My name is Sandeep Jerath. I am a resident of Safdarjung Enclave, New Delhi 110029. I purchased six Set Top Boxes from the DTH service provider Tata Sky on 20th December 2008. All the boxes were installed properly . In July 2009 one set top box serial number [protected] was not working so I complained in the call centre. Next day there engineer came and he replaced the box.
On 2nd September 2009 again one set top box serial number [protected] stopped working so I complained in the call centre, The same procedure was repeated, the engineer came and replaced the box.
On 5th October the same set top box which was earlier replaced
( serial number [protected] ) stopped working, It was very embarassing for me again I complained, I was told that the engineer will be at my place at between 1 pm to 2 pm but no body appeared.
At about 5 pm I rang up the Engineer whoes mobile number was messaged to me on my cellphone and he told that he was not having an extra box to replace. Then I asked him that what quality of boxes they are using, which are not working more than a month, Then he told me that all the boxes are repaired again and again to attend the consumer complaints. He told me to subscribe for the further warranty of all the boxes. So this is the reality of Tata Sky Company.
I would never suggest anybody to purchase the Tata Sky products or services because they are using the inferior quality material for there products. Till today also my set top box is out of order. I would immedeatly like to shift to some other DTH provider.
Dear Sir 15 th Sept 009
This is regarding Tata Sky that I booked on16 Dec 2007 for Rs 3999/-
I am giving you all the details so that you can sort out this problem as soon as possible
My name is Anil Yadav R/O D-65 2 nd floor May Field Garden Sec 51 Gurgaon
I had booked your Tata Sky on 16.12.2007 in the name of Mrs Veena Yadav for the above given address .The request no was 1-[protected] and I had paid Rs 3999/-by on line payment the very same time by my BOI card .vide transaction no [protected]
The next day I was told from your office that it might take 7 to 10 days for the order to reach my home . I told the person on phone to cancel the order as we can not wait for so many days My request was again accepted by your office and I was told that the order for the Tata Sky has been cancelled and the money will be automatically credited back to my account.So that was it .I booked I paid the money then I cancelled it but neither I got the money back nor the Tata Sky till today.
Now after almost odd 20 months I have received letter from my bank asking me to clear the dues of Rs 3999/- plus the intrest for all these days I was shocked to find Tata Sky bill on my account .I was told by your office that the money that I had paid was credited back to my account but it was not done . Now who is going to pay this amount can you tell me ?
I called Tata Sky office at ph [protected] on 29th Aug 009 and spoke to Mr Varun After checking the records he informed me that "The above consignment was dispatched on
18th Dec 2007 but till today no request for installing has been made.This was sent by Aramex Cargo, Docket nmbr [protected]".Mr Varun asked me to check with Aramex people Which I did.on 31stAug 009
At Aramex Cargo I spoke to Ms Nandita at ph [protected] I gave her all the details that I had .After checking she told me that " This order was reshipped to some other person
(Mr Mohan) as per orders from Tata Sky co.They can have the details from us (Aramex)"
On 12th sept 009 I again called your office at [protected] and spoke to Ms Bhavna .
She has asked me to send you the copy of the bank details, so I am attaching the bank statement with this mail It is the seventh entry from the last in the statement.
I hope you have understood my problem I have to pay for the Tata Sky which you never
delivered to me
Please reply me on my above mail ID
D-65 2nd Floor
May Field Gardens
I m the dealer of tata sky . We hve been promoting & selling tatasky very easily . We are doing recharge also very well through e- pin also. But why it is tht for tata sky + demo firstly we hve to keep a stock of 5 pcs then only we will be getting demo.
For the past 2 days there is no reception on our Tata Sky digi comp...
and the customer care no is not answering the call ...
This is not atall acceptable :(
My subscriber ID is [protected].
We had two of our set top boxes in non-working condition for which we had requested Tata Sky technicians to come over and fix it. Since both the boxes were under warranty, I was specifically informed that I wont be charged a single penny for the replacing them with other refurbished boxes.
I had specifically filled up and signed forms given to me by the Tata Sky technicians where it mentioned that I won't be charged for the service.
I checked my account today and figured that it has been deactivated and a charge of 350 Rs. has been levied on my account as VISIT CHARGE.
This comes off as cheating, unethical business practice and misguided information from Tata Sky for which if I am not attended to properly I will approach the Consumer Protection Court.
We are extremely dissatisfied with Tata Sky services and are seriously thinking of permanently switching over to another provider.
