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TaskRabbit Complaints Summary

0 Resolved
36 Unresolved
Our verdict: Engaging with TaskRabbit at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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TaskRabbit reviews & complaints 47

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TaskRabbit Task Rabbit Review: A Complete Disaster - Avoid at All Costs

I recently tried out Task Rabbit and let me tell you, it was a complete disaster. I really hope that others can learn from my experience and avoid this service at all costs. If you're considering using Task Rabbit, I highly recommend that you read this review and do some research on the horror stories that are out there. Trust me, there are plenty of them, and they're much scarier than mine. Here are just a few reasons why you should steer clear of this service:

1) The pricing is anything but transparent. When you request a service, you're given a quote that seems reasonable enough. But in reality, that quote means absolutely nothing. The tasker will send an invoice to Task Rabbit, and you as the customer never get to see or approve that invoice. Whatever the tasker says is what you get charged, and there's zero opportunity to dispute anything. Before you even get to see an invoice or find out what you're being charged for, they'll pull the money directly from your bank account or credit card. There's no authorization for the customer, and while I'm sure somewhere in the fine print it states this is the process, it's not clear to the customer at all. They make it seem like all you need to do is give your credit card info to save your appointment time, but in reality, they'll charge that card for any amount the tasker says, even if it's thousands over the quote you originally received.

2) Task Rabbit takes absolutely no responsibility for anything that a tasker does while in your home. When I contacted their claims department, they told me, "We have a Happiness Pledge to promote a great experience on the platform. You are welcome to review it here. Just note that it is not insurance. Task Rabbit doesn't insure or offer insurance for any losses you might experience during a task." So basically, they hope you have a good experience, but they take zero action to ensure that, and if a tasker destroys your home, tough luck.

3) The customer service department is a complete joke. Expect to spend 45 to 90 minutes on hold just trying to speak with someone about your issue. I've spent a total of 4 hours on the phone with them, and the end result was that the claims department would send me an email. I still haven't received a refund, and I've just been pushed to yet another department to start the process all over again. I truly believe that their strategy is to wear people down and hope that they give up.

While I will say that Ikea's customer service was outstanding, I don't think they're completely innocent in this fraud. If a huge company like Ikea is going to back this service to build their furniture, they should be doing their research and not encouraging customers to use a company with such predatory practices. If a class action lawsuit hasn't been filed already, I think Task Rabbit and potentially Ikea are headed in that direction.

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5:08 pm EDT
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TaskRabbit Theft of personal property

Abanoub G & Ethan K worked on a single bedroom painting the walls and corners-the space before the ceiling starts. What should have only taken 4 hours between the two of them, it took them working from 10-6.

Add insult to injury some person or persons stole, 2 brand new painting tarps, two roller handles, two paint trays, a 3 pack paint tray liners, a social security card, and the license card used in place of a passport between the United States and Canada. Theft of a passport card and social security card is pretty serious as that involves Federal Law.

Do not sit on this! You need to send this complaint to your legal Dept. ASAP.

I want the full names of the two taskers that were in my home on Saturday. All I have is their first name and last initial Abanoub G & Ethan K. I think that’s fair request.

Outcome: The full names of the taskers and their cell phone for the police report. Taskrabbit should refund the “Support and Trust Fee”. Pay for a year from a credit watch company to protect against identity theft. And a refund of half of what I was charged by these thieves.

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10:21 am EDT
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TaskRabbit Assembly of furniture not completed properly

I used Task Rabbit, a company recommended by IKEA, to hire a "tasker" to assemble my Ikea cabinets. The job was not completed properly and the tasker refused to come back to fix it. I complained to the company and they refused to cover the cost to have it fixed. The cabinets were not placed at the right place against the wall. Instead of placing them in the centre of the wall which is what I asked for, it was placed to the left side of the wall. Additionally, I asked for the clothing rod to be placed in the lower half of the cabinet and it was placed in the upper half of the cabinet, which is out of reach.

Desired outcome: I would like a full refund on the job as I have to hire someone new to take down the cabinets and reassemble it from scratch.

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3:45 pm EDT
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TaskRabbit Ikea wardrobe installation.

