Telkom SA SOC
reviews and complaints

The problem with my phone and internet started on the 18th of Dec 2018. I have phoned 10210 many times, still there is nothing being done. At the moment my land line and internet is non functional. I have been In store today and I am being given the run around. Many of the call centre operators promised that my line will be sorted asap. Quite frankly, no one knows what they are doing. Telkoms' service delivery is extremely lacking.

Seshree
[protected]

Dear all
I am apparently one of many. I have nowhere else to go. I lost count how many times i've contacted telkom 10210 to log disputes trying to get my refund.

I did the right thing, or so I thought, giving telkom a months notice for terminating my account due to relocation. This was six (6) months ago. Money kept being deducted after my account was closed, but my pending refund is nowhere to be found, only dispute escalation promises. No more. I want my hard earned money back. This is theft under false pretenses. I'm sure telkom wants customers to eventually give up so they can pocket the money. Not me. I will make so much noise from now on you will hear me in your sleep.

Give me my money back!

Very unhappy and soon to become a very narcissistic and destructive ex-customer.

My nightmare with the faulty & interrupted service with Telkom began on 29/11/2018 (Case No. [protected]). It was resolved in a few days. The problem surfaced again on 07/12/2018, (Fault Ref number [protected]) and was only resolved on 18/12/2018. The same problem has now surfaced again after 2 weeks on 04/01/2019 (Fault Ref number [protected]). I am still waiting to my service to be restored.

This is a continuous problem that Telkom needs to resolve ASAP as I am paying for my services. My landline & internet services has been interrupted intermittently. Several call had been made to the call center & the only response that I receive is that my complaint is at the so called "Testing Center". Telkom, I am tired of this shoddy service, please sort this problem once & for all as my want this issue sorted out once & for all.
Telkom please sort my Landline & Internet services.

Good day,

I am really infuriated with the level of service I have gotten from Telkom. 5 months later, after attempts to close my account and I am still being billed and worse part I'm even being charged "rejection notes" for Telkom trying to bill my account for a subscriptions which I settled and canceled long time ago.

I have never paid so much money for a cellphone contract like I have paid with Telkom. I am highly disappointed with the service and truly regret ever taking up the contract. I too will resort to legal action, because I have tried to be patient and understanding but this has gone too far.

And it starting to feel like a never-ending scam and nothing is being done to protect us the customers, as we continue losing thousands of rands.

Sincerely
Jacqueline
Email:[protected]@gmail.com

Good day

June 2018 i ordered internet from Telkom at Hermanus Whale Coast Mall branch. I chose the deal uncapped 4 Mbps plus the TV box for R655 per month.

02 August 2018 the internet was installed. 05 August 2018 internet went off. Logged several complaints. Last week in Aug 2018 a technician finally showed up and said one of the parts he installed was faulty and he replaced it.

01 Sept 2018 I moved to a new residency due to the house I rented at that stage, being possibly sold.

I once again logged several requests asking for internet to be moved to my new residence. I filled out 2 or 3 forms online. I sent emails, I asked over online chat for it to be moved, I even phoned. It was never done. Every time I check in to see what the progress is, someone tells me there was nothing logged.

2 Months down the line I decided I had enough after receiving bills for usage in June and July 2018 even though I didn't have the internet yet since it was only installed on the 2nd of Aug 2018. I phoned, emailed, had online chats to clear this up but only to be told it's correct and there is nothing they can do, I must pay, it's pro rata charges.

My Bill is currently over R2000 and I refuse to pay for internet from June until current when I only had it in total for about 2 weeks in all of these months.

Telkom deducted one month on the last day and again on the 1st day of the month. 2 days in a row and both times I went to the bank to have the money reversed as it was not in my budget to pay so much money in one month.

Never once did my invoice show R655, it was once less then that and after that always more then the R655 I signed up for.

I even tried asking for help from the person who signed me up at the Telkom shop in Hermanus Whale Coast Mall but never received any replies. Only automated replies saying he's out of office and I think once he said he would check it out.

I'm now struggling with bad credit scores because of Telkom.

I'm sick and tired of struggling and NO ONE is willing to help.

I once had an online chat with a person telling me they have no records of my account. How is that possible?

PLEASE PLEASE just help me. I'm trying to get my credit score up but Telkom is dragging me down with this unfairness!

