Telkom SA SOC
reviews and complaints

Good Day

I have been a telkom mobile customer for the past 10 years. Recently I have been having endless issues with my network and I have missed numerous calls due to the telkom mobile coverage in my area. I made the decision to port to MTN. My telkom number [protected] was on prepaid, I followed the necessary steps and ported over to MTN. Once the port went through I then approached MTN and requested a new contract, my application was successful and I was about to be active when telkom reversed my port without any communication or consent. After numerous calls to their call centre they have no answers as to why this has happened and cannot validate a response. I was left without a active phone number for days and now I have no active contract, I have lost my deal with MTN, I cannot port back to MTN for the next 30 days and no one from Telkom is able to justify this. My offer my MTN is no longer valid. I would like a full explanation for this, my port to be done to MTN and for telkom to compensate me for the lost deal.

Kind Regards
Varsha Jayram

My Name is pragasen arumugam Govender, with ID NO.[protected]. On the 27 Nov. 2020, I made an online application for a Black Friday deal for a IPHONE 11 64 Gigs with all the benefits it comes with as per the brochure. The person who did my online application, her name is Tiscilla Lacenburg. She completed my application and it was successful. Monies were debited out of my account and up until know I didn't receive a phone which was promised to me it will be delivered via a courier service called courier it. A week later I phoned the online progress department on 10213 and spoke to Britney Green. Who gave me and order number ie 809665333A and rest assured that my phone will be delivered to me. Still nothing as materialized. I phoned in again and spoke to Maril Perumal. Who informed me that there is no stock of the phone, I then asked to speak to a manager and supervisor. She told she will get one to call but called me. I then phone again and spoke to Amanda Zuma. Explained to her as well. She also told me she will get someone to call me. Again I received no joy. I am very disappointed with the unprofessionalism of our my order is handled. Within Telkom staff. I hereby request and investigation in the matter. My contact number is [protected]

Reported a fault on 23/11, on the app, at the store and on the faults number repeatedly over the past 3 weeks. No one at these points can give you a positive answer. A technician finally called on Friday to say he was stuck in traffic, and I returned to telkom today.
I'm at my wits end as everyone agrees it's an issue but can't help. The fact that we have to pay for the line without using it.

Hi

I am so unhappy with the service to upgrade my accounts.
I have being struggling via online, branch and call to upgrade my account but no luck.

On my app it is showing solved?

I have applied for the black friday special on [protected] and [protected], but no call received yet.

Service is seriously getting worse.

Please attend urgent or I will cancel all my accounts.

Regards
Rika van Wyk
[protected]
[protected]

Date: july 2019
[protected]
My contract was supposed to be cancelled with telkom, to my surprise 1 year on and telkom has listed me as a bad payer. My last debit order with telkom could not go via debit order due to me changing banks, I did call telkom the agent tried to assist unfortunately could not change the banking details and I was asked to make a cash payment which I did. 1 year down the line telkom is trying to charge me for a failed debit order, which they could not change due to their systems. I have lodged numerous complaints and still struggling to get this sorted out, i'm unable to get a contract with other providers and my credit record is being massively damaged.

New order messed up and then cancelled without notifying me - this was over the course of a month for a single order with absolutely no communication from Telkom:
I had placed an order for a Telkom FreeMe TopUp deal - had an agent call me back and placed the order over the phone. I chose Telkom because I was told by a friend that their service is good and he had no issues with them thus far, and since my contract with another service provider had expired, I considered switching to Telkom.
After a week or so, the delivery company called me to confirm addresses, only to find out that the agent took down my details incorrectly; my addresses were incorrect and the delivery contact said that he could not go ahead with delivery and will have to get back to me.
I then received a message from the delivery company (not Telkom) a day later saying that delivery did not take place as RICA could not be done.
About a week passed with no communication from Telkom. I spoke to an online agent who told me I have to call in to check on my order. I called in to find out that the addresses were still incorrect and it was just sitting with the Sales department with no update or action. I then proceeded to have all the details corrected and was told that delivery will be rescheduled.
Roughly 2 weeks passed with no communication or delivery from Telkom. I called back in to find out that still no action had been taken and that a follow-up email was being sent to action my order. This was on 16 November 2020.
Weeks passed again with no delivery or communication, so I called back in today (02 December 2020) and was told that there is no order against my name and my order was cancelled without any communication from Telkom!

This is really pathetic service from Telkom; I am extremely disappointed and will not be recommending Telkom to anyone. I'm considering going back to my old service provider or changing to another service provider, as this is not the kind of service I want to be dealing with for the next 24 months of my contract.
This is also not the first issue I've seen regarding new sales and I cringe at the thought of how many other people had to go through this. For a company as "reputable" as Telkom, I did not expect such horrible service with absolutely no communication or update from them. I'm also really taken aback and insulted by the fact that they decided, on their own, to cancel my order without even informing me or checking with me first.

