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1.2 408 Reviews

Texas Roadhouse Complaints Summary

17 Resolved
380 Unresolved
Our verdict: If considering services from Texas Roadhouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Texas Roadhouse reviews & complaints 408

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L
9:39 am EDT
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Texas Roadhouse Worm in my veggies, order wasn’t right

The family on a trip from Michigan to hocking hills Ohio. Stopped at Columbus Ohio at Texas road house cause the kids where hungry. We order steak dinners two out of four steak dinners weren’t cooked the right way. Sent them back along with the kids hamburgers one little burger was to burnt to bite and the other ones bun was too grilled so it was hard. Well she ordered fresh veggie for her side. They bring our food back out. And my 10 year old went to get a bite of her veggies and she saw something moving. It was a green worm in her food. So we got the manager She took off 25 for the mistake on our dinner and our 3 hours we was there and then $19 off for the worm. I’m so glad my daughter saw it. She could of got so sick.so pissed off.

Desired outcome: Should of compensated the whole dinner. After that we couldn’t eat the new food that had got brought out anyways. We was in disgust.

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C
2:50 am EDT

Texas Roadhouse To go order

We had a multiple people over at our house and we decided we were just gonna order from you because we normally go when they're once a week meet inside but we got it to got it to go what about $70 worth of food and 1/2 of it was wrong the The tater skins we asked for extra bacon they took the bacon off the other to Caesar salad with extra Palm extra dressing extra coupons and they left the coupons in the parm off LA Parma we ordered the killer ribs and they were cold they were cold and we ordered a dozen of your rolls and we never even got the rest of food was fine all they want is used to replace the foods it's to replace the food that they messed up on My name is Charlene Valentino and my phone number is [protected]

Desired outcome: Remake the food that was wrong

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W
11:46 am EDT

Texas Roadhouse Steaks

On 4/25/22 at approximately 430pm my wife and I went to the Teas Roadhouse in Coraville Ia, we both ordered steaks. She ordered her steak medium well and i ordered mine medium, her steak came back medium and my steak came back medium well- just the opposite of what we ordered. she could of sent her steak back but mine would have to done over

Desired outcome: I'd would appreciate an apology

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T
6:16 pm EDT

Texas Roadhouse 3 6oz steaks and a 16oz steak!

We ordered 4 steak meals and they was so burnt u couldn’t even eat them! When u pay that much money for meals! You expect them to be Able to eat! And the corn was burnt up to! It was completely black! I ask for 6 rolls only got 4! Time was 5:15 pm

Desired outcome: I would like a refund!!

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R
6:40 pm EDT

Texas Roadhouse Denial of service, because of a service dog

On Friday April 8, 2022 while in Pelham, AL my service dog and I went to Texas road house (store #196 60 Drivers way, Pelham Al) at approximately 8:31 I checked in with the hostess, provided my phone number and was told the wait would be 20 minutes or less. I was close enough in proximity to the hostess station that I could hear customers say their names and weather or not they had a reservation as they came in. Some

Customers were told their wait times would be 40 minutes to an hour. During my time waiting I noticed that several other families that came in after me had mentioned that they had no reservations and were still seated before me. It got to the point that I was the only person left in the waiting area. I asked the hostess to speak to the manager.

When Brian, the manager approached he had a smirk on his face. I asked him if there was some sort of problem because several other families had came in after me and were seated before me. His response was "well maybe they had reservations." I informed him that I had been sitting here the whole time and heard several of them say that they did not have reservations. Brian went to the hostess station for a minute then came back and told me it would be another 20 minutes. I will admit that I lost my composure a bit when he told me that and I said "this is [censored], you are discriminating against me because of my dog." Brian responded with an attitude and told me not to cuss at him in his restaurant. I apologized and asked him if I could just sit at the bar or place a take out order since it was Getting close to their closing time. Brian responded by saying he was refusing to serve me all together. I informed Brian that it was illegal to discriminate against me because of my service dog. His response was "I really don't care, I'm not serving you and I want you to leave the restaurant." After a bit more back and forth and me insisting that I just wanted to eat some dinner, Brian again told me he was not serving me and demanded that I leave the restaurant immediately.

After the incident with Brian, I left the restaurant and attempted to contact K9s duty phone.

What happened to me last night by Brian from Texas road house was the most disrespectful and humiliating experience experience I've ever had.

