There cannot be worst after sales and service than Tata Sky. After several e mail there has been no reply from Tata Sky. They are least bothered about the customer. They have gone into the groove of
I have purchased two Tata Sky connection and without my knowledge they installed one switch. They have charged Rs. 500/- for the switch. Before making the connection active we were not even informed about the switch and after installation they asked for Rs.500/- for the switch. There is nothing mentioned about the switch on their website. While taking the order also they conveniently do not mention anything about the switch. I am still not aware about the criteria for which one has to get the swtich installed. There is absolutely no transparency.
They have mentioned about refer a scheme to friend. I got the web coupon no. At the time of taking the order Tata Sky informed me that I have to give the web coupon no. to the person who delivers the set. At the time of delivery I informed him the web coupon no. then he said that it is to be given to the person who installs it. At the time of installation the person was total arrogant and not bothered about the web coupons. They are luring the customer with scheme but does not want to pay the money.
The experience at the time of installation is so bad that you get the feeling who is the customer- me or Tata Sky? We get the feeling as if they are doing some obligation on us by installing the set top box.
You send 15~20 e mails without getting any reply from them. They do not have courtsey to atleast acknowlede the receipt of e mail.
When we call the customer support all the time new person attends. We need to explain all our problem. Next time the same person refuses to take the call by giving some excuses and we land up talking to some new person.
One of set top box stopped working within three days from installation. It took more than 3 hours for Tata Sky engineers to set the same right and during the process my telephone cables were damaged.
Please do not go for Tata Sky or else you yourself shall repent.
I have brought the TATA SKY connection on 13 th october by paying all the charges through credit card i.e(Digicomp+installation+activation+warrenty) Total of Rs [protected]+1000) but after 15 days my service was disconnected saying that i have to use the 16 digit number on recharge voucher given with the TATA SKY Package.
firstly this has not been mentioned clrealy anywhere on the TATA SKY website nor any customer care representative told me about this during purchase of TATA sky
secondly at the time of insallation also engineer didnot handed over me the voucher which they say we have to use it for activation of TATA SKY service within 14 days of installtion.
If i ahve paid all the amount in advance then why i need to have the recharge voucher again to activate my service
I would like to share my bitter experience with Tata sky dealer m/s. Jayanth Auto agencies, Mysore . I had purchased a TATA SKY DIGICOM vide his invoice no. 636 dt. 03-09-2007 for Rs.2999=00 at 13.00 hrs. I even paid additional Rs.1500=00 by cash towards the installation charges, totaling Rs. 4499=00. At 13.40 hrs, when I went home I found my TV set was out of order. Immediately I informed the above dealer to cancel the order and explained the reason for the cancellation. He refused to do so.
At 18:00 hrs, I got a call from your Tata Sky office about the registration and installation. There also I explained my problem and he was kind enough to cancel the registration and asked me to contact the company representative at Mysore.
On 04-09-2007 , I went to M/s. Jayanth Auto Agencies personally and briefed him the situation and requested the dealer to refund the amount if any as per the rules of the company. The dealer flatly refused to refund even one rupee. When I requested him to refund the installation charges of Rs. 1500=00, he stood up and raised his hand to slap me. All this happened in the presence of Mr. Nazar who is the company representative.
After much discussion he refunded Rs. 1500=00 but refused pay a single rupee towards the Digicom. It is not the money which matters, but the rude and goonda behaviour of the dealer which hurt me the most. I am aged 65 years and he showed scant respect for the age. He does not have the courtesy to explain the rules of the company for refund claim and cancellation.
This is for the information of the concerned authority for redressal and to avoid unhealthy instances in the future whereby the reputation of Tata Sky may spoil.
I am deeply disturbed by this incident discouraging me to recommend any TATA services to anybody which I was keen on initially. I suppose TATA must be judicious in choosing their representatives, for it is the customer who forms the backbone of a service oriented industry.
TATA SKY Customer Service is WORST in the whole world. We ordered Tata Sky Dish from online after watching the ads they show on TV that they have Number One Customer Service in India. But the very next day a service engineer told us that our dish can not be installed because there is No Line-Of-Sight and he assured us that you just call Tata Sky customer service and your money will be refunded in next 2-3 days. Then our saga of harassment and frustration began, every time we called their customer service number, they told us 'sorry for the inconvenience', which they never meant by heart and assured us that next day someone will come to pick up the cable box and then your money will be refunded back to you in next 3-4 business days, Which Never Happened till now and we have spent already so much money in calling their STD numbers from our land line phone and lost so much peace of mind and energy. I wish we could File a Joint Law Suit against Tata Sky and claim such a hefty amount from them in penalties that they should go Bankrupt. It is this kind of Customer Service and Frauds because of which India is going to suffer a lot of loss as there will be no one trusting Indian Business companies and ultimately its a loss to the whole country.
Subject- Technical problems We are the unfortunate purchaser of Tata Sky Dish TV connection from the month...
BE WARNED! Install Tata Sky at your own peril. I have read each and every complaint against and I TOTALLY agree with all the poor suckers who are suffering just like me. Their promotional ads are a total are a total Bull ###. There is absolutely no Jinga La La at all except hair splitting agony. They promise you a lot and once they have suckered you into buying a Rs.3000 digicom they start discontinuing channels one by one (they say they have a right to as per their terms and conditions).
They even have the gaul to say that they have added new channels like the Kashmiri entertainment channel/Nepali channel which they say are more in demand than discontinued channels like Zee sports, Neo sports, Zee premiere and Zee classic.
They do not have a policy of offering refund and you are stuck with the digicom which is otherwise a useless piece of junk.
They claim they are part of Star and a new channel like Star cricket is not broadcast by them. Their ### call center employees say "channels are selected on basis of priority" and cricket in india is not a priority according to them.
Last but not least be warned that the digicoms are of very inferior quality. you have to go through a process of discontinuing all the cable and plugging them back on every time there is a malfunction, which is often.
I have bought new connection from Tata Sky dealer from Paras Enterprises Chandigarh dated 15th June'07, dealer has charged Rs 3800 from me and said that it includes installation charges also and it is free for three months after three months I have to take recharge coupon according to any plan. After installation my connection got disconnect after seven days and was asked to deposit another Rs 1000 for installation charges . When I told them that it is already paid by me. They are now making false statement that they have given me coupon of Rs 1000 however it is not given to me neither I was guided for the same thing. I have complaint the same thing to Tata Sky Customer care on dated 01.07.07 , despite of repeated calls to them I am unable to get any solution.
Rajender Sharma [protected].
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