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Telkom SA SOC
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Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Telkom SA SOC reviews & complaints 2687

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Newest Telkom SA SOC reviews & complaints

ComplaintsBoard
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2:46 am EST
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Telkom SA SOC Poor service - still not rectified after 10 days!

After numerous calls - which usually lasts a minimum of 15 minutes each - Telkoms empty promises are still something we experience on a fortnightly basis. We are in the Midrand area and we are told every second week when we have problems with our telephone and ADSL lines, that cables have been stolen or that there is something wrong with the exchange. How long will it take for a service provider that claims to provide their best service at all times to actually live up to their claim.
We loose business on a daily basis and we are not being compensated in any way. They are quick to send sms's or phone when the account is due, yet their faulty services are not attended to. The same old answer when you phone in... "Our technicians are on route". So what can we do? We have to pay for services on a monthly basis, regardless if we had full use of the service of not! The answers we received yesterday regarding why the problems have not been attended to yet..."The technicians were on strike and will return Wednesday the 3rd of March"
Talk about service!

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hannacarlson
USA, US
Mar 03, 2010 3:42 am EST

OKay, I've got ADSL internet at home. It has a 2 gig cap. What I need to know is how to monitor how much of that 2 gig I've used up so far.
http://www.articlesbase.com/health-articles/acai-optimum-review-get-free-trial-now-1704552.html

ComplaintsBoard
S
5:38 am EST
Resolved
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Telkom SA SOC Service and fault non-repairs

709CRK220110

This is the current fault reference number for a fault that has been going on for 4 months. I have called, I have mailed, I have sat on the phone for hours on end begging and pleading for assistance and for this fault to be fixed! I have to date received nothing but empty promises and lies. I have had technicians sent out blaming the exchanges, the exchanges blaming the technicians. In fact, everyone blaming everyone else but NOBODY taking responsibility for resolving my line faults. I am at your mercy as I need an ADSL line and you are the only organisation that supplies them. I have bought 4G of top-ups this month of January 2010 alone - due to your line dropping constantly and forcing me to restart my downloads/ uploads. Since Thursday evening - 22nd I have purchased 3G alone. If you look at the downloads I am doing you will see that it is the same stuff over and over and over again - all unsuccessful. It is not porn or arbitrary rubbish, but work related. My clients are screaming at me since I am unable to do anything without losing connection multiple times during any one hour/ minute! At what stage is Telkom going to a: Fix this fault, B: Accept responsibility and get a senior person out to resolve it, C: Pay me back all the money that I have paid you in terms of rental and usage for a service which I have not had for the last 4 months?

Email_id 501971 - Number of most recent emailed complaint to Telkom.

Read full review of Telkom SA SOC and 3 comments
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Riette
, ZA
Sep 02, 2017 8:53 am EDT
Verified customer This comment was posted by a verified customer. Learn more

No results for "I got explora in Feb 2017. Changed rooter and new 10mb, uncapped line. I have had all experts from explora here. They tell me the problem is on Telkom side. I pay Telkom R900 per month, R949 for explora. I cannot download any movies without interruptions. I was told that you throttle your customers. This happens 24/7. I am so unhappy with your service. Will change at first opportunity i can to fibre with another company. Daylight robbery. Between you and Explora, almost R2000 per month and i cannot watch anything!"

Everything i try and download from Explora, takes hours! I cannot on the spur of the moment watch anything. Had new rooter installed by Telkom, Had lines checked by Telkom technician. Problem persists! Extremely frustrating to say the least. Every few seconds, not minutes, it displays on the TV screen, disconnected!

Between Telkom and Explora, over 12 months I spend R24000! Yes, that's right and i still cannot watch one movie uninterrupted.

Pathetic service provider!

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Louis Louw 53
, ZA
Aug 03, 2017 1:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

We have ADSL installation done by Telkom’s/ Bidvest contractors. More than two months and we are still not receiving what we requested and what the contract was signed for. We will not settle for this for this actually is breaking the contract from their side.
We are already thinking of stopping payment, meaning breaking contract with Telkom for they are not delivering once more, going on two months and not satisfied with the service we getting. My internet is always slow and we are paying for a 4meg line but when we and Telkom test the speed receiving is only 1meg. Our connection is not stable always on and off. The connection so often is completely off. WE need better service for what is paid for. Please address this issue, contact me on E-Mail for I am already being blacklisted because of former issues regarding a Telkom land line that took three months of writing and phoning and just zero improvement.
Reason for the E-Mail, is to have proof of correspondance if lawyers contact me to sumonds me to have proof of correspondence Telkom SA SOC.
See correspondence below of other customers on your complaint line.