Desired outcome: Litigation

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C
11:38 am EDT
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Texas Roadhouse Elyria OH Texas RoadHouse TO GO Service

April 11, 2022. I ordered dinner for my elderly parents on-line. These were the instructions I was given:

“ Thanks for ordering. Once here, follow the signs to TO-GO parking, stay in your car. Text the word "HERE" after you park.

Text STOP to opt out

TXRH”

It was raining very hard. I did not take a coat with me as I was told to stay in the car.

I texted ‘HERE’ when I arrived.

A new message said to drive to the back to the pick-up window.

There was NO pick-up window. I went back to the numbered ‘To Go’ spots. I tried to call

Multiple Times

to let them know I was there.

No one would answer the phone!

Tried *Many* times. Called another Texas Road House in a close city to see if they had a different number. Finally had to call their corporate Customer Service Number.

I had been waiting for 45 minutes by this time.

It took her awhile to reach them and she said the manager would be out to talk to me.

When he came out, he just said

“Not to be rude, but I am getting wet.”

No apology. Nothing.

Of course the food was Cold when I got it to my parents. I warmed it up, but the meat was so tough my Dad could not even eat it. He compared it to ‘Shoe Leather’.

Needless to say, we will N*O*T be giving them

business again—and will warn family and friends!

Desired outcome: Someone in the ‘upper echelons’ needs to knowabout this restaurant, their extreme lack of customer service and the below poor quality of their food.

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T
11:49 am EDT
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Texas Roadhouse Customer service

On Monday April 04, 2022 at opening time of 3PM, my wife and I visited Texas Road House location at 940 N. HWY 187 in Mansfield Texas for late brunch. We were among the first patrons to arrive as the restaurant opened. The female hostess walked us to the very back of the restaurant for seating. I asked the female, why were we being seated in the back and asked her if we could have a closer seating near the front. The hostess replied and stated"the manager wants the back to fill up first". So, I was puzzled at this point but went ahead sat down and placed orders. Several other black families arrive shortly and was seated in the back as well. This bothered me and my wife. We went on to order food and drinks but noticed several of the seating/booths were still available. I stood up to take a look and noticed more patrons had started to come in, but were not seated in the back. We went on and enjoyed our food. I spoke with a female manager on the way out and the response given stated "the reason is because waiters and servers were not in to work at the time on time" and is why we were seated in the back. Now, I would not like to bring "race" into this complaint, but it is very hard not to feel this way. If seating is available there should be no reason why any patron(s) of any nationality, gender or sex whom request for accommodations be granted. My family and I have been a frequent visitor of Texas Road House. The treatment my wife and I had experience was not necessary.

Thank You,

T. Thomas

[protected]@yahoo.com

Desired outcome: I would like this issue to be look into and addressed.

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G
9:49 pm EDT

Texas Roadhouse Food

Hi. I ordered Steak Kabob. The only veggie on the kabob was red pepper. I told the waitress, she kindly said she'd fix it. 20 minutes later, the manager deliverd a skewer with mostly red pepper, one slice of onion and 1 slice of green pepper. But, the inconsistency is not the worst part. It took that long to get the rest of my plate, I finally just ate it as it was since it was getting very cold. By the time the manager brought he skewer of mostly more red pepper, he could clearly see that may plate was almost empty, my husband had been done eating so long that his plate had been cleared away and the manager did not apologize, nor did he seem at all empathetic that I had to wait that long for get my food almost right. Just very disappointing that he didn't care more to try and make it a better experience. This is the 3rd bad experience at this location in a row. This is the first time that I have complained. I do not plan to return. Sad.

table 324/1 9/90038 5:39 p.m.

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S
10:09 pm EDT
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Texas Roadhouse Service

visited Texas Roadhouse at Orange Part Fla. on 3/31/2022.

Table number 324/1, 4 people.

Food was delivered before our salads. We are from NJ with friends from Fla. They indicated that this happen to them the last time they were there as well.

Had to ask for napkin and silverware after our food was delivered.

Server noted that silverware was being washed, but the silverware was cold when we got it.

Salads were delivered before our food.

Just wanted to let you know that this has happen twice at the same location and not what has happen at the NJ location we visit.

