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2.3 1339 Reviews

The Brick Complaints Summary

419 Resolved
915 Unresolved
Our verdict: Engaging with The Brick, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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The Brick reviews & complaints 1339

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T
2:28 pm EST

The Brick SmartMotion bed base

I am writing this on behalf of my Mother who has copd and severe arthritis. She bought a SmartMotion bed base and mattress. When we set up the base there was no power cord. I called and was rudely told that the cord was with the base! It wasn't. I called the next day and asked where the cord was. I was told they would order it and I need not call again. Weeks went by with no call. December 24, 2020, I received a call from a lovely lady that worked in the office, saying that the part was ordered. Again, no response. Last I called your customer service I was so annoyed that I told them to come get the frigging bed base. Once again, no call back. All we want is the power cord! I, unfortunately, ordered the wrong power cord.. $200 and it arrived in FOUR WEEKS. It has been FOUR MONTHS with no power cord.

Desired outcome: Power cord and compensation

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Update by Tina Steip
Mar 09, 2021 1:25 pm EST

https://drive.google.com/file/d/1XGFHU39JdlGu3DF9ZLgc_CrNS94DvFL_/view?usp=drivesdk

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A
5:01 am EST

The Brick Kitchenaid artisan standmixer

I ordered a Kitchen aid from The Brick last December they gave me a quote that it will arrive in early January then they moved it again and again. It eventually arrived at me at the end of the week of February. I ordered 4 of the stand mixers but one of the mixers was not working properly I contacted the sales agent that sold us the mixer within the 48 hours we asked for a replacement but they refused to replace it because it was open. I wouldn't have asked for a replacement if it was working properly. The sales agent did not get back to me for a few days so I went to the store and then carried the heavy stand mixer to get an exchange but they refused to exchange it. Eventually, the sales agent said they will replace it and he said someone will call me and explain the process. Yes, someone called me, but the lady that I talked to still refused to exchange it. I am so disappointed with their service and until now they do not have a solution for me. Before I bought the product I asked the salesman that if there is something wrong with the item will you replace it he said yes they will replace it then I followed again with a question do I still have to wait for a replacement he said no because you are not the only customer who is buying that item. I believe that they are not giving the right information to their salesman, that's why this is happening. The brick should not advertise "Best Value Plus World-Class Quality -
Receive Your Product in Perfect Condition" if they will not honor it.

Desired outcome: i want them to replace the product with a new one.

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S
6:00 am EST

The Brick Dishwasher

Warrenty program is terrible going on 2 months to fix dishwasher. Repair man came first time left came back with part 3 weeks later and noticed another issue now waiting 2 weeks and no response from kingandstate. Do I get these months of warrenty back? I would suggest people by from locL mom and pop store is available.

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M
7:04 am EST

The Brick LG Fridge

We have the warranty with King and State, nobody answers at the Brick and King and State are not working and contracted to transglobal service
We have had our fridge down since Feb 9th still waiting on parts. CSRs have hung up on me I have requested 2 times supervisor's no call back.. I even offered to order the parts myself seeing it has been 18 days since they have. I am sure amazon would get them. Multiple times they stated will call about parts but still hear nothing and was told they did not respond to the CSR post 2 days ago. This has been a nightmare, apparentely they use COVID as another reason why everything is shut down. It is going on 3 weeks our family has had no fridge no rental option we have been unable to get groceries and everything has soiled on our back deck at this point.

