The complaint has been investigated and
resolved to the customer's satisfactionResolved THD At-Home Services, Inc — Vague, deceptive, unfair business practices
resolved to the customer's satisfaction
What special protections are there in California law for abuse of an elder in a consumer transaction?
The California legislature has addressed the issue of elder abuse and developed a set of civil remedies for rescuing defenseless people from imminent danger of physical harm or mental suffering. There are also protections against financial abuse involving theft or embezzlement of funds of an elder. There is a plethora of cases involving home improvement scams that target unsuspecting people, particularly elders. Often these scams involve pushing older homeowners into high interest loans.
This case has been brought in Monterey, California against a company named THD At-Home Services which operates out of the Home Depot stores. It does not fall into the traditional realm of "elder abuse", and the facts of the case don't lend themselves to the common home repair scam.
Perhaps the biggest difference is that the bad actors here were under the cloak of a nationally recognized multi billion dollar company. Stripped to its essentials, however, the case demonstrates that Home Depot is obviously making promises with no intention of performing and is actually putting its customers in harms way of unscrupulous operators while raking in generous profits from its operation.
The value proposition is "start to finish project management". Our elderly plaintiff was specifically willing to pay extra for the special protections offered in connection with change orders on his roofing project, and the offer of 12 months no payments no interest financing.
The issue is whether the plaintiff has a remedy under California law, including any special consideration because of his status as an elder. Please read the case brief at
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