Paul Lehto

1304 Camlot Court, NJ 08086

[protected]

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L
1:14 pm EDT

Texas Roadhouse Waitlist

I really cannot for the life of me figure out what you have this for. Is it a new woke thing? It does nothing except piss you off. No explanation and no one answers the phone. First, went to your app. Put in my zip and it didn't list the

Gainesville GA store. Went to the map, nothing. So, called. It went in circles and no one answered. Got the link sent to my phone and it took me to the first app I was at. Got nothing. I went to yelp. Finally got some where. But no nothing. I have the prom tonight. Wanted to make sure we can eat before we go. But no nothing again. You suck, I really don't care for the way you cook your food and your service sucked the one time I was ever in there. I truly want to know why you have a "wait list"? Is it just to piss off people? Maybe you think your entitled? What the hell is it? Are you part of the corrupt elite or just one of the sheep that follows? I was only setting this up because the party I was with wanted to go to your establishment. Actually, thank you for being so [censored] backwards. Because now I don't ever have to step in one of the world's suckiest food courts again. Just in cause you didn't get it, I know it isn't a food court. This complaint website even sucks. It separates my words and wraps it around anyway. Then it says the word is spelled wrong. You need to wake up in more ways then one.

Desired outcome: To Wake Up! Have a person answer the phone or explain why you offer a wait list.

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1:34 pm EDT
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Texas Roadhouse Cleanliness

I like the Restaurant, and have no compliant about the food or my service. I do have a complaint about the cleanliness. The glass shields that separate the booths were dirty, and the stall in the women’s bathroom was dirty. On the side wall and inside the door of the stall, were drizzled with what appeared to be an unmentionable item. I judge a restaurant by the cleanliness or lack of. I hope the management begins to show more care for such things in the future.

Desired outcome: Please begin to check the booths, walls and bathrooms of your facility. Cleanliness matters.

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8:27 pm EST
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Texas Roadhouse My child standing outside in the cold and wind in 33 degree weather

Texas Roadhouse in Anderson had my 16 year old daughter outside during a winter wind advisory in 33 degree weather for hours. This is outrageous and unacceptable. Tanya and Shannon both said they were rotating her out and called my daughtetr a lier when she said she had been out ther for hours. This is outrageous given the tempature and wind outside today! No one should have been outside, for any amount of time in this weather. I don't care how many heaters there have out there.

3/12/2022

Desired outcome: The management needs to be reviewed and repremanded for making anyone be outside tonight! There needs to be a policy in place for severe weather.

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Update by Nichole Brown
Mar 13, 2022 11:28 am EDT

The managers at TR, Shannon and Tanya put my 16 yr old child outside in 33 degree weather with a severe wind advisor and 9mph gusts of wintery wind OUTSIDE to host for HOURS. When I confrunted the managers Tanya said she was lying and that she had been given breaks. Tanya was all up in my face. My child asked multiole times to come in. No one came

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D
11:43 am EST

Texas Roadhouse take out food

The last 2 times my wife and I ordered takeout the food has been very poor. I order onions on my steak and for the last 2 take-out orders have been given mushrooms. Even with me specifically adding a note that said I want onions not mushrooms. I order rare steak and years ago this was fine as they would prepare it properly. The last 2 times it was very raw and I had to throw most of it away. Today after eating some of my steak last night I have been in the bathroom with horrible diarrhea. Both my wife's steak and mine tasted very plain with no seasoning. The rolls were very hard and burned. I'm just confused because I used to love this place and I can't help but feel it's gone downhill so much. This will be my last trip here because I don't feel like being sick every time I want steak. Also, if the employees at the take out were more concerned with the food rather than doing pushups on the floor maybe things would be better. I spent nearly $50 each time on the last 2 trips. I would like this made right.

Desired outcome: I'd just like my money back honestly. I don't want to eat there ever again.

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7:11 pm EST

Texas Roadhouse Poor service, unorganized

We called in 1hr prior to a 12 seat as per manager. We showed up waited the time they advises. Received text saying table was ready, 12 adults and two children, all pile inside and wait another 30 min because they lied about having table and just needed wipe down multiple times, finally got seated in a 6 booth and a small table in isle dodging servers going between. Orders were messed up. Person paying fir the meal watched everyone eat because they "lost" his medium rare steak, 6 1/2 min to cook a new one and he still didn't have it for Over 20 min. Horrible service snippy manager who cannot seem to take fault at all for any of the issues. By far my WORST experience at texas roadhouse. We didn't ask for a discount on the meal so why did we get sub standard service. If I wanted wrong ordered and bad service I'd just go to McDonald's and not spend as much

Desired outcome: Refund and staff to be more attentive to situations.

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5:45 pm EST

Texas Roadhouse Incorrect order and terrible reply.

