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The Beer Store
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1.0 34 Reviews

The Beer Store Complaints Summary

0 Resolved
34 Unresolved
Our verdict: Engaging with The Beer Store at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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The Beer Store reviews & complaints 34

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7:18 pm EDT
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The Beer Store Beer store

Hello my name is osmay and I had a situation in one of yours branches... (Albion and finch beer store) me and my wife make the line with two carts of empty's she place hers first on the belt and I wait until she was being taking care of then I unloaded my cart.. at that time my wife has to go out and I told the teller that we are husband and wife and I'll take her money that we were together and she was very rude and inconsiderate;refused to cash me out and wanted me go outside and call my wife again or Go outside and make the line again I ask her why she was acting like that that it was obvious that we are together while another female worker came pick my emptys and place it back in the cart and bring it outside back to the line... I felt very shocked and disrespectful from them I never did the lone and came back home with my empty's not good...

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9:56 am EDT
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The Beer Store Putting employees in danger

Regarding your latest Decision to start excepting empties during this COVID-19 pandemic I feel this is very reckless of The Beer Store. This is terrible 🤯😱 all for the mighty buck. To hell with the risk it could impose on the employee or all who is in that environment let alone who they then come in contact with or go home too. I heard they are supposed to give them personal protective equipment to handle the bottles 🤯 But they can't even supply the hospital, I doubt they will get anything ! Even with glasses and gloves, They will still get [censored] on their clothes, face and down their arms! The reg safety goggle won't prevent all sprays or drops from the empties- which does happen. Also, employees would need to wear gloves to do empties. Then take them off and sanitize to use POS then put on the same dirty gloves and continue working? Prior to recent events, drive-thru stop taking customers reusable cups but you're taking back empties? Not all stores are set up the same in terms of layout either. This is totally unacceptable You should be ashamed! Putting your employees in danger VERY DISAPPOINTED I am behalf of everybody I truly hope you retract your decision immediately

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8:03 am EDT
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The Beer Store Accepting empties during a pandemic

Regarding Empties during a pandemic

This is terrible 🤯😱 all for the mighty buck. To hell with the risk it could impose on the
employee or all who is in that environment let alone who they then come in contact with or go home too.
I heard they are suppose
to give them personal protective equipment to handle the bottles 🤯
But they can't even supply the hospital, I doubt they will get anything !
Even with glasses and gloves They will still get [censored] on their clothes, face and down their arms! The reg safety goggle won't prevent all sprays or drops from the empties- which does happen.
Also employees would need to wear gloves to do empties. Then take them off and sanitize to use POS then put on the same dirty gloves and continue working? Prior to recent events, drive thru stop taking customers reusable cups but you're taking back empties? Not all stores are set up the same in terms of layout either.
This is totally unacceptable
You should be ashamed! Putting your employees in danger
VERY DISAPPOINTED
On behalf of everybody I hope you retract your decision immediately

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6:12 pm EST

The Beer Store an employee's attitude on the phone - rude

Hi my name is Cathy and I am so angry right now... I went to the above store about and hour ago to return bottles and forgot my recycling bin that I use to store and keep these bottles. I work right by the beer store and thought I could pick it up tomorrow on my lunch so I called the store. When the guy answered and I told him I left it there and would pick up tomorrow and it said it would be thrown outside and if it's there tomorrow, it's there if not it won't be. How rude! I said so you won't hold it for me and he said no we don't have room for that. Seriously, it's Tuesday night and there is the extra room for returns and lot's of room for my pick up tomorrow. He could have just left it under one of the roller conveyors (as there is lots of room) and if I did not show tomorrow then maybe get rid of it. Tuesday is a quiet night and I am sure with all the room I saw it should have not been a problem. This employee should be spoken to about his rude telephone manner. Not impressed.,... Please contact me with the result ... [protected]@hotmail.com Thank you Cathy

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Update by samps
Nov 20, 2019 8:45 am EST

Please respect your elders ...really you cannot make such a comment without knowing...yes I expect some curtiousy...
Grow Up I laugh at your comment...

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3:04 pm EDT
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The Beer Store moose head price dispute and bottles missing caps/dented.

October 18 2:00pm. Today I picked up a 28 pack of Moosehead that was on sale but when it was run through the checkout the price was 46.95 and not the posted 38.95 on the sign. I told the cashier and took a pick of the sign. He was very rude with me and told me I was wrong. I told him to change the sign to stop misleading customers. He told me he didn't have to and I'm wrong. After numerous other excuses I left without purchasing. I've previously bought a case from this store that had missing and dented caps= flat beer. My complaint received shrugged shoulders from the same cashier.