Kind Regards

Carike Metcalf

To who it may consern.
I have taken out a cellphone contract with telkom in Port Elizabeth, Baywest offices. The phone I received battery lasted not even a week. Phone was replaced.
After +_ two months the new phone sreen starting to lift out of the phones body.
Took it back to Baywest branch. Phone was inspected by Telkom personel and photos taken there off. The remarks of Telokom personel on the report states clearly that the phone is in good condition and no damage except for the screen.
The phone was courier to the telkom repair centre. After a week i received report back that repair cost will be R5000 +. Cost that they exspected me to pay for phone still under warrentee.
Reporting phone is bend . Screen and motherboard to be replaced .

The phone was not bend in anyway when it was handed in. Photo clearly show that. Report clearly not stating any bends on phone.

Now telkom refuse to replace the phone.

Need your urgent assistence, seeing its now 4 months ongoing.

Telkom cell number [protected]

Dawie Scholtz
[protected]
Id [protected]

Evening I hope this email finds you well, my name is Sbongile Malishe.i went to Telkom in Westwood to Port my number that was 12th of Dec 2018.i was assisted by a lady by the name of Sindy.she did all the necessary things and told me that my number will be processed in 48-72hours.until today my number has not changed.i went to Telkom Galleria to check what's going on but they told me Sindy didnt release the number on the system so that IT can port my number.i went back to Westwood branch and asked them to check in was assisted by Ryan who told me he doesn't know what's going on.i have been up and down in Westwood branch but I'm not getting any help.assistance seems to be clueless about their job.i have waisted my petrol as I live very far from Westwood.just because of this incompetence of Westwood branch staff I have lost out on alot of things because I haven't had a number for almost a month.i applied for metro police positions and I have lost out on a job because of Telkom.i have fone customer service but also as well I'm not getting any joy.im very dissapointed in Telkom for having unprofessional staff members in Westwood branch.on Thurs 3/01/18 I went back to Telkom in Westwood branch i was assisted by another consultant who confirmed that Sindi did not take my order out of the system that why my number is not changing.when Sindy was asked why, she said she asked Shanon to take it out.and Shanon never did, Shanon is suppose to be in charge of that store.what a disgrace for s big Company like Telkom to have incompetence staff like that.please assist me in this matter as I am about to take further steps regarding this matter.

On the 17th of December 2018, my Telkom wifi stopped working. Every day since then I called and had to go through all the trouble shooting, but nothing worked. there were errors logged and then I would receive a sms saying it was resolved, but it was not. I then asked that a technician be sent out to assist and kept on phoning to ask when they would come, but no one even called to make an appointment. I am still waiting for one lady who said she would call back, but she did not. Eventually I gave up and decided to cancel my contract because it was so frustrating having to receive this bad service from Telkom. It was the worst time of the year to be without wifi.

My airtime got deducted from me, I had R7 in my account and bought R20 airtime thus increasing my balance to R27, I bought a nice bundle for R8.25 and a few minutes later I am being told my balance is lower than R5, how is this possible wasn't I suppose to be remaining with R18.75? I need to know the reason please, I need to get my R18 airtime back, this is unacceptable !

so my internet speed has been ridiculously low and i have reported that it is too slow, in addition my telephone line has been making a noise and scathing non stop. this was the case the day the technician installed this line - he told me he will have to go and get it sorted at the exchange, yet a month and a half later i still have the same problem. Not acceptable, my internet speed is running at 0.52 yet i am paying for a 4 meg line, when i called the call center and spoke to Nomfuno the team leader at telkom call center technical department she told me that i must wait till Monday yet i have to pay for such poor service. i wanted to speak to her boss but was told he is not in today, so in other words, there is no stand in manager when her boss Thato is not there, never wanted to give me surnames. very disappointed indeed. no one will eve get back to you as well, you have to sit on the phone for ages to get hold of the correct departments. disgrace.

To start with they are a bunch of fraudulent people. In the beginning of December we were notified that we need to pay an amount for arrears. Which we did. On the 27 December we got debited another amount on top the amount already paid. Which to say we confirmed with Telkom that the first amount paid is received and if account up to date, which the consultant confirmed account up to date. We contacted Telkom today which they confirmed both amount is received but no explanation on why we were charged again. Only response is we see the amount paid your account in credit and will only be able give money back in 10 working days. What about bank charges we didn't provide money in account knowing all debit orders paid. We want this resolved today and our money back today.THIS IS FRAUD

Good day,

I have devices bought on my account [protected] due to identity theft. I have submitted all required documents to Telkom to have this resolved. They have take taken almost a year to resolve this without any success . My bank account had been debited with huge amounts and this has a negative impact on my credit profile.