Desired outcome: Fix Fridge

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A
12:04 pm EST

The Brick Dresser and chest /customer service

We purchased a dresser and chest during Covid, took awhile to arrive. When it finally did we received an email saying it was ready. This is where things started going downhill. I called and received no answer so I checked their pick up hours online and it said they were open until 9, so we got in the car and left to pick it up. While driving I tried to call again to let them know we were coming. Still no answer. So I called again to check hours via the phone directory and that just said check online which we had done and said 9pm so I figured they were just busy so not answering the phones. We arrived at 5:15 and there was a sign on the door stating they closed at 5. So we drove there for nothing and weren't able to even speak to anyone to tell us this. Anyways we finally picked up the next day and got the products home. First problem one is broken in multiple areas. Second these look absolutely nothing like they did online. They are so cheap and for the money we spent could have bought something way better for the money. We hated them. So I called and no answer, and then emailed them immediately after with pictures included. A week went by no answer. So I got on the online chat, guy apologizes tells me he can't do anything to call the store. So I called, finally got through. The guys tells me I will receive a call about the return. 3 days after I did get a call, unfortunately it went to voicemail and it says "your replacement dresser is ready for pick up" what!? So I call back no answer, I email again saying hey we actually don't want them and would like to return them. Another week or so goes by with no answer my husband calls and gets through after a long hold. The customer service lady tells him they might be able to return our order and to email them, he explains we have. A few times. To which we never got a reply, she tells him "oh I'm going to give you a different email and please forward the other one with the pictures" ok so we do that. Another week goes by with no answer. We even expressed a credit to buy just a different set of furniture would be at least acceptable. This quality is terrible. So after we waited the week or so with no reply my husband calls back and this person now says you're out of luck, you can get the replacement for the damaged one but thats it. No credit, no returns. She stated the info about returns is online, which when I looked didn't seem to state this or at least clearly. This furniture was never used still in the original packages. The boxes were opened and we could see quality and the damages and immediately tried to contact them. You couldn't pay me money to to shop there, this is the worst customer service I've ever received.

Desired outcome: Return or exchange

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M
11:04 am EST

The Brick Mattress; product and delivery service

Brick Order Number 012014HDHMS

Who may concern.

I purchased a mattress from the Brick few weeks ago, I schedule the delivery jan 30.2021. The reason I choose this date was because we were getting the keys of our new home the exact same day, so we wanted to have our mattress delivery before we paint and do renovations.

The delivery team (his name in Kevin from the delivery team from Hamilton) came with someone else to do this delivery Saturday jan 30.2021. I noticed they were very rough with my mattress, they were punching the mattress, they were hitting the mattress with their knees, they were not very careful with the walls or the floors of our home, but since I knew I was going to paint, I didn't bother to ask them to be careful, I felt it was disappointing the way they were treating my mattress but I said to myself, since its plastic all over it, its ok!

My renovation when on for 2 weeks, so finally this Monday February 15.2021 we were able to come home, we were unpacking the mattress and we saw the plastic was ripped in few different parts, as well as the mattress, so I contacted customer service to advice then of this... they reschedule the exchange of mattress... For Thursday February 18.2021, so I called the store February 17.2021 (day prior of delivery) asking to please put a note on file for the delivery team to be mindful of my walls, since my home just got freshly painted and floors were freshly done, they told me yes, no problem! Everything is noted and all you need to do is mention to the team when they arrive that you just freshly painted and to be careful.

Today Kevin from the delivery team came to my house and I am not sure if he was having a rough day, but he didn't even say hello, the first thing he said when I open the door is : sing here, I asked what is that I will be singing, he replied: this is for you to say we are not responsible for damages, so I tried to explain myself about the fact that I just painted and all I need it was for them to be mindful, he said no! Imposible! He won't guarantee he won't damage my walls, so I said they told me to mentioned to you that I just painted and to be mindful of that he started giving me attitude and answering me in a rude manner, so I asked him to hold on until I can call the store, he didn't wait he left even though I asked him to give me 5 mins to speak to the store, while he was leaving he said to me, if you dont like the way I do my job then you better ask for delivery on sunday because I dont work sunday and he left.

I felt so disrespected in my own house in front of my family by this person, this is not acceptable by any way for someone to provide such a rude attitude and to be disrespectful to a customer.

All I wanted was to hear that he will be mindful of my walls, I understand sometimes it happens that it's difficult to get the mattress to small spaces, but all I was expecting as a customer was to feel that he will take care my walls and my house while he was doing this delivery but instead, he left and leave me talking to myself...

We paid for this delivery $100.00, is not a free service, plus this is a mattress that I paid $2600 for it... I would like to see that they were more intentional about taking care the product as well as my house.

I called spoked to a manager Karen at Hamilton location, very nice lady, she reschedules me for this coming Sunday February 21.2021, but as a customer I have a very sour taste with the Brick, this should not be acceptable, since the delivery team represents your company and the image of your company, as a customer I will definitely think twice before making another purchase with the brick.

We bought recently a sofa and bed from other providers and we didn't have this experience what so ever and the delivery was free and on top of that the team who made the deliveries were kind, understandable and treat my house with respect, that's all I was expecting as a customer with The Brick.

I would like to get acknowledgement back for this email.

I also emailed [protected]@thebrick.com without acknowledgement as yet.

I appreciate your time in this matter.