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2:29 pm EDT

The Beer Store 50% of the staff here seems to enjoy insulting customers

- I am a partly deaf senior and on Sep 06 one of the employees (young at that) attempted to re-direct me over to his cashout however I did not hear him initially however I heard him say to someone else that He is thinking that he is talking to himself. "Flip comments" are quite common in this location with little respect for customers. This is not an isolated incident and I have witnessed an employee named Ian doing the same thing... How they expect to get support for their position against beer in corner stores when they treat customers like that is beyond me

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12:52 pm EDT

The Beer Store customer service

July 12th at approximately 1:30 p.m. I entered the beer store on concession st. in Kingston Ontario to return some empties. When I picked up one of their plastic containers to put my empties in, there was a lot of fruit flies that came off it, and after putting my empties in the bin I approached the return counter where a female employee was standing, she didn't look or acknowledge me at all. I said "wow there was a lot of fruit flies down there", pointing to the beer store bins and after a few minutes of silence she said, "maybe you should rinse your bottles out so you don't get fruit flies", still not looking at me. I said "they didn't come from my returns, they came from your bins." (Please note that almost all me return containers were tetra packs with the screw lids on them and are in no need of rinsing). The employee said, "well then maybe we need to rinse our bins". Still no eye contact, she then practically threw my refund at me and walked away. You know there are a lot of pleasant people out of work who would probably appreciate her job. I don't understand why someone in her position remains there if they are that unhappy. It isn't nice to have someone change your mood by being so rude.

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arvc
, US
May 20, 2021 4:58 am EDT
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I too had a problem with a female at this store refusing service. She was rude, condescending, humiliating, flaunting her position, the list goes on and on. Since her face was covered with a mask and no I’d card she was basically unidentifiable. The complaint is still open and being investigated by an employee in the management stream. Chances of getting a fair investigation slim to none. No where ever was I ever treated as badly as I was at the concession st Kingston store, humiliated and embarrassed in front of several customers standing outside the door. She had no fear, no concerns about repercussions and quite honestly this woman is suffering from extreme mental health issues. Reading the review above this one makes me wonder if they are one and the same, or is there no action against employees thus their aggressive stance dealing with the public in particular senior citizens. I’m waiting to see what happens after a guy named robin called me to discuss the issue stating he’s doing the investigation and will be truthful about the findings. Somehow I don’t believe him. This incident was beyond excuse, like a demon from hell was released, if the company sides with this woman for the way I was treated having not even set foot in the store, then my advice if you must go in to buy beer go to a local craft person where I believe your service will be better and treat patrons properly.

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11:22 am EDT

The Beer Store exterior garbage

Cleanliness of exterior of Beer Store lack of picking up garbage around the premisses, have asked store personnel previously several time, they tell me they will clean it but the don't do it and or even keep up with it as well

Location Of Beer Store
1718 Wilson Ave,
North York Ontario
M3l 1A6
416 241-6821

My Name and email
Nick Cina
[protected]@gmail.com

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5:51 pm EDT

The Beer Store richmond street store chatham ontario

the store i mentioned above has been very poor on ordering the busch brand beer for over 6 weeks . They are out of the brand more than they have it and say to the customers oh well we are out its not in our control.This beer store is the top selling beer store in southwestern ontario and i find it hard to believe that they do not have any way to know what they sell . your help would be appreciated with this matter

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1:06 pm EDT
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The Beer Store customer service conduct in the lcbo beer store at the macy plaza in brampton.

Today July 8th 2018 at about 1:00 pm. I went to the store to buy Sapporo 24 cans of beer. The back was extremely disorganized and I could not find my beer. I could not find anyone n the floor to help. I was not aware of the policy not to step at the back to ask an employee nor did I saw a sign stating not to. Anyway, I kinda knew it is not regular but i took one step into the back trying to ask for direction. there were two employees chatting so I asked loudly if some one can help. Out of no where a lady shouted very rudely at me to step out and go for the cashier then followed by more shouting that there is a sign stating that on the outside followed bu rudely stating that this is for my safety because of the machines. I was stunt. Although she was right and was stating policy. The way she conducted herself was very aggressive. After all I was not a child neither non of the forklifts were close to me. I tried to point to her that being aggressive is not a way to deal with customers. being assertive and polite is sufficient. She repeated what she said more loudly. Anyway I went to the cashier and asked for help, which she did very politely. Then I wanted to file a complaints for the behavior of the lady at the back. There was no procedure for that but she said that there are no managers on Sunday and asked me to tell her and she will relay the message. I started telling my story when the fellow that was earlier chatting at the back interrupted and started shouting, then the girl from the back joined in and did the same. At this point I felt very frustrated and lost my cool and shouted back. Then she said I am done being at the store. I left and now I am writing to you.

I know clearly I am not totally blameless but I certainly did not deserve to be treated this way. Employees should be trained to be more tactful in implementing policies. And not to gang against a customer even if they were implementing valid policies.

