Texas Roadhouse
reviews and complaints

The other night I decided to go to one of my favorite places on route 9 in Poughkeepsie to eat. Normally everything is amazing - the food, the service, the vibe, etc. But my last visit I saw an encounter where one of the new female mangers were bad talking one of the employees right in the middle of the restaurant, I was taken back and shocked. A couple minutes later that employee came up to her with a question for one of her tables and this manager rolled her eyes at the employee and gave her attitude for no reason, (and honestly even if the server really messed up the way this manager handled the situation was just sad, rude and unprofessional) so, again completely shocked. I've been coming to this location since it opened and I'm honestly sad to see this new manager act the way she did. It's definitely not kind service I feel Texas Roadhouse Poughkeepsie is known for. I feel so poorly for that employee and if she did that to one I can't imagine how she treats the rest of the staff. She then ended up visiting my husband and I and even the way she talked to us was just unpleasant and unprofessional. My husband had a question about how his dinner was cooked and what kind of seasoning was used, she kept saying she didn't know and gave the body language like we were bothering her. Again we've been to this restaurant a lot and I love most of this locations staff and management team but after seeing what I saw, I honestly am just heart broken if it wasn't for the rest of the amazing staff I wouldn't come back no matter how good their food is.

Hello, my name is Angela Wright. The other night I was at Texas Roadhouse and I was taken by surprise at the treatment I had recieved. When this host was given the slip to take me back she rolled her eyes, and I told her my husband John wanted to pick out a steak and she had rolled her eyes for a second time. She had a very bad attitude and did not speak taking me back to my table. When I had asked for her name, it was Katie. This is the first time out the many times coming to Texas Roadhouse I have seen this kind of behavior by an employee.

My story,
This pertains to the Willoughby Texas Roadhouse in Ohio 44094. AT around 2;00pm 3/3/19 I ordered two meals with a birthday appetizer. I stated to the person taking the order that I wanted to pick it up at 4;40pm which he wrote down on the ticket and took it and dropped off in the kitchen. I arrived back at the restaurant at 4;35pm. He looked for my order under the desk at it wasn't available. He then went back into the kitchen coming out and telling 10 more minutes. I asked if they just started my order and he stated no but I knew in my mind they didn't start it till he went back and told them. Well 4;50 came around and it still wasn't done. I stated to him that because of the crowd, that's why I ordered at 2;00pm. He stated that it was to be ready at 4;45pm. THEN why did he write 4;40pm on the ticket order. Lie number one which I let go plus that statement of 10 min was to appease me. I HATE being lied to and appeased. Well fininally I asked for the manager. Confronting her she told me that she put the order in at 4;40pm. So the kid lied. Also she told me that 4;40pm which was on the ticket is when I wanted it started. I DON'T think so! I told her if that was the case then why didn't she tell me to come when it was ready at 5;00pm.. She stated it was a communication error. I told her on your part it was a communication error.in the end I didn't get out of there till 5;05pm plus she didn't even try to correct the error in some way. Also, when the meals were eaten the chicken was tough and not cooked all the way because of a rush job. The Salmon was good, I must say that. Anyways, I was lied to, appeased, and their efficiency and communication caused for a bad taste and bad meal in regards to the chicken dinner that cost close to 15 dollars. Bad service. I'm very understanding but definitely NOT THIS TIME. If this is the way it's going to be then Long Horn is my next alternitive. I do and have always enjoyed TEXAS Roadhouse. How unfortunate! Thank you

Charles Schultz

[protected]@aol.com

on 01/25/2019 went to the grandville michigan location we had a birthday party there all was going great, however the server Emily was indeed rude and very pushy for our party to pay and to leave . i was not very impressed . the wife and i have ate there several times before and no issues tonight not so much .

There is a server there ( Salice ) who was training a young gentleman his name slips my mind but however they were very professional . Salice was joking a little bit but still kept her mind on her job . both of them are OUTSTANDING .
Emily is one i do not want to be my server again .