Milena Zuniga
phone # [protected]

Desired outcome: To finally get my mattress, to be reassure that they wont damage my walls and to get my product in good conditions

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K
4:04 am EST

The Brick Samsung dishwasher

My Samsung broke down and King and State sent a technician a month after. The technician said I will hear a response from either king and state or transglobal. Its been almost another month since I got a call from transglobal but were unsure why they were calling me. It should be King and state so I waited another week. I then called the Brick and they said to call customer service. Customer service didnt know what was going on with my dishwasher so they gave me a different number to call. King and state is now saying that it will take24 hours to get a pro rated credit to my account. It has been another week passed and still havent heard from anybody. This is crazy. Can someone tell me if I could take the bricks or king and state to court? I will NEVER buy anything from the bricks ever again. This is the worst customer service ever. The customer service from the bricks and king and state are the rudest people ever. I will make sure that people I know will know about this. I will tell my friends and family never to buy anything from the bricks and hopefully words get get around and eventually the bricks will close down and file bankruptcy. I will buy from a different company where king and state are part of the company. This is the worst.

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M
10:45 pm EST

The Brick Not received my order

We have ordered (in st-john new brunswick) a washer, dryer, refrigerator, and freezer on august 6th 2020 and only received the dryer in october 2020. They keep pushing our delivery every month. They even made us choose another fridge saying it would come faster and still nothing. We are feb 4 2021 and we have been paying for something for 7 months that we to this day have not received (excel for dryer). My fridge is all broke inside and a washer is disintegrating inside which leave rusted pieces of metal mixed in my clothes. We are a family of 6. Everytime we call and leave messages they do not call us back. I don't want to have to buy 2nd hand because I have not received my appliances.
I don't know what to do anymore. Please someone help.

Desired outcome: Needs assistance and solved

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1:00 pm EST
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The Brick Washer not received

Do not order from here. They constantly lie and do not have products in stock. I have been waiting for a washer I ordered in december. Staff is trained to lie and advise you that products will be in every week. Record your conversations so you can seek legal action against them. They cannot take money for products and not deliver. This is absolutely unacceptable and disgusting during a pandemic.

I am a single mother having to do laundry at a laundromat during a pandemic. Also had to pay someone to assemble dryer because delivery team just dumped it and left.

Desired outcome: Refund and return of products that have been received

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J
11:45 am EST
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The Brick Defective leather

Purchased a leather sectional sofa set. After about 1.5 years of use the leather started to peel off in a few of the touch areas of the sofa. The item was advertised as genuine leather. I went the Milton Ontario location that it was purchased from and spoke to one of the managers. I explained what was happening and also showed him pictures. He said the I was past the one year mark for warranty but due to the nature of the issue I was having he would send a specialist out to the house to take a look. If it was deemed to be a manufacturers defect it would still be covered. Someone did come out to the house and took a look. He advise my wife and I it was definitely defective and he would send the report back to the Brick and someone would call me a week later. Approximately 10 days later I received a call from the Brick advising me it was being covered due to the defective material. They said they have ordered the new sections (2) and would notify once they received them (3-4 weeks approximately) and I could schedule a date for them to come to the house. Approximate 6 weeks passed and I had not heard from them so I called. They notified me it was not being covered any more. I asked why, they said it was outside of the 12 months. I asked to speak to the manager. He said he spoke to all managers and no-one would come forward abut this incident and deny it ever happened. I said well you know that's not true Its in your system. He confirmed it was in the system but couldn't do anything to help me. The event ID for this claim in their system is 7088643. this is what is used to reference this claim with the brick.

Desired outcome: Replace the bad sections of the sofa or a full refund for all 3 pieces.

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3:20 pm EST

The Brick Warranty "credit"

I purchased 2 TVs in 2015 and also purchased the extended 5 year warranty (4 years extended warranty along with the 1 year manufacturers warranty that extends the total time to 5 years). I was told to contact that Brick location on the 5 year anniversary to receive a warranty credit if I had not used the warranty. I did not use the warranty, and returned to the Brick at the end of the 5 years to redeem the credit. I went there on September 29th (my warranty expired on Sept 28th), was told that the first warranty purchase was expired but the second warranty did not expire until Nov 1, so I should come back on Nov 1 to be able to use both credits. I went back on Nov 7 2020 and was told that to be able to redeem the warranty credit, I needed to spend a minimum of $400 to be able to use it, so I ordered an alarm clock ($99.99) and a lamp ($339.97). I paid for the difference (the two warranties were for $99.99 and $179.99, totalling $279.98 of warranty credits, I paid an additional $209.98). The alarm clock arrived at the warehouse and I picked it up, the lamp was to arrive by the end of December 2020. Mid-December, I received a call saying that my warranty credit was not valid, they told me it had expired the year prior. I had called King and State to verify that the warranty did expire in 2020 (not 2019) and they verified this on two different occasions. The Brick refused to do anything about it, so I called King and State back to once again confirm that I should be eligible for the credit, which they did confirm, and they also called the Brick location directly on my behalf to sort it out with the Brick. King and State told me to follow up with The Brick later that day, which I did, and was told that they were sorting it out and would call me back. They have not called me back, and have no returned my phone calls. I haven't been able to actually speak to anyone directly, every time I call the message is that they are busy and unable to answer.

