Telkom SA SOC
reviews and complaints

Telkom lines not working as from last week. No tel lines or internet lines working. Fault was reported and several calls made. REF number [protected] on 29 March. Again phoned on 03/04/2018 for follow up and feedback is that technicians work on problem. Later the same afternoon a different consultant advice that nothing was done as there was no escalation number. Why was the one consultant advice that they are working on the problem and other advice nothing was done and I must received a escalation number. Now for nearly a week nothing done.

I had signed a contract in 2016 for 5 gigs of data and a huawei tablet for r169 per month. The last few months my data had just disappeared. This month I saw I can only get 500 mega bites which I didn't even received. I called the call centre that could only logged a call after 45 minutes. I went to Telkom [protected]@reds and the lady couldn't help me at all. The more I said I had signed a contract for 5 gigs, the more she said I am on a contract for 500 mega bites. She doesn't want to listen and she was totally unable to help me. This month I didn't receive any data!
How is it possible that telkom can just change your contract?

Good day
Could you please attend to this complain, our landline is faulty (totally dead). Problem were already reported three times with three different reference numbers, still no response from Telkom.
Here are the dates and reference numbers
24/03/2018 Ref: [protected]
26/03/2018 Ref: [protected]
27/03/2018 Ref: 2280448
Could you please attend to my complain and send feedback via sms and email.
Cell: [protected]
Email: www.elnavz@vodamail.co.za

Good day I canceled my data Sim on the 30th of January 2018 after receiving it the day before (7 day cooling off) and its April and this is still not resolved and my account is still being debited. I have called customer services and cancelations sent emails numerous times to get this resolved but this always resulted in deadends please assist me urgently with this matter

I loaded R 150 airtime on the 30/03/2018 with R 10 emergency and bought a 5gig data bundle on the monice (*123#) I received the bundle did some browsing and next morning it was gone no sign of data and no sign of free airtime also! I contacted Telkom via 180 and spoke to bongo at first and the agent told me it could be a technical fault and that she will get back to me at 10:00 am (31/03/2018) I waited for a hour and a half and after no respond I contacted Telkom again then spoke to gagathtl another Telkom agent and after no help I requested the branch manager, I spoke to Mrs Venter and she said that she will investigate the matter and follow up with technicians and will resolve my matter not later than that day she also requested screen shots of me loading airtime and monice and asked me to email it and I did ([protected]@telkom.co.za) still till now I have not seen any data retrieved back to my sim and had to use more money that I didn't budget for, for more data. I think the service of Telkom towards met was very very poor ! I have nothing good to say about Telkom anymore and I'm not a happy customer at all! For I had previous faults also before I would like my data and airtime back as well as an apology complementary package towards me for money waste and time and inconvenience caused! pls any Telkom agent or managers help will be appreciated if there is actually still hard working problem solving Telkom staff left or an CEO so I can tell him of the poor service! I have photos and thinking of taking further steps

Last year (may 2017) I cancelled a contract with telkom mobile, however every month der after i was still being billed for the cancelled contract. After numerous calls and visits to the branch and a number of casesbeing opend the contract was finally cancelled in 2018 Jan. There after all of the calls to the call center I was advised that I will be refunded for all the months I have been billed. Till today I am having a problem to even have my call returned by a manager from the customer service, every time I phone I am advised that the manager will call me back shortly but never ends doing so. This is by far my worst experience with any service provider I have come a cross. To top it all up I was advise that the case that was opened for my refund was closed because they did not receive my banking details. How on earth is this possible of they do not contact me back or update me on the progress but more pathetic is that they bill me every month from my bank account which means they have the details on hand. By far the worst customer service in history from such a big company. Either the staff is not trained correctly or there is no management on site or there system is equipped to handle queries but never will I recommend telkom mobile to any one due to the extremely poor customer service and follow up. It will be highly appreciated if a senior person from telkom mobile customer services can contact me to help take away this foul taste that's left in my mouth after dealing with their customer service. I am also going to be trying to get ahold of telkom mobiles head office and any other complaints board to report this matter as it is a huge waste of my time, energy and sleep.

