Home Depot reviews and complaints 2412
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poor response to service call
In the late spring of 2012 we required a replacement of the roof on our home here in Ottawa. We selected The Home Depot of Canada not for its price but for what we thought was potential future service. Home Depot uses a general contractor by the name of Peak Installations. They in turn sub contract to local companies.
On Oct 16th I called Home Depot (Peak Installations) to have the flashing repaired (screwed down) as they had started to pop up. It was a minor repair that I could have done myself but I wanted them to do it for warranty issues. It would be a 15 minute job at the most.
So as not to bore you with details, after I was told I would receive call backs and not receive them, being apologised to for more than a few times, would not be called with the “follow-up” (assuming the work was completed)...you get the picture.
On Nov 18th and after multiple phone calls that “I” had to make to “them", the roof finally had its 15 minute repair.
Over a month!
Advise:
Was there a benefited to have either Home Depot of Canada or Peak Installations involved including installation or Service? Absolutely not. They provided NO value to the whole process.
Was there any cost saving by going through Home Depot? Zero, none. They were not the cheapest.
Would I use Home Depot again? Not in this life time for any kind of work. They added meaningless delay and no means of complaint, as I tried. They simple passed me on to Peak who eventually “after 24 days” passed me on the sub contractor, who 9 days after that fixed the 15 minute problem.
Watch for a neighbour getting their roof done. Observe who and how the roof work is being done. Watch for their cleanliness, the tools they use, efficiencies and completion time. Speak to the home owner afterwards about the service and the process. Avoid the nonsense advertised by Home Depot their supposed Big Service name and helper in all this, because it’s all useless BS.
home depot scammed me
I purchased a roof for my home from Home Depot in April 2011 and have been fighting since to have it properly installed. I paid with my Home Depot credit card. During one of my many calls to the customer service department, I was asked if I wanted to dispute the charge. I agreed it was worth disputing and that my roof (still to this day) is not satisfactorily installed. The dispute was opened on May 9th, 2012.
The dispute was finalized in my favor and $12, 110.00 was provisionally credited to my account on September 9th, 2012 with a note that if further “significant evidence” was found that the amount would be reapplied to my account. I called the customer service and asked what “significant evidence” would entail and how much more investigation would there be. I asked these questions as $12, 110.00 is a lot of money and with the initial letter opening the dispute claimed that the initial investigation could take up to 60 days, and by the time I received the letter stating that the charge had been reversed was 128 days, double what was quoted.
I was told that it was closed and no further investigation would be completed. However, around October 1st, 2012 I received a phone call from the Phoenix office asking if someone could come down and inspect the roof and make sure that everything was taken care of. On October 6th, 2012 a gentleman came down to my house and instead of getting out a ladder to get on the roof, he pulled out some paperwork. He explained that this form was a copy of a previous form that I had signed and that the person who had the form in Atlanta “had died” and because they “had died, no one can find the paperwork that was originally signed”.
Reviewing the paperwork, I noted that the form was a Customer Service Order form and stated that the work to be completed was to fix some exposed nails, torn shingles, and repaint the metal trims and that those specific items were completed. It also states that the balance remaining was $0.00.
With the suspicious circumstances surrounding this, I asked the gentleman if this had anything to do with the disputed charge. I was told that it had nothing to do with the charges and that it was only replacing a lost form. I reluctantly signed the form, the gentleman never did go on top of the roof and he left. Several weeks later I received a letter dated October 18th stating that the $12, 110.00 has been reapplied to my account and that “Additional information has been received that provided significant evidence for the amount to be reapplied to your account”. Attached to the letter was a faxed copy of the form I signed on October 6th, 2012.
This was clearly a scam to trick me into signing a form stating that the roof had be satisfactorily completed in an attempt to defraud me of the amount that was returned to me. This is obviously a bait-and-switch, which is an illegal practice in the United States. I am writing for corrective action in returning the credit of $12, 110.00 back to my account. Home Depot cheated me out of a properly installed roof, and then scammed me into paying for it after the disputed charges were dropped from my account.
Permanently re-credit the $12, 110 back to my account, zeroing my balance.