I am waiting for refund from 03/09/2020 with 7-14 working days and yes now it 30/11/2020 and you can never get a answer to your questions and there is no managers nor contact numbers, cant see how Telkom head number is 083 293 2847

I cant see how the CEO Sipho Maseko runs any business or its a corrupted business system that people blinded to see. How is it that the head office so called in Pretoria has no contact number and why is it call centers cant transfer you to any manager or senior managers or directors or even know the contact numbers for head office. I find this to be a company that's not doing legal work.

My name is Gerry Nel.
I have a recurring problem with a cellular based home phone installed by
Telkom SA a year ago, after they did away with copper wire connections for home phones.
Callers cannot hear me speak, they simply hear a crackling sound over the line. The problem has been reported many times over and they have reported the problem fixed. However it may go well for a couple of days and then the problem starts again.
I suspect there is a problem with the instrument, but no-one from Telkom has been out to check the instrument. They check the line only it seems and then report the problem as fixed.
I am elderly and cannot use a smart phone or such mobile devices and am dependent on my landline for communication with my family, doctors and the likes.
I would like this long-standing problem to be investigated and fixed please.
The telephone line is Johannesburg [protected] and relates to account number [protected].

I phoned on the 7th nov ref 20/11/07 8199 to log a fault for my wall beig damaged by a telkom pole I phoned on the 19 nov ref 20/11/19 8589 as they claimed the prev call was not logged phoned today no ref and still they claim the 8589 fault was not logged my wall is dammaged and pose a risk to my safety as it is open this also pose as a risk for people passing by as my dogs can go into the street I have never had sit tipe of pathetic service with any service provider and will also stop my mobile contracts with them ASAP

I requested a Paid Up Letter from Telkom on 02/11/2020. The operator informed me that it could take up to 10 working days to populate. I have been phoning Telkom every 2nd day since 13/11/2020. Everytime I receive the same response "The matter will be escalated". I also sent the Credit Dept an email on numerous occassions but no response. When I request that they provide me with contact details for the Credit Dept, I'm informed that the Credit Dept do not take any calls - only emails.

I signed an offer to Purchase for a property, pending approval of my home loan application. The bank is placing everything on hold pending receipt of this Paid Up Letter. The Offer to Purchase will expire soon, meaning that I'll lose this property.
Telkom Service Ref no. 011 664 7066
Full Name & Surname : Elmarie Grobler
Contact tel no. : [protected]

I requested a line move in August from Telkom as I move my business to a new address. Since then I haven't gotten any assistance. I have been calling the call center since August. On 6 November I was told to send an email with my request letter, but still nothing has been done. I am still told that the matter will be escalated. I am out of business line and business internet for 4 months now because no one at Telkom is willing to assist. I am paying every month for services that I am not using. Whenever I call, I am told that they escalated the matter but I haven't seen any resolution. I am appealing to your better nature to assist in this matter or else I am going to cancel my contract with Telkom. I also want to be compensated for the money I have been paying for these 4 months with no services.

I enquired mid October 2020 about fixed lines and ADSL for 2 of my stores. I PAID a deposit of R2800.00. Beginning November I was informed that copper cables had been decommissioned in 1 of my areas and that my option would be LTE and Wireless. I PAID a further R700. To date have not received any services but Telkom has my money. My consultant refuses to respond and call centre keeps telling me they will get her to call me. I've now had to delay the opening of my new store by a week already because of this. Nobody is prepared to take ownership at Telkom.

I am not sure if I will get a response from Telkom because their service is so shockingly bad that I experienced over the last few years. But let me write a review anyway.

Telkom converted our landline no [protected] for ADSL to a moblie service because they did away with landlines in our area. We received a modem for this coversion. Most of the time this landline now converted to mobile had a stable internet connection in the past. But this year the line speed has dropped significantly. This last month has been the worst.

We are paying for a 10 mbps line but mostly we run under 2 mbps. I have reported this via the SMS number numerously to no avail. Telkom politely sends a response after a day or so saying the matter has been resloved but nothing was actually done to fix the speed.

Then I went into the Telkom store at Table Bay Mall to report the matter. There I was promised that a technician would visit the premises to check the connectivity. This has also been going on for over two months. As usual, nothing was done.

In the meantime the monthly debit order gets paid for a 10 mbps line that runs below 2 mbps. No technician has ever contacted me and the problem persists daily.

Telkom does not care about customers or service. I wonder if I will be contacted. I will wait and see. They have not followed through on any of their so called promises yet. I won't hold my breath.

Date of incident Sunday 8 November 2020
My account number: [protected]
there was a very bad thunderstorm the Telkom signal went off at +-18h00 I have gone to my Telkom office in Brits mall they say that technical is busy working on the fault on the tower, no estimated time of repair nothing. How long can it take to fix the problem.