On April 26th 2023, following a request I made to TaskRabbit, I sent a message to Arnold (tasker) that provided info, in particular, about non level floor and said installation would need levellers. I also sent pics showing exactly this need to his TaskRabbit email. When he arrived on plan 02/03/2023 I once again asked if he had levellers ands he replied that they were on the units. When he finished the job and asked for £20 to fix the 2 strip lights, I refused as I could already see that this was not a good job. I asked what levellers were used and he had just put a wedge under the front on the wardrobe under the 750 and 1000 carcass sides. I pointed out that this was not good but he said he was'nt a floor leveller. I subsequently inspected the installation and found even more bad workmanship.

So I contacted him and suggested that he return to make a good job and that I would help, I have done lots of building work but currently broken ribs have ruled me out off any such activity. I explained reasonably that if the work (probably 1 hour) was done, his review would be okay. He didn't seem to understand that I was handing him a life line and kept on about his costs, wanting £20, while I was talking about his reputation!

I have 13 pics showing things like sticky tape holding cabling in place, 1000 warrobe not in line with rest, pic of spirit level shows dip in floor that he had prior to coming, hinge screw hanging out, electrical cable clamped between hinge mounting thus stopping mounting to be flush with cabinet, electrical cable routed between shelf and carcass causing shelf to not sit against carcass, cable clamped between carcass and drawer runner causing runner not to be located against carcass, thread in carcass to be damaged as screw was not in the carcass far enough before it was tightened (this might require some attention to make sure the drawer runner is secure when weighted.

Desired outcome: New experienced tasker, can say Yes/No to do a job based on his skill level, Dissapointing state of affairs that could have been minimised rather that say, in his most recent message, that according to TaskRabbit, all is okay!

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11:38 am EDT
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TaskRabbit No support for my "trust and support fee"

After having two movers (one who I had to pay in cash) come to move a piece of furniture, there was significant damage done to my home. I was (as was the "tasker") under the impression that I was paying an exorbitant "Trust and Support" fee so that I would have support in the event of such a disaster. But, no, their "support" team will spend the 2 week deadline asking you for the same documentation again and again. I gave them a total of 26 detailed photos, 5 detailed estimates for damages, 1 link to a website showing the current value of the furniture damaged, and wasted 2 weeks of my life trying to fulfill their every request (which I certainly did). But they have a lengthy script that they send over and over about what they need. After 2 weeks, they'll tell you that time's up and "sorry, we can't help you due to insufficient documentation." Now I'm left with major damage to my home and nowhere left to turn but the court because of their refusal to honor their "Happiness Pledge"

Desired outcome: I would like for TaskRabbit to pay for the damages done to my home (for which they have numerous estimates)

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1:57 pm EDT
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TaskRabbit Happiness Pledge Scam

March 2023, I hired a Taskrabbit Tasker to move an armoire in my home. I paid (in addition to his fee) a $70 "Trust and Support" fee to TaskRabbit. After the tasker and his helper did significant damage to my home, he told me that it would be quickly & easily resolved by filing a claim with TaskRabbit. After filing the claim (and submitting 15 photos of the damages), they began asking for the same documentation over and over. I gave them everything they requested and still they persisted asking for the same items. After the 2 week "deadline", they told me they could not help (even though their "Happiness Pledge" says they'll cover up to $10,000 in damages) because of insufficient documentation. I have since found many similar stories online which leads me to believe that this pledge they have is a scam. They never had any intention of fulfilling their part of the bargain.

Desired outcome: I would like for them to pay for the damage (which I submitted 5 estimates for) that was done to my home.

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Update by delycrl
Apr 20, 2023 12:55 pm EDT

I forgot to add that they received, in total, 23 detailed photos, 4 (count 'em, FOUR) detailed estimates, a link to a website stating the current value of the armoire, and 23 pages worth of emails supplying them with everything they requested.

