Texas Roadhouse
reviews and complaints

On 08/05/2022 My family and I sat down for dinner at 8:30 ish. I ordered the steak and ribs combo, cut my steak put in my mouth and I noticed something on the knife, which was food stuck on the knife. Immediately it turned me off. I asked plastic utensils and nibbled, didn’t enjoy it at all after that. Also today I look at receipt and she charged me for a margarita with sangria 18 rocks. I did have two drinks but someone else paid for it.

Wife ordered carryout from TR location in Huber Heights Ohio [protected].

Everything was fine except the apple pie. See Photo. We think it was dropped or thrown. See photo. The pie was $6.99. The condition of the pie was unacceptable.

We live over a half hour away. Returning the pie just was not convenient.

Thanks,

Bill Whitelow

320 Skinner Drive

Trotwood, Ohio 45426

[protected]

[protected]@hotmail.com

House salad with bacon bits $5.49

TAYLOR

14660 Pardee Road, Taylor, MI 48180

[protected]

Order # [protected]

(Note: You do not need this number to pickup)

Customer Name: chuck sakmar

Customer Email: [protected]@aol.com

Customer Contact Number: [protected]

On 7/21/2022 at 5:46 we were seated. One dinner a 20 oz ribeye was thin, dry & no taste. The other steak that was ordered medium, was served rare with blood dripping. This steak was sent back & I received after I had finished my entire meal.

Restaurant location. Shelbyville Rd. This is totally unacceptable.

7/23/2022 approximately 7:30 pm me and my family of 4 went to eat the server was very rude from the start my husband ordered his steak med and it was well well done we said something she stated that's all you people do is complain so at that point we just asked for the check we paid and left now I left no tip I look at my card and she must have took it upon herself to give herself a 25 tip

On the evening of July 25th, I called to get on the wait list for dinner at the 2475 Barrett Creek Parkway Texas Roadhouse for a party of 13. The purpose of the occasion was to celebrate my granddaughter’s birthday. Upon entering the restaurant at 7:34 PM, we learned from the manager that we would be separated to different areas of the restaurant. I informed her that we did not want to be in different areas and asked if she could make better arrangements. She seemed a bit disturbed that I would even ask. She and another young lady went off to locate a better option.

Upon return she was heard commenting that we “would have to just squeeze in”. I was not aware of this until later upon arrival at the arranged seating. We were given a booth for 6 plus an extension for 2. Across the isle was another booth for 4. It immediately became apparent that we were short 1 seat. When the waiter arrived, I asked him what we were to do, and he had no answer. I looked around and saw an area that would accommodate all 13 of our group, but he refused to even consider other options, so I asked for the manager. He then stated, “she will get mad and just ask you to leave”. I was a bit shocked at that response but apparently, he was familiar with her demeanor and was afraid to approach her. Based on his response I walked away to find her.

The manager met me halfway to the entrance and refused to even hear my request or suggestions. She was extremely rude and asked us to leave. I asked for her name, and she refused to give it to me. We all promptly exited the restaurant.

On the way out, I asked the host for her name and was told it was Tami, but she didn’t know her last name. I picked up her card (Tami A) on the host stand. She called the police based on our encounter and had a warrant issued for me!

I have never been treated this way in any establishment. I have enjoyed many meals at your restaurants including this location in the past. It was one of my favorites. I was completely shocked by Ms. Ambrose’s rudeness and unwillingness to even try to accommodate us. I have been in customer service for over 40 years, and I have a hard time believing that customers simply don’t matter anymore.

Last night 7/21 my wife and I ate at your Evansville IN location. We were there to buy $2500 worth of gift cards that she uses in her real estate business. Good service at the bar from Austin. The menu shows normal size shrimp with the 8oz sirloin. It’s one of your higher priced plates. My shrimp were popcorn size and had to be scraped off the wooden skewer. I would rather have been told “we are out of shrimp” than be substituted with junk.

