Texas Roadhouse
reviews and complaints

Went to have a nice dinner with the kiddos and witnessed a server clean a table and walk into the kitchen area. Then another server walk right over to the same table the lady had just cleaned and purposely spilled the salt shaker, knocked down the menu, and hurried away laughing. A few monents later (no one had sat at the table) the lady who originally cleaned the table was walking past and noticed her nice clean table had been sabotaged and stopped what she was doing and began cleaning the table all over again. I wanted to tell that lady what happened but the fact that it was Tuesday kids night and there was a manager behind the bar and one on the floor told me they were not only aware of but allowing this kind of bullying to go on in such a respected restaurant overwhelmed me. I couldn't finish my meal. That poor lady didn't deserve to have to do double the work because of someone else's ignorance! Managers that allow and encourage that type of behavior are not true leaders and end up hurting not only the victim but the entire establishment.

I tried call ahead seating. but was placed on hold for 8 minutes and no one answered the phone. Went to restaurant had a good meal, got up from my chair and saw salad on the back of my seat. Soiling my pants gross! Manager came and offered me free appetizer and to clean my pants. I refused both because my pants are washable and I just got a coupon for free appetizers for a year from a promotion you are running. This was one of the most discussing visit to a restaurant I have ever had.

My girlfriend came from Colombia on vacation and we decided to visit Texas Roadhouse lacated on Shadeland ave in Indianapolis IN. Manager refused to serve her alcohol, even the manager did not bother to confirm somehow if the ID was valid and government issued, so he refused. We left. We went to Red Lobster, they took the time and they did check the validity of the ID and naturally served us. The server at Texas Roadhouse rushed to conclude that the ID was not valid because it looked different, even when the date of birth was on the back of the ID and I pointed out its location. The server was not welcoming, and did not treat us properly since we sat at the table. We can't help but feel that we were discriminated and whoever needs to know about this issue will know it. This happened today Saturday August the 24th at Texas RoadHouse at Shadeland ave in Indianapolis IN. We have been at other restaurants in the city with a higher reputation than Texas Roadhouse and they all took the time to confirm that the ID was valid.

We had lunch at roadhouse today. I realize restaurants are busy but our waitress did not handle our table in a timely manner. We weren't given our drinks and then had to wait 12 minutes to give our order which wasn't terrible but then it took 14 minutes to get our salads and that was after checking with another waitress because we never saw ours. The. "manager " then brought our salads and one wasn't right when she brought them. Instead of apologizing for the delay she made some lame excuse about printer error which I might have believed if everyone around us wasn't getting their items. Then exactly 8 minutes later our food arrived before we could finish our salads the problem there is that steak was cooked so fast it was cold on the inside but I tried to eat the tough thing anyway which was a mistake because I got choked on it. Worst experience ever. [protected]@gmail.com

Jennifer, she had a very unkept appearance as if she was home not at work. It is not alright for the waitress to take customers from other staff members. Then lean on our table pressing her breast's on the table in my best friends boyfriend's face. She was way too friendly to the guys' and she forgot to refill glasses. She was asked more than once to bring something back and it was not her name on the ticket. She should not be allowed to take another waitress's table, especially if she is going to do a horrible job.

As I was entering the parking lot into Texas Roadhouse in Monaca Pennsylvania I failed to realize how long the curb was and ran over the curb tearing the muffler apart on my car and injuring my elbow from the jolt. I ask about this to three different employees inside and was told it happens all the time! If this is true why doesn't the proper people put some reflector poles at the end of this so people realize how extended this is so it doesn't happen again. I took pictures if anyone is interested. Thank you for your time

Deborah Watson
101 Oakdale Rd.
Darlington, Pa.
[protected]@acninc.net

Went to have lunch at our favorite resturant after church! Decided to order a steak that I chose and my wife ordered a hamburger steak! First and foremost the bread had a long hair steam of hair in it that completely discussed my wife and I out to begin with. Trying to avoid and conflicts we asked for manager and addressed issue to him! Only thing he said he was sorry and he would get us a new batch and fresh! Food came out and we were starving so complaining again was not an option! We decided to eat our food as is! As we were getting ready to leave and pay waiter asked if everything was ok with our food! That is when I explained to him how unhappy I was and didn't enjoy my meal! Explained to him why! Only thing he offered was a free appetizer! We paid and left! I'd like a full refund of my meal which we paid 40.00 and a 5 dollar tip! I'd appreciate a refund mailed to me at 9222 nth 26th lane mcallen tx 78504! A gift card is fine with me! As we always eat there! Just happened to have a bad experience! Love texas roadhouse