Test Prep Servicesreturns and bad product

Complaint description:
After returning incompatible cds following all return instructions, company denies ever receiving them despite usps validation. Thus no refunds. Test prep services contacted me on 4/11/16 stating my 16 yr old child had expressed interest in their product of 10 cds to help improve test taking skills, college application prep. Etc. My child denies speaking to anyone on this topic and they did not explain how they got this information. 100% return guarantee was offered as explained in the website as well. Fell for the scam against better judgement. Payment $214.90 by credit card on 4/11/16. Gave exact specifications of mac computer requirements. 4 cds were not compatible and the other 6 would not load. They told us to keep the non-mac cds and just give them to someone who might need them and they would send us a new package. We declined because the mac cds didn't work either. Returned cds via usps following all instructions. All correspondence after this was by email with mr. Mike long ([protected]@gmail.com) as the phone line was solely a voice mail that was never replied to after several days trying. Email dates are numerous on some days but took up to 10 days to respond other times only after a request for reply. Mr. Long now denied receiving the package stating "we've had many problems with them (The postal service) in the past" and "the postal service has messed up a lot lately" I contacted the temecula post office and obtained all the tracking and reporting forms as well as the gps coordinates of the delivery truck on day of delivery. Sent them all to mr long and he still denied receipt and demanded more proof of delivery. Temecula post office mentioned they had the exact problem recently with another customer returning a package to this address. I asked mr long if he had contacted the usps or his mail carrier about these "many problems" they've had and he wouldn't respond. He stated the gps coordinates of the mail truck were not his address and this was not proof of delivery. Informed him that mail carriers usually do not stop at every house, they park and deliver in the area and that the carrier obviously does not have an on body gps or mailman camera to prove he delivered correctly. When asked how they got information on my child, a minor, he stated "someone in your household must have given it. Totally false. (Why would I give information on my child to a stranger, much less an unsolicited caller) basically, this company offers you a product under false pretenses preying on parental instincts of helping your child after illegally obtaining information on them. Sends you a cheap and unusable product. Upon return, they deny receipt so they don't have to send a refund. I've filed complaints with the usps postal inspector and will be calling the fbi regarding their gathering information on my child.
Ira's latest email copied verbatimcomplaint description:
After returning incompatible cds following all return instructions, company denies ever receiving them despite usps validation. Thus no refunds. Test prep services contacted me on 4/11/16 stating my 16 yr old child had expressed interest in their product of 10 cds to help improve test taking skills, college application prep. Etc. My child denies speaking to anyone on this topic and they did not explain how they got this information. 100% return guarantee was offered as explained in the website as well. Fell for the scam against better judgement. Payment $214.90 by credit card on 4/11/16. Gave exact specifications of mac computer requirements. 4 cds were not compatible and the other 6 would not load. They told us to keep the non-mac cds and just give them to someone who might need them and they would send us a new package. We declined because the mac cds didn't work either. Returned cds via usps following all instructions. All correspondence after this was by email with mr. Mike long ([protected]@gmail.com) as the phone line was solely a voice mail that was never replied to after several days trying. Email dates are numerous on some days but took up to 10 days to respond other times only after a request for reply. Mr. Long now denied receiving the package stating"we've had many problems with them (The postal service) in the past"and" the postal service has messed up a lot lately"I contacted the temecula post office and obtained all the tracking and reporting forms as well as the gps coordinates of the delivery truck on day of delivery. Sent them all to mr long and he still denied receipt and demanded more proof of delivery. Temecula post office mentioned they had the exact problem recently with another customer returning a package to this address. I asked mr long if he had contacted the usps or his mail carrier about these"many problems"they've had and he wouldn't respond. He stated the gps coordinates of the mail truck were not his address and this was not proof of delivery. Informed him that mail carriers usually do not stop at every house, they park and deliver in the area and that the carrier obviously does not have an on body gps or mailman camera to prove he delivered correctly. When asked how they got information on my child, a minor, he stated"someone in your household must have given it. Totally false. (Why would I give information on my child to a stranger, much less an unsolicited caller) basically, this company offers you a product under false pretenses preying on parental instincts of helping your child after illegally obtaining information on them. Sends you a cheap and unusable product. Upon return, they deny receipt so they don't have to send a refund. I've filed complaints with the usps postal inspector and will be calling the fbi regarding their gathering information on my child.

Here's ira pupko's (the owner) last email. A great customer service rep!!

Xxxxx,

I don’t intervene, typically, but my heart bleeds no more! Mike….. Take no more of this twilight zone episode…. Get the hell out of their nightmare…. Which is their very existence and their having to live with themselves. Could you imagine!?!

Xxxxx…ma’dam…. Lady……. Oh great wackadoodle one……. Whatever the hell you are…………….. We’re done here. Your emails, calls, texts, threats, promises, questions, statements….. Any correspondence from you….. Will go not just unresponded to, but unseen altogether. Feel free to waste as much time as you like….. You see to have plenty of it.


Later!

Signed,

We’re done here

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