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TBDress.com Customer Service Phone, Email, Contacts

TBDress.com
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2.0 93 Reviews

TBDress.com Complaints Summary

22 Resolved
71 Unresolved
Our verdict: When using services from TBDress.com with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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TBDress.com reviews & complaints 93

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9:41 am EST

TBDress.com horrible!

I ordered three costumes from tbdress.com for my sisters surprise birthday party. I paid about 415$ and received a confirmation email the next day. Few days later I got another email from them. That new message informed me that total amount was not 415$ but 715$ for some reason. Anyway it took them about 10-15 days to ship the dresses. As I got the dresses I realized these were not the dresses that I've seen in the pictures. The fabric was cheap, the sizing was not right, one was too big, another was too small. It was terrible. I emailed them saying I want to return the dresses, they said they will refund only 50% of my order because of the reason they couldn't explain. I wrote emails and spent over 50$ on my phone bills (because I was calling to China) no one explained me the reason of the partial refund. Even thou partial refund isn't mentioned anywhere on their website they said this is how it works and I sent the dresses back. Customer service is a big ZERO! They don't get back to emails, on the phone they repeat the same stuff not listening your question. Overall it was a terrible experience. I shipped the dresses and didn't get the refund yet. So hopefully I will get at least 50% back. I do not recommend the website! AT ALL! Horrible experience!

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6:00 am EST
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TBDress.com clothing / wrong items shipped

Ordered four items from this company for my anniversary. They shipped me four completely different items. I ordered lingerie, they shipped my four XXXL sweaters. Filed a complained with PayPal and sent Tbdress.com about 16 emails with pictures of wrong items. They keep asking for more emails with pictures. Not sure if they understand English, or just playing games. Sent them a picture of the parcel label number, they reply with what is the address on the label. Sent a group picture, and then individual pictures of items showing the WP#, yet they send about fives after that asking for the WP#. The address is clearly shown in the picture, and each picture clearly shows the WP#. This company is a SCAM.

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7:40 pm EDT
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TBDress.com refund/return

Refund Request from TB Dress The following emails/correspondence have been sent to TB Dress in an effort to obtain a refund for the items purchased. I have sent several emails to TB Dress both on their site, as well as the email address provided ([protected]@tbdress.com) on their website. To this date, I have not received any responses in regards to resolving this matter. According to their instruction for a refund, you have to wait for them to provide instructions to even obtain the return address for refunds. I attempted to return the package anyways and was told that I could not ship the item back. At this time, I am out of $200 for both orders that are ill fitting. The sizing is way off and I have requested refunds for both orders, but have not heard anything from TB Dress. All I am asking for is a refund, which as a consumer, I feel I am entitled to. The items don't fit and I have asked for a refund. One of the items were sized as one size fits all. I wear a size (6-8) and couldn't even get the garment up my legs. The second order was ordered in a size 10 to prevent the same thing from happening, and I still can't fit the dress. The sleeves are too short, neither are they tapered as shown in the picture. I also can't even zip the dress up the back, as it is too tight under the arms and around the back(not the breast area). The events I ordered the items for is next week and there is no way they can send the items in time. Tonita Williams Sep 30 (2 days ago) to service ([protected]@tbdress.com) I ordered the black patchwork long sleeved jumpsuit. I received it and tried it on, but I am unable to fit it. According to the sizing, it is one size fits all. I am a size 6-8 and I am unable to even get the jumper up my legs. Please provide instructions/address for return and refund. I would like to get this back to you to process my refund. Thanking you in advance, Tonita Williams Another Email Correspondence to TB Dress ([protected]@tbdress.com) Hi. I have written several emails in regards to returning Order NO .1388453 and have not received a response. The jumper is sized as one size its all. I am unable to wear it. I can't even get the jumper up my legs. I wear a size 6-8. There is nothing a seamstress or tailor can do. Please provide return instructions for refund and return ASAP. I may be reached at [protected]. Thank You Hi. I have sent several emails in regards to receiving return instructions for Order NO .1388453. The item is sized one size fits all. I fit size 6-8 comfortably and was unable to even get the jumper up my legs. Please provide information for refund and shipment. i would like to resolve this issue ASAP. I may be reached at [protected] and [protected]@gmail.com. Thank you Another Email to TB Dress Hi. I sent an email two days ago asking for directions to return order #1388453. There appears to be a size conflict with the item. I wear a size 6-8 and was unable to get the jumper up my legs. I have read that we have 15 days to return the item, but we have to receive email instructions for return. Please send return instructions immediately so that I am able to return the item and receive my refund. Thanks, Tonita Williams Email to TB Dress [protected]@tbdress.com Details on Order 1: $40.84 #[protected]:23:00 The order is generated. tonitaw [protected]:26:00 You have chosen the payment of Paypal. [protected]:26:00 The order has been paid successfully through.Paypal [protected]:26:00 The order has been confirmed, and submitted to our factory to prepare the item for you. [protected]:12:00 Sub-order 2530255 is being prepared. [protected]:48:00 The item 2530255 has passed the quality inspection successfully. [protected]:24:00 Sub-order 2530255 has been shipped out and the tracking No. is LS090373388CN. Please click here for the shipment details [protected]:24:00 The package has been shipped out. Details on Second Order Total: $153.[protected]:13:00 The order is generated. tonitaw [protected]:19:00 You have chosen the payment of Paypal. [protected]:19:00 The order has been paid successfully through.Paypal [protected]:19:00 The order has been confirmed, and submitted to our factory to prepare the item for you. [protected]:20:00 Sub-order 2631055 is being prepared. [protected]:19:00 Sub-order 2631055 has been shipped out and the tracking No. is [protected]. Please click here for the shipment details [protected]:19:00 The package has been shipped out. Tonita Williams 8:16 PM (15 minutes ago) to [protected]@tbdress.com Order #1433409 I filed a dispute form on your site in regards to order #1433409. When I went to review it, it stated that there was no complaint or dispute filed. I ordered this dress because I really needed it for a formal event. I even paid almost $50 for shipping and handling to get it. Upon receipt of the dress, the sleeves were too short and not tapered like the picture. I even ordered the dress 2 sizes bigger to ensure that it would fit, and it is still too little around the back and arms of the dress. The sleeves are also too short! I have sent several emails in regards to trying to obtain a refund for my orders and have yet to receive return instructions, as your website states. Please contact me with return instructions and issue refund as soon as possible. At this point, I am out of $200 for both orders and I would really like a resolve with this matter as soon as possible by way of a refund.