At Helzberg Diamonds Jewelry Store : I worked for the company for a while, and what I've experienced there; harassment & discrimination: The District Manager is a ### (fired from J.B. Whites), who allows the store manager- to mistreat some customers and new employees. His staff are a group of unprofessional people who really know nothing about the Jewelry Business, except for lying to customers, messing up their purchase orders, being rude to customers who complain about the Helzberg unprofessional service. I wouldn't buy any jewelry from those clowns. They also harass & mistreat fellow co-workers, who are better jewelry salesmen than they are; the manager & his flunkies often violate the Helzberg Diamonds business policies when the District Manger isn't around to check up on them. One day, a co-worker yelled at me in front of a customer, just for greeting the customer first!
citibank
Several months ago Citibank, the company that administers Home Depot's credit cards, decided to drop me (viz., cancel my card) because my overall credit score had dropped. They did so in spite of the fact I had never missed a payment to them, even though I used the card extensively while renovating a house. One day I tried to charge some paint, and the clerk informed me my account had been cancelled. Arguments with Citibank were, as you might suspect, fruitless: So sad, too bad, pay up, get lost. I was/am indeed in a precarious financial position, because of being laid off and diagnosed with cancer. But I had been practicing financial triage, making sure payments were up-to-date with important accounts and managing to make at least small payments on all of the rest. Home Depot was an important account, because I used it to maintain two very modest rental properties.
Bottom line: it doesn't matter. Citibank deems you a bad person, you're out. Period. Plus late charges and interest.
Same thing just happened to me! Why not just lower the credit limit?
credit check with equifax
They checked my credit yesterday through Equifax. Equifax says they know nothing about it. I have nothing to do with this company and do not know who they are. Their company code is [protected] and this transaction code is 485FP00552.
The complaint has been investigated and resolved to the customer’s satisfaction.
They only know to collect money from you and don't solve the problem they made. I'm very not satisfy at their service.
This is a home depot credit card, issued through Citibank
racism job discrimination
Wrongful termination, dishonest & negligent managers, racism, & job discrimination based on race & sex: "That's The Home Depot Way!" Their crappy commercials don't tell customers about; overprice hardware & equipment they sell, lousy/incompetent associates who don't know jack about Home Improvement, horrible customer service (customers waiting to be attended for hours), huge employee turnovers, because of mistreatment or misconduct, and poor store managment. I stopped shopping there, and I would recommend to others to do the same!
The complaint has been investigated and resolved to the customer’s satisfaction.
reviews censorship
This concerns their policy for filtering product reviews on their website. I purchased a toilet auger and it broke within 2 minutes o f careful use. They sell this cheap one for about $8 and a professional Ridgid model for about $35. After reviewing their policy for content I submitted a respectful, informative review with the sentiments I wished I had purchased the $35 tool as, I described above, it broke within 2 minutes and did not even do the job once. I described why I thought the tool was inferior and applauded the more expensive tool they also sold, to encourage potential customers to try that instead. The review concluded with the statement that many places sell such junk tools, and in my experience Home Depot did not normally engage in the practice of catering to the lowest denominator of selling such merchandise. Even that mildly critical comment which also can be seen as a compliment was fully within their content policy.
As you can predict from me filing a complaint, the review was rejected. I went to their site again as advised and there is no conceivable way it violated their policy. The review gave the product one star.
It could only have been rejected because it was one star or because of a vanity issue of criticism of their company. I'm not going to resubmit it as I'm not going to play games about gaming their stated policy when it fully complied with it.
The bigger issue here is how many critical reviews from reasonable people such as myself have been rejected? How can one make an informed purchase if they automatically reject informative but low rated reviews? It reeks of dishonesty and not an effort to keep reviews intelligent and courteous, and it makes me rethink the tens of thousands of dollars (literally) I have spent in the last several decades supporting their company. I will drive the extra five miles and try Lowe's for my next purchase just to spite them. This does not predict a good relationship between us in the future.
unprofessionalism & lousy customer service
Don't shop here either! The home depot, in aiken, sc., is far worst than wal-mart & lowe's (On how they unfairly treat customers & employees) combined! Police reports filed against the company stated; from several employees (Mainly african-american), and customers - charging the home depot managers, of physical abuse, using racial slurs toward new-hires & customers, and wrongfully terminating good employees, lousy co-workers - encouraged to stay on, & company theft.. This is their true reputation, and the home depot headquarters are desperate to keep it under wraps. But now you know!
The complaint has been investigated and resolved to the customer’s satisfaction.
harassment
Called to complain about collections calls. Past due 12:00 dollars
They start calling day and night from a [protected] Citi Commerce.
Robot call they need to verify certain information press 1 for this press 2
for this. Called to complain said they are legally correct to call and they can not
stop until you catch up with your payments STOP buying from this store take your
business else where. Terrible customer service they do not care.
The complaint has been investigated and resolved to the customer’s satisfaction.
I was in a home depot an empkloyee came around the counter after calling the manger an was shoulder to shoulder with me egging me on to punch him, he was glaring at me! I ask ed him to leave or move an he said No! I asked him twice why are you staring at me! no response so I said to him I will leave then! I am afriad to enter the store. when the manger did come over he assured me he will talk to person, when I called today the head manger KNEW nothing of the hassassment, I told him to check the suirty films Its all there, the guy coming aorund the counter an purposly triing to egg me on! I may get a lawyer and so far I just cant see going into that store now An I an a contractor so I have to drive miles now to get things What do you thonk!
