TestPrepServices.org
reviews and complaints

DO NOT BUY

Ok, damn, I really wish I had googled this company before I gave him my credit card. Sure he sent the test cd's but as soon as I say that it was windows vista compatible, and the copyright was [protected], I knew I was probably out my 215 dollars. The call seems so genuine, and the "oh I forgot to mention the 15 dollars for shipping" should have sent up the red flag. There is no www.testprepservices.org so pretty much all of the phone scammers promises are garbage. I disputed the charge on my credit card in hopes that I'm not out the 215, I'll be glad to send these garbage CD's back to them, I'm afraid to put one near my PC.

DO NOT BUY

If you have been a customer of ira pupko who is doing business as test prep services in temecula, ca you are probably wondering if you have been had and if there is anything you can do about it. The tps business model is pretty simple – they market their software package through telemarketing calls making dubious claims for it; the package is viewed by many as grotesquely overpriced and unusable and they return it immediately. Tps then ignores all requests for refunds and keeps your money. Our experience with tps is equivalent to the many other testimonies here, so rather than belabor that, we'll focus on a few potential solutions:

1. File a complaint with the riverside county da. Here is the form: http://www.rivcoda.org/opencms/daoffice/Units/SpecialProsecution/SPSFolder/SPS_ComplaintForm.pdf
Send it to: riverside county da, 3960 orange street, riverside, ca 92501, atten: special prosecution section. The more who bring tps to the attention of the da the greater the chance of preventing future customers from becoming victims. Judging from the many stories documented here, tps appears to be a classic example of a fraudulent business that needs to be brought to the attention of the da.

2. Dispute the charge through your credit card company. Be prepared to document your attempt to procure your refund under the terms of their refund policy: http://testprepservices.org/about/refund-policy/. in general, you can expect to be given a provisional credit which will stick as long as tps is unable to prove that they have already sent you your refund.

3. If you don't mind making a trip to riverside county, open a case with small claims - http://www.dca.ca.gov/publications/small_claims/file.shtml and http://www.courts.ca.gov/selfhelp-smallclaims.htm. send your form to small claims clerk, 30755-d auld road, murrieta, ca. 92563. Be aware that in general, small claims courts do not award travel reimbursement. However, there are exceptions at times. Carefully document your loss including travel expenses and make your case. You may get a sympathetic ear. Note that winning your case does not mean that ira automatically pays you. You may need to learn about collection procedures. See the links above for more info.

4. Find an attorney who will open a class action lawsuit – https://en.wikipedia.org/wiki/Class_action. judging from the many testimonies here, there appears to be a good sized class of victims of tps.

General tips:

As evidenced by the many stories here, one tactic employed by tps is to respond with hostility to requests for a refund. This is calibrated to elicit an emotional response from the customer, which they then use as an excuse to have nothing further to do with you. Do not respond in kind, stick to the facts.

Your requests for a return authorization number will often be ignored for a while. Document all of your requests with time and date. Print off any emails you send. If you don't receive a ran in a timely manner, send the product back anyway. Keep your tracking number and get a record of when it was delivered. A merchant cannot prevent a customer from complying with a return policy by refusing to answer the phone.

Good luck.

I need my RAN to return the dvds. My son cannot take the SAT. I have been trying to reach you for more than a week now. No call backs or emails.
Order Information
Description: The Comprehensive Test Prep Pyramid Kit
Invoice Number [protected]
Billing Information
ADRIANA LEIBOVICH
6435 SW SCHOLLS FERRY RD
PORTLAND, OR 97223
USA
[protected]@hotmail.com
[protected] Shipping Information
ADRIANA LEIBOVICH
6435 SW SCHOLLS FERRY RD
PORTLAND, OR 97223
USA
Shipping: USPS Priority Mail $14.95 (USD)
Total: $214.90 (USD)
Payment Information
Date/Time: 13-Oct-2016 9:13:22 PDT
Transaction ID: [protected]
Payment Method: Visa xxxx2455
Transaction Type: Purchase
Auth Code: 013147

Merchant Contact Information
Test Prep Services
Temecula, CA 92592
US
[protected]@testprepservices.org

We returned our test prep product that we purchased for $214 within the 30 days and the customer service team acknowledged it had been received. For several months we have tried to get a refund and have been given the run around including the excuse that they have "cash flow problems" . This company is unethical and has zero integrity!