Thank you

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12:42 pm EDT
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The Beer Store gift card

I received a gift card for $25.00 for the Beer Store on November 19, 2017 and had forgotten about it and never used it until Saturday, April 21, 2018. When I tried to use it at The Beer Store in Dorchester, ON, the cashier said it was declined and had a $0.00 balance. She tried it again and again it was declined. Another employee then checked the card on the computer and showed me a print-out where it had been used on December 29, 2017 at 08:14:38pm at location 2318-Symington/DuPont, which the employee said is in Toronto. We were not in Toronto on this date and have no idea where this location is. The gift card number is [protected] [protected]. Photos enclosed.
Please advise where I go from here or how to get the $25.00.
Thanking you,
Karen Knott
[protected]
[protected]@rogers.com

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Update by Karen Knott
Apr 23, 2018 12:46 pm EDT

Sorry, here is a photo of the back of the gift card I just messaged about.
Thanks,
Karen Knott

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1:44 pm EST
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The Beer Store bottle returns/the beer store 960 brookdale ave cornwall, on

I visited the beer store on Brookdale Avenue in cornwall at noon today when it opened. I normally return my bottles/cans on a bi-weekly basis to this store. I was doing a friend a favor by returning a large quantity of bottles/cans today, approx. $70 worth.

When I arrived at the store there were 2 female employees working and I told them that I had a truckload of empties and what should I do. They advised me to grab a cart and bring them in that way with no other comments.

As I started to bring in the empties I had cart-by-cart (4 trips) I received comments each time even though I let those who were only buying go ahead of me and I got back into the line and waited my turn each time.

When bringing the 1st cart of empties in, I dropped 4 cases and bottles broke so I asked for a broom and dust pan and cleaned the mess.

Comments:

1st of all I had put the cases on the rollers the wrong way
2nd cans have to be returned in plastic bags not the cases they came in...although they did not mention this to any of the other customers in the store
3rd if you have that many cases you should have called ahead of time and gave us a heads up
4th Sunday is not a good day to bring so many empties in so I asked if they wanted me to take the balance and go to another beer store location and although they said "no" they continued to comment.

When I had finished and the 2nd employee had began to give me the rules again I said "whoa, I've heard every lecture you could give me today" and the 1st employee piped up and said "no you haven't" and I just said enough.

I as an assistant controller do not have the luxury of asking my customers, fellow employees etc to come back another day because I'm too busy or "it's not a good day", I think this would cause us to lose money/customers as this will you.

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8:58 pm EDT

The Beer Store customer service was very disappointing

On 23rd of August 2017, at approximately 18.55 hours I went to return some empty beer bottles to the store in Ajax (Address: 75 Kingston Rd E, Ajax, ON L1S 7J4), the customer service I received was very disappointing.

First f all there were two female cashiers were at the register and none of them were interested in serving me, they were having their or conversation.
However I managed to get the attention of one female cashier, and she was stated pretending that she didn't understand what I was inquiring about and gave the impression that my English was an issue for her.

After that she had look at my empties and pass it on to another male cashier.

All over apart from the male cashier the rest of the staff reflected a worse service.

I am very disappointed with the customer service I received today and I will not be attending to that store any more.

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8:39 am EST
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The Beer Store negligent and racist employee

I was delivering my empty beer bottles at this location at around 5 minutes until closing on wednesday, february 10, 2016, when all of a sudden this rude employee literally jumps out of nowhere and stands in front of my shopping cart and says "we're closed!".

I then told the employee that it was 8:55 p.m. And he should still serve me as they close at 9:00 p. M. But he then said this racist remark; "do you speak english? We're closed bud!"

I then ignored this rude gesture and then begin to pack up and leave but he then out of nowhere said "can you please leave now?!? Or I will call the cops on you, bud!" (I was just about to leave but I guess this guy is impatient).

So I ignored this employee's racist remarks and came back the next day in the morning and to my disbelief, it was the same guy at the returns department collecting my bottles.

This conniving employee then tried to rip me off by giving me a dollar less than I was supposed to receive for my bottles.

So the next day after, I came in to speak to the managers about this outrage, and to my shock, said that they couldn't do anything about it as all the employees at the beer store are all unionized.

This employee is a white male, with an overweight build and is about 5 feet and 9 inches tall and has a van [censored]/goatee style beard and moustache with brownish/blackish hair and wears a cap. He also has no audible accent and is of possible mediterranean or british or irish descent.

Do not go to this beer store if you want to be treated with rude customer service and with racist remarks as well as management not caring about your issues let alone them being negligent with their employees.

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Jokokling
, CA
Jun 29, 2019 4:17 pm EDT

Female cashier / 9:30 Saturday June 22 / RUDE AND MADE INSULTING COMMENTS IN FRONT OF OTHER CUSTOMERS ABOUT BOTTLE RETURNS TO YOURS TRULY (>>>>CUSTOMER

L
L
lazystaff
Etobicoke (Toronto), CA
Jul 24, 2013 11:07 am EDT
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Manager at this branch refused to refund on empty bottle because they where not stacked, and threatened she would not allow me back to her location. Nice service...

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Contact The Beer Store customer service

Phone numbers

+1 (905) 361-1005 +1 (800) 387-1314 More phone numbers

Website

www.thebeerstore.ca

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