite on the floor in my kitchen where my fridge is placed. This rip on my floor was not there before the delivery of the fridge. I was not able to see the rip as the driver was standing in front of the rip.

I have reached out to Brick to make a complaint within 24 hours of the delivery and request for them to fix my floor. The Brick staff indicated that they are not responsible for the damages as I signed this paper indicating that there were no damages. I asked for them to reconsider as I was initiated during the home visit by the delivery driver who was standing between me and the fridge and the delivery drivers did not transport the fridge with the protective packing on, which is needed. I have not heard back from the Brick.

I am a single parent who qualified for the BC Hydro energy-saving program. I feel taken advantage of by The Brick (a multi-millionaire company) as a single woman and would like to request support to have my floor replaced or fixed. If you are not able to assist, please provide me with the information on how to escalate this complaint.

Warmly,

Brodie Pountney

[protected]

Desired outcome: for my floor to be fixed.

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9:11 pm EDT

The Brick Mattress

I'm five foot tall and I bought a mattress from the brick and the only thing that's wrong with it is the springs keep on popping when you sit down on it?

But noooo, they want me to pick up my mattress and take a tom of pictures if my Mattress like it's a [censored]ing model?

I'm five feet tall and they want me to pick up a goddamn mattress that's a queen size too SHOW THESE [censored] that my brand new springs are shot.

What a bunch of serious [censored] that they could be?

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6:10 pm EDT
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The Brick Dining room chair bought online and picked up Wed. July 5/23.

Chair was bought online at The Brick in Lasalle, Quebec and picked up yesterday July 5/23. As soon as we brought it home, it was too short and it didn’t look good since our other dining chairs were much higher. So no use unwrapping the chair.

Today, July 6/23 : we brought the chair back in it’s original packaging for a refund to my credit card and I was told that they won’t give me the credit. I complained saying that online items only can be seen correctly when we physically see the item. After complaining, another customer service person said, seeing the chair was in it’s original packaging, ok I will give you only a store credit ….good for 2 yrs.

Chair was Santa Fe Rusticos Solid Pine Dining Chair at $179.00 plus taxes equal total of $205.81. Paid online with my master card.

Order Details:

Santa Fe Rusticos Solid Pine Dining Chair

$179.00

SKU VSN (Vendor Model Number)

SIL-20

SIL-20NA

$179.00

$ 8.95 tax GST/HST

$ 17.86 tax PST/QST

——————

Total : $205.81

Payment InformationAmount:

$205.81

Method

*Mastercard

Date and Time

TUE 27-JUN-2023

***Pickup email sent dated July 5/23 ***

Desired outcome: I would like a full refund to my credit card not a store refund for $205.81.

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Anita D.
Lasalle, Qc, CA
Jul 09, 2023 8:23 pm EDT
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Hello Anita.

We are very sorry to hear that you had a negative experience with us and would be interested in looking further into this so we can offer our support on this matter. Please email reviews@thebrick.com and provide your Support Ticket #253673.

Thank you.

Reply: I will send an email to reviews@thebrick.com and see what kind of support you are speaking about.

Anita

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10:28 am EDT
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The Brick Order placed - wall oven

Good morning, My parents and I both went to place orders for our appliances. We were promised by the Vendor that we would receive our items within 2 weeks. We followed up a few times to see what would be the delivery date. They told us, sorry the manufacturer is delayed with order and you will receive only end of August. My parents oven at home is not working and my washer stopped working, hence why we needed our order quickly. We were desperate so they told us to choose something different so we can get our order quicker. Both my parents and myself had to pay additional fees of $300 to get our appliances. I finally got mine but my parents are still waiting for their Wall Oven even after paying the additional cost to speed things up. We keep getting the run around, "manufacturer is delayed" we will let you know when we get it.

I think the system is horrible and I question if this is their tactic to have consumers pay more. Please help!

Sincerely,

Mena Silletta [protected]@hotmail.com Tel [protected]

Desired outcome: I'd like for my parents to receive their Oven as well as a credit for having paid additional costs to get another model sooner.