Dr. Gautam Patel
I have bought my Tata Indica in 2007, which makes my car 18 months old. The SRS light went on about 6 times. Each time I took it in ... different story, different machanic, different answer. Car still under 3 year guarantee. 5 Months ago the gearbox broke halfway on a 10000km drive in my dependable new car... Leaving me and my 14 year old daughter stranded. Tata Roadside Assist Picked us up after almost 3 hours, took the car in and lend us a rental VW. After 3 weeks I got a call: Come and pick up your car ( 500km away). So I went, got it, and was happy for about 500 km. Then, every morning I start driving the car dies...!!! Just dead. Took it in, again, waited 3 days, got it back, dies again. Took in again, they "don't know what the problem is"... waited a weak, got it back, still does it. I am too busy too take it back so every morning I REVVVV the car... good image for Tata...? Or the service department of Tata East London? No one can help me or my car...
I was residing in Hyderabad when I took Tata Sky 1+ years back. Now I shifted my residence to Chennai. Before shifting I have called to Tata Sky Customer Care to know the procedure. The executive adviced me to shift only the set-top-box to Chennai and pay Rs.600/- to get Tata Sky connection in Chennai.
When I came to Chenni I called Tata Sky Customer Care again. The executive told me that the policy has been changed and since I don't have the dish I have to Pay Rs.1000/- to get connection in Chennai.
I didn't get any information regarding the change of policy and everything happened during the same month.
We purchased Tatasky digicomp in the last week of July 08. At the time of installation the technician informed us to pay the installation and activation charges of Rs. 1200 to the Dealer through recharge voucher. Accordingly we paid the installation charges through the Dealer and further purchased recharge vouchers amounting to Rs. 600 for 2 months for:
1. Super Saver Pack of Rs. 260 p.m. and
2. Add on Package of Rs. 45 p. m. (The dealer informed that the difference of Rs. 10 will get adjusted at the end of 2nd month).
Accordingly in our presence the Dealer informed Tatasky about the aforesaid packages. However, after few days we saw the balance depleted with remarks, If amount not paid by by 16th July, 08, the digicomp will get disconnected. When we contacted Tatasky over phone, they informed that they have adjusted Rs. 450 towards addon package for one year subscription and balance amount towards subscription for the Super Saver Pack and promised to look into our complaint and adjust the amount for 2 months subscription as advised by us and our Dealer and gave usRequest/ complaint no. 1-[protected]. If at all they had adjusted Rs. 450 towards annual subscription of add on package they should have continued viewing irrespective of other scheme. Tatasky is taking undue advantage of their own misdoings detrimental to customers' interest.
Unfortunately, till date they have not done so and on the contrary disconnected the DIgicomp satellite connection. Now they are passing on the blame to the Dealer that he has wrongly informed them about the monthly subscription packages and refusing to reconnect unless we pay again for the Super Saver Pack.
It seems that he Cable operators were easily accessible than Tatasky and would were more responsible than Tatasky.
i have taken tata sky last year but i have face so much problem in tatasky.befor one month may be july 08 my digicom inside lots of water have.water has came from wiyer so my digicom have not worked that time i have paid 600/- Rs.and replaced my wiyer & digicom(digicom gave me old repaier piece not new) and month of june i have paid 300/- for remort also(remote working also sttoped).but dated 03/08/2008 my tatasky not worked again.i have called coustmor care in this time engenieer came and told me your digicard is not worked.if you want see tatasky pay 500/- rs for digicard.
sir kindly request you pls solve my all problem becouse every time i have face new problem and pay money every time, it is not possible for me to pay money every time.
04/08/2008 i have also recharged my account rs.1000/-but tatasky is not working and my a/c balance is reduce day basis.
pls tell me what can i do.its charges is so expensive i can't barre becouse every time creat new problem.
if you solve my problem then ok., otherwise take your tatasky and refund my amount.
I got Tata Sky about a year ago. At the time of installing tata sky the set top box cost me Rs. 4, 000. It was providing all channels at Rs. 300 per month which was almost the same rate that my cable guy was giving me. I was so happy because the picture and sound quality was very good and there were no issues of broadcast being interrupted because of faulty cable lines, or no electricity at the cable guy's place or any such issues. Even when I did not had electricity at my home Tata Sky showed me all the channels. I was very happy as it was a welcome relief from the cable people's monopoly.
But after some time Tata sky out of nowhere stopped showing certain channels. At first there were just a few channels that I did not even watched so I was not concerned. But then slowly it started removing all almost all the channels even those channels that I liked. I felt cheated. They had promised me that I will be getting all the channels but I am not. Everyone must have been aware of the ESPN-Star and Tata sky feud as well (Tata sky had stopped telecasting ESPN-Star just before Asia cup even though ESPN-Star had not raised their rates). ESPN-Star came out with a huge ad in all leading newspapers that they have not raised their rates and Tata sky is asking people to pay for it. But at that time Tata sky gave in and started telecasting the channels. But now just before the India Sri Lanka series they have stopped the telecast of Ten Sports and are asking money from us to show that channel to us.