So I grabbed a togo order here on valentines day. I knew it would be slow or hellish, but I wasn't expecting to literally rush the orders instead of telling people it will be x amount of time to get our crap together. Steaks were overcooked badly, didn't give us our dessert but charged, wrong tea, forgot stuff on meal. Replied with a $40 voucher...

Desired outcome: A refund. If the best they can do is reply with a $40 voucher for a $72+ meal that was worth half that (clearly based on the $40 voucher), then fine I'll take the voucher and a refund of the remainder of what I purchased.

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3:08 pm EST

Texas Roadhouse Bad customer service

I don't know if they need training or new management. The last 3 visits they had the app turned off as well as call ahead seating. So not only do you wait 2 hours to get a table for a party of 2. We have had steaks undercooked, overcooked. Baked potato not fit to eat and this past time the cactus onion was missing a whole side. I have also not seen any type of management come out on any of the 3 visits to see how things are and if anything is needed. This does not seem to be an issue with the clarksville tn store. So that leads me to believe its the Owensboro stores management. I have sent messages about the last 3 issues and not one person has reached out to me. I am very disappointed that no one reaches out about any of the above issues. and this location is an hour away from my hometown. So the last 3 visits we have chosen to go to another restaurant, in order to be able to get decent food and service. I have a friend who owns a restaurant and this is not good customer service.

Desired outcome: I would like to know that someone has at least addressed the above issues.

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8:33 am EST

Texas Roadhouse Gift Card

Got gift card for Christmas for $50. Tried using last night and was told that it had not been activated when purchased so paid with a credit card.
When I got home I called the number on the back of the card and was advised my balance was $50.00. The waiter said he tried putting it thru twice.
My idea is that this restaurant in Bangor, ME did not want to take gift card as there were only 7 parties in there at the time and they wanted the cost and with the card that was already paid for there was nothing for them.

Desired outcome: none just wanted to let you know what's happening there

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8:44 pm EST

Texas Roadhouse My pickup order

I made a pickup order last night and the 2 sides were missing off one of my meals. By the time I got home the restaurant was closed so my dinner was not complete and I was very unhappy. I paid $72 total and will never do that again. When I called to complain today I kept being put on hold and my call was never taken properly. I ordered a sirloin steak well done with mashed potatoes sour cream and bacon bits, Mac and cheese. That's the order that got messed up everything else was ok.

Desired outcome: I would atleat like my dinner refunded or made right

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8:15 pm EST

Texas Roadhouse Complaint for Texas Roadhouse

I work for Wake Forest Baptist Hospital and am well aware of how to interact with the public. I was in Greensboro, N.C. and did call ahead seating . I got my txt and it said to check in with host upon arrival which we did. The host said she did not have us down as a call ahead and we would have to wait. I said how did you not have me down and how did I get this text! She was very rude and said well you are not on the list. Therefore; we left and went to Outback. Got a great meal
This was today, Monday, 12/20/21 at 5:15p.
I really should have asked her name but I was so furious, I just left.
I will tell all my patients, friends and family about this poor customer service!
Nedra Norris
119 Rannoch Ct.
Winston Salem, N.C., 27107

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10:40 am EST

Texas Roadhouse After numerous visits, they still can’t get it right

Either the wait stuff don't listen to you when you order, or the kitchen doesn't listen to the white staff, or just nobody gives a [censored] about the customer. I live in Tucson Arizona, and on occasion, frequent the Texas roadhouse on Wilmot Road. Unfortunately this place has gone down in my estimations as far as restaurants. When my wife and I go there they can never, I repeat NEVER get her order correct. And it's really pretty simple. She asked for a well done steak, and the steak comes medium and she hast to send it back. Once she sees pink in meat, she loses her appetite and our evening is ruined. One time we went and they had to remake her steak four times, FOUR times! We eventually got disgusted and left. Last night she thought she'd keep it simple, she asked for a well-done pork chop, no pink whatsoever. I got the chicken fried steak. She also ordered melted butter for her potatoes and her broccoli. After sitting g there for 25 minutes I had to ask if they forgot our order. First thing they do is deliver her potato and broccoli with solid butter not melted. She told the waitress she needed melted butter and to please bring it in a hurry before the potato and broccoli got cold. They then brought her chop. She cut into her chop while the waitress was there, and it was pink - I wouldn't even eat that. So there goes her main course, she won't have them remake it because she's losing her appetite. We ask for the manager. Nine minutes later the manager comes by our table, by now her potato and broccoli are ice cold and the melted butter still has not arrived. Magically once the manager gets there, here comes the melted butter! Unfortunately the potato and broccoli are now ice cold. Another evening ruined thanks to you guys. Making a meal is not hard, I can time everything just right so everything is hot and everything is cooked to perfection, why can't your restaurant? It's not rocket science.