Not getting a bill is not an excuse to not pay.
Home Depot NEVER mailed a billing for products purchased with THEIR credit card and I had forgotten about the billing even though I had gone paperless and was told that I would receive all billings online. I started receiving citicommerce calls anywhere from 8 to 10 times per day from 0800 to 2100 hours; sometimes after 2100 hours. I contacted Home Depot and was told to pay the bill that had been penalized from 44 dollars to 106 dollars. When I told them that I had NEVER received a billing I was completely ignored and was TOLD to pay the bill. I cut the card in half and returned it to home depot with a letter stating that I would NEVER purchase anything from them in the future: I paid the bill for the amount that was originally charged!
Dude I shop at home depot, pay with my debit card and I hate debt collectors! It's $12 bucks just pay it and get rid of it. It's a waste of time writing about $12 here. If it was 1200, 12, 000 bucks in fact I would be offering you advice. But jeeze. sometimes the devil gets just too much credit for cr@p he ain't doin but it's people upto no good! Anyway don't pay over the phone-request the bill, write a check and keep the proof of payment for life. otherwise another CA will pick it up and call you over it. There that must be worth more than the $12 you owe.
If they owed YOU money I am sure you would be damn well calling them. It is not harassment to expect you to pay your bill. You slid that damn card fast enough.
credit card
A year ago I was making a small purchase in Home depot. The cashier asked if I would apply for a credit card. If approved I would get a discount. I filled out the brief application and was approved. Within 2 weeks I got my card and it came with a $3000 limit. Today I go in to make a $47 purchase because I am trying to do some small improvements, yet my purchase was denied. This I thought to be unusual. I have never been late for a payment, I did not even come close to exceeding my limit. I called their customer service (what a joke) and all they could tell me was that I had some issues with my previous credit. Those same issues were there when they issued me the card. I feel that Home Depot was afraid that I was going to go wild...not even in my wildest day. Home Depot suckered me in and they were quickly to push me out on a bogus credit issue. They were refusing to listen to what I had to say. It was all based upon the 3 major credit reporting agencies. Rest assured I will take my business down the street to Lowes.
The complaint has been investigated and resolved to the customer’s satisfaction.
In the last year Home Depot has raised the consumer credit card interest rate to 25.99%. This makes it nearly impossible for anyone to payoff there balance. I have always paid my bill on time and never been over limit. On several occasions they even increased my line amount to encourage further purchase. As soon as the rate was increased (and several times since) I have called and written the credit center to ask for a rate reduction only to be told no. This rate is very unfair and consumer unfriendly. Every month I continue to make my payments but I don;t seem to get anywhere when most of the payment is going towards finance chanrges.. It is a never ending cycle.
deceitful pre-approval offer.
To whom it may concern,
I just received a Pre-Approval offer from Home Depot’s credit card department with a reservation number on the top. After thinking about accepting the offer, I decided to go ahead because I plan on doing some things around the house soon and it would be nice to have. So after going to the home depot’s website and entering the reservation number and other personal information, it told me I would be notified 5 to 7 days for a decision. What? I was already Pre-Approved I thought, I even had a reservation number. So I called the 1-800 number and I was told by the home depot’s customer representative it was not a Pre-Approval. I read to the representative what I received in the mail, and the home depot customer representative told me they were sorry but I’m not Pre-Approved, ” No one is”. So I asked why did home depot send me false advertisement stating I was Pre-Approved knowing that I’m not? The Home Depot Customer Service Representative laughed and told me that’s how we get your information sir; otherwise most people would not apply. Can you believe that? Not only did the home depot representative acknowledged that no one is ever Pre-Approved, but home depot also skirts around the law to get your personal information by stating you are Pre-Approved knowing you’re not. Is there anything that a company can’t get away with doing to customers? That is very disrespectful, deceitful and wrong. I will never shop at Hope Depot again, for “anything” and I will urge everyone I know to do the same. I will drive 5 miles out of my way just to avoid this company. Customers Beware………….
Jack
Hold up people, I did not post this complaint for other people to disrespect each other; I posted this complaint to make people aware of these kinds of deceitful practices that skirt around the law that Home Depot should not be affiliated with or do. Posting complaints is not an invitation for other people to insult someone just because they disagree. If you like Home Depot then fine but if you’re sick of the lies and poor customer service and want to post your unfortunate experience. Then this is what this site is for. Please don’t disrespect other people who already have had a bad experience with this company. Thank you.