Have tried to cancel my landline since 09/02/2018 sent my cancellation form in 4 times, phoned lost count if times phoned, emailed 5 times done the chat line.every time told it was being sorted nothing done. Last time phoned got a reference number 193477164A that the line will be cancelled on the 21/3/2018 as of yesterday not done. Sick of all the lies and incompetence being billed every month but im not paying. I am now going to take it to the ombudsman. The line in question is [protected] if anybody at telkom sees this to sort it out.Never mind my credit rating that i have for 60 years at A+ proberly going down the tubes now.

I've been paying for Fibre since roughly sep'16 but I still don't have working fibre and haven't managed to log a call through the Telkom call centre. When i try to log a call, they insist i don't have Fibre. They ask for a 'Bin' or B? number which i don't have.

Vumatel installed my fiber in July'16. I then chose Telkom as my service provider. They sent Vumatel out to install my free modem, and my fiber worked for roughly a month. I battled to log a call for it but finally managed, and had someone in CT phone me back who admitted that he could see that the installation was done half. He 'fixed' it, and my fiber worked again for roughly a month, and hasn't worked since.

I have since then not been able to report it successfully again. They keep on insisting that I don't have fibre, even telling me that I can't have fibre as I still have Adsl. I tried explaining that I'm waiting for my fibre to work so that I can cancel my Adsl and that the 2 are not related, but I've given up, as I just couldn't get them to report it and supply me with a reference no. The last time I tried was on 4/2/17, and I think on 15/3/17 as well.

In Oct'17 I suddenly received an outstanding account from Vumatel again and realise that the fact that Telkom never paid that invoice is probably the reason why my fibre is not working.

Account no [protected], in name of C G Boer

I hope to get my fiber working and a refund on my charged fiber since inception.

Rieneke Boer

Good day

I have spoken to several agents regarding Telkom debiting my husbands account after cancellation on the 27th of November 2017. I was requested to mail the proof of cancellation and the e-mail address provided to me does not exist and when we request to speak to a supervisor or manager we are declined.

Please assist us we are really desperate for a solution. We have been debited again this morning after an unsuccessful attempt on Monday and it is causing us to have a high bank cost penalty.

May we please request feedback and or progress regarding this. I have all stating documents if requested.

Johan and Judith Pretorius
[protected]/[protected]

I experienced a problem with my sim card ([protected]) of which I was adviced that I must do a sim swap. I was also told for me to do the sim swap I must drive to Bloemfontein or Potchefstroom as I am based in Welkom. I then requested a cancellation form which I completed and sent to Telkom on the 27/02/2018. To date I have not received any information with regard to the cancellation. I need Telkom to cancel my Contract with immediate effect

I applied for this product last year 2017 around august, the first installment was deducted from my account in 31 august 2017, even although the product was not even operational.
I contacted telkom helpline informing them that the wifi broadband 20gb they sold to me is totally not catching signal around my area. They said they are working on it.
During the month september 2018, the system was still not working, I phoned telkom complaining after I realized that they made another deduction from my account even though the wifi was still not working...!
The consultant checked from their system and confirmed to me that its true the area im residing on does not have a telkom network and its not possible for the wifi broadband to function and that she will report the matter and telkom will refund me all the monies charged', she even gave me a case number for that matter...!
Today is the 28 march 2018 and still the issue is not addressed and telkom is still making deduction from my account..!
And to make matters worse, the 081180 contact number that telkom is desplaying on their account and the customer careline 10210 and other number given as assistance or whatever they call them number are just there to distract customer cause ive tried almost all of them without any assistant...!

In November 2017 i requested that Telkom move my line and ADSL to my new address. In December i queried when it would be done and was told i would be contacted after the second week in January. In January no one contacted me, so i called telkom again and was advised that the order was stuck on the system. They advised they would escalate the problem. By end of January i had no feedback. I requested that telkom cancel all services and close the account as no one could solve the order problem. I have now waited 2 months later and the accounts are still not closed. I have called Telkom for more than an hour at a time and everytime i am told that it is escalated. The worst part of this is that i am forced to pay telkom everymonth for services i do not have. I cant keep phoning for escalations that do not happen. I need the account closed and my money for the last 3 month's refunded! My contact number is [protected]. I would apprecaite any assistance.