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megan pryke
, US
Feb 15, 2022 10:53 pm EST

I was sent the wrong wig that was in no way similar to what I ordered-see photos. I have been offered half my money back but must pay for postage. The return policy of the company was not followed and I feel and indeed was scammed.

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9:28 am EDT
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TBDress.com they do not honor their own return policy.

I complied perfectly with the return policy and spent a lot of money to return the item, expecting a refund which they refused. Also, when ordering multiple items, the colors and even patterns do not always match. The quality is usually shoddy. At first they said no refund, then they offered 40%, then 60% which is as high as I got.
They claimed the dress could not be resold since it was handmade which is obviously not true.
It was in perfect unworn condition with the tags in the original packaging and returned immediately upon receipt.This is an unethical company with horrible business practices and terrible treatment of their customers.

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7:17 pm EDT

TBDress.com these people just wanna get your money without providing any good service

DO NOT ORDER ANYTHING FROM THAT SITE! I purchased a long evening dress that was supposed to be custom made for me. It came with 7 inches wider waste and 14 inches longer. Not even mentioning the poor quality of the materials it was made of. Even if it was fitting well would still look cheap even though I paid 180$. And the worst of all is that apparently they have the right to refuse to accept back the item if you decide to return it. So I'm still fighting over emails to get at least some of my money back, but all I got from their team so far is arrogant responses like "take it to a tailor shop for altering" and "we can't refund more than 40% of the value of a custom made purchase"

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9:57 am EST
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TBDress.com fraud

How do we even allow companies like this to do business here? Total RIP OFF! When you order from the website, it doesn't tell you this company is in China and that the clothes actually have to be "made". It took over 8 weeks to receive. Absolutely not even close to what I ordered. This "XL" coat wouldn't fit a 5 year old. The measurements on their website mean absolutely nothing. It's not even a coat... it's a sweater... I think... it's a RAG! See pictures below. Thank God my credit card company agreed! Run as fast as you can away from this company!

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1tee1
, GB
Nov 28, 2015 6:48 am EST
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recently ordered a lot of stuff worth £££s, all the stuff those not fit. Uk & USA MEDIUM ARE ALMOST THE SAME, BUT THE THE CHINESS ARE ACTUALLY SMALL.
BE ADVISE YOUR CUSTOMERS.
ONE IS LEAD TO BELIEVE THAT THEY HAVE ORDERED FROM THE USA

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Ignoring my emails
Plymouth, GB
Nov 28, 2012 12:30 am EST
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Appalling service, item are not as stated, absolute con, you think you are getting a good deal, when you are just getting ripped off. This company does not want to know when emailing them, they just ignore you. They should nt be allowed to trade as a company on the Internet

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No dress for wedding
Tooele, US
Jul 11, 2012 7:54 am EDT

I ordered a dress on June 13th for my sons wedding on July 14th
I even paid for expedite shipping today July 11th I finally got an
Email that the dress will be done on July 13th and ready to ship
Obviously not in time for the wedding maybe I'll get it time for his
Anniversary .