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8:37 pm EST

TaskRabbit Unlicensed, uninsured, unregistered, fraudulent entrepreneur and tasker isiah monroe

I want to report a Tasker by the name of Isiah Monroe. I am the former partner of said individual. I am also the Registered owner, Title and Insurance holder of the White 2015 Ford F150 Truck, said individual is currently using to conduct moving tasks across several states. Said individual failed to comply with financial and Insurance agreements to sustain said vehicle since July 2022. Since then, individual has disappeared with the vehicle, cutting all communications on all platforms. (Several phones #'s, several social media platforms , several email addresses, etc.) In addition, the individual refused to continue upholding insurance and note payments but still use the vehicle to continuously work through Task Rabbit platform. While doing so, he continue to obtain parking tickets. I write to inform you of the status of the Vehicle. As per NYPD, NYS DMV, and Esurance Insurance co., said vehicle is currently Stolen, Unregistered, Uninsured, and Inoperable. Furthermore, I have been notified that the Individuals License is also suspended due to unpaid Child Support. This has been a devastating experience, I am a single mother and this individual turned out to be fraudulent. This man is currently on the run!

Desired outcome: Suspend Account and Report

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1:57 pm EDT

TaskRabbit help moving

I had an extensive move — it's still going on weeks later — which required multiple trips and tons of packing, I hired all of it through task rabbit, andI had to hire two takers for a few of the trips. One of the taskers, some guy called Kiandre, no last name but his number is [protected] (just so that you can avoid him as he is a thief!) — anyway, he actually informed me that he only works with "his crew" — one guy, dumb as a post, and so I hired him, but he had me do so offsite because he won't work with another tasker (in other words, he is using task rabbit to draw more business for his own company! Desperate to get the move going, I hired him. BIG mistake because the guy stole my keys fro the storage unit and refuses return them! I had to call the police but of course they do nothing, I inform task resubmit thdt this gy not only stole my storage unit keys, he ids stealing business from task rabbit! Thy don't csre a I have never hesrd back.

Desired outcome: Tazsk rabbit makes kiandre return my storage unit keys to me and yanks him off their list of tankers for good-- by the way, he is a terrible mover, too!

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7:09 pm EDT

TaskRabbit TaskRabbit is a thief

Task Rabbit is basically a thief. I’ve never been unhappy with the work. My most recent task receipt had a $110 trust and support fee for a $250 task. Their “trust” fee is somewhere around 7-15%, but I was charged over 30%.

No response to multiple requests for assistance. No arguing the fee, tacked on at the end. Scary, not a place I want to visit again.

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delycrl
Berlin, US
Apr 20, 2023 12:59 pm EDT
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But wait, there's more. After paying the "Trust and Support" fee, they will spend 2 weeks asking for the same documentation (even though you already gave it to them) and then will tell you they can't help you because the 2 weeks are up and you didn't give them sufficient documentation. And you gave them everything they requested. They lost my trust and I certainly wasn't supported in any way by them.

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10:03 pm EDT

TaskRabbit Scam, task rabbit

TASKRABBIT IS A SCAM, A FRAUD, THAT ALLOWS TASKERS TO STEAL FROM YOU AND TASKRABBIT JUST DO NOTHING, THE HAPPINESS PLEDGE IS FALSE ADVERTISEMENT  *** STAY AWAY ** BAD EXPERIENCE.

I hired a tasker on Feb 23 and Feb 28. This tasker was hired to do some repairs and I just have to tell you it is awful what we are going through. He went to the property and did a list of the repairs we need, mentioned he needed all the materials and if i can do a home depot phone payment at check out, i did that and to my surprise he added a lot of stuff that we never agreed for him to buy, including tools for him and various stuff never authorized, the total was $670.00.

After the tasker mentioned he needed all the repair labor payment upfront, on several conversations he was clear that if we don't pay him upfront he will keep the $670.00 in materials, all the time we were getting threats from him, he told us to open a new project on taskrabbit and that he will charge the account for all his labor upfront or he will just steal all of the materials since he took all of them to his house. Feb 28 he did the charge of his labor, March 20 and he has done no work on the property, got all the labor money upfront as he wanted and has all the materials too. Is disgusting what we are dealing with taskrabbit, we are victims of threats so we dont lose the materials and a lot of problems. We have no materials, he already got all his labor money, we have no work done for over three weeks, we had to hire a locksmith because he kept and refused to provide the keys. A Cleveland police report is already opened for the stolen materials. The reality is taskrabbit has ignored everything that is going on, we have over $1,581.92 lost and this company just ignored everything.