Desired outcome: Either completely replace the staff at this location or just close it down. My wife and I have wasted too much money at this location when we order and they can’t get the simplest thing right. They can’t even get a salad right.

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Texas Roadhouse Customer Reviews Overview

Texas Roadhouse is a popular chain of restaurants that serves delicious American cuisine. Our reviews show that customers love the casual and fun atmosphere of the restaurant, as well as the friendly and attentive service provided by the staff. The food is consistently praised for its high quality and generous portions, with particular favorites including the hand-cut steaks, fall-off-the-bone ribs, and fresh-baked bread. Customers also appreciate the wide variety of menu options, including gluten-free and vegetarian choices. Additionally, Texas Roadhouse is known for its affordable prices and great value for money. Overall, our reviews indicate that Texas Roadhouse is a highly recommended dining destination for anyone looking for a satisfying and enjoyable meal.

Texas Roadhouse In-depth Review

Overall Rating: Texas Roadhouse is a highly recommended restaurant with a fantastic overall rating.

Ambiance and Atmosphere: The ambiance and atmosphere at Texas Roadhouse are lively and energetic, creating a fun and enjoyable dining experience.

Menu Variety and Quality: The menu at Texas Roadhouse offers a wide variety of options, from mouthwatering steaks to delicious seafood and flavorful sides. The quality of the food is exceptional, with each dish cooked to perfection.

Service Efficiency and Friendliness: The staff at Texas Roadhouse is known for their efficient and friendly service. They go above and beyond to ensure that every customer feels welcomed and taken care of.

Pricing and Value for Money: Texas Roadhouse offers great value for money, with reasonable prices for the high-quality food and generous portions. It is definitely worth every penny.

Food Presentation and Taste: The food at Texas Roadhouse is not only delicious but also beautifully presented. Each dish is a feast for the eyes and the taste buds.

Beverage Selection: Texas Roadhouse offers a wide selection of beverages, including a variety of alcoholic and non-alcoholic options. There is something for everyone to enjoy.

Cleanliness and Hygiene: Texas Roadhouse maintains a high standard of cleanliness and hygiene. The restaurant is always clean and well-maintained, ensuring a pleasant dining experience.

Accessibility and Parking: Texas Roadhouse is easily accessible and provides ample parking for its customers. It is conveniently located and offers a hassle-free dining experience.

Customer Reviews and Feedback: Texas Roadhouse has received numerous positive reviews and feedback from satisfied customers. It is highly regarded for its excellent food and service.

Special Offers and Promotions: Texas Roadhouse frequently offers special promotions and deals, allowing customers to enjoy their delicious food at a discounted price.

Online Ordering and Delivery Options: Texas Roadhouse provides convenient online ordering and delivery options, making it easy for customers to enjoy their favorite meals from the comfort of their own homes.

Dietary Restrictions and Accommodations: Texas Roadhouse is known for its accommodating approach to dietary restrictions. They offer a variety of options for those with specific dietary needs.

Staff Knowledge and Expertise: The staff at Texas Roadhouse is highly knowledgeable and experienced. They are able to provide recommendations and answer any questions customers may have.

Waiting Time and Reservations: Texas Roadhouse can get busy, especially during peak hours. It is recommended to make a reservation to avoid long waiting times.

Entertainment and Live Music: Texas Roadhouse often features live music and entertainment, adding to the lively atmosphere and creating a memorable dining experience.

Loyalty Program and Rewards: Texas Roadhouse offers a loyalty program that rewards customers for their continued patronage. Members can enjoy exclusive benefits and discounts.

Social Media Presence and Engagement: Texas Roadhouse has a strong social media presence and actively engages with its customers. They regularly post updates and respond to customer inquiries and feedback.

Community Involvement and Sponsorships: Texas Roadhouse is actively involved in the community and sponsors various local events and organizations. They are committed to giving back.

Overall Recommendation and Conclusion: Overall, Texas Roadhouse is a top-notch restaurant that offers delicious food, friendly service, and a lively atmosphere. It is highly recommended for a memorable dining experience.

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Texas Roadhouse contacts

Phone number

+1 (800) 839-7623

Website

www.texasroadhouse.com

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