Kingston location. I recently visited the location in Kingston ny with my pregnant wife. After 20 minutes of standing by the bar I sat down at a table that was open. I was told I couldn’t sit there at the same time my table was available. I ordered appetizers and drinks .I was then told by a Manager that I have to have my food in order to have another drink because they assumed I had been drinking already, which I hadn’t been. I was treated very unfairly and as a result decided to leave. It’s was extremely embarrassing as I said I was with my Pregnant wife.

On july 7 i called in rib, potato and salad.

Ask for 2 honey mustards for salad and my.potato..

I should have known when they said 24.37 dollars. I knew i would never afford another one

I am recently a widower and live off my s.s. so it was a treat.for me to order that

I had to work all day and had not had a bite.

When went to pick. It up i ask the guy make sure had my 2 honey mustards.

I gave the guy 25 cash and took my change and food

I came home and it was a RIBEYE.

I never eat any knid of steak as i do not.like steak at all. And only one mustard.

I called said i never ordered any kind if steak and ask them if they would bring my ribs and take the steak back they said dont do that.

Needless to say the small potato and tiny salad were not much.

My dog and neighbor ate the steak.

When husband alive we ordered like that quite a bit

We had lunch at the Ocala location. I got two appetizers for a meal, but one was served far before the meal. My husband ordered a steak and chicken combo, the meal came out without the chicken. We were first told that it would be right out, then it would be 3 minutes and then another 1.5 minutes. We all finished our meals and then still waited for the chicken. The server said that the manager would bring the chicken out, but she didn’t. When she did come over she, Gina, explained that the chicken was frozen and first refused to do anything to compensate us for the wait and inconvenience. When I pushed back she said she would take 10 % off since we were taking the piece of chicken home. She took 10% off the meal and not the entire bill, $2.20 total. I have waitressed and managed restaurants for a long time and I would never had let a customer leave without making it right. Very unprofessional and poor business acumen.

Here it is my birthday and I haven't received my usual onion blossom coupon. Yes, I am going to your place tonight to celebrate. Your ribs are a birthday tradition for me and my family. Birthday Dinner is the only gift I ask for.

Regards,

Michael McNally

The family on a trip from Michigan to hocking hills Ohio. Stopped at Columbus Ohio at Texas road house cause the kids where hungry. We order steak dinners two out of four steak dinners weren’t cooked the right way. Sent them back along with the kids hamburgers one little burger was to burnt to bite and the other ones bun was too grilled so it was hard. Well she ordered fresh veggie for her side. They bring our food back out. And my 10 year old went to get a bite of her veggies and she saw something moving. It was a green worm in her food. So we got the manager She took off 25 for the mistake on our dinner and our 3 hours we was there and then $19 off for the worm. I’m so glad my daughter saw it. She could of got so sick.so pissed off.

We had a multiple people over at our house and we decided we were just gonna order from you because we normally go when they're once a week meet inside but we got it to got it to go what about $70 worth of food and 1/2 of it was wrong the The tater skins we asked for extra bacon they took the bacon off the other to Caesar salad with extra Palm extra dressing extra coupons and they left the coupons in the parm off LA Parma we ordered the killer ribs and they were cold they were cold and we ordered a dozen of your rolls and we never even got the rest of food was fine all they want is used to replace the foods it's to replace the food that they messed up on My name is Charlene Valentino and my phone number is [protected]

On 4/25/22 at approximately 430pm my wife and I went to the Teas Roadhouse in Coraville Ia, we both ordered steaks. She ordered her steak medium well and i ordered mine medium, her steak came back medium and my steak came back medium well- just the opposite of what we ordered. she could of sent her steak back but mine would have to done over

On Friday April 8, 2022 while in Pelham, AL my service dog and I went to Texas road house (store #196 60 Drivers way, Pelham Al) at approximately 8:31 I checked in with the hostess, provided my phone number and was told the wait would be 20 minutes or less. I was close enough in proximity to the hostess station that I could hear customers say their names and weather or not they had a reservation as they came in. Some

Customers were told their wait times would be 40 minutes to an hour. During my time waiting I noticed that several other families that came in after me had mentioned that they had no reservations and were still seated before me. It got to the point that I was the only person left in the waiting area. I asked the hostess to speak to the manager.

