Menu
CB Restaurants and Dining Texas Roadhouse 820 U.S. 9, Queensbury, NY, 12804, US
Texas Roadhouse company logo
Texas Roadhouse
reviews & complaints
Texas Roadhouse company logo

Texas Roadhouse

820 U.S. 9, Queensbury, NY, 12804, US
Learn how the rating is calculated
1 complaint
File a complaint Write a review
Working hours
Mon
4:00 pm - 10:00 pm
Tue
4:00 pm - 10:00 pm
Wed
4:00 pm - 10:00 pm
Thu
4:00 pm - 10:00 pm
Fri
4:00 pm - 11:00 pm
Sat
11:30 am - 10:00 pm
Sun
11:30 am - 9:00 pm
ComplaintsBoard
J
7:14 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse - hard, very sharp piece of plastic in my meal

Got my chicken dinner (mushroom portobella) and took a bite and bit down on a hard, very sharp object. I showed it to the waitress, who informed us that it was a piece of the stick used to tell them the order was done and she further stated that this is the second time that this has happened to her order. If I had swallowed this, I could have serious issues, possibly even death had it perforated an organ or intestine. The waitress sent the manager over. I told her what happened and she offered to give me another meal. I told her just to wrap it up. I was shocked when the bill arrived and the manager didn't even comp the meal, let alone the entire bill. I told the waitress this, and she went back and got the meal comp. (waitress names was cassie). As I road home I realized that since this was the second time this has happened to this waitress, I can only imagine how many other times this has happened and feel that people could become very seriously injured by such extreme carelessness. What kind of show are you guys running there anyhow? I took home the hard plastic piece that was in my dinner and I am seriously thinking of contacting the local paper about this so that no one is injured. You need to take immediate precautions to made sure this can never happen to another customer again! I have attached the picture of the object!

Read full review of Texas Roadhouse
View 0 more photos
Hide full review

Giving a Voice to Consumers

We support genuine feedback

At ComplaintsBoard, we know how real consumer issues matter. Our platform is a special place for honest opinions, where people share their reviews openly and honestly, whether good or bad.

We are committed to authenticity

Our team checks each complaint or review thoroughly to confirm that each one comes from a real customer experience, keeping our platform trustworthy.

We prefer proof

We're totally cool with complaints, as long as you've got some evidence to back it up. Whether it's a photo, a detailed story, or documents, providing evidence makes your complaint more believable and helps others make smart choices.

We’re all about conversations

ComplaintsBoard is more than just a place to share complaints; it's a community where we talk things out fairly. We welcome reviews that not only point out problems but also mention any positive experiences, giving a balanced view.

We are open to everyone

We're dedicated to providing a fair and unbiased platform for all complaints. Every complaint is important to us, no matter what it's about, ensuring your concerns are heard and respected.