The complaint has been investigated and
resolved to the customer's satisfactionResolved The Bedroom Source — No refund
resolved to the customer's satisfaction
On January 27th, my husband and I purchased a bedroom set for our daughters from The Bedroom Source in Lindenhurst. We put a down-payment of $994.00 for the order. The next day we realized this was more money than we should be spending on a bedroom set right now, so we called our salesperson to cancel the order. We were assured it was not a problem, and was told we would receive our refund paperwork in the mail that week. Two weeks passed and nothing. I called our salesperson back. She apologized profusely. She said she notified the store manager, and said the order was definitely cancelled, and our refund would be issued that week. Another week passed. I emailed them this time, to being a paper trail. Explained the situation. Asked that the refund be issued by Monday or I would have to dispute the charge with my credit card company. No phone call, no response to my email. So I contacted my credit card company and began the long, drawn out dispute process. I tried calling The Bedroom Source again. I was told by the receptionist to speak to Phil (the store manager), but he had left for the day. So I left a long message explaining what was happening, and begged him to please just refund our money. Once again, I did not receive a return phone call to even acknowledge the problem. The dispute process is still underway, but I would caution everyone never to do business with a company who has no problem canceling an order, but seems to have sticky fingers when it comes to returning your money.