Complaint description:
After returning incompatible cds following all return instructions, company denies ever receiving them despite usps validation. Thus no refunds. Test prep services contacted me on 4/11/16 stating my 16 yr old child had expressed interest in their product of 10 cds to help improve test taking skills, college application prep. Etc. My child denies speaking to anyone on this topic and they did not explain how they got this information. 100% return guarantee was offered as explained in the website as well. Fell for the scam against better judgement. Payment $214.90 by credit card on 4/11/16. Gave exact specifications of mac computer requirements. 4 cds were not compatible and the other 6 would not load. They told us to keep the non-mac cds and just give them to someone who might need them and they would send us a new package. We declined because the mac cds didn't work either. Returned cds via usps following all instructions. All correspondence after this was by email with mr. Mike long ([protected]@gmail.com) as the phone line was solely a voice mail that was never replied to after several days trying. Email dates are numerous on some days but took up to 10 days to respond other times only after a request for reply. Mr. Long now denied receiving the package stating "we've had many problems with them (The postal service) in the past" and "the postal service has messed up a lot lately" I contacted the temecula post office and obtained all the tracking and reporting forms as well as the gps coordinates of the delivery truck on day of delivery. Sent them all to mr long and he still denied receipt and demanded more proof of delivery. Temecula post office mentioned they had the exact problem recently with another customer returning a package to this address. I asked mr long if he had contacted the usps or his mail carrier about these "many problems" they've had and he wouldn't respond. He stated the gps coordinates of the mail truck were not his address and this was not proof of delivery. Informed him that mail carriers usually do not stop at every house, they park and deliver in the area and that the carrier obviously does not have an on body gps or mailman camera to prove he delivered correctly. When asked how they got information on my child, a minor, he stated "someone in your household must have given it. Totally false. (Why would I give information on my child to a stranger, much less an unsolicited caller) basically, this company offers you a product under false pretenses preying on parental instincts of helping your child after illegally obtaining information on them. Sends you a cheap and unusable product. Upon return, they deny receipt so they don't have to send a refund. I've filed complaints with the usps postal inspector and will be calling the fbi regarding their gathering information on my child.
Ira's latest email copied verbatimcomplaint description:
After returning incompatible cds following all return instructions, company denies ever receiving them despite usps validation. Thus no refunds. Test prep services contacted me on 4/11/16 stating my 16 yr old child had expressed interest in their product of 10 cds to help improve test taking skills, college application prep. Etc. My child denies speaking to anyone on this topic and they did not explain how they got this information. 100% return guarantee was offered as explained in the website as well. Fell for the scam against better judgement. Payment $214.90 by credit card on 4/11/16. Gave exact specifications of mac computer requirements. 4 cds were not compatible and the other 6 would not load. They told us to keep the non-mac cds and just give them to someone who might need them and they would send us a new package. We declined because the mac cds didn't work either. Returned cds via usps following all instructions. All correspondence after this was by email with mr. Mike long ([protected]@gmail.com) as the phone line was solely a voice mail that was never replied to after several days trying. Email dates are numerous on some days but took up to 10 days to respond other times only after a request for reply. Mr. Long now denied receiving the package stating"we've had many problems with them (The postal service) in the past"and" the postal service has messed up a lot lately"I contacted the temecula post office and obtained all the tracking and reporting forms as well as the gps coordinates of the delivery truck on day of delivery. Sent them all to mr long and he still denied receipt and demanded more proof of delivery. Temecula post office mentioned they had the exact problem recently with another customer returning a package to this address. I asked mr long if he had contacted the usps or his mail carrier about these"many problems"they've had and he wouldn't respond. He stated the gps coordinates of the mail truck were not his address and this was not proof of delivery. Informed him that mail carriers usually do not stop at every house, they park and deliver in the area and that the carrier obviously does not have an on body gps or mailman camera to prove he delivered correctly. When asked how they got information on my child, a minor, he stated"someone in your household must have given it. Totally false. (Why would I give information on my child to a stranger, much less an unsolicited caller) basically, this company offers you a product under false pretenses preying on parental instincts of helping your child after illegally obtaining information on them. Sends you a cheap and unusable product. Upon return, they deny receipt so they don't have to send a refund. I've filed complaints with the usps postal inspector and will be calling the fbi regarding their gathering information on my child.

Here's ira pupko's (the owner) last email. A great customer service rep!

