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1.0 47 Reviews

TaskRabbit Complaints Summary

0 Resolved
36 Unresolved
Our verdict: Engaging with TaskRabbit at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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TaskRabbit reviews & complaints 47

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6:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

TaskRabbit tasker did a terrible job with no consequences.

I hired Mihai a London (UK) based tasker to come put up a curtain pole on August 12 at 8 am . He showed up on time and did the task. Within less than 24 hours the pole became crooked and started to fall out off the wall. I contacted him directly - he had given me his private number for future jobs requesting I bypass task rabbit). He did not respond, whereas before he was very responsive. I contacted Task Rabbit who refused to do anything and told me to contact my insurer. They would not even allow me to post a review. This is appalling and they have no accountability and should not be allowed to operate this way.

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2:12 am EST

TaskRabbit Bad service!

TaskRabbit has a very poor service and they are not to be trusted! They stole my money and there is no way to reach them because they don't reply.
I lost my job and was searching some alternative ways of income and that's how I found TaskRabbit. I paid for the registration and got noting in exchange. They simply took my money and provided no service. I tried to get my money back but only wasted my time and got nothing. I would not recommend this terrible site to anyone. I did not get any tasks and I still don't understand what did I pay for. What a joke!

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2:55 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

TaskRabbit Not good experience

Nov 2016: While some rabbits did OK jobs, I had several rabbits who arrived late to tasks which they signed up for and caused extreme inconveniences. Another rabbit was worse - basically leaves a task open for weeks and months and did not even respond to emails or inquiries until I contacted the taskrabbit customer service asking for refund. Task ended up not completed according to the request but I was still charged with the expense. It should be highlighted as huge warnings prior to any usage that the company does not offer any type or sense of liability or responsibility over the actual completion and/or quality of the completion of the tasks (making the system prone to rabbits taking advantage of this to get away with doing sloppy job). Also, the company does not allow tasker to write reviews on the rabbit who did poor jobs, they would simply remove the customer displaying any dissatisfaction with the service to avoid issuing refund or getting negative reviews.

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L
5:54 am EDT

TaskRabbit Moving help

I needed some help but had no idea who to ask for help. All of my friends were busy and did not have time. I went online and found TaskRabbit website, and the whole thing seemed like a great deal. I made an account there and applied to find a "tasker". One day later someone finally contacted me and said that he had some free time and also had a car. That was nice, so I hired him and he promised to arrive next morning. He was supposed to be here at 9 am but he did not show up. I tried to call but there was no answer. I waited patiently for about two hours and then I contacted TaskRabbit and reported that guy. He finally arrived 6 hours later and called me. I refused to pay him and refused to accept any help.

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4:29 am EST

TaskRabbit They still haven't paid me

I found ad about the job through the company www.taskrabbit.com. I contacted them and made this job, but these scammers still haven’t paid me. They provided some fake info that the payment was sent and would get it within couple of days. No money from them as well as the communication stopped. These people are scammers and liars, who promise a lot, but in result you get nothing. Please post your comments about this company.

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StephToIt
, US
Jun 14, 2017 10:08 am EDT

Completed tasks over a week ago and still have not been paid despite client paying task rabbit for my services almost immediately after I had sent them the invoice. Also had no response to my emails. Will be cancelling account if and when I finally receive my money.

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R
7:54 am EST

TaskRabbit These jerks never showed up

I hired the company www.taskrabbit.com for the house cleaning. I was really shocked that these guys promised to come to my place on Monday from 1 p.m to 4p.m, but these jerks never showed up. I tried to call them, but the phone was already switched off. It was real waste of money and time. They are liars and scammers, and I want to find other deceived customers, who lost money. Please we need to stop this company and return our money. Post your comments.

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4:36 am EDT

TaskRabbit Total rip off

The website www.taskrabbit.com is total fake and scam. Don’t post anything here, because you won’t receive anything useful in any way. I posted a task here and hoped to get some offers, but in reality no one contacted me and the moderators charged my account for several dollars. It wasn’t mentioned that I would need to pay for that. I hoped to return money, but they didn’t reply to emails. Please, if someone here had the same experience, can you help to return money back?

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Camilla Gilone
, GB
Sep 18, 2018 8:41 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi hired this guy Nick for 3.5 hours.
05/09/2018
W3 8UG
3 Whelan road

Besides the fact that most of the work has been not done, the bed was ruined as you can see from the picture.

Thank you
Camilla Gilone

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Carroll Cradock
, US
Sep 18, 2018 9:24 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Urgent: I received a text confirming a Task Rabbit task for tomorrow. I have not contacted Task Rabbit in well over a year. Please call me before 4 pm or after 5: 30 today at [protected]. Carroll Cradock [protected]

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wagpj12
, US
Sep 10, 2018 2:39 pm EDT

I got a task rabbit to provide delivery service to me - however it has now been 3 hours that I'm waiting for him. When I spoke with him on the phone, he said that he just started his route.

This is unacceptable and I've been waiting now for over 3 hours. Please fix this.

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Carroll Cradock
, US
Sep 08, 2018 5:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

There is no further info to post.

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C
Carroll Cradock
, US
Sep 07, 2018 3:49 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have no update--see original complaint

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luksandluks
, US
Aug 25, 2013 11:12 am EDT

I hired taskrabbit.com to help me with some tasks. I set the price I could pay and they agreed. When the services have already been provided, they sent me bill twice bigger than we agreed before. What is going on? It seems to me that I have to leave the same complaint everywhere on the internet.

TaskRabbit Customer Reviews Overview

TaskRabbit is a popular online platform that connects people with local freelancers to complete various tasks. The website has received numerous positive reviews from satisfied customers who have used the service to find reliable and affordable help for their everyday needs.

One of the most significant advantages of TaskRabbit is the convenience it offers. Customers can easily find and hire skilled professionals for a wide range of tasks, including cleaning, moving, handyman services, and more. The platform also allows users to communicate with their taskers directly, ensuring that the job is done to their satisfaction.

Another positive aspect of TaskRabbit is the quality of the freelancers available on the platform. The website has a rigorous screening process that ensures that only the most qualified and trustworthy taskers are listed. This gives customers peace of mind knowing that they are working with professionals who are reliable and experienced.

TaskRabbit also offers competitive pricing, making it an affordable option for those looking for help with their tasks. The platform allows customers to compare prices and choose the best option for their budget, ensuring that they get the best value for their money.

Overall, TaskRabbit has received overwhelmingly positive reviews from customers who have used the service. The platform offers a convenient, reliable, and affordable solution for those looking for help with their everyday tasks.
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