No Cary Grant you’re wrong, even the rep thought it was funny. Common sense would be not to deceive customers that will sooner or later tell many more customers about shady personal information collecting on false statements and advertisements.
The complaint has been investigated and resolved to the customer’s satisfaction.
You are only pre-approved to apply. Basically, you are a breathing customer and they want you to apply. This way, they have their marketing and advertising right there in your wallet. You always have that company logo on the card. And when you use it in other stores (provided it is not a store card but an actual visa/mastercard) their company name and logo are being flashed again to the cashier. It just reinforces the company brand name in the mind.
They don't have your information yet. No more than your name and address. Basically, your name got on a Home Depot mailing list, and every once in a while, they go through, pick out a particular demographic and send off these "pre-approved' letters.
You don't count because you're a pathetic troll.
No one likes Peter J Brockingham.
How about you mind your own f..g business. Just a thought.
I've been assured that the madconsumer won't be able to post on the jabbawithjustice site.
Don't you worry fizzy, paminohio, and other decent folks on this site, just leave these trolls to me. The "Son of Dad" can crush any troll. Especially ones who are lame pundits like the Peter.
We can wear down Peter.
Peter, grow up you bum.
excellent point jdfowler
Peter is Heinrich Himmler.
still nothing is done
Two years ago I purchased new air conditioning system and they also promised to make an installation. This company’s name is Home Depot Chilltrol HVAC. They promised to make it during a month. After two years still no system installed. I don’t know what to do! Please help me!
management of home depot beaumont
my name is John Kemp I have lived in Beaumont most of my life I have traded with Home Depot since the first one opened in San Bernardino California on hospitality Lane I was one of the first customers in the door Home Depot was a very good and efficient place to buy stuff for my businesses and my rental houses and at one time apartments every month I spend a lot of money at home depots mostly the one in Beaumont California also the one in Indio California as I have a ranch there my complaint is you have some very good employees at the Beaumont Home Depot that are very knowledgeable and helpful when you're looking for stuff over the last several months I have noticed some of your best employees are now missing they have went to other home depots and that is forcing me to go elsewhere you have employees that work at the desk like Jenny and Louise a young Hispanic that will try very hard to help you find anything you have Tom who's missing now Curtis in the plumbing department is one of the most knowledgeable guys you have an as of tomorrow you have employee Andrew this man is such a an asset to your company you are moving him to Redlands California the management promotes in Beaumont not on ability but on looks or friendship I'm not sure what I am in Home Depot at least 3 to 5 times a week spending lots of money repairing rentals and things out at the ranch I think you should take a good luck here and see what's going on I have had businesses most of my life and I am unhappy when I see such buying employees that is very knowledgeable and helpful with everybody leave the stores like Beaumont it needs all the help it can get the Palm Springs store was a very good store but recently you change the management there and I noticed the manager was that the Indio store apparently it made him unhappy and he is no longer with Home Depot I'm not sure what your logic is but please try to keep our good service clerks at the Beaumont store in Beaumont after all not all management is correct you have a few great employees like Cynthia she is rather new but without hesitation she will help you yet you have some that are lazy and can't be bothered with you now I know I am only one person with an opinion like my own but I hope you do one thing take a look at the whole store and keep those inquiries. Beaumont that we as customers can count on by the way I have been in the Redlands store many times once to buy a very expensive pressure washer at six o'clock one evening I asked for assistance to get one out of a lockup I was there 43 min. I went back up and asked for some assistance again I waited another 21 min. at all times I had people waiting on me for the pressure washer so I left went across the freeway to Lowes and bought the pressure washer plus I spent over another $700 there so I could clean up a rental house if I can't get proper help I leave I thank you and please reply
John W F Kemp
The complaint has been investigated and resolved to the customer’s satisfaction.
illegal background checks
I started working for estes specialized in June 2010 we did the flatbed deliveries for home depot . home depot started doing background checks on me in aug. 2010. they ran a total of 3 background checks. from Aug 2010 to Oct. 2011. All without my knowledge or permission to do so. When I got hired by estes they ran there necessary background and went back 10 years. they hired me and I worked for them for a year and a half. in Oct. 2011 home depot runs a third background check revealing a conviction from when I was 19 years old. They ran to estes and informed them and I was terminated after being hurt on the job. Home depot and estes participated in illegal actions and violated my FCRA rights. They never had permission and I am sure that because of there business practices there are alot more victims. I am looking to get a class action suit against them. Have you been screwed by either company?
Wow! there are people on here who will take the time to make an account with the same name and make ridiculous and false post about me. Someones got to much time on the hands, Father of triplets and Tasha the child molestation statement was made by someone with way to much time on there hands . If you click on my original post you will see my address information. when you click on the poster about child molestation you see different information. I have 5 kids and was glad to see that a Texas man was not charged for beating a child molester to death after he walked in and caught him raping his 4 year old daughter. I hope this is crystal clear.