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12:09 am EST
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TBDress.com false company

Beware - this company is a scam and they will con you out of as much money as you are willing to invest in clothing. They will not respond. They are horrible. I spent weeks fighting with them and never received my order. You can find the same clothing except in good condition from amazon.com. Save yourself the aggravation. It is never going to work out. They accused me of not paying and made me send copies of my credit card and evidence of payment over and over. Now i worry they are going to steal my identity.

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Kayla_R
, US
Jun 01, 2016 8:32 pm EDT

I order boots may 24 there shipping policy says it take about 2-5 days to process then to allow shipping to take 3-7 days. I've contacted many times every response is an excuse to why they haven't shipped it I made a dispute against them thru PayPal and I told tbdress.com and just two hours ago I recieved an email saying oh your item is now ready to be shipped I can send it out after you kindly remove the dispute ! After they had just told me that my item was done being made and to allow 5-7 days to process again what the hell!

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Tbdress sux
Berwick, AU
Jun 04, 2013 4:52 pm EDT
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I purchased 2 bridesmaid dresses sizes us4&8. I received us4 then a week later another us4 and no 8. I tried to email about 10 times no reply, the live chat via website and constant disconnection once I said I had an issue. All I want is the correct size.

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10:56 am EST

TBDress.com wrong dress / wrong size

I ordered a dress, "delicate off the shoulder dress with half sleeves". . . They just shipped to me a "sweetheart dress" with no sleeves. . . Not what i ordered. Plus the size is so small, i couldn't even put my head through the dress to see about the style. I am so upset at the moment. I have contacted them, and no resolution as of yet. I am ready to dispute the charges that i paid, plus expedited shipping charges to my credit card. I will not pay for what i didn't order.
Bad company! Bad people!
Do not order from this company.

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5:14 am EDT
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TBDress.com not clear on tracking of shipment

I placed an order (a dress and a jumpsuit) at this site on the 12th March.

On the website it clearly stated 4-8 days shipping.

I needed the order by the 26th March, plenty of time to receive it.

Emailed customer service 3 times, and no answer, got a tracking number for the jumpsuit but not for the dress.

Went on their website, where it says they offer professional customer service, so I went on their live chat, but they once again ignored me and told me their too busy.

I then rang the company on the 25th March, and lady told me the dress had not even been shipped!
I wanted to cancel the dress, as I needed it for the 27th March, they said they can cancel, but they will not give me the refund for the cost of the dress.

Worse service, I have come across.

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10:42 pm EST
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TBDress.com dresses are not sized right, they are too small. I ordered large, but their large is equal to a size 5

I ordered size six dresses in size large, what I received were dresses equal in size to a size five or less. I want a refund, but the company won't answer the emails to instruct how to return the items. They instruct you to take them to a tailor and have them altered to fit and they will reimburse you up to 10% of tailoring charge. They also tell you you can't return the items unless they give you permission. I paid $38.00 for postage. There is not enough material in the seams to alter the dresses to make them fit.

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7:41 pm EDT
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TBDress.com buyer be ware!

BUYER BE WARE! I truly wish I had done my homework. I bought a mother of a bride dress...suppose to be a happy occasion, right?!. Dress came with defective zipper, poor quality fabric and stitching. Not what I was (or thought I was) buying. Tried to return it. Got multiple emails from TBDress telling me "Oh no, you no want to report us"..., even sent pictures, and told them I would be reporting them to PayPal, Better Business Bureau, Etc. Had the gaul to tell me... "Oh that not what you want to do."... " We work out between us, "... " you go get zipper fixed and all be OK right?!?" Now only get there bogus dress sale emails to add insult to injury. WHAT A FLIPPIN' SCAM! Sadly I had not checked all the complaints and reviews about them. Can't believe they are even allowed to do business! Totally CORRUPT! Totally a scam company. Take a look for yourself on You tube or just search TB Dress Reviews. So sad the advantage they take of all those looking for a special dress for that special day. Brides, bridesmaids, mother of brides, ladies going to prom, , , this is the LAST place you want to order a dress from...BUYER BE WARE!

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7:05 am EDT
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TBDress.com buyer be ware!!! scam company!!

BUYER BE WARE! I truly wish I had done my homework. I bought a mother of a bride dress...suppose to be a happy occasion, right?!. Dress came with defective zipper, poor quality fabric and stitching. Not what I was (or thought I was) buying. Tried to return it. Got multiple emails from TBDress telling me "Oh no, you no want to report us"..., even sent pictures, and told them I would be reporting them to PayPal, Better Business Bureau, Etc. Had the gaul to tell me... "OH that not what you want to do."... " We work out between us, "... " you go get zipper fixed and all be OK right?!?" Now only get there bogus dress sale emails to add insult to injury. WHAT A FLIPPIN' SCAM! Sadly I had not checked all the complaints and reviews about them. Can't believe they are even allowed to do business! Totally CORRUPT! Totally a scam company. BUYER BE WARE! SCAM SCAM SCAM!

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2:53 am EDT
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TBDress.com no refund on the dress I bought

SO, I had to buy a dress from this website through someone else. I looked at the size chart she sent me from the website, and I chose a size 14. My dress arrives, and I try it on, and the dress does not fit in the bust. I get in contact with the customer service, and the person stated that because I "chose" the wrong size it was NOT their problem. They also stated that you have ONE WEEK to return the item in question, and that because the order was made a month ago they didn't have to handle my case! WHAT THE HECK! WROST CUSTOMER SERVICE EVER! No refund, not even part of my refund. The dresses were purchased in the Beginning of August, I did not receive the dress until the beginning of September. No time for me to return the dress and receive a different size ( even though I paid for the dress to be sent within 6 to 8 days). On top of that the dress DOES NOT look like the photo AT ALL! I am out of 70 bucks and stuck with a dress that doesn't fit me... I WIL NEVER, EVER, EEEEEVVVER do business with this company! They are a scam! They are a rip off! They NEED to be shut down! Please don't waste your time or money! Good thing I can sew and alter, maybe I can use the dress for something else in the future, but because it doesn't fit in the bust... that's probably not going to happen :-(

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12:54 am EDT
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TBDress.com wedding dress & bridesmaids dresses

I ordered a Wedding dress and 2 bridesmaids dresses from the above site... The wedding dress I ordered is not the same as the one on there website.. As for the bridesmaids dresses - I ordered purple and they sent me light plum... this is what they sent me today..
As to the sub-order, which without lace, and we 'd like to offer you $20 discount and kindly suggest you receive the dress, or you can place a new order, and we will arrange a larger discount for you and prepare a new dress for you . this is for my wedding dress...
As to the sub-order, with the color differences, we'd like to offer you $50 discount for you, and because there is no any quality problems just for some color differences, so it also beautiful, so we kindly suggest you receive the dress because as to the color difference, because the color difference is normal and unavoidable if there are make in different time even though we can make another one for you, we still cannot sure the color is correctly what we shows.and the color you receive is really purple, which just a little lighter than the color shows, so we kindly suggest you receive the dress and accept these two dresses. this is for my bridesmaids dresses... these people are in China... Via email i have dealt with Eric, Beenle and Burharin... I honestly thought I was purchasing my dresses from an American site... I was told that these people copied another site about a year or so ago... DO NOT BUY FROM THIS SITE OR FROM ANOTHER SITE DRESS FIRST..

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1:40 pm EDT
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TBDress.com 3 bridesmaid dresses

I ordered 3 different dresses from this company for my daughters for our wedding. They were supposed to be royal blue and came in teal (beware because they state teal is royal blue wherever these dresses ae made!) all have zippers that do not do up all the way! The first dress has the chiffon layer in the front hanging down low in the front...looks ridiculous and unable to wear or get fixed! The second one has big blobs of thread in knots at the ends of the chiffon edges and the third dress is so super short it hardly covers my daughters butt! They were all supposed to be 31 inches from unger the arm to the bottom of the dress, this one is not even 31 inches from the top of the shoulder! None of them looked even close to pictures on the website! This company refuses to accept dresses back, fix them or refund any money and also stopped returning emails. Do not order from them! They offered me a discount on future orders...as if anyone would order from them again!

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5:14 am EDT
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TBDress.com fraud, cheating

I ordered two dresses from TB DRESS http://www.tbdress.com/ - it was completely different from what they show on their website. I called to complain and send a return but no one picks up the phone anymore. They refuse to take the dress back and refund me. The second dress has not arrived yet - it's been almost a month. I strongly recommend NOT TO buy from this company, and file a complaint where possible, so websites and retailers like this can be shut down immediately, and protect consumers from being cheated.

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Susan Schultz
Livingston Manor, US
Dec 21, 2014 5:02 pm EST

On Dec 2nd I ordered a pair of boots from this company. I have tracked it and states it was sent on the 7th of Dec although here it is the 21st and I have yet to get them. I am seeing many complaints and wonder if there is someone to complain to. I, also sent them an email with no response.

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12:21 pm EDT
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TBDress.com never received dress

I ordered a dress from TB Dress and never received my dress. I tried contacting them via email but no response. I decided to go online and look up scams and that website was there and people complaining that website is a scam. I paid $98 for a dress it was debited from my acct the next day and I never received a status on my order. I cant believe with all these complaints this website is still up and running and scamming people. Something needs to be done about this!

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Reviewer96066
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Nov 19, 2015 9:19 pm EST

Did not received dresses I ordered and paid extra to eperdite the order.

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daiky
Miami Gardens, US
Oct 24, 2013 6:31 am EDT

Today at 6:42 AM

I'm not happy because I waited for my order all ready for today and not sent, Dramatic A-line Strapless Floor-length Ruched Waistline Taline's Prom Dress
Color: GoldenSize: U.S. 2. USD $ 90.29 and I needed it for Saturday October 26, just sent Bowknot Ruched A-line V-Neck Long Prom / Bridesmaid Dress, USD $ 79.09 await your response and to settle it as soon as possible, they are not responsible with their shipments

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6:21 pm EDT
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TBDress.com dress was not what was ordered

i had bought a dress from this company and once i received this it was nothing like the pickture they had advertized on there wbesite, i had emailed the company for a refund as i was so disatisfied from the dress and the money i had spent they keep sending me the same email every time i try to get an answer on my refund and blow me off i am really tired with the lack of response and co-operation from the company after spending $100 on the dress plus to get made and delivery = $136 au i would really like some one to help me get my money back as the producted advertized is nothing like the items customers are receiving me included

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4:29 am EDT
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TBDress.com scam dress

Disgraceful! TB Dresses should NOT be allowed to continue to operate! This so called company have treated me absolutely appallingly to say the least! The dress advertised on their website that i paid good money for is definitely not what I received. As soon as receiving this dress for a formal occasion I had coming up, I cried as it was beyond words to describe just how poorly it was made and how completely different it was on their website. I took photos, as they ask for evidence to prove the item was faulty and to compare it with what I had ordered. It was more than enough to prove the dress was completely unacceptable. All I kept hearing from TB Dresses was 'it's a nice dress, at a super price' try it on to feel the real experience ' I asked to return the dress and they told me I couldn't without permission, so I asked for permission and they told me it was refused! What an absolute joke! What kind of company are they? Consumers can not be treated like this, something needs to be done! I am out of pocket a lot of money because of this company. The thing that really hurts is they are ripping innocent people off daily and no one can stop them. We all need to stick together and bring this company down and make other people aware. No one should be treated like this- how dare they!

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4:51 am EDT
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TBDress.com dress length-design

Although I know of two recent dresses made by TB Dress in China, the dress I ordered for my daughter was not made like the photograph and was 8 " longer than it's length without her wearing shoes, which meant that she would have to wear 8" heels. She is 5 foot 8" tall and the dress was 8" longer than that. Because of the design of the dress, it can't be hemmed. The design was different than the picture. There were supposed to be sequins attached to the dress. Instead, the sequins were attached to thin pieces of chiffon which hung separately from the dress. Therefore if there was a breeze, the sequin pieces (about 20) would blow around. It was odd styling to say the least. Because of these separate pieces with the sequins on them, the dress could not be hemmed. So based on the length, someone 6 foot, 4" tall could wear it. The company asked for our consideration because it is "hard" to make the dresses, offered us $10, and said some other obscure, unrelated part of the web site, for a different dress entirely, described how long the dress would be. However in their sizing part of the web site, it said specifically how many inches long from the collarbone the dress would be, and it was much longer than that. They suggested we could sell the dress. NOTE: TO SEND IT BACK TO THEM IS ABOUT $100 FEDEX PLUS $137 IMPORT TAXES AND TARIFFS. Although two dresses happened to work out for a friend, it didn't work at all for me and I lost around $240 after sending it back to them. I should have kept it and tried to sell it, and stopped payment to them as well.

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TBDress.com contacts

Phone number

+86 296 853 2816

Website

www.tbdress.com

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