I have opened cases [protected], [protected], [protected] with Telkom but I'm still stranded without any help.

Regards
Nelson

Hi,

If another debit comes off my bank account which has anything to do with Telkom, I'm going the legal route.

I have made numerous calls to Telkom, as well as cancelled online on many occasions.
I STILL have Telkom debiting my account- 6 months later.

I expect to be contacted on [protected] with proof in writing stating that my account is closed.

I want my monies paid back into my account without further adieu.

Warm Regards

Catherine Toweel.

Telkom is the worst company I have ever dealt with, my Dad who is an elderly man was given a cordless phone by Telkom at the beginning of October, till today the phone has the same error - Invalid Sim - Failed to register Sim, he has sent many emails, made many phone calls and two visits to a Telkom store pleading with the Telkom on every occasion to please sort out his landline as my dad and mum require a landline...Telkom has done nothing done about it, I had visited in beginning of November and he told me about this situation, I went with him to a Telkom store and the response was we must call technical support or email technical support. I have tried many many times to resolve this and I am so frustrated with Telkom and their ****py service, they have done absolutely nothing to resolve this issue, you get pushed from sales to technical support back to sales and cycle continues. A spoke to many people and its always the same within 72 hours it will be resolved. I asked one of the call center agents, what would you do in a situation like this...the response ' i would cancel the service', one of the agents copied me in an email which was sent to ********** and no response since the 8th of December. Telkom your service is ****! It has been 2 months and Telkom cannot solve this, what gives Telkom the right to do this? Do we as PAYING customers continue to take your pathetic service?

Applied for a wifi router online with tell.for the NOVEMBER Deal for 139 for 10 gigs..
We got the router the 20/11/2018 yet they just have us apparently just 4Gigs which got finished within minutes which is impossible because I use 1gig for almost 2 weeks..
I THEN contacted Telkom customer care the very next day 21/11/2018..they've given me a reference which is [protected]..And told me that they will collect the router and the query will be sorted as I wanted to cancel the deal and it was before 7working days... Yet now I see they've charged me for the router and I haven't even used it.

I would like a refund on my NOVEMBER Statement.. I do not want to be charge for something I didnt agree on.

Geese guys, how do you feel about some service or even a reply?

According to my gmail account I'm on 16 mails so far with 2 responses..

As I mentioned in the email above I received an sms 10/12/2018 that the phone would be delivered between 3-5 working days.
I phoned today 18/12/2018 to hear what is going on as I still can not track it, to hear that the phone is out of stock and I will have to wait.

Again this would not have been such an issue, if I haven't struggled my [censored] off so far.

Why send the sms then that it is going to be delivered, why not let me know that the phone is out of stock. It is 9 days short of a month that I have been struggling.

I sure as hell hope you aren't going to deduct anything end of December from my bank account if I do not receive the phone and if I do it better be pro-rata from the date that I sign for it.
I would also like to know where I can send my telephone bill for all the calls I had to make as you prefer not to communicate with your potential customers?

Cause you already deducted the R699.00 (06/12/2018) which I assume would be used a the last payment for the contract.

I know it is not a lot of money, but how do expect me or any other client to recommend your service. very bad business.

Applied online: 26/11/2018

Was phoned: 28/11/2018 -
very good service and nice lady that helped me

Struggled to find out what was going on: 29/12 - 06 /12 -
called multiple times, chatted to agents etc

Got decent answer 06/12/2018 -
again good service (see below)

Received sms that account will be debited: 06/12/2018

Account was debited 07/12/2018

Received sms that order has been issued: 10/12/2018 -
3-5 working days

Followed-up again - Phone out of stock 18/12/2018 -
The courier company did not even pick it up - told her I wanted to cancel the order told me I had to phone 10210

Phoned 10210 18/12/2018 -
Can't cancel the order because I need the telkom number which I don't have because of very bad service
Called again 18/12/2018 -
Spoke to Janice said she would escalate the matter - told her I wanted the phone by Friday or they should cancel the order and I want my money by Monday 24/12/2018 as I tried but I couldn't as I did not have the number (was provided with the number during this call) but I'm not going to waste my time because Telkom mobile service is absolutely appalling.