Thank you so much for your comments, there is a ton of useful information there. I couldn't agree with you more on convictions haunting someone seemingly forever. I would like to say that I let a (friend) borrow my car while I was hanging out with my girlfriend he was 17 and i was 19. So he took my car broke into his girlfriends dad's and stole a gun and held up a fireworks stand. Here is where I got screwed because it was my car and he was a minor I was charged as an accessory even though I wasn't there or have anything to do with it other than owning the car. I got 5 years probation and he got a year in juvenile. Thank you legal system. I also find it interesting that I was making 40, 000.00 dollars a year and they were still given information about a 23 year old conviction. estes knew of the conviction in Oct. 2011 but did nothing until after I got hurt and filed a workers comp claim in dec. 2011. Thanks again for the information
I don't think you have a lot of traction to this and here's why: If you were fired for failing to disclose a criminal conviction on your employment application to the contractor that you were asked to disclose in the application it really does not matter how they found out about it later, the fact is you lied on the application in their view so the termination of employment was reasonable and lawful. Home Depot may have in fact illegally done a background check but you will have no basis for damages against them for doing so since again, the termination was lawful and reasonable.
Hope you've found better employment and I agree someone has way too much time on their hands. I hope they think it's funny they are merely causing the issue of child molestation to not be taken seriously, in fact with that in mind it's not out of the imagination that they are in fact the one who molests children. Trolls suck, the only thing to do is ignore them.
I voted neutral on the complaint because I think Home Depot's actions were wrong but not enough to validate the complaint. Hope that makes sense.
Bill JWilliamson number 1
Good luck finding a new job. Hopefully the links that TruthIsNowTold will be helpful.
Bill JWilliamson number 2
Stay away from my children.
I also was charged with child molestation, and the children who accused me were lying.
solar lighting
I have come to realize that Hampton bay solar products are complete junk. I have 2 different sets of outdoor lighting, the ones you spike into the ground, anyways some work, one just blinks and 3 don't work at all. I tested the ni cad batteries, one was dead, one had .5 volts and one had 1.2 volts, I took a battery out of a good working unit and put it in the dead unit and it still doesn't work, and yes the switch is set to on. I took the other units with low or dead batteries and I am charging them on a separate charger as we speak. I don't have high hopes but I believe it's a problem with the charging circuit in the unit itself, and if that's the case then the unit is no good. You may notice the quality of these units, plastic spikes, bad idea. I wouldn't mind paying more for a reliable unit, maybe I need to skip the solar idea and just buy powered units. Does anyone know of any solar powered outdoor lights that are good? Thanks
The complaint has been investigated and resolved to the customer’s satisfaction.
return policy
First they accepted a return and credited my debit card, after I walked away they voided the charge, the next customer in line saw this and found me. They finally gave me the refund, but only to a merchandise credit, I bought some items with that credit and when I tried to return the extra items left over, they refused the return, even though I had the receipt! POLICY IS ANYTHING BOUGHT WITH A MERCHANDISE CREDIT IS TREATED AS AN "UN-RECEIPTED RETURN", they also have a sign at thier RETURN counter that says they have the right to refuse any return, this is not listed on their web-site. BOYCOTT AND LET'S START A CLASS ACTION LAWSUIT.
I spoke to a supervisor who called himself Mr. Tim at [protected], he said "there is no one higher than him", he agrees that the policy on merchandise credits is not posted, but all I could do is write to the legal dept, who had no phone number or e-mail address available to him. They are arrogant and will do what they want even if the "right to refuse any return" was not posted at the return desk, Mr. Tim was quoting policy. I am stuck with their merchandise. There has got to be something wrong with that, or a class action lawsuit needs to be started to regulate these people. They are already a monopoly, where else can you buy a 2 by 4 and a water filter, Lowes only, not Ace hardware, not Walmart, not 84 lumber, should we sit back and let them get away with this?
reporting on my credit report
this company is reporting a credit card debt on my credit report when I have no credit cards. Just wanted to report the fraud. I have been reading many of the same issues by other people.
thanks
The complaint has been investigated and resolved to the customer’s satisfaction.
I have the the same issue, it shows in my credit report that I have a revolving credit in the amount of $2, 000 credit and I have no such credit on the account that is showing on my credit report
closed account
Home Depot closed my charge card with no notice, because a credit checking agency said my credit had changed. This after 12 years of no late payments, increases in credit limit, and no adverse anything. I have been unemployed for a year and I had one late payment (not Home Depot), but no other credit cards were discontinued. Off to Lowes.