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ivan van staden
, ZA
Dec 27, 2011 9:45 am EST
Verified customer This comment was posted by a verified customer. Learn more

sir i want to bring this problem to your attention it is now more than a year that i sit with this problem by your technical people which are suppose to sort out my a.d.s.l and every month pay my account in full for both internet and my telephone line but it is never on and at the moment i am doing broadband every time they come here and check my line and tell me my line is oh key but the problem still exist and there is still no internet by means of a.d.s.l access I am disgusted with the service they render to there clients it is not right the way they operate and i am not satisfied with the service that they render and at the moment my telephone line is also dead for what reason i do not know

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3:11 am EST
Resolved
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Telkom SA SOC Non delivery

We got an ADSl line 3 months ago [protected]) as well as ISDN lines [protected]). This month we have only been able to use the line 10days out of 31 days, breaking 6 times. The month before we only used the ADSL line 13 days out of the 30 days. We made numerous calls to Telkom, everytime they promise to fix the line but after the technicians leave the problem persists. We are a web based company and therefore in crisis because I am currently paying staff that cannot work. The ISDN line cuts calls and goes off for 5 to 10 minutes at a time but afterwards can be used again. I have started a new business and it is killing my business. I feel quite desperate because no one in Telkom seem to listen and pay attention, they give the same promises to escalate the fault but we keep on losing days and the problems keep on coming back. Anybody out there have any idea what we can do to get Telkom to perform? (In the meantime I keep on paying for a service I am not getting)
ian

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coligny
, ZA
Sep 23, 2015 2:13 am EDT
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I have cancer & one of the small things in my life that keeps me positive & not constantly think about the possibility/inevitability of dying, is playing Online Gaming & therefor I need lots of data.
I have been an excellent client of Telkom for almost 2 years & have in most cases spent 4 times the Rank value of my original monthly contract with them & decided to upgrade when they launched their 50GB deal.
Since upgrading, Telkom have put unnecessary stress into my life by suspending my account every month due to their internal miscommunication, lack of admin skills, blame gaming, passing the buck, etc.
After NUMEROUS calls, store visits, mails etc they still to not grasp the concept of Customer Service & expect me as a client that have done EVERYTHING correctly (payments up to date, etc), to accept that I have suffer while they sort out their internal mess!
Unfortunately Telkom has a monopoly on wireless access in the Country, so the following must happen: Telkom must re-activate my account IMMEDIATELY & compensate me for my time, stress, etc. OR they must cancel my contract, refund me for my payment already made for this month, make sure not to block my router & pay for the installation, deposit, etc & a year subscription of the new service provider of my choice!
Telkom is aware of my health status & cancer in not a laughing matter, but they have chosen to make my life a further HELL!

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Reviewer40926
,
Oct 14, 2015 5:46 am EDT

4th week still haven't received my refund, still nothing on my application for SmartInternet - Unlimited. Got a call on Thursday, said they will look in to it and they will get back to me. Still haven't heard back from them. Like i said last week and the week before, i'll continue posting this everywhere until i get the my Feedback/Refund/Application from Telkom. So until next week.

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Reviewer38300
,
Nov 15, 2015 11:41 pm EST

I sold my business around 2017 and by end of 2017 received a call that I still owed Telkom money on an outstanding account. I explained that the business is sold and only trading the following year so the lines were cut and could not be possible to owe them that. Telephonically they agreed that the amount of R5000.00 outstanding should then only be R1000.00 when they look at the dates the lines were cut. But I requested them to send me a detailed statement on this R1000.00 to a new email account of mine as I no longer traded on the business email account. Till today I have not received an email and I never received a call from Telkom again, therefore thought Telkom found the issue and realized the billing was completely invalid. Now in 2017 the new owner of my old business for almost over 4 years send me a message regarding this 2017 outstanding account saying Telkom account is now gone to legal. Almost 4 years later. I still use the email on daily basis that I have requested them to send me the outstanding detailed statement, but still nothing received at all.

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ann2015
, ZA
Nov 23, 2015 2:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

Good day, this is a letter of utter desperation! telkom line [protected]: client: erlemann's gearbox engineering, 33 laub street, new centre, jhb. Reference no. No: 587crz121115 telkom keeps saying they are sending a technician nothing happens. This is our credit card machine line. Please-please assis us. Thanks ann

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Mahomed Sadick Latiff
, US
May 29, 2013 7:31 am EDT

Hi - I queried internet services for my home 11/03/2017 & asked the consultant call me the next day to confirm if I could afford this. When the consultant called me the next day I told her I cannot afford this & this was merely a query. I then started to get bill from telkom for this "service/product" I called telkom on numerous occasions & explained this time & again. Telkom has promised to investigate via a dispute & through all of this telkom carried on sending me sms that my account was in arrears. I also asked them to have a listen to the recording at the time of the query & also the fact that I did not collect the modem & no technician came out to have any installations done. I cannot believe the incompetency displayed by the consultants & account department of telkom.

