Test Prep Services — fraudulent marketer of test prep software
If you have been a customer of ira pupko who is doing business as test prep services in temecula, ca you are probably wondering if you have been had and if there is anything you can do about it. The tps business model is pretty simple – they market their software package through telemarketing calls making dubious claims for it; the package is viewed by many as grotesquely overpriced and unusable and they return it immediately. Tps then ignores all requests for refunds and keeps your money. Our experience with tps is equivalent to the many other testimonies here, so rather than belabor that, we'll focus on a few potential solutions:
1. File a complaint with the riverside county da. Here is the form: http://www.rivcoda.org/opencms/daoffice/Units/SpecialProsecution/SPSFolder/SPS_ComplaintForm.pdf
Send it to: riverside county da, 3960 orange street, riverside, ca 92501, atten: special prosecution section. The more who bring tps to the attention of the da the greater the chance of preventing future customers from becoming victims. Judging from the many stories documented here, tps appears to be a classic example of a fraudulent business that needs to be brought to the attention of the da.
2. Dispute the charge through your credit card company. Be prepared to document your attempt to procure your refund under the terms of their refund policy: http://testprepservices.org/about/refund-policy/. in general, you can expect to be given a provisional credit which will stick as long as tps is unable to prove that they have already sent you your refund.
3. If you don't mind making a trip to riverside county, open a case with small claims - http://www.dca.ca.gov/publications/small_claims/file.shtml and http://www.courts.ca.gov/selfhelp-smallclaims.htm. send your form to small claims clerk, 30755-d auld road, murrieta, ca. 92563. Be aware that in general, small claims courts do not award travel reimbursement. However, there are exceptions at times. Carefully document your loss including travel expenses and make your case. You may get a sympathetic ear. Note that winning your case does not mean that ira automatically pays you. You may need to learn about collection procedures. See the links above for more info.
4. Find an attorney who will open a class action lawsuit – https://en.wikipedia.org/wiki/Class_action. judging from the many testimonies here, there appears to be a good sized class of victims of tps.
As evidenced by the many stories here, one tactic employed by tps is to respond with hostility to requests for a refund. This is calibrated to elicit an emotional response from the customer, which they then use as an excuse to have nothing further to do with you. Do not respond in kind, stick to the facts.
Your requests for a return authorization number will often be ignored for a while. Document all of your requests with time and date. Print off any emails you send. If you don't receive a ran in a timely manner, send the product back anyway. Keep your tracking number and get a record of when it was delivered. A merchant cannot prevent a customer from complying with a return policy by refusing to answer the phone.