Followed up Agian as I did not hear anything 20/12/2018 -
Still no stock, Helped and handled the situation very well - but unfortunately not up to her to deliver the phone.

On 23 nov i purchasred telkoms 100gig nightsurfer for R100 valid till 23 dec. Todate it is still not working. Ive been on the phone with them prob a combined 5 days in total with no joy. They tested my line and signal is fine (mind u i have used telkom data only previously) i get told to call back during night surfer time(12midnight till 7am) when i do iether they are upgrading their systems and cant help or they their is a technical issue. On the 25 nov the eventually log it (log number [protected]). Then this is the pits...after that call i receive 3 sms's that says the following...ur limit exceeded...limit increased and the R100 deducted from ur account. I then call the call centre who says their systems indicate that i purchased 300mins on the telkom app. Which i didnt as my phone was on charge. Incident [protected] was then logged for that... both with a 72 hour turn around time. At 20.30 on the 25th a lady from telkom calls and says she spoke to me the afternoon and never vlosed my details...she then apologised and said she purchased the mins incorrectly on my account and she will excalate to her manager to reverse immediately. 30 nov at 18.30 i spoke an agent who couldnt help. I asked to speak to a manager to call me and back... no call received too date. I called the 4th and 5th December again couldnt help. I asked to speak to a managet and was told no one on duty. When i insisted i was but on hold +/-30mins. Eventually i spoke to a team leader Luthando who insured that he will escalate both log no.s and call be back the next day. 11 dec i spoke to Tolisa who also couldnt help and eventually after nagging i was given luthano's email address. When i emailed luthando i got a return receipt stating that he no longer works for telkom since 10 dec. The incident regarding the incorrect purchase on my account was 'finalised' the 300mins was reversed but the R100 was not reversed. I advised Tolisa that i want it reversed. How can u relsove something and only reverse half of the stuff and conveniently leave the bill on my account. I pay by bill via eft on 27th of each month. And by god they thied to deduxt thrle R100 off my account on the 15th. I want this bank charges and telkoms reversal fee reversed and the R100... this is illegal i didnt give u permission to purchase on my account and also yo debit my account. Back to why i actually call telkom initially is that the 100gig night surfer is not working... this incident is still not resolved and it expires on the 23 dec and i havent used 1mb of it. I kept getting told they know what the issue is and will be resolved soon. No one can reslove this or gives feedback. On the 11 dec called and requested to speak to a manager and and tequest the complaints department no. And was told only a manager can give me that details. I insisted on waiting. Was put on hold for almlst 45mins then all of a sudden a survey starts and call cuts. Spoke to simphiwe on the 13th and he was going to get a manager to call me the same day... im still waiting. I am beyond frustrated! I posted my complaint on telkoms facebook page...no response...posted again and received a msg from a frank and maggie stating that will give me feedback shortly and nothing. Then frank send me a msg on my post and says that i am spamming and will be blocked from the site! Really for voicing my frustrations! I want this issues resolved and the 100gig that i already paid for relsoved. I want my expiry time extended from the day they sort it out. It has been over 3 weeks now way over the 72hours given to me. Telkoms doesnt care about service...their staff dont assist and keep saying its with back office... u waiting on average 30 mins before a call is answered... managers dont get back to u...it u track u incident on their app, the minute u query their is a technical error. Can someone please assist...alternatively givem me the head of complaints contact details or the ombudsmans details.