Ordered bbq chicken plate and a 11oz sirloin medium well (very little pink) got a rare steak very red and bloody I couldn't eat it all because the taste wasn't the same as it usual is when I purchase this. Live 30 mins away so wasn't like I was coming back after just getting home. It wasn't not enjoyable and felt it was a waste of money for me was disappointing

My family and I have been going to this same location for YEARS! We've given them chance after chance to improve on what they are lacking. Today was the last straw! They have young teenagers at the greeter station that have such horrible attitudes, very unprofessional and extremely immature. My party and I waited 5min standing at the area where they ask how many in your party while their backs were turned playing with each others hair. Then one goes to roll her eyes (Melanie) as the other was finally asking us how many. Then we were skipped several times while waiting to be seated. After all of that headache, the management was HORRIBLE! She refused to take care of the issue and sided with the children. We were seated in the over 21 area, and I had a teenager with me. We were offered free appetizer from the bar staff where we were placed in the beginning and the management said NO without any hesitation. Then our meal came out incorrect, and management refused to come to our table to discuss this issue. Never again and I will make sure my family and friends do NOT attend this location. My family and I were treated so terribly.

Hi, we rarely ever ever complain about anything but tonight we ordered carry out and received a sirloin that was completely pink inside and he ordered medium but this sirloin was cold and we were there on time to pick up our order. It had so much blood dripping out of it that he couldn't eat it and we used our Christmas gift card on this meal and are very disappointed. We ordered the potato skins appetizer and they were cold already when we picked them up. We usually love Texas Roadhouse but this was very disappointing.

First of all I have been going to Texas Roadhouse since they first opened there doors up in Clarksville Indiana, then we had one open in my hometown of Columbus Indiana. I have never and I truly do mean never complained one time since my very first visit! Of course not every visit was perfect, but things have always been handled so professionally and very customer service oriented. You can ask all my friends and people who know me, that if you ask me what my favorite restaurant is I have ALWAYS been very clear "Texas Roadhouse " then I go into detail of why it's my favorite, by listing the many reasons such as the food, the service and so on. Then I proceed to tell them they have to go and try it out! And I'm not just saying this, just this year I received several gift cards from my family and friends. Now I say all that to say, a few years I relocated to South Florida, and just a couple years back they finely put in a new one in Boynton Beach Fl, then I was so happy! Till tonight when we entered the restaurant I approached the server station and let them know we had 5 in our party and 3 of them were handicapped and we could not use a booth and could you please seat us in one of the back tables with chairs? The hostess replied no I'm sorry but we can push a 2 top to the end of the booth, and I replied unfortunately that would not work because out of 5 only 2 can even get in the booth. So I then replied if you could just put a few of the tables in the back together, which is what they have done in the past, she replied "well no because we dont even know if those tables are open and then we would have to like push the tables together, so it would take a while, I proceed to say that's ok we will wait, she said well your going to have to talk to the manager, so he walks up and says, I'm sorry if they have put the tables together in the past but we no longer allow it because the fire marshal will not let us. I just stood in complete silence, thinking well someone is going to try to help us find out a solution but they did not even acknowledge me again, then I just said ok...I guess we are leaving, the manager then replied "ok thanks" Ok I then proceed to go outside and call corporate to inform them what had just happened, the representative took my statement and said she was sorry and would make sure that she sends an email out to the upper management of that store for they can contact me to resolve the issue, and make sure they do everything they can to insure this does not happen again. Well as embarrassing as it was and we really could not go anywhere else at this point, we went ahead in and had them seat us, not it took the one family member over 5min to get in the booth because he is on a walker and the other person has only one leg so she was in tears by the time she got in the booth then the other has some physical issues and she has gained weight and she could barely get in the booth and once she was it was so tight she was uncomfortable the entire time, now mind you we had planned this trip for over 2 weeks and we had all got together for the Holidays, and decided on the roadhouse because again it used to be my favorite place to go out, I say that because all of that had really been put to the side because of how uncomfortable we all were. Then to make it even better my phone begins to ring and it says it's the Boynton Roadhouse that we are sitting in, so I did not want to make our night any worse so i did not answer, but after dinner i did listen to this awful voicemail that was left from the manager of the very store we are sitting in. I was completely amazed when I began to listen to what this manager was leaving on my voicemail, and he made it VERY clear that I apparently made a complaint to corporate about an issue you had with the Boynton Beach store, and just to let you know that is my store and I get all the emails from corporate, and it just went on and I have a copy of the voice mail, not one word was spoken about what the issue was, or I'm sorry you had a bad experience, nothing other than he is going to let me know who he is, and done in a very aggressive tone. The sad truth to all of this is now that I see this is how they handle issues in there location, then there will be no need for any further conversations because I will not have a place of bussiness leave me a very defensive message and then want me to return the call for they can tell me that they handled everything correctly, and that really the only reason he even called me was to let me know he was right. So unfortunately me and my family will no longer be a customer of Texas Roadhouse, and I'm clear by the tone of the message left for me by this manager, they will not be concerned at all about not coming back, and probably will smile that they accomplished something!
Thanks for allowing me to post this, I know it will not make a difference on there part, but hopefully others see this and understand that if they can do this to me and my family they will also do it to yours!