Desired outcome: I want the credit that I am eligible for to be applied to my account and for my lamp to be ordered so I can go pick it up. At the very least, I want the money back that I have paid towards this lamp that they will not give me.

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2:22 pm EST

The Brick Online order pickup at the brick whitehorse

This branch store customer service is non-existent. When I arrived at the store, the reception is sitting on her back. I told the receptionist then that I am picking up an online order, to which she rudely replies that I go to her on that side because she sits there.

So I told her okay, so this is the way it goes here, it's the customer who accommodates the staff not the other way around. I told her that I am a business man too, so I know how customer service should work. To which she replied, oh so what's your business. To which I replied, no you don't need to know that.

Another staff tried to help, but really is not helping, he trying to ask what's going on and I was telling my story, but he angrily argues to talk to him and not the receptionist. I am telling him my story and not to the receptionist. I told him why is your receptionist rude, you guys needs a lot of training when it comes to customer service. So I said I know the owner whose name is Robert, who is also there and trying to de-escalate the situation but still didn't apologize. I told him you guys needs a some training about customer service. I told him too that your receptionist doesn't need to know what my business is, but still insisting that she wants to know. To which Robert the owner, also cannot answer. I told him there are other customers too that are complaining about your customer service and you need to train them. I'm just here to pick up my product, so I could go on my way.

Desired outcome: Improvement to customer service. Don't hire a receptionist who seems not happy with her job.

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B
6:30 am EST
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The Brick Warranty

I was told by the saleswoman that if I deposited an extra $100 and not have to fix my futon, I would be able to redeem it in store in a year. Now I am being told I have to wait 4 years. I was waiting a year to buy an end table, I would not have wasted money to wait 5 years. No one at the store has offered to help me in any way.
Thank you

I'm sorry, I tried to make it as short as possible so you would read it.

Desired outcome: To use my in store credit, or some lieu of payment.

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3:12 pm EST

The Brick Defective Mattress delivered without Law tag, warranty not being honored + lying sales rep

Retired parents bought a new mattress. Within a week, it started to bulge on the side. They went back to the store, and after talking with the manager and sales rep and assurances that the new more expensive mattress would not have the issue, they swapped for a 2nd more expensive model. (paid the difference)

Fun fact, the floor model of the first mattress had same defect on the sales floor. If you know there is a defect in the design, why do you continue to sell them to your customers?

Replacement arrived, parents double charged for delivery. (which is now resolved) Un-noticed by us- the new mattress didn't have a law tag attached. (didn't think to go and check for them)

2 weeks in, the mattress starts to bulge on the side. Reached out to customer service, provided photos of the bedframe and mattress, and have been ignored for over a week now because there is no law tag on the mattress. They sold it without one, delivered it, and now won't honor their warranty.

I used to work in retail, it was against the law to sell stuffed animals without the tags. They sold an almost $2, 000 mattress to my parents and aren't taking ownership of their mistakes. This is despicable.

This is not how you treat loyal customers that have been using your Brick Card for decades to buy all their furniture.

Desired outcome: a mattress that doesn't bulge out after a week or 2- they're not looking for money, just a comfortable working mattress

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7:04 pm EST
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The Brick Second Broken delivery and rude manager

My name is Helen Israel. I have made an order from the Brick store in King George in Surrey BC. I have ordered a set of glass table and 2 end tables and got the first delivery about 4 days ago and was broken and waisted my whole day until I got them get it back and went and ordered different style and got the second delivery today and same thing stuff are broken. Also I would like to make a serious complaint about the store and one of the managers work there his name is Shawn and he was extremely rude to me and I'm pregnant and got really sick of his way of talking my blood pressure went up and he hanged up the phone on me and it really upsets me. I need to be contacted as soon as possible please and make a serious complaint. I'm very upset and disappointed. Please call me at +[protected]

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12:42 pm EST

The Brick Fridge repair

Invoice # 082771ekicc
Fridge item code WKRMF606S

We have this fridge purchased from the Brick at West Edmonton Mall, Edmonton, Canada in 2018.
We have paid $350 for the extended warranty.