The complaint has been investigated and resolved to the customer’s satisfaction.
veterans 10% discount
I went shopping today and after almost an hour of choosing almost 600.00 of items, i went to the checkout as i was starting to pay i informed them of my veterans discount and showed them my id. I was informed that in Me. and Minnesota that we would have to go to customer service and fill out what appears to be an application and we would receive discount coupons in the mail. I refused and walked out without my items. I will only shop at Lowes where Vets are treated with respect. I will also start informing all Vets of Home Depots new way to disrespect, the men and women who have given so much.
The complaint has been investigated and resolved to the customer’s satisfaction.
It is about the same way in Albuquerque, NM you don't have to fill out any forms, but only a select group of vets get a discount, SHAME ON YOU HOME DEPOT! I am the same way, I only shop at Lowes where I get better service and all veterans are honored with a discount.
I agree that it is a pain to have to go through that process, but I hardly call that a lack of respect.
with that kind of attitude, I doubt they will miss your business
customer service none
5/16 i purchased a maytag washing machine and was told next delivery was 6/2/2012.
While waiting i used a local laundrymat and have wondered why the long drug out delivery date?
My life changed and now 6/2 delivery date is not going to work for me.
i called the store left on hold 20 minutes only to find out nobody is available to speak to me.
I phoned the delivery dept and put on hold this time almost a 1/2 hour I HUNG UP.
I went back to the store appliance employee again put on hold eventually a live voice who lectured me on how they deliver appliances I HUNG UP.
Well i told her to SHUT UP and HUNG UP. Everytime i started to talk she interrupted me so I hung up.
I dont have time to be lectured after waiting 3 weeks for an appliance deliver and Home Depot doesnt have time to talk to customers.
I now plan to return the appliance. If i have to wait another week why bother to buy from Home Depot?
The complaint has been investigated and resolved to the customer’s satisfaction.
Speaking from first hand knowledge having worked for one of Home depot"s delivery contractors I can tell you next day is available. It will be delivered on the back of a 22ft. flatbed and left outside the residence, they have another service for installation although the times I delivered appliances if the costumer was ready to have it put in I would do that for them. Every delivery driver beside myself would pull up unload on the curb and roll on as the are paid a flat raid for delivery and the more time the spend the less money they feel they make. Knowing this and Having worked for Lowes as well the first thing I tell customers about is Lowes next day delivery policy They uninstall the old unit and will haul it away unless you want to keep it at which time they would move it where you wanted it ( garage, carport) install the new unit, give a rundown of it's functions and be on there way. I am always blown away when I hear of someone willing to do the Home Depot Hassle shuffle instead of going somewhere that will price match and deliver. I currently work for neither company. best of luck . Bill Williamson
damaged my credit
Home Depot reported a 30 day late on my credit report. I have always made more than the minimum payment on my credit report and have never defaulted on my account. We moved about 10 months ago and placed a change of address with the post office. We did not receive our Home Depot statement at our new address. I did not have a balance on the account prior to our move; therefore I was not made aware of these charges. My husband is a joint card holder and placed a charge on my card for tools for our business. Without receiving my statement and my husband working out of town, I had no idea that there were charges on the account. I was alerted that there was a 30 day late on my credit report through Citi Identity Monitor. I immediately called Home Depot and made a payment and advised them that I did not make the charges on my account, asking them to remove the 30 day late as a courtesy. Additionally, I have been struggling with major medical over the last year and have had more than 20 stents placed in my pancreas. I most recently had a surgery that required a week stay in the hospital to repair my stenosed pancreatic duct, common bile duct and sphincter muscle.
I understand that Citibank is the financial institution for the Home Depot Credit Cards. I have five other Citibank Cards and a Citibank Home Equity Line of credit. I have never been late on any of my credit lines with Citi. I would hope that Home Depot/Citibank would reconsider and remove the 30 day late from my credit report. This has had a devastating impact on my credit score. I am currently seeking a lender to re-finance my home, but due to the negative information reported on my credit I have been denied a re-finance. I am currently seeking legal advice and have reported this to the FTC for further investigation.
Home Depot In-depth Review
Product Selection:
The range of products available at Home Depot is impressive. They offer a wide variety of items for all your home improvement needs. Whether you're looking for tools, appliances, or building materials, you'll find it here.
Quality of Products:
The quality of the products at Home Depot is top-notch. They only carry reputable brands and ensure that their products meet high standards. You can trust that anything you purchase from them will be durable and reliable.
Availability of Brands:
Home Depot offers a great selection of brands, making it easy to find your preferred choice. They have partnerships with many well-known brands, ensuring that you have plenty of options to choose from.