I applied in the beginning of December 2017 to have my telephone line moved as I moved home. This was all done online, without any problems. I was patient as it was holidays and understood that places closed and also that turnaround time is 21 working days. I called Telkom towards the end of December and was promised that my line will be working by the 4th of January 2018. Comes 4th still nothing I was patient again and waited and waited on the 9th I called again. They managed to look into my problem and found that my request was still sitting at credit verification. They promised that I would receive a SMS within 24 hours letting me know when they will be around to install my line. Come February, still no line and no feedback from them unless I call and hang on for ages. March came and a Technician showed up, had a look around and said no there is no lines to my house, they had to wait for parts it would take two weeks the longest, that was three weeks ago. I am struggling to do my work. Yet I am receiving invoices still from Telkom

Telkomza - Discussed with Telkom Service. I logged a call on the 20/3/2018 - Called everyday - Held on for 15 to 20min each time - they promise me the moon and stars... but nothing... I hear today after the 7th day - that it was never escalated - I have to call tomorrow to escalate the fault - This is totally unacceptable my log number - 228ctk200318

On the 27 December we had fibre optic line installed. Our phone number [protected]. We no longer had a fixed line. But we continue to be charged for the fixed line. Numerous phone calls to the Telkom call centre has not resolved the issue. They promise that someone from accounts will phone us but the don't. I have 14 case /ref numbers but will list only two.
[protected]
[protected]
We signed up for the product Unlimited Home (Fibre/DSL) which was to cost R599 per month for 4Mbps.
Because we are paying for the fixed line as well as the fibre optic line our bill is in the region of R900. The withdrawal limit on the account is R700. So now we are being charged interest.
Please help. We are pensioners and my husband has a heart condition which becomes worse with added stress.
Please can someone help us to sort out this billing problem?

I have applied to buy a laptop Dell 5 core as upgrade from my old laptop it's been 4 months and they still don't have stock. They are advertising this product still in there booklets and this after they know they don't have stock anywhere in South Africa. How is this possible where is the consumer act on false advertising. This is not the first time after I upgrade to wait for products. With all my previous upgrades whether it's a phone or laptop I always have to wait. I don't have a problem waiting for 2 to 3 weeks but 4 months is ridiculous. Please help me on this Mari [protected]

I've had a data contract with Telkom SA for more than two years now. I was happy with service. When the time came to upgrade they did not upgrade, but added another data contract to my name. I was very unhappy about it. This happened in November 2017. After many calls the refunded met ONE month for the inconvenience. But now I am battling to get this old contract cancelled. It is now running month to month and I have been trying to cancel it three times since Feb 2018 (When this contract actually expired) I have tried online. I went into the shop at Vincent Park, East London, South Africa twice. I then went to Hemingway's Mall in East-London, South Africa to cancel. I signed the forms and were promised NO MORE deductions will take place from my bank account. I just received a notification of the deduction. They are now stealing my money and would like a refund.

[protected]
This number is linked to our landline [protected] and is used by our marketing that started last Thursday with us. It has been in use for a few years now in marketing as pay as you go. We want to go on a contract with it but last Thursday it was suspended. We logged a call to find out what is going on. No answer. We have printed marketing material and business cards with that number but at this stage serioulsy consider moving our wife and fibre away from Telkom becasue of the ignorance by your technical department with this issue.
Logged an issue on Friday morning just after 9 at Menlyn Ref 2973358 and nothing happens.

Applied for home uncapped fibre (4Mbps) in September 2017. There is fibre in my area, just needs connection. I have phoned sales follow-up many times probably about 40 times to be told that it would be connected within the next few days but nothing ever happens, except for the past 3 months I am being charged for a service that I do not get. I have now eventually lost patience with this extremely incompetent service. This is my last throw of the dice, if I get no joy from this I will have to go to another provider.

My name is David Scobie, 24 Seaward Villas, Seaward Estate, Ballito, KZN.
Home phone: [protected]
Account No: [protected]

I applied to have my telkom phone transferred on 30 november 2017. After literally hundreds of calls to telkom I have still not had the courtesy of a positive reply. There was a problem with cables which was sorted in january 2018. Then after the 3rd technician came out to do installation I was informed that a branch of a tree needed to be cut off. That was 6 weeks ago. The lady undertook to be back the next day. Many subsequent dates for installation have been set but still nobody has arrived. I have a disabled husband who relies entirely on the landline at home. I am at my wits end as every time I call telkom I get a different answer. Where can I report this disgusting service. My phone is a vital part of my husbands life and is used in emergencies. We are now 4 months down the line and no assistance whatsoever. Please can somebody help.