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Reviewer69357
,
Nov 23, 2015 8:06 am EST

My ADSL account for my medical practice has been suspended without reason for the 4th time in 2 months with no obvious reason. Internet goes of without warning and when you phone Telkom, they acknowledge that the account is suspended but they have no reason why. Neither the Accounts department or the Technical Dept can find a reason and they re-activate the account within a few hours only to do the same thing later again. Who can help?!

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Theo Potgieter
, ZA
Mar 27, 2014 5:42 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Call reference: 184CTK020314

I
have logged a faulty line on the 2nd march,

I
then received an sms indicating telkom has concluded investigation and that a
line will be replaced, in same sms it was promised that my service will be
restored on the 18th march,

I
have escalated this call on numerous times yet NO action has been taken

Up
to now I still do not have my service and it is now 9 days later than what was
promised

I DEMAND that my service is to be restored FULLY TODAY

This is absolutely pathetic service and I will be ashamed to work for telkom

I keep on trying to phone telkom on 10210 but the agents are always busy, today
I had to hold on for almost 40 minutes yet no answer

I will
refuse to pay any money towards telkom until problem is resolved and I DEMAND a
refund for the time my service has been inactive

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Schallies
, ZA
Feb 22, 2012 2:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Not a happy customer ! cant believe Telkom drops their customers just like that -- 1st it takes me two weeks to try and get them to awncer their phones untill i took time off work to upgrade my adsl line to a 4meg line because telkom brags about this fast internet all over the show ! so now six day`s later after calling every day and holding on for an avarage of 30min per call i get told O SORRY this upgrade is not possible W T F ? Telkom already gave me a user name and password for my new and FAST 4meg line WICH THEY CAN NOT UPGRADE ME TO ! Why waist my time like that PLEASE RESPOND

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Noel Marais
, ZA
Apr 27, 2011 10:09 pm EDT

I is bad for a big company like Telkom to give a bad aservice as currently the case with myself and my business.
It has been three weeks since first my phonelines were diown and currently the adsl lines.It seems that the fact that
they has the monopoly in South Africa these guys does not care as to their service failure.
Till to date they just come and check in at the premises, it seems it is a way of them just to show the client they are
working on the problem, but we all know nothing is been done.
We really need competition in our ciuntry to force these guys to get their act together.
TELKOM - IF I WOULD HAVE A CHOICE -THEY ARE GONE IN A MINUTE AND I AM SUREA LOT OF PEOPLE FEELS THE SAME.

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Brown Kelly
, ZA
Aug 12, 2013 2:27 am EDT
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We have used a telecommunications company, Pinacle Systems (doing our switcboard) to apply for additional lines with telkom together with our excisting number [protected] Telkom did install the lines after postponing it with a week. After a few days all the lines just gone dead. We reported this matter to Telkom on Monday 5 Aug, with follow up several times and today is Monday the 12th of August with nothing been done about it! We are a manufacturing company ( Designer Kitchens, Design + )and we have moved our sales outlet to this premisses (with the forwarding nr), and face severe damage to our company as a result that people think we have closed our doors!
Kelly Brown [protected]

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10:49 am EDT
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Telkom SA SOC No adsl

In the last 3 months my adsl line has not worked at the end of each month.
I logged the fault on 26/05/2009 and they have not fixed it yet.
I keep phoning Telkom but they just dont seem to care! Even the managers dont care and put the phone down in our ears.
I dont know what to do anymore.

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StuartR
, ZA
May 17, 2010 4:16 am EDT

I can fully appreciate your problems with Telkom and the no care attitude. I have been trying to activate my line to an ADSL, after 3 weeks of calls, they have just informed me that the application was actually canceled the same day I made the application. Imagine my suprise, no one at telkom told me over the last 3 weeks that there was in fact no order. Of course there was in fact an order because they gave me the order number. When I explained all of this, they calim no responsibility and worse, they suggest I apply for the ADSL from the begening again. I tried to speak to someone of authority, however the call centre agents are not willing to give out names or alternate tell numbers! If anyone knows who to call, or what I should do to get some results Please Please let me know, I realy don't know what else to do!

Rgds Stuart

ComplaintsBoard
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2:39 pm EDT

Telkom SA SOC Poor service and support

Hi,

I don't know if this will really help, maybe someone can give me some advice.