We have a problem with the fridge (annoying noise coming 24/7).
We filed a repair service claim with Kingand State but we are not getting the problem resolved.

We need an immediate assistance to resolve our issue.
I can be reached at [protected].

Thanks

Kirit Modha

Desired outcome: Need replacement of opur fridge ASAP.

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4:45 pm EST

The Brick Washer repair

I have a washer purchased from the brick and tech came to my house after 12 days. The washer is damaged since Dec 1st 2020.
Tech came and no update. We contacted King and state and they offered us a credit of 374 which is 50 percent of the washer price. We refused the credit thinking that we will weight for washer repair. Since Dec 22nd, we have been waiting for call. We call every 2nd or 3rd day to whirlpool and we are told that king and state has the update of the file.
Since we refused the credit, we are trying every day to contact king and state. One day my wife got hold of representative and on getting a phone number the customer service rep hang up the phone. No call back.
Every day this is happening like that.
Is this why I purchased the warranty?
Is this the way someone deals with the customer. It is very frustating. At least there should be an update available.
I sent an email to King and state as well but no response by email as well.
If you want to access my file
my phone number is [protected].
I wait for few more days for your response.
Please don't give me an answer that contact King and state. Their customer service is garbage.
Brick sold me the washer and warranty.

Desired outcome: Washer repair in 2 days or replacement.

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7:18 pm EST

The Brick Sectional couch delivered and assembled with defective loose back support

My order#111802SWBTT for a grey Rylee 3 Piece Sectional couch was delivered at about 5 pm on Nov 27th.
Two delivery guys came to my door and unpleasantly told me that I could not be in the same room as them due to social distancing.
After the assembly, one of the delivery guys noted on the invoice that the back support for the right love seat section was lose and did not align properly causing a gap in the corner of the two sections and abruptly told me to sign a page and left.
I reported the issue immediately to both Pooja and Ash at the Surrey King George store within 24 hours (see email below).
Due to the lack of services I got from calling, I even went to the store in-person hoping someone can fix the issue or get me a replacement ASAP.
However, all I received was an incident#7283820 and an estimated date of inspection which is in a month from now. No words on replacement or repair when I paid almost $2500 for a brand new couch (not a couch with a loose back support).

This is by far the worst experience I have ever had from purchasing furniture. I suggest everyone to check all the reviews for major spending like this. It really destroys your happy day and makes you regret for your impulsive decision.

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10:51 am EST

The Brick Assembly

The worst thing, in my opinion, about the situation is that customers like us have to experience bad service from the brick. And then, much as we hate to do it, we have to waste our time and effort in complaining about it. But it's just that, besides the frustration of it all, we are, much as we want to avoid it, compelled to do this. First, just to finally get it off our chest; then to let others know about it. And this is where the trouble lies. All of us seem to be living in denial, going to the brick despite hearing & experiencing the problems. And seeing them rub salt in your wounds, by totally ignoring your complaints. Maybe they are experts at this reverse psychology - after all, how long will you go on complaining! I always believe the buck stops at the top. It's the management's culture which filters down to the level of their staff.
I can admit that by now, I am hardly in the mood to write the complaint in detail. Just to say, we ordered some items from The Brick Store at St. Catharines and requested assembly for some. But we have been waiting for 2 months for Brick to arrange the assembly. The guy handling our order was Matt.
D. Bajaj

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1:57 pm EST
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
The Brick has left an official reply on this complaint.

The Brick Ordered and fully paid for a sectional on August 16, 2020 - still no delivery date set, contact from the location is non-existent

Paid in full for Sectional on August 16, 2020, we were given a date of "Early October" for delivery.
No contact - I call the store and ask for more information and an ETA - They tell me now its expected sometime in middle of November
No Contact - I call the store again the first week on November and ask for an ETA
They tell me the 3rd week in November
No Contact - I call the location again on November 21 (going into the 4th week of November) - they tell me they dont know
I called again 2 days later and a representative told me the manager would call me back - no one called back
I got a hold of someone last night (Nov 26) and I was told now to expect in the 2nd week of December.
I could have earned interest on my money over this 4 month period. I am appalled at the way I am being left hanging without any information.
Is my money being stolen? - That's how I feel right now.
I need a delivery date AND a guarantee of what will be done if that date comes and goes and my couch is not yet delivered.
Time to act professional now.
Thank you for your time and attention in this matter.
I expect a satisfactory resolution in proposed by your team without delay.