Xxxxx,

I don’t intervene, typically, but my heart bleeds no more! Mike….. Take no more of this twilight zone episode…. Get the hell out of their nightmare…. Which is their very existence and their having to live with themselves. Could you imagine!?!

Xxxxx…ma’dam…. Lady……. Oh great wackadoodle one……. Whatever the hell you are…………….. We’re done here. Your emails, calls, texts, threats, promises, questions, statements….. Any correspondence from you….. Will go not just unresponded to, but unseen altogether. Feel free to waste as much time as you like….. You see to have plenty of it.

Later!

Signed,

We’re done here

They called us claiming our son signed up and was interested in their products and services.
We were also told there was a 30 day guarantee refund policy.
The number they give you as well as the email address is not valid nor did they respond to any voicemails left or emails sent.
We called within two hours of purchasing the services over the phone after we found out that our son did not sign up as they claimed he had done.
When we called it was automatically sent to a voicemail where we left two messages requesting to cancel the purchase and get a refund.
They proceeded to still send the product and avoid all of our emails and voicemails.
We had to file a dispute with her credit card company.
Once we receive the product in the mail we immediately refuse the package and returned it to the sender or they refuse the package when it arrives at their address.
Buyer beware do not believe them if they call you and claim your child signed up and showed interest in their services.

I responded to advertisement on craigslist for phone sales. The two (2) individuals, mike long and ira, both refused to provide a company website, documentation for new hires, etc, when I asked. Ira' s response was to refer to me as a "f... " weirdo, via a text message, for requesting this information.
As a result, I have alerted craigslist that this company appears to be fraudulent.

Do Not Buy from this company...They are fraudulently selling outdated software and will not honor their return policy. The CD set they are selling is only compatible with Windows 98/XP 32 bit machines. They have no software compatible with Windows 10 or 64 bit machines. The software will not run correctly and they will not honor a refund based on false advertising. (The software also appeared to have been used previously...). The company representative was very rude and hung up on me when I mentioned the BBB. This is very disappointing from an organization that is suppose to be educating youth!

I got a call from test prep services telling me that my child was interested in their services. I decided to order it. More than half the disks didn't work on our computer. I called and left a message, they returned my call while I was gone and left a message saying that my trail was up but that they could send me a different program to replace the ones that weren't working. They claim you have a trial period starting from the day you receive the product. I called before that time was up. According to them they allow 5 days for the product to get to you but it doesn't matter if the 5th day is a sunday it still counts. So they only gave me 4 days for shipping but I know it didn't come in the amount of time. I emailed back and forth with mike burch or mike long (His email has both names) arguing that I was still within my trail period. There was no way for me to prove when it came because I was on vacation and there was no tracking number and I didn't have the packaging anymore to show when it was mailed. But I know it didn't come in those 4 days. Mike said they would send me the other program. After 5 days I told him that I hadn't received the new program and that it proved I didn't receive the first program in that amount of time. His reply was that I never agreed to them sending the new program and that I was rude to expect it in 5 days when this was a totally different situation. That he was going out on a proverbial limb for me and talk to his boss, but he generally save those for people who are polite and nice. I never heard from him again even after replying asking if I was going to receive the new program. I decided to call my credit card company and opened a dispute. The rep could not believe the way that he treated me by telling me I was rude to expect them to live up to their claim that I received the first set in 5 days. I checked on my dispute this morning, I won the dispute and I have received a full refund. Thank you discover card for sticking up for me. Stay away from test prep services! They are scamming people left and right. Their program might be good but as you can see from other posts a lot of people get programs that don't work and if you want to send it back they give you the run around, claim you are past your trial date even though you aren't and want to claim you are rude for sticking up for yourself. Learn from all of our mistakes.

I actually do not have a complaint because I was really satisfied with Test Prep Services.My son and daughter both used the study program and from the second week of using the tutoring cd-rom's we were already seeing improvements in all the subject areas of the test.For 199.00 for two students to be enrolled in a prep course is unheard of.Im not sure why people are complaining, possibly they did not follow the directions in the box when it got there or did not follow the website.Anyways both of my kids scored much better after using this program!Highly recommended

$214.00 Act/Sat college test prep series. Was given 100% satisfaction guarentee. Guarentee my child would improve 4 points. He did not.I tried multiple times calling the [protected], I just get the same recorded voice.So, I sent information certified to the California address. US Postal service said they'll leave certified slip to notify them within 10 days to pick up what I sent. Well, no pick up & no call. Mr. Patrick Davies failed to finalize the deal. Lack of customer service here. A scam indeed. I will let a lot of people know about this one! Taken advantage of our children should be a crime!