My business cannot operate without Wi-Fi so I am loosing income every second that the tower is faulty and we don't have any signal.

Please assist urgently this is for stand 415 Zoutpansdrift Brits 0250.

Can you please send me a complaint form as I cannot seem to resolve to complaints with Telkom.

I lost my sim cards for 2 of my data contracts which I had in April 2019. I went to the Cape Gate store to cancel the sim cards and they immediately gave me 2 new sim cards, saying it will be active within 48 hours. For some reason the sim cards could not be activated due to some errors on Telkom's side, as confirmed by Telkom Call Centre. I made so many phone calls to Telkom follow up and I had no joy with them because every time they close the case numbers they gave me without resolving my complaint. Eventually after 3 months, it was resolved and I requested that they refund my premiums for the three months that I paid, but had no benefit. Telkom came back to confirm that the sim cards I lost, was used and they cannot refund me. I cannot understand how they can give me new sims while they old sims was still active. Now they advised I must still pay for those months( April - June 2019) while I had no service. I had to buy data cash for that period and I had no benefit of the contract which I paid for every month.

Can you please advise how I can log a complaint.

Regards

Hilary Louw

[protected]@gmail.com

Good day

Cancellation of land line and internet at the following address:

Satin Silk Investments (Pty) Ltd
44 Lanham Street
Bronkhorstspruit CBD
Tel [protected]

We cancelled the line for the first time in March 2020. Line must be cancelled on 30/4/2020 when we close the shop.

Since then we still get bills every month, I cancelled it numerous times thereafter online, All the correct paperwork were emailed to [protected]@telkom.co.za. I received the confirmation email every time.

We went to Bronkhorstspruit, Alberton, Vanderbijlpark and to a very rude person Zolani at your Three Rivers outlet in Vereeniging. All the correct procedures were followed and emailed to you.

We still received a bill dated 31 October 2020. 7 months later. Who is not doing their job.

Who can I contact to fix this problem?

Kind regards
Wilma

I have 6 weeks ago tried to have my line moved, giving enough notice. The 1st november 2020 came and went and no line was moved. I have since left the property, logged another line removal date. Nothing happened, never heard a word. I called today 10.11.2020 to be told I cannot move my line. I have now tried to cancel my line as they cannot assist me. It also makes no sense as I have moved 600m from my parents who have a telkom line. But I get logged off and cut off online as well as telephonically. I have now tried to cancel telkom all together to be told I need to pay a calendar month's notice. Pure day light robbery, if telkom had notified or contacted me when I first logged for the line to be moved 6 weeks ago - I would have taken the necessary steps. The service is shocking or should I say it does not exist

I am VERY disgusted in Telkom Mobile. We live in Cape Town, Western Cape. Somebody stole my husband's ID number and during August/September 2020, bought items through a call centre on our Telkom account. The name of the person is diffirent to that of my husband and without verifying the address or the ID number, the items were delivered in Midrand, Gauteng. We reported fraud to Telkom in September 2020 and after numerous phonecalls, a case was opened. Nobody can tell us how far the case is and when the fraud transactions will be cancelled. You get NO ANSWERS when you phone them. We cannot afford the monthly payment of the new items that has been added to our account, so we reversed the debit order and only paid our part. Today both my husband and my phones were blocked! Because of a fraudulent person and negligence on Telkom's side, we are suffering. The person also bought a cellphone at Vodacom, the same way as with Telkom, but their fraud case were solved within a month and no incorrect debit orders were done on our Bank Account. The problem with Telkom is that there is nobody that you can phone to complain.

Telkom has decided to do away with copper in my area from 1 dec. I have called in to ask about options and was told I have to send an email and they will call me back and that one cannot just speak to an agent regarding this.

I have done the email and sent multiple follow up emails but no one has called.

I am running a business and in less than three weeks I may not have a landline to be calle don yet telkom is not responding or assisting clients.

Beyond ridiculous
Ok no can be contacted on [protected]

I have a data subscription with Telkom for R198 and u have been paying them, then on the 31 of August my debit order bounced and I called them to ask for their banking details since my incame was late that month..on the 22nd of September I paid for my September subscription and to avoid another bouncing debit order due to late income, I made an advance payment on the 23rd of September for October and all was well and they didn't debit my account end of September since I paid in advance.To my surprise on the 31st of October they tried to debit my account for R400.70 so I quickly reversed the debit order and instantly transferred the balance which is suppose to be R198 and when I called in to query the amount, they tell me that it is a penalty fee of the August returned debit order and they threatened to blacklist my if I don't pay their absurd penalty and they will also charge me a penalty fee for remaining month on my contract!...I am furious and heart broken, I am bullied and don't know what else to, is it even legal for them to charge such an absurd amount for a once off returned debit order? Some please help!