Wednesday evening my husband and I along with a very good friend went to our local Texas Roadhouse (East Greenwich, RI) for a Christmas get together. We often come to this facility and have great service however Wednesday night was a nightmare. We sat at the bar to wait 30 minutes for a table and asked several time for peanuts to replace empty buckets but went without due to numerous promises. The 20 minute wait became 45 minutes to an hour. We ordered our meals no appetizers. The meals came almost an hour later and we all got served the wrong meals, sides and steak not cooked to what we ordered. Finally the meals arrived one at a time so we didn't eat together what so ever. No management ever came to apologize or comp any part of our order. The only thing that was added was a military discount which is not a comp in my opinion. Service was poor, too long of a wait. Then yo add insult to injury they seated us at a table in the bar. Although we are frequent customers I am certain to look for another restaurant to spend my money with employees who do care about customer service! Very disappointed with the entire staff and managers and especially this time of year.

11/29/2018
Kenosha WI
7121 118th Ave
Kenosha WI 53142

Dear Texas Roadhouse,

On 11/29/2018 my family ate dinner at your establishment in Kenosha WI. My daughter was eating a roll that I buttered and she spit out a piece of plastic. We called over our server "Caleb" who got the Manager on Duty and she said "Well that's not good let me go look around in the kitchen to see if that's ours". I was taken back as I was concerned that perhaps a piece was already swallowed and my daughter is only 3 years old. Upon her return she said " All I can think of us that its the topping to our cinnamon" Here are new roll's.

That was it, no I am sorry, Did you still want to try and eat your food, NOTHING. So we paid and left.

I called the next day and spoke to a customer service person at [protected].

They explained how concerned they were that we had a foreign object in our food. Assured us that they would have someone call us regarding our concern and complaint.

12/07/2018 : No call no information. I decided to call back. They said they had no notes of me calling they would put me through to customer service. Lisa answered. She said she contacted her Wicashah store and they have no "Caleb". I explained that I was at the Kenosha store.

She will reach out to that store now.

Bottom line in I didn't eat the food, I would like to be reimbursed.

Gina Panchal
2816 Haven Lane
Lindenhurst, Il 60046

Amount is $44.54.

telephone number is [protected]

I had received a call last Monday about employment I was very busy so I told the manager on the phone that I would come in next Monday for an interview Since he only did interviews on Monday.I waited until 4:00pm that day so they could open and I called after 15min of ringing finally someone answered I asked the lady if I could talk with the manager about my interview scheduled that day after waiting another 10 min he got on the phone and said who is this I introduced myself and told him I had a interview today it was a different manager that does the front of the store apparently this job was for the back he was very rude when I wanted to find out about my interview and told me he was the only one there fine ok apparently he couldn't interview me..? this store lacks ppl willing to help you if I got a interview why in the world was I turned away I got 2 kids and wife and need the job an explanation would have been nice and this was the Muncie store if anyone can resolve this issue gladly reach me by phone [protected]

My family dined at the Asheville, NC Texas Roadhouse today 11/25/18 to celebrate my birthday. My kids refer to it as the "Roll House" since that is why we keep going back. Our "server" was Rebecka. The food was great but the service was so bad we all left furious! We had already completed our appetizers and were almost finished with our meals before we were ever brought any rolls, after having requested them thrice. (All other servers seemed to have no trouble supplying rolls to their tables.) Despite several requests for a refill, I sat with a dry Coke glass for at least 40 minutes and my husband for almost as long, although he did get one refill which was exhausted before his meal arrived. My 8 year old daughter was brought THREE un-needed refills of her blue lemonade by other servers? Don't know what this waitress' problem was, but it will keep us away for a while. We are almost always approached by a manager to ask how things are, but couldn't find one today to complain to.