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6:45 am EDT
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The Brick Recliner chair

I purchased a Denver recliner chair on June 15, 2023 for $2199 and was delivered on June 22, 2013. Right after the delivery I phoned their customer service to report that the product that was delivered was not functioning properly. On June 27,2023 a technician came to checked and said the switch controller was broken and needed to be replaced. Their customer service said that they will repair the chair. I told them that I paid for a new product and not a broken one that they only wanted to repair instead of replacing with a new one. I am so disappointed how this company deals with such issue.

Desired outcome: Fixing is unacceptable when you pay for something that is supposed to be new. I wanted a replacement instead period.

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1:09 pm EDT
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The Brick Sectional couch set

Purchased a sectional (close to $5000), our sales rep in store confidently sold us the additional $500 warranty stating this was a full coverage warranty for stains, rips, tears, scratches etc. we submitted a claim to utilize our warranty to replace a tear/rip in our sofa in which was denied. When requesting a refund for the warranty value as we are not able to utilize this additional feature - associates/managers at the store have denied this request and stated we have utilized our warranty by inquiring to utilize our warranty that being said we are not entitled to receiving a refund. When inquired about purchasing outright 3 times (due to our couch needing to be fixed) our request was and has been ignored.

Desired outcome: Full refund for additional warranty and an explanation on why we haven’t received an answer on our request to order parts.

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8:14 pm EDT
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The Brick Product still missing

Went to Brick at West Edmonton mall paid cash spent about 7000.00 all together. Salesman said he had my couch in pewter but only 1 piece than he said he did have it so I though all good. But.. they delivered wrong piece wrong color so they tried a second time delivered wrong color again. Finally supervisor called me said she would take care of it.. I called next week she said 2 days.

It's been over 2 weeks and nothing.

Still have only half my couch haven't heard a word from manager.

Desired outcome: I want to be compensated for my discomfort of sitting on half of a couch and the Brick waisting my time.

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8:05 pm EDT
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The Brick Couch purchase

On June 10th we had what we thought was a new couch with no damage. After delivery person left we noticed one of the back rest that folds up was missing zipper. Called store they first said they could do nothing and proceeded to tell me it shouldn't matter it's against the wall, it is infact not against a wall. Next they told me the could give me $ 50 store credit on a $2400 couch final offer was $100 store credit I did not agree and was told customer service would call us. After a few days with no call my husband called to talk to manager and gave us $550 off we accepted only because we were tired of arguing. So now we are stuck with a couch that looks used. I don't no about you but I can not afford more we saved for this. I am so upset.

Desired outcome: Couch same style

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7:20 pm EDT
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The Brick bad Customer service and factory deflective chaise

On March 28th 2023 I bought a Charlie Chaise, total cost $660.96 which was delivered March 30th. Once delivered, it looked ok. As soon as I sat on it, I immediately slid to the right side. I thought the padding would adjust. As the days passed the situation got worse and the sitting became uncomfortable, the chaise was totally slope sided with a visible imbalance. I went to the store on May 15th 2023 to inform them of the problem and was told to go online and request a technician visit which I did. The technician arrived a week later, and after complete inspection told me that it couldn't be repaired, it was a factory defective product. He was submitting the report to the store customer service and someone would call me to let me know what my options were. Never heard from anyone and visited the store customer service on June20th,

Asking what the resolution was, I was told that it was a factory defect therefore, I would keep the product as is and the brick would give me a store credit of 146.00 dollars. I was obviously upset and said I wouldn't accept. After arguing

She agreed on a replacement but I would have to pay the new delivery.

Desired outcome: I had to pay again 107.27 again for something that was a problem not created by me. I want to be refunded this amount.Furthermore, I was told I created the chaise problem. how can someone who weighs 138 damage the chaise in 2 months?

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10:00 am EDT
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The Brick My sectional

I bought a sectional on February 2022 in The Brick store Burlington Ontario paid $5000. I am not happy at all as I asked before buying the sectional and wanted a specific material that want be pilling. The worker lady that helped me told me this is the one also we will put protection on it. After 6 months I notice on the right side the spring poped and dented one side and it started pilling all over. Went couple times to the store and was told to call a number and they will send someone to look at it. Still waiting and sended an email but nothing.

