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After my son took a practice sat test at his school, I was phone about test prep materials that could help him. I was told that if I was not satisfied with the materials, I "must" call before 30 days have passed to return the materials for a refund of the nearly $180 cost. Additionally, there would be access to a website which would be free during the first 30 days, but that would automatically be charged $54.95 each month thereafter.
The materials come packed with letterhead sporting a eureka one-on-one review, llc logo, but upon calling eureka for the refund, they state that they do not charge people for the materials and that they do not conduct business in this fashion. A smaller card without any kind of a logo inserted with the eureka materials states that "test prep services" is the company who evidently has charged me and is conducting this concerning practice.
After I called today, I was told I was past the 30 days (I wasn't... ) and after much discussion, two offers were made for my refund: 1) $139 for a "processing & restocking fee;" and 2) $100 if I just wanted to hand on to the cds anyway.
Clearly, something is wrong here.
The complaint has been investigated and resolved to the customer’s satisfaction.
There is nothing wrong. Test Prep Services is the national distributor for all of the recommended preparation tools for SAT and ACT student test preparations. The software may come under different brand names because of the yearly contracts for the software manufacturers, which vary from year to year. TPS offers the software to the parents and students who express interest through pre-registration activities, including checking off boxes online. Parents who show due diligence and return the software within the 30-day evalutation period are not charged or penalized. Check with the BBB.