The last message from this fraudulent company, after sending them all the text messages where we were extorted, messages showing he was asking for all the labor money or he will keep the materials, police reports. Task rabbit response is they dont see any problems and to deal with Cleveland Police.

This company is a scam, is trash.

File complaints with BBB bureau, your state attorney office, attorney general, FTC, contact your local TV station, people are getting scammed left and right with all the reviews i see online.

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carolin spencer
, US
Oct 17, 2023 10:14 am EDT

I signed up on task rabbit couldnt get anyone scheduled they never

retured my chat questions next they charged more than $ 18 on my

visa and zions bank in utah said they are a scam and canceled my

visa all this because i signed up on their scam website !

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5:11 pm EDT
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TaskRabbit Payment not received

Very bad company
I recently did 2 jobs for a lady in February 2021 1st time taking on jobs through task rabbit, so I was excited both jobs went well I waited about a week to get paid but saw nothing had been direct deposited. So I called Task Rabbit and the guy on the phone said I should uninstall the app and then reinstall the app, so I did and all of my jobs and everything was wiped clean as if I didn't even do the jobs thankfully I was able to reach out to my customer and see if she was charged, and she was, but I still didn't get paid. My feeling about this company is VERY BAD they still have not paid me and I feel like I'm getting the run around. Don't do business with this company and DON'T WORK FOR THEM they will rip you off ridiculous I'm now going to contact the labor dept. and file a complaint I will be contacting my Lawyer and the local media I just want to be paid for the work I've done. And for Task Rabbit to do the right thing. VERY BAD! VG

Reply from TaskRabbit
5 days ago
Hi Vivian, thanks for contacting TaskRabbit. We care deeply that Taskers receive payment for their completed tasks. We apologize this hasn't been your experience. If you haven't received your funds, please visit us again to help. tr.co and click the "Contact Us" button.

Desired outcome: to be paid for work I have done $225.00

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11:40 am EST

TaskRabbit Electrical. Readjust flood light rear of my home

On Thursday, 3/4, I posted a task with Task Rabbit. The job required a tasker with a ladder that could reach 20' up the side of my house in order to adjust a flood light's cone of light away from my neighbors. The job had to be done in the dark to see the cone of light.

I selected Delonte, an electrician here in Washington, DC. We spoke on the phone.

He did not want to do the work in the dark. We agreed that I should find another tasker.

That was the end of it.

Now I see that my credit card has been charged for one hour of Delante's services.

Desired outcome: Credit my advance payment back to my credit card.

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5:04 pm EST

TaskRabbit Theft, Insufficient Response

Please beware- if a Tasker steals from you, TaskRabbit will refuse to issued a refund for the task or cooperate with law enforcement after a police report has been filed. And the tasker who committed the crime still has an active account almost two months later--- the crime occurred on 7 December and the police report was filed two days later. TaskRabbit refused to respond to my emails until 13 days later, then refused to respond to Metropolitan Police until WEEKS later. Then claimed they couldn't assist with the investigation unless a search warrant or subpoena was issued---- which can't happen unless TaskRabbit provides the police with the thief's information.

Desired outcome: Refund and cooperation with law enforcement

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9:57 pm EST
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TaskRabbit Furniture assembly

I had a furniture assembly on Sunday, December 20th at approximately 8:15 am. The technician arrived and completed the job in 1.5 hours as promised. I was home alone for the remainder of the day.

During the installation my wallet was in an unclosed drawer, I forgot to move it. I stayed at home all day Sunday and no one other than the tasker entered my home. Today, Monday Dec 21st I have searched a total of three hours for my Limited Edition Louis Vuitton wallet. And it is nowhere to be seen. I have attempted SEVERAL times to reach a taskrabbit support personnel. To no avail.
Please call me at [protected]

Desired outcome: I need to be reimbursed for my property

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6:02 pm EDT
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TaskRabbit ikea bed installation

David G spent 3 hours and charged US dollar 259 while trying to install a queen size bed but could not complete it. His initial assessment of the task was 2 hours and we had to send him back after 3 hours as he did not know how many more hours he will take. We either need a refund or get this task done without paying more money. Please contact asap. Call us at [protected]

