The complaint has been investigated and
resolved to the customer's satisfaction
Telecom USABad service

A few years ago (2006), I began receiving large bills for long distance =

calls. When I called Verizon, I was told that the calls came from my =

phone, and that I had to pay them. I reminded Verizon that all of the =

members of our household had cell phones and that I had a block on long =

distance calls because of that. I was told that the numbers that were =

called were "1010", and the carrier was Telecom USA. Therefore, I had =

to pay for the calls. I was further told that, if I wanted to block =

"1010" calls, I would have to specify that in my order. I explained =

that I ordered the blocked service and said that I want ALL long =

distance calls blocked. I stated that the specification of ALL covered =

ALL long distance, including Telecom USA, and any others.

After going around in circles with the Verizon Representative, he =

finally told me that the calls would be removed from my bill, and a =

credit would be issued. I never saw the calls again. Nor, did I =

receive anymore bils for the calls.

It is now 2008, and suddenly I am receiving phone calls from some =

collection agency called RPM that they are calling to collect for the =

phone calls. When I asked the called to be more specific, he didn't =

even realize that he was calling the phone number (my home) in question. =

He also referred to Bell Atlantic, when in fact in 2006, the company =

name was already changed to Verizon. He didn't give me the name of the =

long distance carrier. In fact, all he knew was that he was calling to =

collect some money. When I asked him the account number in question, he =

didn't know that either.

Finally, he told me to call the telephone company, and I did. It was =

only then, that I found out that there are still several hundred dollars =

in long distance calls appearing on my account and that they are for =

calls using "1010" or Telecom USA. I told the Verizon Representative my =

story. She told me that I am responsible for all calls from my home =

phone. I told her that I paid to have ALL long distance calls service =

blocked, and that I thought this matter was taken care of a few years =

ago. She, then explained that it was not. Instead, it had been removed =

from my regular bill so that I would not lose full service. I explained =

that, removing the amount from my bill only compounded the matter, =

because I was told that the charges were going to be removed and that I =

would not have to pay them since I had requested a complete block of =

long distance service be placed on my home phones. Removing them, made =

them invisible, and led me to believe that the problem was no longer =


The Representative also told me to call Telecom USA and straighten it =

out with them. I tried that when the problem first arose. The first =

time, I got an agent. However, I was placed on hold for several minutes =

only to have no one return to the phone. The next several times that I =

tried calling, I would either be placed on hold like the first time, or =

I would never get through to anyone. I left my phone number once, =

before being placed on hold just in case I never got anyone back. =

However, I never received a return call, either.

Telecom USA is a big racket and they are a bunch of thieves. They =

should not be allowed to operate at all. They also should be made to =

credit back all the charges to all consumers that they have ripped off, =

and this includes the legitimate phone companies.

Instead, they removed the charges and sent them to Collections, who =

later sent them to outside collection agencies. It has taken 2 years to =

start this nightmare up. I am now retired, and on limited income. I =

don't need old bills popping out of the woodwork. I definitely do not =

need bills that should not have come to pass in the first place had the =

vendor done what he said he would do and that is "Block ALL long =

distance calling from my home phones."

How can I get these people off my back?


  • Ja
    Jacky May 07, 2009

    In early February 2009 I canceled all services with Telecom USA which they verified would be canceled; however at the end of March I received a bill in the amount of $124.68 with a final Notice for long distance services which were not authorized since they were no longer my carrier. Not only did they continue to bill me but they billed me at an even higher rate than what I was previously paying on the original plan I had with them. How can a long distance carrier bill for charges when they are not authorized as a long distance carrier to a customer. Shouldn't my phone had no long distance service until I authorized a new carrier? Which incidentally I did which was Verizon's Freedom Plan which somehow was canceled without my knowledge.

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