When Brian, the manager approached he had a smirk on his face. I asked him if there was some sort of problem because several other families had came in after me and were seated before me. His response was "well maybe they had reservations." I informed him that I had been sitting here the whole time and heard several of them say that they did not have reservations. Brian went to the hostess station for a minute then came back and told me it would be another 20 minutes. I will admit that I lost my composure a bit when he told me that and I said "this is [censored], you are discriminating against me because of my dog." Brian responded with an attitude and told me not to cuss at him in his restaurant. I apologized and asked him if I could just sit at the bar or place a take out order since it was Getting close to their closing time. Brian responded by saying he was refusing to serve me all together. I informed Brian that it was illegal to discriminate against me because of my service dog. His response was "I really don't care, I'm not serving you and I want you to leave the restaurant." After a bit more back and forth and me insisting that I just wanted to eat some dinner, Brian again told me he was not serving me and demanded that I leave the restaurant immediately.

After the incident with Brian, I left the restaurant and attempted to contact K9s duty phone.

What happened to me last night by Brian from Texas road house was the most disrespectful and humiliating experience experience I've ever had.

April 11, 2022. I ordered dinner for my elderly parents on-line. These were the instructions I was given:

“ Thanks for ordering. Once here, follow the signs to TO-GO parking, stay in your car. Text the word "HERE" after you park.

Text STOP to opt out

TXRH”

It was raining very hard. I did not take a coat with me as I was told to stay in the car.

I texted ‘HERE’ when I arrived.

A new message said to drive to the back to the pick-up window.

There was NO pick-up window. I went back to the numbered ‘To Go’ spots. I tried to call

Multiple Times

to let them know I was there.

No one would answer the phone!

Tried *Many* times. Called another Texas Road House in a close city to see if they had a different number. Finally had to call their corporate Customer Service Number.

I had been waiting for 45 minutes by this time.

It took her awhile to reach them and she said the manager would be out to talk to me.

When he came out, he just said

“Not to be rude, but I am getting wet.”

No apology. Nothing.

Of course the food was Cold when I got it to my parents. I warmed it up, but the meat was so tough my Dad could not even eat it. He compared it to ‘Shoe Leather’.

Needless to say, we will N*O*T be giving them

business again—and will warn family and friends!

On Monday April 04, 2022 at opening time of 3PM, my wife and I visited Texas Road House location at 940 N. HWY 187 in Mansfield Texas for late brunch. We were among the first patrons to arrive as the restaurant opened. The female hostess walked us to the very back of the restaurant for seating. I asked the female, why were we being seated in the back and asked her if we could have a closer seating near the front. The hostess replied and stated"the manager wants the back to fill up first". So, I was puzzled at this point but went ahead sat down and placed orders. Several other black families arrive shortly and was seated in the back as well. This bothered me and my wife. We went on to order food and drinks but noticed several of the seating/booths were still available. I stood up to take a look and noticed more patrons had started to come in, but were not seated in the back. We went on and enjoyed our food. I spoke with a female manager on the way out and the response given stated "the reason is because waiters and servers were not in to work at the time on time" and is why we were seated in the back. Now, I would not like to bring "race" into this complaint, but it is very hard not to feel this way. If seating is available there should be no reason why any patron(s) of any nationality, gender or sex whom request for accommodations be granted. My family and I have been a frequent visitor of Texas Road House. The treatment my wife and I had experience was not necessary.

Thank You,

T. Thomas

[protected]@yahoo.com

visited Texas Roadhouse at Orange Part Fla. on 3/31/2022.

Table number 324/1, 4 people.

Food was delivered before our salads. We are from NJ with friends from Fla. They indicated that this happen to them the last time they were there as well.

Had to ask for napkin and silverware after our food was delivered.

Server noted that silverware was being washed, but the silverware was cold when we got it.

Salads were delivered before our food.

Just wanted to let you know that this has happen twice at the same location and not what has happen at the NJ location we visit.

Paul Lehto

1304 Camlot Court, NJ 08086

[protected]