Pricing:
Home Depot offers competitive pricing on their products. You'll find that their prices are often comparable or even lower than other retailers. They strive to provide customers with affordable options for their home improvement needs.
Price Match Guarantee:
Home Depot has a price match guarantee, which means that if you find a lower price on an identical item elsewhere, they will match it. This ensures that you're getting the best possible price when shopping at Home Depot.
Discounts and Promotions:
Home Depot frequently offers discounts and promotions on their products. They have regular sales events and special deals, allowing customers to save even more on their purchases. Keep an eye out for these promotions to get the best deals.
Customer Service:
The staff at Home Depot are knowledgeable and experienced. They can provide expert advice and assistance with any questions or concerns you may have. You can rely on their expertise to help you make informed decisions.
Responsiveness:
Home Depot prides itself on its responsive customer service. Whether you have a question, need assistance, or have an issue with a product, their team is quick to respond and resolve any problems you may encounter.
Assistance with Product Selection:
The staff at Home Depot are always ready to help you with product selection. They can provide recommendations based on your specific needs and guide you towards the best options. You can count on their assistance to find the right products for your projects.
Online Shopping Experience:
The Home Depot website is user-friendly and easy to navigate. The design is clean and intuitive, making it simple to find the products you're looking for. Browsing through their extensive catalog is a breeze.
Product Descriptions and Images:
Home Depot provides detailed product descriptions and high-quality images on their website. This allows you to get a clear understanding of the products before making a purchase. You can trust that what you see online is what you'll receive.
Checkout Process:
The checkout process at Home Depot is smooth and efficient. They offer various payment options and ensure that your personal information is secure. You can complete your purchase with confidence and ease.
In-Store Experience:
The store layout at Home Depot is well-organized, making it easy to find what you need. The aisles are clearly labeled, and the products are neatly displayed. You won't have to spend unnecessary time searching for items.
Availability of Products:
Home Depot strives to keep their shelves stocked with a wide range of products. You'll rarely encounter out-of-stock items, ensuring that you can find what you need when you need it.
Assistance from Staff:
The staff at Home Depot are always available to assist you during your in-store experience. They are friendly, approachable, and willing to help. If you have any questions or need guidance, don't hesitate to ask for their assistance.
Delivery Options:
Home Depot offers various delivery options to suit your needs. Whether you prefer home delivery or in-store pickup, they have you covered. You can choose the option that is most convenient for you.
Timeliness of Delivery:
Home Depot is known for their prompt delivery service. They strive to deliver your products in a timely manner, ensuring that you receive them when expected. You can rely on their efficient delivery process.
Packaging and Condition of Products:
Home Depot takes great care in packaging their products to ensure they arrive in excellent condition. They use sturdy packaging materials and take precautions to prevent any damage during transit. You can expect your products to be well-protected.
Return Policy:
Home Depot has a fair and flexible return policy. If you're not satisfied with your purchase, you can return it within a specified timeframe for a refund or exchange. They make the return process hassle-free.
Ease of Returns:
Returning items to Home Depot is a straightforward process. They have dedicated return counters in-store, and their online return process is simple to follow. You can expect a smooth and hassle-free experience.
Refund Process:
Home Depot processes refunds promptly once they receive your returned items. They ensure that you receive your refund in a timely manner, making the process as convenient as possible.
Local Community Involvement:
Home Depot is actively involved in the local community. They support various community initiatives and organizations, making a positive impact in the areas they serve. You can feel good about supporting a company that gives back.
Environmental Initiatives:
Home Depot is committed to environmental sustainability. They have implemented various initiatives to reduce their environmental impact, such as recycling programs and energy-efficient products. By shopping at Home Depot, you're supporting their efforts towards a greener future.
Philanthropic Efforts:
Home Depot is dedicated to making a difference through philanthropy. They contribute to charitable organizations and disaster relief efforts, helping those in need. By choosing Home Depot, you're supporting their philanthropic endeavors.
Overall Experience:
Overall, my experience with Home Depot has been excellent. They offer a wide range of high-quality products at competitive prices. The staff is knowledgeable and helpful, both in-store and online. Their delivery service is prompt, and their return process is hassle-free. I appreciate their commitment to the community and the environment. I highly recommend Home Depot for all your home improvement needs.
Likelihood to Recommend:
I would highly recommend Home Depot to others. Their extensive product selection, competitive pricing, and excellent customer service make them a top choice for home improvement needs. You won't be disappointed with your experience.
Value for Money:
Home Depot offers great value for money. Their products are of high quality, and their prices are competitive. You'll get the best bang for your buck when shopping at Home Depot.
1. Log in or create an account: To begin, ensure you are logged into your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.
2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.
3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Home Depot. Make it specific and clear, such as "Incorrect Billing on Home Depot Online Purchase" or "Poor Customer Service at Home Depot Store #123".