Dined at the Bradenton, Fl location 10/21/18. My meal charge was $16.88 and I left a $5.00 tip on the table for the server which he promptly took. I never add the tip on the receipt. When checking my charge card account, the charge for my meal was $21.88. I called and spoke to the manager on 10/26/18 and explained the situation to her. She went and got the server's receipts for that day and noticed my meal was $16.88. She said she would contact corporate office and had it corrected. She called me back and said the credit should be applied in 24-48 hrs. Five days later and no credit applied. Called on 10/31/18 and spoke to service. She contacted corporate and was told it would be taken care of by that evening. Now Nov. 3rd and still no credit applied to my account. Was told it was an accident but how can you mistakenly enter $21.88 for $16.88. If you choice to eat at this establishment, I strongly recommend you pay at the register and double check your receipt. My mistake - I didn't. Don't understand why it is an issue with crediting my account for the overcharge. So disappointed with the way this situation has been handled. They spoke to the server and accepted the explanation that it was an accident. Don't really accept that but I am not the employer. I will not eat at this establishment again. If it doesn't get corrected, the server got a $10.00 tip for a $16.88 meal charge. Pretty good - don't you think? Again, so disappointed in the handling of this matter of crediting my credit card account for the $5.00,

We ordered take out and ordered salads and asked for extra dressing and never received them, so we lost money. We also asked for extra rolls and didn't get any. One of the reasons we eat here is because of the rolls and we love the homemade Italian dressing. Most times we eat here are great but lately been very disappointed. We have eaten here for years and never had issues up until lately.

This employee was cleaning up a table. While she was doing so she took a pill off the table and took the pill. I could not believe Texas Roadhouse would employ someone that could be so careless or reckless while on the job. Her name tag said ashley when I saw her as I walked out of the restaurant. I am still in disbelief that someone could be so dangerous in taking someone else's medicines from a table they work at. I would like to know that's further action will be taken in ensuring that she will be punished.

We frequent this establishment at least once a week. Its my favorite place. As soon as we walked through the door the girl that's at the desk asking how many is my group is the rudest person ever. Tells us to stand to the the side because she needed to get to the people behind us. I havent even told her how many people was in my party yet. There is only 3 of us and it wasnt a busy time for the restaurant. We got seated finally even though there were several empty tables. Everyone was standing around talking and laughing. We got to table and it took waitress 27 minutes to come over and take our drink order after asking for our waitress 3 times. Then she was short with us I guess because we had to ask for her 3 times. Finally got our drinks and appitizer which was cold then ordered our food. 3 simple steaks and salads. Took 40 min to get and they weren't cooked like we asked for them. I'm not a complainer and this is my fab place to eat but there comes a point when something needs to be addressed. Way to much playing and childish actions going on by employees not to mention the rudeness by some. We played for our food that day unhappily $80. I would like a voucher for that amount to actually enjoy my food but it will b at another Texas Roadhouse not this one ever again. There have been several complaints in this area on social media about this one restaurant. Someone needs to look into it. Not at all happy with what happened and neither are several other people around this area.

Went out with my family for dinner. My food was drastically undercooked. I ordered a steak well done, came out rare, my mother's food was almost burned, she ate it anyway. I sent mine back and they sent out my baked potato 10 mins before my steak came out. The steak was in the back for 20 more minutes atleast. I figured they were cooking a fresh 1, instead I received my original steak burned and squished back together. I told them I wasn't going to eat it and was completely disrespected for the rest of our visit. The waiter didnt come back and ask if we needed anything else until the check was due. A manager came around while I was waiting and told her what had happened and she basically shrugged it off like she didnt care. This is the worst service I have ever had. The waiter was unprofessional and so was the manager. 42 dollars lighter and had to stop for fast food on the way home. I will rate the company online and share my experience with everyone willing to listen.

I get a prime rib every Tuesday in surprise, Arizona. Always excellent. Visiting my daughters in Parker, Colorado, I wanted to treat them to the prime rib at the roadhouse. Terrible meal! We ordered 3 prime ribs, all 3 were very fatty with very little actual meat. We ordered them medium, all 3 were over cooked. It looked as though it was at the end of the prime rib, more like the end cuts. I did speak with the manager. Very disappointing experience.