The Brickcustomer service/ delivery

A Sep 07, 2019
This review was posted by
a verified customer
Verified customer

I've purchased items from the brick with delivery multiple times in the last year and none of my experiences have been as bad as this current one. I have ordered delivery and the lady at the west Edmonton location said they were only able to deliver before 5pm. I had advised that I work 6 days a week and I work till 5 and I could change my shift at work but I'd have to be gone by noon. She said that there is a 3 hour window and the driver would call the night before delivery. I had changed my shift at work so that I would be home for when my delivery should have been. I had waited for the call and never received it the night before delivery. Later that night I had checked my emails as one from the brick and I was shocked that my delivery was from 2:45-5:45. Since the brick was closed at that time I decided to wait until the following morning to do a follow up call and to be shocked again the bricks numbers were having system errors & that my call could not be connected. Very frustrated, I left it. As per the bricks delivery procedures they are suppose to call on the way to my place, I thought that's perfect since I work fairly close to my place I'll just rip home when they call to tell me they are on the way. I was shocked to get a phone call when the brick was at my place not allowing me time to get home. After talking to the delivery guy he said I would have to get my delivery rescheduled.
Beyond frustrating & irritating that the brick had not been accommodating & flexible for the delivery & the very poor procedures following the sale.
So finally a week after my table was suppose to be delivered I had received it delivered & to find my table was damaged. I had called the brick back & spoke to Rhonda the lady who I have been dealing with and the lady who continues to lie about the deliveries and the times that the delivery is. I had spoken to her on multiple occasions & every time she makes up another lie about when the delivers are suppose to happen. Anyways she goes to tell me that it can be delivered the replacement in 2 days, I said perfect do you know when the 3 hour window will be? She tells me I'm third on the list of drop offs. I received a call from the brick to confirm my delivery & the lady I had spoken to not RHONDA & said she does not know why I was told I'm third on the list when they deliver by postal code which I thought was weird also. Anyways the lack of communication with the brick I had missed my delivery. I had called back the brick & spoke to Rhonda & she said that my delivery would be on Saturday. I told her I was sick of dealing with them & I didn't want to speak to them again & to have my delivery Saturday since I had taken the day off work again to be home to get my table. Rhonda told me it would be delivered Saturday.
I had missed a call from the brick today which is Friday & a voicemail telling me that my table won't be delivered tomorrow that the truck was full & didn't have room.
It's now been 3 weeks without a table & without the brick being able to deliver it.

THIS IS UNEXECPTABLE THIS BRICK LOCSTION IS A JOKE & I WILL NEVER SHOP AT THE WEST EDMONTON LOCATION AGAIN & THE CUSTOMER SERVICE DELIVERY REP RHONDA IS INCOMPETENT

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