Desired outcome: I would really appreciate if something can be done. Email adress is [protected]@hotmail.com phone # [protected]

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12:26 pm EDT
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The Brick Failed scheduled delivery

My elderly (86 years old) parents purchased 2 adjustable beds from the St. Catharines location of the Brick on Fourth Ave several weeks ago and were told that the beds, mattresses and free linens would be delivered the following Saturday. That delivery was cancelled because "certain items were not available in the warehouse". The delivery was rescheduled for today Saturday June 17th and confirmed on Friday June 16th via email for a delivery window of 10:40am-1:40pm. Their existing beds were sold and removed from the home early Saturday morning June 17th. A call was received from "Aiden" a younger female employee Just before 10am Saturday morning June 17th, who stated that because of a breakdown the delivery would not be made and that it would have to be rescheduled for the following week. I told her that was not an option as my parents were elderly, their existing beds had already been removed to make room for the new ones as per the Brick's instructions and that they had nowhere to sleep. Aiden's response was blunt, unapologetic and lacked any sort of sensitivity to the situation. I then called "Henry" the salesman who had sold the new bed sets to my parents. He said that he would see what he could do. After several calls he advised that the best he could do would be a delivery on Tuesday June 20th and then defended the poor customer service offered by his colleague Aiden.- Now I am left scrambling to try and find accommodation for two 86 year old seniors one of whom is in very poor health and who needs regular PSW care for the next 3 nights. I am a logistics manager and I know from experience that if they had seriously wanted to resolve this situation they could have. They admitted that they have 3 delivery vehicles and that the 2 that were not "broken" would return to the warehouse by 7pm at the latest today. Therefore why not offer a little overtime to those delivery crews and have them take out one more delivery, given the desperate circumstance that this has left 2 very vulnerable customers in? Unacceptable!

Desired outcome: A delivery of these items later today or compensation for the time and expense incurred as a result of this huge inconvenience.

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1:20 am EDT
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The Brick Rip off and deceptive policy

I ordered fridge from brick and got it delivered to my home. Delivery man came opened the boxed and left . We realized that fridge was no fit and we want to exchange this. We went to store and talk to them manager was not there and staff told us that as box has been opened so they can’t exchange that . They advice us to return back after 2 days to meet manager. We went there today manager didn’t bother to meet us and kept us waiting for 2 hours and told the staff that they don’t want to exchange that as box has been removed. Manager didn’t even bother to meet us.I bought the fridge paid the brick for the delivery their delivery guy came and opened the box. At time of selling no one told us that if box will be opened we can’t exchange/ return that. They claim to be 100% satisfactory services. When actually there managers and staff are too rude to answer your questions and treat you like garbage. I issued the complain talk to the tons of customer support people and all of them said it’s only manager decision that matters. My ticket number is 247548

Desired outcome: 3025 Ridgeway Dr, Mississauga, ON L5L 5P8

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Update by Faria u
Jun 15, 2023 2:37 am EDT

I ordered fridge from brick and got it delivered to my home. Delivery man came opened the boxed and left. We realized that fridge was no fit and we want to exchange this. We went to the store staff told us that as box has been opened so they can’t exchange that. Fridge is still in the original form only box is opened which is opened by delivery guys not us.According to brick staff it’s their policy to open the box at time of delivery and they don’t return the open box products. how is this fair with customers? We are buying from you and paying for the delivery and brick delivery guy is opening box now they are blaming customers. They have unfair rip off policies. At time of selling no one told us that if box will be opened we can’t exchange/ return that. They claim to be 100% satisfactory services. When actually there managers and staff are too rude to answer your questions and treat you like garbage. I issued the complain talk to the tons of customer support people and all of them said it’s only manager decision that matters and store manager is only communicating with us through their staff. He didn’t bother to meet us and keep us waiting for 2 hours. My ticket number is 247548

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11:35 am EDT
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The Brick Dining chairs

I had 6 dining chairs delivered on June 7th by The Brick (3025 Ridgeway Drive, Mississauga, ON, L5l 5P8). The order number was 06013H3XACU.

The delivery people dumped 3 sealed cardboard boxes containing two chairs each and left. When I opened the box it contained parts of the chair like the seat, the back, the legs along with the screws to assemble it.