It is a matter of helplessness for me because as I have paid 4, 000 Rs. for its set top box, I cant get rid of it. I have to bear it. Its a clear cut case of duping people. They are not showing the new channel Colors either. They stop the telecast of sports channel just before a major series and of other channels as and when they like. Although the cable guy in my area is showing all these channels. I am seriously thinking about switching back to cable.
It is my request as well as recommendation to all people who are thinking of getting Tata Sky installed. PLEASE DON'T. No one should get Tata Sky installed.
It is to inform you that TATA SKY's digicomp card needs to be wiped every now & then. Maybe once in 02 days. This is such an incompetent product that I have wiped this card for a tleast 50 times in 40 days time. Reason is not known. The call center answer is so cold that they are not ready to listen to anything but say that please wipe.
After wiping for so many times card obviously goes bad.It has got small strip like sim card. The replacement cost of this is Rs 500.00. TATA guys needs to underact that we can get a new connection at Rs 700 now.
Otherwise we will have to really say TATA to TATA SKY.
Web Site does not function properly. No e mail address for complaints. No toll free complaint no. Phone...
I have been trying to contact Tata Sky helplines and Web site for last 15 days to lodge the complain about the non functioning digital set top box in vain. The local vendor refuses to attend to the complaint. Tata Group, true to their character, are proving that they have the worst customer service track record. May God bless Jaguar and Land Rovers.
I belong to service industry and today I feel like Tata Sky has developed a great business strategy to get the money from customers by misleading them and offering a rat trap. I have lost all my patience and finally sharing my experience to avoid this pain for any readers. Not only there feedback or help desk is pathetic it seems they have nothing as After sales services. So friends before you get TATA sky installed be sure that you will get no service. I have about a dozen Tata Sky set up boxes in our building and currently just half of them are working balance has some or other problem running which has no place to address to or has a cost of repair even higher than installation chargers.
I feel cheated by Tata Sky since they used a low grade quality of cable during installation and now in few months time it has developed cracks which in turn has lead to moisture traveling from dish to the set up box, as a result everything is down. The company is charging Rs. 1800 for each new set up box plus additional charges for re-installing the low grade Cable. This problem has no solution and as non formally said by their attendant that this is a very common problem faced by customers.
I have even written to them but still awaiting reply. Oh! not to miss that my daily charge is running no matter even if these ppl take an year to fix the problem. Seriously, if you have opted for Tata Sky then i guess soon you will be writing on this message board as well.
Best of luck!!!
Tata sky is not adding channels like Zee Talkies, Zee Sports, Zee Music, ETC (FTA on DD Direct).
When contacted the customer care they keep saying we are doing negotiations and those will be available on Tata Sky soon. Nothing has happened even after I am following it up for last 6 months.
I have also sent an email to Nodal Officer Pune but even he/she did not bother to reply back.
Wish we had the DTH interoperability in India.. I would have kicked off Tata Sky out of my home.
Tata sky is most frustrating website and has most frustrating helpline number. They are most unprofessional service providers arround. I wanted to reinstall the Tata Sky to my new house. I called them 50 times but most of the times the no doesnt get transfered to customer service represntatives. I dont think anything like exists...I eneded up spending 500 rs on calling them from my mobile no. Even after 5 days i didnt get call for installation. This is the most unprofessional behaviour. I dont know whom should i talk...is there anyone from Tata Sky reading this forum ??
Guys dont buy Tata Sky anymore, wait for Reliance or go for Dish TV
I have procured the hardware directly from tatasky through my creditcard and was told that I am eligible for...
I am a TATA SKY customer at Bangalore and my customer ID is [protected]. I have relocated my house very recently (last SUNDAY - 2Mar08). I called up customer care and informed well in advance about my relocation (much before 30hours) and got appointment. I shifted my house and i was waiting... waiting and waiting..till now nobody came to my place. I made around 30calls to tatasky customer care but they kept on telling "it will be done by today" and at the end of day they used to tell "the engg re-scheduled"... and story repeats everyday. There is a BIG gap in comm between customer & eng department due to which customers are having bad time. it is the worst service I ever had in my life time. Thanks to TATASKY for showing heights of irresponsibility and not communicating well to customers. I have learnt a lot from your pathetic service. I missed grand cricket FINAL and also missing today's match :(. It is a mental toucher for the customer and BIG harassment.
I purchased a Tata Indicom connection with Hand set from a Udaipur. I am continiously facing the problem of SMS sending failed. On Complaining the same the Customer Care Responded
" You are the only Customer Facing such Problem". For Verification Mr Akil Saxena(Technical Person) send some one to verify the Problem.
I didn't get the resolution even after the Verification of Problem.
Is this not a Fraud with a customer.
1. The company does not provide a email-id to which the subscriber sends enquiries or complaints.
2. It is not clear from the company's website whether a subscriber can avail a 'SAFE CUSTODY' or SUSPENSION of service. Many subscribers would be willing to avail this facility when they travel out or do not need the service during school exam times etc.