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2:08 pm EST
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TaskRabbit tasker, gary baker, sr

This Tasker claimed be skilled in fixing a small leak in the shower. Instead he broke the main water pipe in my home. Then, he broke another pipe that led to the toilet and because of this, my entire kitchen ceiling fell. He tried to fix the problem because I had no water and guilt. He messed up my home so bad that I had to get a crew to clean up the damage. Among other stuff, he took my bathroom door off the henges, he broke my basement stair rail and so much dust until it will take weeks to clean.
I am writing to the Attorney General's office of Maryland and California. It cost over $3, 000 to repair the damage and I have not done the ceiling cost yet. I am devastated

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9:10 am EDT

TaskRabbit cleaning

The person did not show up to the appointment but had the audacity to say that she was there and cleaned and that she was let in by a female whom she assumed to be my wife but never asked for the name. I was there the entire time waiting for the person. I was charged non the less and would like my money back. Furthermore, I've contacted taskrabbit and they said they would attend to me in 2 - 3 weeks. I feel helpless and though I've been fooled and probably tricked by someone who does this strategically.

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9:44 am EDT

TaskRabbit ikea furniture assembly

Via the IKEA website I booked to have TaskRabbit assemble a new bedframe with drawers and dresser. Although the IKEA website advertised that all TaskRabbit workers have been trained to put IKEA furniture together there is no way the guy who tried to do this job was ever trained. He was so incompetent. He basically ruined both pieces of furniture. The drawers do not fit and they are broken Scratches everywhere. Now trying to get any customer support from Task Rabbit is impossible. When you call the service number you get a recording to use chat or email for issues. Neither work.

Awful experience!

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8:06 pm EST

TaskRabbit billing issues

Hello,

I last used TaskRabbit in the UK, early last December.

As my card had expired, I was required to submit a new card. I had a new UK card issued and sent to my current address in Australia. I could not register this card myself and it took some to-ing and fro-ing with your support people to establish that it was because the automated system expected a UK address.

I have exchanged a number of emails with TAskRabbit about this issue (eg one ticket is numbered #1409575). It has taken considerable time and effort for me to not get very far. I was last advised that the matter was being looked into and a senior manager would be in touch shortly.

It's been weeks since I heard from TaskRabbit so today when I went to check, I clicked on the last ticket, I was surprised to find it said Page Not Found. I take it that means my issue has been deleted from your system and I have been waiting patiently for nothing?!

Can you please expedite this process so that I can pay my dues and instruct further work?

Thanks,
Silvia
m: +[protected] (GMT +11 hours)

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3:55 am EDT

TaskRabbit No money from TaskRabbit

I am one who completes the tasks and gets the money for my job.
I have nothing against the employer. She as nice to me and has nothing to do with my issue. I must say that the employers pay right after they post the tasks. So mine was charged as well.
My problem is that I haven't received the money yet and this question is for the TaskRabbit. They don't answer, don't pick up the phone.

It's a weird service I don't recommend you to deal with.

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TaskRabbit Customer Reviews Overview

TaskRabbit is a popular online platform that connects people with local freelancers to complete various tasks. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and affordable help for their everyday needs.

One of the most significant advantages of TaskRabbit is the convenience it offers. Customers can easily find and hire skilled professionals for a wide range of tasks, including cleaning, moving, handyman services, and more. The platform also allows users to communicate with their taskers directly, ensuring that the job is done to their satisfaction.

Another positive aspect of TaskRabbit is the quality of the freelancers available on the platform. The website has a rigorous screening process that ensures that only the most qualified and trustworthy taskers are listed. This gives customers peace of mind knowing that they are working with professionals who are reliable and experienced.

TaskRabbit also offers competitive pricing, making it an affordable option for those looking for help with their tasks. The platform allows customers to compare prices and choose the best option for their budget, ensuring that they get the best value for their money.

Overall, TaskRabbit has received overwhelmingly positive reviews from customers who have used the service. The platform offers a convenient, reliable, and affordable solution for those looking for help with their everyday tasks.
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