I am a Telkom ADSL subscriber. Recently (for the last two month about) I have been having serious problems with my internet connection. I don't know exactly what the problem is, but the connection is very unstable. It keeps dropping. Now, for what I use the internet for majority of the time, I need a constant connection. I cannot afford my connection dropping every now and then. Sometimes it holds for hours; other times for 30 seconds. Sometimes it's down for hours; others for 2 minutes. To some people this might not sound so bad, but, like I said, I need constant connectivity, and to be honest, I'm not paying for what I am getting.

I have contacted Telkom's fault reporting center multiple times. The first time they told me that there was something wrong with authenticating my username and password. The second time it was the line itself. The third time it was the box outside on the sidewalk or something, the forth time they didn't even bother to try and tell me what was wrong. Funny how it's something else every time, yet the same problem keep recurring. And even worse, every time some technician calls to make an appointment...I am still waiting for someone to come by my place to check my router/line/whatever.

My questions is: If you telecommunications services provider is a monopoly who is not providing their service properly, what can you do to get the service you are paying for?

Thank you.

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maria2.mk
, ZA
Mar 03, 2013 11:14 am EST

telkom ADSL support is pathetic to say the least! I have been having a problem with internet access for about 3 weeks now, I have telkom simple faster with 10gig mixed and 10gig local. I have been phoning 10210 o0n a daily basis about the speed of the internet, I am supposed to get 256kps I am getting 2bits/s. They reported this problem to technical dept, who claimed that they had been here on 2 march 2013. Both my wife and myself were at home all day on saturday 2nd and no technician ever arrived at our door to help sort this problem out but on their system the report is in that the technician was here and sorted the problem out.! lying to get out of work?
This morning we could not even get internet access at all, telkom reset everything and then told me that the problem was that my password was not being accepted and that I had to give them a new password, this after the password was being used for more than a year. After this the internet speed dropped from 45kbs to 2bits, i phoned back and was told to hold for ADSL dept. Here I held on for more than an hour, I managed to speak to Tuli who then told me that the problem was occurring because I had unlimited interneaccess - I told that this was incorrect as I had telkom simple faster with 10GIG + 10gig. She was adamant that I did not know what I was talking about, I then read the contract to her, she told me to hold for Mali her supervisor - well an hour later Mali still had me holding I phoned back 7 times over the next two hours and had one after the other consultant put the phone down in my ear - absolutely no one was willing to help me sort this issue out. Why do telkom claim to have a customer service department when customers are treated like Sh... I still have no internet access at all - cannot even open the google page. but when I switched the internet on I had so-called used 23.77mb without even getting onto the internet?

ComplaintsBoard
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12:00 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Telkom SA SOC - Slow adsl connection

Poor performance of ADSL over the last three days. Phone call centre, wait in queue for over 60 minutes. Eventually hand up. Tried over 3 days at different times of the day for the last 24 hours no diffrenece. Telkom call centres suck. I have had to contact the call centre over the alst 12 months on a number of occasions. My best waiting time was 45 minutes.

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12:00 am EST

Telkom SA SOC Service not just serious it is ridiculous!

My complaint about Telkom is not just serious it is ridicules. In the last six months our ADSL line were stolen 7 times the last time on the 20 October two days after they replaced the previous line that was stolen the fastest response time so far was four days but normally it takes 11 and it did take them 15 days once before to reconnect the line. And after talking to Supervisor this and supervisor that Manager here manager there the best on only solution they have is, wait until it happens again and come and reconnect the line again.

Please somebody help me as I don’t now what to do any more I phone customer care, customer care talked to managers and supervisors and they just don’t care.

Kind Regards,
Riaan

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worren
Sandton, ZA
May 09, 2023 3:37 am EDT
Verified customer This comment was posted by a verified customer. Learn more

On the 23 of April 2023 my phone was stolen, I then called Telkom to block my phone and give me the ITC number that i should take to SAPS to open the case and take the case to where i bought the phone to get assistance within 48 hours. Telkom only suspend the number as those who stole my phone can commit fraud with it, however, Telkom did not block my phone as I requested they only suspended the number.

as i was stressed about my phone i then called Telkom again on the 25th and ask that i didn't the ICT number to open the case with at SAPS, the then told me that the phone is not blocked, i then asked why cause i asked you to block the phone, they told me that the person who was assisting me didn't block the phone as a result they will escalate the matter above. they then listened to my call that i made on 23 April and they found out that indeed i asked them to block the phone as it was stolen but they didn't block it. my phone was only blocked on the 27th of April.