I was moving from my previous address to my new address 94 Willem Botha Eldoraigne Centurion.
A week before I moved to my my new address, I contacted Telkom at @ Reds Mall in Wierda park.
The lady at Telkom took my new address, and told me to let them know after I moved in at my new address.
That weekend I moved in at 94 Willem Botha Dr. Eldoraigne Centurion.
That Monday morning I went back to @Reds Mall to Telkom with my daughter, and they said that they will come and install my new line at 94 Willem Botha Dr. Eldoraigne Centurion.
I waited that whole week, and nobody came to install my line.
I Waited two weeks for them, but to no avail.
Again me and my daughter went to Telkom @Reds.
All they did is give me the phone, and dialed a number, and gave me the phone.
I spoke to another lady of Telkom, and she took my details, and promised me that they will come to install my line in the week.
I Waited another two weeks, still nobody. Again I went to @Reds Mall Telkom.
The lady at the desk again gave me the phone, and dialed a number again, and handed the phone to me.
The lady on the other side took my details again, and promised to come that same week.
A month went by. By this time I was verreos with Telkom.
I went again to @Reds Mall Telkom, and explained my situation to them, now this is going on for two months now, NO LINE!
Again the stupid lady at Telkom gave me the phone, and dialed a number again, and gave me the phone.
To be honest, not once did your people helped me at @REDS MALL.
Every time they gave me the phone to sort out their problems.!
Another week went by, then a black lady with her assistant came to my house.
For two hours they worked on the box, and me being a qualified electrical engineer saw that they have no idea what to do, then they came to me and said that they are going outside the yard to couple up my line.
They staid away staid away for another hour, before coming back and said that must lay a new cable to the box.
You know what was funny, the people living in the building had a TELKOM line, and the people on the same premises had viber internet,
. How do you work this out.?
Two weeks later a lady from TELKOM came to my home, and I explained that I was waiting now more than two months now to get my line that TELKOM should have transferred to my new address.
She was not impressed with the service I received.
She phoned TELKOM, and a black guy came to my house.
She explained to him that I was upset, and that the contractors that was here never did their job.
They started having one hell of a argument, that even my neighbours came out to see what was going on.
He refused to do the job.
I told them to leave, because this is not solving my problem.
All in all, I waited five months, and no line.
I gave up on TELKOM, and went to a privet company.
That same day they came and everything was done in an hour.
Now, my problem is that TELKOM has black listed me for a service I did not have.
How can I get charged for no service?
You better rectify this A.S. A. P otherwise I will take you to court, and contact the newspapers
It is no wonder that you are losing customers.
Telkom has a very bad name, and if you do not want to lose more customers, you better rectify this problem.
You will pay all court expenses, and you will pay for accusing me wrongly!
Regards.
Phill Vanderaelen.

I canceled my Telkom landline in June 2018. The number [protected].
I used to rent the place where this line was held, I moved out at the start of July 2018. Thus I have no use for this line, and there are new tenants in there.
I tried cancelling online, but there was no cancellation button like they kept trying to tell me, eventually they helped me after a ton of fighting about the button not being available on my online profile. They helped through email and Twitter DM's. They confirmed it is canceled and that billing will be halted. I allowed billing in June and July 2018. When they tried to debit me again in Aug 2018, I stopped and reversed the debit order with my bank. They have kept billing me Sep 2018 through to now most recently Dec 2018. I am fed-up, I have not had use of this line, nor can I. I feel this is fraud, theft, and as a South African citizen my rights are being encroached upon. Every month they sms me, threatening to list me on a credit bureau, I cannot afford this against my name, especially when it is not me in the wrong, but Telkom themselves! They are useless, and holding me hostage! Please help!

Complaints Board
TELKOM Service
To whom it may concern:
The following Telkom service for [protected] was cancelled on numerous occasions with references obtained from Telkom starting March 2018. However, Telkom keep on sending invoices for services rendered after numerous number of disputes raised and phone calls with Telkom consultation agents.
References as follow:
Feb 2018 - Reference 7970987 (Cancellation of service)
7 June 2018 - Ref 2364077 (Cancellation of service and invoice dispute)
10 July 2018 -Ref [protected](cancellation of service and invoice dispute)
27 July 2018 - Ref [protected] (Notification from Telkom that cancellation is resolved)
27 July 2018 - Ref 2736700773A (Notification form Telkom that Cancellation activated)
15 October 2018- Ref [protected] (Invoice dispute)
8 November 2018 - Ref [protected] (Consultation with Telkom agent regarding invoice. Agent stated that problem will be resolved and that Telkom agent will contact me - to date no contact has been made.
Have received a Letter Of Demand on the 25 October 2018 - stating that the service is cancelled due to non payment.
However, Telkom keep on sending invoices for services rendered per month even after acknowledgement by Telkom of cancellation of service on the 27 July.
Also note that the account had a credit balance at the end of April 2018.
I do think Telkom should get their account department in order.
Regards,
Dr. A Vermeulen
Cell: [protected]