Texas Roadhouse reviews and complaints 2
View all 399 complaintsTexas Roadhouse - Incomplete order and terrible customer service
Web Order
The young man, Server: AT010, brought our order to the parking spot, #16. When he gave me the drinks, I mentioned that I ordered Lemonade with Blue Crush and Unsweetened Tea. Both were hot and the lemonade was not flavored. His remark was, "Oh well, that's not my department. Have a good day." Then he turned and walked away. I noticed on the back of his t-shirt "I heart My Job."
Yeah right. What an attitude. Did not even offer to correct the order after I pointed it out to him. When my wife and I got home, guess what? The food was correct, but the tea was sweetened. My wife and I are both diabetic and cannot drink sweet tea, even though we love it. That is why we ordered unsweetened tea.
The two grandkids staying with us were expecting Blue Crush Lemonade.
This is terrible.
I would like for my automatic tip of $4.70, plus the drinks for $5.99 and the charge for Blue Crush of $1.00 to all be refunded and credited to my credit card, please.
Placed this on their website contact-us page and nothing.
Desired outcome: I would like for my automatic tip of $4.70, plus the drinks for $5.99 and the charge for Blue Crush of $1.00 to all be refunded and credited to my credit card, please.
Texas Roadhouse - service and food.
Date 09/01/2019 12:02 pm Guest 2 ticket#30002.
Everything started fine.We arrived and ordered drinks and a appetiser. Drink came within a minute, appetiser in about 5 minutes.The waiter took entree order right after us receiving our appetiser. I told her we wanted to take our time eating and please do not order the prime rib until we where finished with are salad.The salad came in about 3 minutes, didn't have time to finish even half of our appetiser. So we decided just to take it home.Then 5 minutes into eating the salad, the entree came.We where not even half done with our salad.The food runner brought the food.Two minutes later the waiter showed up, I told her this exactly want I didn't want to happen. She said she was sorry, but that was it.By time we got to our prime rib everything on the plate was cold.The prime rib was dry and had a smokey flavor. It tasted like they must have put it in a smoker, my wife compared it to eating a brisket.Our visit today was terrible! We where rushed through our whole meal and the prime rib was terrible. We usually enjoy going out to eat but not today!
Ronnie Kocurek
6010 Coventry Falls
Houston
Texas 77084
Home phone [protected]
[protected]@yahoo.com
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