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Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

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The Brick In-depth Review

Overall Rating: The Brick is a top-notch retailer that consistently delivers exceptional products and services. I highly recommend them for all your home furnishing needs.

Product Selection: The Brick offers an extensive range of products, catering to every style and budget. Whether you're looking for furniture, appliances, or electronics, you'll find everything you need under one roof.

Pricing: The Brick provides competitive pricing, ensuring that you get the best value for your money. They frequently offer promotions and discounts, making it even more affordable to furnish your home.

Customer Service: The customer service at The Brick is outstanding. The staff is knowledgeable, friendly, and always ready to assist you. They go above and beyond to ensure your satisfaction, making the shopping experience enjoyable.

Delivery and Shipping: The Brick offers efficient and reliable delivery services. They provide timely updates on the status of your order and deliver it right to your doorstep. Their shipping rates are reasonable, and they take great care in handling your purchases.

Website Usability: The Brick's website is user-friendly and easy to navigate. It's well-organized, allowing you to find products quickly. The search function is efficient, and the checkout process is seamless.

Return Policy: The Brick has a flexible return policy, ensuring customer satisfaction. If you're not completely happy with your purchase, they offer hassle-free returns and exchanges. Their commitment to customer service is evident in their fair and transparent return policy.

Quality of Products: The Brick offers high-quality products that are built to last. They partner with reputable brands, ensuring that you receive durable and reliable items. The attention to detail and craftsmanship is evident in every product they sell.

Store Experience: The Brick provides a pleasant and enjoyable in-store experience. The stores are well-maintained, and the layout is designed for easy browsing. The staff is attentive and helpful, making your visit a memorable one.

Loyalty Program: The Brick's loyalty program is a great way to earn rewards and exclusive benefits. By becoming a member, you can enjoy special discounts, early access to sales, and personalized offers. It's a fantastic way to save money while shopping at The Brick.

Social Responsibility: The Brick is committed to social responsibility and giving back to the community. They actively participate in charitable initiatives and support local organizations. By choosing to shop at The Brick, you're supporting a company that cares about making a positive impact.

Competitor Comparison: When compared to their competitors, The Brick stands out for their exceptional product selection, competitive pricing, and outstanding customer service. They consistently outperform their rivals in terms of quality and overall shopping experience.

Pros and Cons:

  • Pros: Extensive product selection, competitive pricing, exceptional customer service, reliable delivery, user-friendly website, flexible return policy, high-quality products, pleasant in-store experience, rewarding loyalty program, commitment to social responsibility.
  • Cons: None that I can think of. The Brick truly excels in all aspects of their business.

Summary and Recommendation: The Brick is an exceptional retailer that offers a wide range of high-quality products at competitive prices. Their outstanding customer service, reliable delivery, and user-friendly website make shopping a breeze. With a flexible return policy and a rewarding loyalty program, The Brick goes above and beyond to ensure customer satisfaction. I highly recommend The Brick for all your home furnishing needs.

How to file a complaint about The Brick?

1. Log in or create an account: To begin, please ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, you will need to create one by clicking on the 'Sign Up' option and following the registration process.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with The Brick. Make it specific and clear, such as "Defective Sofa Delivered by The Brick" or "Poor Customer Service at The Brick Store."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as product quality, customer service, delivery, warranty, and after-sales support. Include specifics about any transactions you had with The Brick, the nature of the issue, and any steps you took to resolve it, including interactions with the company's customer service. Describe how the issue has personally affected you, whether it's through inconvenience, financial loss, or other impacts.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photos. However, be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from The Brick, whether it's a refund, exchange, repair, or an apology.

7. Review before submission: Carefully review your complaint or review to ensure that it is clear, accurate, and complete. Check for any spelling or grammatical errors, and verify that all the information provided is correct.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint or review. Ensure that you have filled in all the required fields and attached any supporting documents before submitting.

9. Post-Submission Actions: After submitting your complaint or review, make sure to regularly check back on ComplaintsBoard.com for any responses or updates. You may receive feedback from The Brick or from other users who have had similar experiences.

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+1 (780) 930-6000

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Use this comments board to leave complaints and reviews about The Brick. Discuss the issues you have had with The Brick and work with their customer service team to find a resolution.