When I bought the chair I was not informed that the chairs would be delivered not assembled otherwise I would not have bought the chairs.

I paid a handyman $90 to come to my house to assemble the chairs.

This morning I called The Brick to speak to the store manager but she chose not to take my call and I was asked to leave a message which I did.

I want The Brick to reimburse me for the $90 which I spent to get the chairs assembled. If I could assemble the chairs myself I would have placed my order with Amazon and not The Brick.

Sunil Bhushan

[protected]

Desired outcome: Reimbursement of $90 which I paid to get the chairs assembled.

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7:29 pm EDT
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The Brick Misleading information, unsatisfying customer service

I purchased a portable AC yesterday (6-June) at the Brick in Marche Central Montreal. We called first to check if the item we saw online is available and the salesperson named Abdullah Haffar assists us in the store, offered a different and more expensive item without physically seeing the item. We were advised to wait in the parking to get the item and we're surprised that it's big and worried it might not fit in the car. We thought, maybe it's just the box with all the styrofoam. We need to open the box when we got home and realized its not going to fit in my room, so we decided to bring it back in the store the very next day (purchased less than 24hrs) but when we spoke with the supervisor named Djeemetry, he refused to take the item back because he said the box has been opened already. Without considering what happened with the sale, and that the item is too big he didn't gave any other options, just a straight rejection to get a different item that we can actually use or even process a refund. I am so disappointed for wasting my money and not even satisfied with the item as well with the customer service of that store.

Desired outcome: Please refund, we brought the item back in good condition. put it back in box carry it to the car even if it's so heavy. Or if refund is not possible I would like a smaller AC that I can actually use in my room.

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3:56 pm EDT
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The Brick LG fridge repair,

Five years ago, I bought an LG refrigerator from BRICK and purchased a 4-year extended warranty. When I bought the extended insurance, they told me that if the refrigerator couldn't be repaired, they would replace it for free. Now, the insurance is about to expire in three months. Last month, the refrigerator broke down, and the repair technician said that the compressor was down and needed to be replaced with a new one, which would take a few weeks. However, a few days later, I received a call from the warranty company KING&STATE, saying that the refrigerator couldn't be repaired and they offered me $600 credit to buy a new one. I didn't accept their offer at that time, but they still sent the credit to BRICK, informing me that I only had 30 days to purchase a new refrigerator. I called KING&STATE at least four times, but it was no use. They kick me back to BRICK, who then told me they couldn't resolve the issue and kick me back to KING&STATE. Am I just a football to them? Nobody is solving the problem, and they are forcing me to accept the $600 credit to buy a new refrigerator. I consulted the online customer service of BRICK and asked if I purchased the extended warranty and the appliance couldn't be repaired, would it be replaced for free? BRICK's customer service said yes, I could get a new appliance, and it would be free. I took a screenshot and showed it to the staff at BRICK, but they actually told me it was incorrect. It's unbelievable! They are treating the customers like fools. They say one thing when selling the product and another thing when it comes to repairs, while the customers need fair and just treatment.

Desired outcome: Fulfilling their commitments replace a new one for free or fair enough credit

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10:04 pm EDT
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The Brick Repair on 75” sony tv

I am helping my parents file a complaint about warranty service from the bricks. My parent’s tv stopped working so they called the bricks for warranty. It was a long process and run around but to cut it short, it took 37 days to be exact for the repair company to pick up the tv including delays such as cancellation of scheduled pick up.

The tv was mounted to the wall. When the repair guys came to pick up the tv, they took down the tv no problem, no hesitation, no warning that we will have to put it back ourselves once it’s delivered back to us. One of the guys even took pictures of the connections before taking the tv down. “oh wait a second, let me take pictures to be sure” he says. So that too left an impression that they will be putting it back up.

FYI, my mother is on disability, and my father has a frozen shoulder. They are also approaching seniority. Language barrier is also an issue hence they did not get to argue with repair company to put it back on the wall rather than leaving it on floor.

Today, I came to their place to see their TV on the floor. I was furious! TV is a big part of their leisure and they haven’t had it for over a month! So I called the bricks pitt meadows BC to explain the situation. Amanda (staff), insisted that installing the tv back is not in repair company’s scope. She also said they shouldn’t have taken it down themselves. Even after expressing the situation and the disappointment, she concluded that it’s $199 to re-install the tv back to the wall and that there’s nothing they can do about it.