4. Detailing the experience: Provide a detailed account of your experience with Home Depot. Include key areas such as:
- The nature of the product or service.
- Specific details of the incident, including dates, locations, and any relevant staff interactions.
- Any communication you've had with Home Depot regarding the issue, including emails, calls, or in-person conversations.
- Steps you've taken to resolve the problem and the responses received from Home Depot.
- The personal impact of the issue, such as inconvenience, financial loss, or emotional distress.
5. Attaching supporting documents: Attach any relevant documents or images that support your complaint. This could include receipts, emails, photos of the product, or any other evidence that substantiates your claim. Do not include sensitive personal information such as credit card numbers or personal identification numbers.
6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred as a result of the issue with Home Depot. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, exchange, apology, or any other form of redress.
7. Review before submission: Carefully review your complaint to ensure that all the information provided is accurate, clear, and complete. Check for spelling and grammatical errors as they can affect the credibility of your complaint.
8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.
9. Post-Submission Actions: Following the submission of your complaint, make sure to regularly check your account on ComplaintsBoard.com for any updates, responses, or further inquiries related to your complaint. Engage with any responses appropriately to facilitate the resolution of your issue.
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We are also having extreme difficulties with Home Depot regarding roof replacement. Would appreciate any recommendation regarding how to directly communicate with Home Depot managers instead of their so-called customer service department. Also, how do we post our problems and concerns in the most effective manner for the public to know about their unethical business behavior? Thank you. Mike and June Welsh, Stratford, Ontario.
I have same problem with Home Depot. Here is the story.
Our roof was replaced by The Home Depot, Ottawa, Ontario, Canada in Dec. 2012. In fact, it was contracted out to a third party through its partner – Peak Installations Inc. Here is a link from the previous manager on how the installation business was operated by Home Depot (https://ca.linkedin.com/in/paolo-hribar-ab090851)
Since the installer left, our nightmare began. Fifteen minutes later, we noticed there is air leaking from the Sky window. The noisy hears like hurricane whistle, very loud and noisy. However, the installers never came back due to the work is one time business for them. A few days later, the former peak installation manager Paolo sent a person coming over, who said he did not do this type of work; Several weeks later, Paolo sent a drywall worker, he said the could not do this type of work either. One month later, it was caulked from inside. However, we can still hear the wind blowing noisy during the heavy wind.
Another problem is that the damaged roof plywood was not replaced as we required in the contract because the installer did not care and they could receive same payment from HD without doing extra work.
Next, the water leaking problems happened one month later in Jan 2013. The leaking places include three area: a. ceiling area in the main bedroom on the back side of the house closing to the chimney; b. ceiling area in the 2nd room in the front side closing to the roof valley; c: front side wall area closing to the eave and window. Later, what we was told the leaking problems were caused by ICE-DAM, were not be related to roof installation.
However, during the summer time from 2013 to now, we found that the leaking problem in front side wall area under the eave closing to the window still exists. The answer what we got from The Home Depot was that the eaves trough was blocked, which caused WATER BACK flowing from the roof edge to the front side wall.
The eaves trough was replaced in Jul, 2014. We found that the leaking problem in front side wall area is not gone. This time what we got from The Home Depot it was due to the attic; there was no problem with the roof installation.
There is no ice-dam in the summer anymore. However, the wet front wall problem directly under the eave still happens after heavy long raining now. The Home Depot still insists there is no problem with the installation, it is due to the soffit blocking of attic. When we showed the wet picture to the current supervisor Ralph Cassin, he said he cannot see the difference between wet area and dry area.
The main problems what we experienced with HD are:
Every time we got different inspector or installer involved, because it does not have itself crew. So that we got different answer from different inspector or installer each time. During winter time, the inspector could tell us that it was frozen and snow covered now and he could not go to top, please call him later. In the spring or summer time, when we tried to call the same guy, you cannot reach at the same guy anymore because he left(eg. Ben XXX, Paolo XXX) or he was a thirty contractor for the one time work. During the raining time, they did not come immediately due to no staff. When they found a contractor to come over two or more days later, it is dried out. Maybe that's why the supervisor said he could not see the difference and he never saw the winter leaking problem before because he is a new replacement. He want to us wait another year until he himself see the winter leaking problems although we have a lot of pictures.
Do you want to know how he inspects the leaking problem?
The supervisor Ralph just pulled his head out of the open window. He never went to the roof top to have a look. Ralph, could you please explain how the wet wall is related to the Soffit Intake during the summer time?!
How frustrated we fell with doing business with the Home Depot! Why could not you come over during the raining time to have closely and carefully inspection?
Lots of picture or video will follow up!