as the matter was escalated to Lerato Boleo Line manager at telkom she then said she will escalate the matter further, then i received the call from Blessing the supervisor at Telkom with the number [protected]) he told me that the consultant who cause this problem will be told not to do the same mistake and he told me that he will escalate the matter to complain department and he will call me back and give the way forward, however he didn't call i called 081180 and ask for him i got him and he told me that there is nothing they can do i should go to Telkom store they will advise what to do, when i go to store they said they can't help me with anything, but those above not in store, so i don't know which is which now.

my phone was 18days when stolen it worth R36 000. but now Telkom is saying they can't do anything to help me because of the consultant's negligence

if Telkom did give me the ITC number in time i could have got assistance to recover my phone through the store that i bought it from. but now its over 48 hours the store can not do anything to assist me.

i want Telkom to be held liable for this matter because i can't be paying for a phone that i could have recovered or get another one but i didn't because of Telkom's Negligence of not blocking my phone and giving me the ITC ref number to open the case.

i am a graduate right now working as intern i don't have to mony to pay for the phone that was not recovered due to telkom negligence

my case ref at Telkom is [protected]

kindly assist me mu phone number is [protected]

KIND REGARDS

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Ina Botes
, US
Nov 14, 2018 4:25 pm EST

After cancelling contract with mondo telkom on 26 jun 16 and mondo confirmed that contract was cancelled and reimbursement paid to my account I discovered that an amount of r8460 was deducted from my account! Unacceptable! I am seeking legal advice

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Anonaymus
, US
Nov 14, 2018 9:53 pm EST

Dear sir/madam
I would like to complain that your WiFi is very slow. The highest speed was 54kb/s! This is at Cavendish Square in Claremont, Cape Town.
Please solve this problem.

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CLT1975
, US
Nov 14, 2018 4:44 pm EST
Verified customer This comment was posted by a verified customer. Learn more

Funny how Telkom is quick to send me an account. I don't know what to do anymore, my wifi hardly ever works, my vodacom account is doubled month to month because I have to use my 3G. They send technicians to the house but nobody can sort out the problem. Yet they want me to pay!

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Sash Campbell
, US
Nov 14, 2018 10:09 pm EST

My fibre line has not been working for over one month. I have called the Telkom help centre over seven times. I have had a technician out here. I am at my wits ends. Every time I speak to Telkom they take me through the same trouble shooting process. Nothing is working.

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Terry22
, US
Nov 14, 2018 12:28 am EST

How to block a sim card from viewing harmful contents of 18+ ? Your help will be appreciated.

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Rockals
, ZA
Nov 13, 2018 4:11 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have been trying for 3 months to cancel my contract that is due for an upgrade. Each time I call they inform me the form hasn't been received. I sent it four times and no one gets back to me. Managers say they will call you and they don't. I cant even go directly through to the cancellations department. Its the worst service ever.

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Emmanuel Funanani Matodzi
, US
Nov 14, 2018 5:03 am EST

I have upgraded my line from 4Mbps to 10Mbps two years ago. I have been told by their technicians that I am on a 4Mbps port because my profile was not updated. I have been paying for something i was never getting for two years.

Even now I am not getting what I have applied for.

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HendrikBurger
, ZA
Nov 15, 2018 4:53 am EST

To whom it may concern.
I'm appalled about the bad service we received from you as a whole. And that after we chose you because someone recommended you... first we paid for a service that we struggled to get out of you for 2 months after paying. Then after back and forth calls and emails to no avail we went to hellopeter. Then all of a sudden you picked up our payment and we got the line en Wi-Fi rooter everything. The problem should be solved right? Well no!
For two months afterwards we didn't receive a statement or nothing my husband called you every time to ask if he can get a statement to pay where you're consultant at that moment replied that you will send him one via email or post. That didn't happen... now my Wi-Fi is off because it's suspended due to no payment. That I can understand completely. But when my husband asked again for the amount that is due you couldn't find any evidence of an account in his name via his I.D. or the landline that was given to us... now you tell me how in the world is this even possible. Please I would like some sort of answer.
Regards
Lee-Anne Burger
leeanneburger00@gmail.com

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Janet Telian
, ZA
Nov 12, 2018 9:50 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I reported the fault on 16 November 2016

My Fault Ref No : [protected]

The fault was logged on [protected]:25
The solution was "in Progress" on [protected]:25

According to Telkom "Job Done" on [protected]:41

"Resolved": [protected]:41

Except that the fault was not resolved; I still have no landline!

Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

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Contact Telkom SA SOC customer service

Phone number

+27 123 112 186

Website

www.telkom.co.za

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