FYI, when the repair guys came to check the tv before scheduling a pick up on it, the repair guy said the brand is hard to handle and could be a hit and miss with repair.and it could take couple of weeks for repair. Because of that, my mother was reluctant to surrender it for repair and asked for replacement instead. The repair man said that it’s up to the bricks. So my mother called the bricks and relayed the information and the staff was confused as to why the repair company needs to pick up the tv. They said they would call my mother but no calls received until they just pick up the tv.

The tv warranty is coming up to an end pretty soon. The tv us here but how are we supposed to find out if it actually is fixed without being able to install it to the wall to be connected to power? What if it breaks down for the same reason after the warranty runs out…

I feel there isn’t enough communication made and proper information relayed for the process. Otherwise we could’ve prepared for this rather than being frustrated and furious!

This is just disappointing and frustrating from start to finish! Never buying anything from them again!

Desired outcome: Just a simple courtesy to mount the tv they removed from the wall!

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The Brick In-depth Review

Overall Rating: The Brick is a top-notch retailer that consistently delivers exceptional products and services. I highly recommend them for all your home furnishing needs.

Product Selection: The Brick offers an extensive range of products, catering to every style and budget. Whether you're looking for furniture, appliances, or electronics, you'll find everything you need under one roof.

Pricing: The Brick provides competitive pricing, ensuring that you get the best value for your money. They frequently offer promotions and discounts, making it even more affordable to furnish your home.

Customer Service: The customer service at The Brick is outstanding. The staff is knowledgeable, friendly, and always ready to assist you. They go above and beyond to ensure your satisfaction, making the shopping experience enjoyable.

Delivery and Shipping: The Brick offers efficient and reliable delivery services. They provide timely updates on the status of your order and deliver it right to your doorstep. Their shipping rates are reasonable, and they take great care in handling your purchases.

Website Usability: The Brick's website is user-friendly and easy to navigate. It's well-organized, allowing you to find products quickly. The search function is efficient, and the checkout process is seamless.

Return Policy: The Brick has a flexible return policy, ensuring customer satisfaction. If you're not completely happy with your purchase, they offer hassle-free returns and exchanges. Their commitment to customer service is evident in their fair and transparent return policy.

Quality of Products: The Brick offers high-quality products that are built to last. They partner with reputable brands, ensuring that you receive durable and reliable items. The attention to detail and craftsmanship is evident in every product they sell.

Store Experience: The Brick provides a pleasant and enjoyable in-store experience. The stores are well-maintained, and the layout is designed for easy browsing. The staff is attentive and helpful, making your visit a memorable one.

Loyalty Program: The Brick's loyalty program is a great way to earn rewards and exclusive benefits. By becoming a member, you can enjoy special discounts, early access to sales, and personalized offers. It's a fantastic way to save money while shopping at The Brick.

Social Responsibility: The Brick is committed to social responsibility and giving back to the community. They actively participate in charitable initiatives and support local organizations. By choosing to shop at The Brick, you're supporting a company that cares about making a positive impact.

Competitor Comparison: When compared to their competitors, The Brick stands out for their exceptional product selection, competitive pricing, and outstanding customer service. They consistently outperform their rivals in terms of quality and overall shopping experience.

Pros and Cons:

  • Pros: Extensive product selection, competitive pricing, exceptional customer service, reliable delivery, user-friendly website, flexible return policy, high-quality products, pleasant in-store experience, rewarding loyalty program, commitment to social responsibility.
  • Cons: None that I can think of. The Brick truly excels in all aspects of their business.

Summary and Recommendation: The Brick is an exceptional retailer that offers a wide range of high-quality products at competitive prices. Their outstanding customer service, reliable delivery, and user-friendly website make shopping a breeze. With a flexible return policy and a rewarding loyalty program, The Brick goes above and beyond to ensure customer satisfaction. I highly recommend The Brick for all your home furnishing needs.

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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with The Brick. Make it specific and clear, such as "Defective Sofa Delivered by The Brick" or "Poor Customer Service at The Brick Store."

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