TPS has acknowledged receipt of the returned software and
documentation. Customer Service has said refunds
are usually processed in 24 hours and says they escalated with
the accounting group but I still have not received my
refund. I have exchanged multiple emails with them
regarding the status of the refund over the past couple months
but all I get is promises that they will follow up, that it
should be paid soon, that they are sorry it is taking so long,
basically a long list of excuses but nothing is ever done. At this point it appears I will be out the $199.95.

In our weekly company meeting this week it was brought to our atttention that there have been some negative postings directed at the company i've been with for almost 6 years now and it's owner, ira pupko. The company is test prep services. I'm not writing at the imploring of anyone or anything other than my own sense of right and wrong and sense of fair play. And justice. I'm so angry at what I spent a few hours last night reading that I can hardly contain myself. I love the internet... It has changed the world. But there is a drawback as it exists today; people who for whatever reason feel the need to be vindictive can do so anonymously and therefore with impunity. Our justice system is in large part what makes this country great, and that justice system specifically states that the accused has the right to face his accusers. This is not the case on the internet, however, and i'm sorry but i'm going to open my mouth here whether i'm asked to or not. I will not stand idly by and let a couple of misanthropes libel the man i've worked for for going on 6 years, and the company i've watched ira build from the ground up by working 100 hours a week, brought down by the likes of a couple of vindictive misfits whom the company had the misfortune of mistakenly hiring. Given our model, which relys on the hiring of independent consultants to work from their respective homes after being extensively trained, the company must enforce a strict zero-tolerance policy with respect to how its agents comport themselves in all ways. The company enforces compliance with repect to how our product is represened, and in how the company is represented.In other words, we are expected to remain professional at all times and in all ways. Very occassionally, an individual proves to be unworthy of the position he has been entrusted with and is let go. Obviously, this can anger certain individuals, understandably, but I dare say that business isn't always like a day at disneyland and business is business and feathers can get ruffled. My boss does, in fact, have a bit of a temper at times, but he has always... Always been fair and honest with me, and he has always treated me with proper courtesy and respect and usually, kindness. I dare say that this is the scentiment that prevails within the company and though many, if not most of us work in our respective homes and have not met face to face, we have nonetheless been togehter... Most of us... For years and we do talk. Either through the predictive dialer we do business on or via emailing and/or over the phone. We talk. It is an absolute effrontery on ira and the company to post that this company is a "scam" or that ira is, as I read last night, "a homosexual paedophile from israel"... Several offensive things that people who know the man and people who have actually been with the company find offensive. I have always gotten paid on time and correctly. I would guess that everyone else here can say the same or they wouldn't be here.
I'm done... I have to be I have to get back to work, but shame shame shame on the people who must hold themselves in such little regard that they would not hesitate to slander and libel a man who I know first-hand works hard to do the right thing by the public and his people. Most of what i've read on the net is just plain vindictive and wrong!
Lauren

Dont work for testprepeservices.Org! They have you calling the same people over and over again even if you disposition the calls as 'not interested' or 'dnc'. Ira pupko and kristie whitfield keep telling you that you can earn a good living selling their crap and spinning their lies. Then when you do make sales there's no guarantee you will ever get paid for your time/sales. Only ira and kristie will know how many customers and sales reps they have ripped off. The sales reps are not able to talk to each other so its the perfect scenario for a con man to rip off his reps. Don't be fooled by them, stay far away unless you like working for no pay and selling a bogus service. Shame on ira!

TPS SCAMS FAMILIES. THIS COMPANY IS A SCAM. They scam people who work for them. Do not buy from them! Do not work for them. Dont even talk to them. Ira Pupkin (owner) and Kristie Whit (recruiter and #1 hag) are liars, cheaters and scammers with, from what I've witnessed and read, a bad reputation and no conscience. Ken Gardner and Spencer Perna (dont know if real names) are the lead sales callers. Report TPS to the schools your kids attend-that's where they get your kids names and ages. The schools allow SAT and ACT reps to ask questions and that information is sold to the scammers-the way I understand it. Report them to SAT and ACT because they attempt to imply a connection-888-5 SATACT is TPS phone number. They tell you 100% no risk and money back-read the complaints.

The BBB gives Test Prep Services an "F" rating, and states: "We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices."