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Tax Relax
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taxrelax.co.za
taxrelax.co.za

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1.6 7 Reviews

Tax Relax Complaints Summary

1 Resolved
6 Unresolved
Our verdict: With Tax Relax's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Tax Relax reviews & complaints 7

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Newest Tax Relax reviews & complaints

ComplaintsBoard
E
5:41 am EDT

Tax Relax tax returns 2017

I am still waiting for feedback from Roxanne or Tracy about my 2017 return calculations. At first I did not get any reply until I went to their offices in Sandton. Now I at least get a reply but nothing is being done. I only get excuses that Tracy has a lot of returns to do. the fact is that penalties are going to be charged by SARS for late submission. This will most probably be deducted from my returns where Tax Relax is supposed to cover the cost. I stopped the monthly stop order as I was paying the every month for bad service. All supporting documents were supplied as requested.
Very bad service (pathetic service).

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ComplaintsBoard
R
9:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Tax Relax debit order continues to go off despite cancelling contract

After totally unsatisfactory service I cancelled my contract in November 2017 - this was after sending numerous emails regarding our tax returns and getting absolutely no response. We eventually had to submit our own tax return. Despite asking for the contract to be cancelled, the monthly debit order continues to go off my bank account. I cannot get hold of anyone at Tax Relax.

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ComplaintsBoard
C
2:22 am EST

Tax Relax tax submissions

We are paying tax relax a monthly fee to do our tax return.
They have to date not submitted our 2017 tax return after giving them all the required documents in July 2017 and enquiring with them on email several times. They don't even repond to my emails.
Not just utterly poor service - no service.
Their contact numbers does not even work.

Totally pathetic!

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Is Tax Relax legit?

Our verdict: Complaints Board rates Tax Relax highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 14% resolution rate for complaints about Tax Relax raises questions. Diligently reviewing Tax Relax's client feedback and resolution practices is recommended for those considering Tax Relax's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

Tax Relax earns 83% level of Trustworthiness

Excellent Trust Notice: Tax Relax near-perfect at 83% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for Tax Relax. The company provides a physical address, 2 phone numbers, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Taxrelax.co.za has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

However ComplaintsBoard has detected that:

  • Tax Relax's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 14% of 0 complaints being resolved.
  • Taxrelax.co.za has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The taxrelax.co.za may offer a niche product or service that is only of interest to a smaller audience.
  • We detected that taxrelax.co.za is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
ComplaintsBoard
T
4:32 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Tax Relax unethical behaviour

Tax relax has done my tax for many years. Last year I submitted all my documents and spoke to a member of the company. I have subsequently heard nothing from them at all despite numerous phone calls ( no lies are answering) and e mails.
I have been paying a monthly stop order which I am now cancelling.
Googling the name Tax Relax is alarming as there is a statement that they have closed.
If they have, they have been receiving my payments.

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ComplaintsBoard
A
12:06 am EDT

Tax Relax Fraud - unauthorised debit after cancellation of contract

I have cancelled my contract with Tax Relax in October of 2014 yet they have continued to debit my account since then (about R375 x 24 = R9000). I haven't made use of their services since I cancelled. They informed me that I renewed my contract in November of 2014. The renewal is hidden away in a one page document that you sign to confirm that the information provided to them is true and correct before they submit to SARS. I see that I am not the only person with this issue. The media is full of complaints of a similar nature. It seems that they have been doing this for years - defrauding who knows how many people out of who knows how much money - hundreds of thousands, millions? I have been in communication with them for almost 2 years and no results. My client name and number: PFC Botes, BOT9523. I would like a full refund plus interest of all money debited from 1 January 2015. I have a huge amount of email communication, proof of all relevant documents, etc. Please let me know if you want me to send it to you.

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ComplaintsBoard
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12:23 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Tax Relax Unlawful Debits from my bank account

I cancelled my services with Tax Relax about 7 years ago, yesterday I received a sms notification that Tax Relax has debited my bank account. I phoned them 3 times, every time the receptionist told me that someone will phone me back. The worst is that I did not have enough money in my bank account to cover this charge, my bank will fine me R120 for the unpaid debit order plus I used about R80 on my cell phone to get this sorted. My main concern is the amount of complaints on Hello Peter.com, it seems that there were more victims.

Read full review of Tax Relax and 3 comments
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The complaint has been investigated and resolved to the customer’s satisfaction.

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J
J
Jg van wyk
, ZA
Oct 09, 2018 10:38 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am also having the same issue it is easy for them to say they haven't recieved a cancellation letter then they keep on debiting your account this is now 4 years after contract was cancelled guess the money they stole from me over 4 years is a write off

L
L
L vd Sandt
, ZA
Apr 13, 2015 2:01 am EDT

The same thing happened to me in October last year and after various emails backwards and forwards their legal representative advised that I would be getting a refund! it is now six months later and I am yet to receive my money back! how can they get away with this!

T
T
Tax Relax Sucks
, ZA
Mar 07, 2014 7:38 am EST

Same thing happened to me. I cancelled my contract with Tax Relax 3 years ago now and out of the blue I received a debit order. After a number of calls on my side I was finally able to make contact with them. They assure me that it will be sorted out in 48 hours. Based on my previous experience with them you won't find me holding my breath. They are worlds worst CROOKs!

ComplaintsBoard
I
6:51 am EDT

Tax Relax Paid R2520-00 for tax returns that were never done

I contacted TAX RELAX around 2 years ago and after signing all sorts of documentation and debit orders, I handed over all the necessary IRP5's and medical aid certificates etc. They assured me they'd sort out all my tax right for 2006 and 2007. I had to pay a lump sum of R1950-00 which I could not afford (single mother, work full time, I battle to afford unexpected expenses like this) so they were 'nice' enough to allow me to pay it over 3 months. They refused to look at my tax until it was paid in full though, but then they promised me it was sorted out. I begged and pleaded and cried for proof, foor invoices, for whatever. They never came back to me. I handed my tax over to a new consultant this morning only to find out that Tax Relax took my money and never submitted a single thing to SARS. I will be reporting them for this. They still have my original IRP5 and medical certificate for 2006, and they had the check to continue to debit my bank account even though they did nothing!

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S
S
Sandi Elkington
, US
Aug 20, 2018 6:26 pm EDT

Tax Relax never answer their phones or my emails.

They are fraudulently debiting our account for services they are not rendering. Who do we speak to about this?

Account numbers: ELK111167 & ELK10918.

N
N
Nonic
, ZA
Jan 19, 2016 3:01 am EST
Verified customer This comment was posted by a verified customer. Learn more

We were active members of Tax Relax for over 5 years, and every year we had to pay in thousands of rand, We cancelled our contract with Tax Relax but till today they deduct money from our account every month, seems what ever we do we can not get our agreement cancelled

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Navomi
, ZA
Nov 13, 2014 1:53 am EST

I agree that Taxrelax are dodge
Please write to
info@cgso.org.za - consumer services board
technical@thesait.org.za - South Institute of Tax Professionals
I have already submitted my complaints
I dealt with Taxrelax in 2009 and 2010 and received poor service, In 2010 i cancelled my contract with them.
In Nov 2014, they started debit orders again without, authorization or notification
I have requested the full might of the law on taxrelax and their illicit behavior

W
W
Workmail
, US
Mar 12, 2014 2:01 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I would like to warn every single person reading this about Tax Relax! They are criminals that unlawfully deduct money off unsuspecting ex clients that fired them years ago due to the fact that they are BEYOND useless, check your accounts, this is how they make their money and if there is anybody that can take legal action, please do so and help us all!

A
A
andrewmel
, ZA
Oct 12, 2011 6:46 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This sounds like the modus operandi of Tax Relax. I stuck with them for 5 years even though they virtually never came back to me and I always had to follow up with them to check if the work was being done.

Now that I have decided to go elsewhere they are trying to claim that I am tied into an auto renew clause that I was never informed of or ever had sight of. Very underhand and unethical and they have threatened to report me to ITC if I stop paying my debit order as they seem to have done to many other former customers.

One wonder's why they have to fight to keep customers by using underhand methods such as auto-renew classed that are not disclosed to the client at the time of signing on. Needless to say clauses like that will not hold up in a court of law and it would be interesting to see what the financial services ombudsman has to say about such practices.

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