Texas Roadhouse
reviews and complaints

we have been dining in the location in the villages florida many times. however it is always so cold that its not enjoyable. we always bring it up to the servers but its never resolved. the last time we were there it was so cold that we both shivered. i talked to other guests and they all had the same complaint. i told the manager about it. we will never go back there. sorry but we loved the food and service but cant take the cold . my name is william martin

On Mother's Day I called at 515P to place an order for my wife and I. I had been led to believe if you have a coupon you must call. At 540P while still on hold, I also placed a call on my cell phone. That call was also placed on hold. While still having 2 phones on hold, at 600P my wife called on her cell phone.

Now mind you the recording states calls will be answered in the order they were received, they must work in reverse order. At 610P my wife's call is answered and with no greeting she was told that they could not take anymore orders for the night. My wife tells the girl she has been on hold for over an hour and the girl says sorry about that bye bye. My wife yells wait a minute I want to speak to the manager. She tells my wife I'll try to find one I'll put you on hold. Are the managers hiding? My wife tells her it better not be for another hour. She says oh no. At 625P we hang up all three phones. An hour and 10 minutes and no food.

We Have supported you guys all through covid by buying gift cards for gifts and family. We have never experienced this kind of disrespect before. Always a fist time I guess, and a last.

We wanted to place a To Go order to bring home for my birthday yesterday. First, we tried calling in our order After being on hold for 45 minutes and listening to that same awful song, we gave up and hung up. The last time we tried that (a couple of months ago), it also failed. Once, we had them send us a link via the prompt while on hold, and the link would not work. So last evening, we then tried going directly to the website to place the order. The site was extremely slow and sometimes would not let me select some of the items. Finally, after completing the selections that were allowed, I tried to pay. After entering my credit card, it wouldn't allow me to enter the expiration date or security code! I kept trying for 10 minutes and it finally worked! I have no idea why it wouldn't work earlier, as I just kept trying until it did. By then, the time for pickup was no longer good, so I had to figure out how to reselect a time without losing my order and payment. The earliest I could get was 9:15 pm! (I started this process at 7:00 pm by the way.) We drove to the restaurant and there were no TO GO parking spots available. In fact, there were NO parking spots available. We just sat waiting behind a couple of parked cars for about 20 minutes and someone finally left an open spot which we took. I texted we were "HERE", and kept getting conflicting auto-messages, stating "Sorry we can't find you" mixed with "Sorry, your order isn't ready yet." Very confusing. It said we could call, but we already knew the phone was never answered. Finally, about 9:25, our order was brought to us. I asked the delivery person to tell the manager about the phone issue and she told us the manager had instructed them not to answer the phone during busy times. Anyway, I had ordered a well-done sirloin steak - my favorite! When we got home, my steak was as rare as I have ever seen! It was red (not even pink) and was actually cold on the inside in some spots. I was so disappointed! But I already knew I could not call to let anyone know because no one answers the phone! Also, when I tried to go to Contact Us for that store, the site will not let me check the box "I am over 13" (doesn't work), so I can't even submit the feedback there. I just thought someone should know. Sure ruined my birthday dinner.

We visited your restaurant in monroeville. Pa
We had a waiter to whom is name was Christian. He started fine then it got worse.never had a problem before..he took our order to start drinks and a cactus onion..I ask him sugar never brought and plates, I myself had to go get from someone else. We waiting to order the rest of dinner never came went to another table took there order before us..then my husband steak was cooked wrong had to send back for a new one..none of your head servers/hostess never asked about how thing were going either.. I know it gets busy at times but dont forget about the customer you started with in which that is rude..so it longer to get our dinner..

I had the worst experience in life. I decided for my family to eat at Texas Roadhouse for a birthday party. We had a party of 9. The waitress said we had a hour wait, which was fine. After a hour and 10 minutes, we went inside and advised the staff we didn't mine eating at 2 different sections because they had an hour before they closed. The manager came up (Alison Perez) and stated we can not be seated, they only have seating for 8 people. The ninth person in our party was a 10 month old baby. I advised Alison I can hold my grandson. She became agitated. She started screaming and treating my party like we were trash. She informed us she was calling the police. For what reason, I'm still trying to find out. Keep in mind, other people was being seated with parties of 4 that just walked through the door. I spoke with a guest and she said she just came in. No reservation. While waiting to be seating the police came. They were clueless to why they were called. I hope someone teaches Alison Perez customer service skills. She has the wrong position for a company as large as Texas Roadhouse. Her professionalism was horrible. She do not have the personality to be a manager. I hope you guys get this problem resolved. Texas Roadhouse WAS my favorite steakhouse.

Near Christmas I was in Greensboro, NC and ran by Texas on Battleground for lunch and to buy $100 worth of gift cards. I usually go to Burlington's Texas but was in Greensboro to get my hair cut that day. Anyway, the waitress said there was a special going on. If I bought $300 worth I would not only get the extra coupons for buying them, I would also get a free appetizer coupon good for a year. That I could get a free appetizer everyday if that was what I wanted to do. Thinking this was a great deal and I eat at Texas all the time, I opted to get the $300. Once Christmas was over I went to use the coupons and found out not only that the free appetizer is only good in Greensboro, which I rarely go to, I have to buy two entrees to use it AND I can't use the gift card coupons with it. Only one coupon at a time. Now I am a recent widow I'm usually alone and almost always go to Burlington to eat, I am very disappointed with your company. Never once did the waitress say it's only good at this location nor that I couldn't combined the two. Her saying I could get a free appetizer everyday would never in a million years make anyone think 2 entrees were required. I love steak but I couldn't eat it everyday. To me this is false advertising; at the least it's a shady way to do business. Once I use and/or give all the gift cards away, I'm not sure I will ever go back to Texas again!